Service Guide
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SurePOS 500 Series Hardware Service Guide for Models 533, 543, 544, 553, 563, 564, 573, and 5A3 August 3, 2006 SY27-0417-02
SurePOS 500 Series Hardware Service Guide for Models 533, 543, 544, 553, 563, 564, 573, and 5A3 August 3, 2006 SY27-0417-02
Service Guide
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SurePOS 500 Series Hardware Service Guide for Models 533, 543, 544, 553, 563, 564, 573, and 5A3 August 3, 2006 SY27-0417-02
SurePOS 500 Series Hardware Service Guide for Models 533, 543, 544, 553, 563, 564, 573, and 5A3 August 3, 2006 SY27-0417-02
Service Guide
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...| Research Triangle Park, North Carolina 27709 USA | When you send information to IBM, you grant IBM a nonexclusive right to use or distribute whatever information you | supply in any obligation to the IBM® SurePOS 500, machine type 4840, Models 533, 543, 544, 553, 563, 564, 573, 5A3, | E43, E63, W33, W43..., W53, W63, and W73. | Current versions of Retail Store Solutions documentation are available on the IBM Retail Store Solutions Web site at ...
...| Research Triangle Park, North Carolina 27709 USA | When you send information to IBM, you grant IBM a nonexclusive right to use or distribute whatever information you | supply in any obligation to the IBM® SurePOS 500, machine type 4840, Models 533, 543, 544, 553, 563, 564, 573, 5A3, | E43, E63, W33, W43..., W53, W63, and W73. | Current versions of Retail Store Solutions documentation are available on the IBM Retail Store Solutions Web site at ...
Service Guide
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... Chapter 3. Resolving problems 25 Start problem diagnosis here 25 Preliminary checklist 26 © Copyright IBM Corp. 2004, 2006 iii Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 1 SurePOS 500 Models 5x3 and 544/564 2 SurePOS 500 Models 5x3 and 544/564 Features 3 Standard features 3 Optional features 4 Dual-display feature 4 PC Card subsystem 5 System...
... Chapter 3. Resolving problems 25 Start problem diagnosis here 25 Preliminary checklist 26 © Copyright IBM Corp. 2004, 2006 iii Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 1 SurePOS 500 Models 5x3 and 544/564 2 SurePOS 500 Models 5x3 and 544/564 Features 3 Standard features 3 Optional features 4 Dual-display feature 4 PC Card subsystem 5 System...
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... rear connector panel 59 Dual-video adapter - removing and replacing 50 HDD CompactFlash assembly and HDD bracket - removing and replacing 82 Free-standing SurePOS 500 Models 5x3 and 544/564 - removing and replacing 40 Side covers - removing and replacing 46 Magnetic stripe reader (MSR) - | | | | | | ...the Service Diskette (for the 5x3 models 30 Using the IBM Diagnostics for Peripherals (for the 5x3 models 31 Using the IBM Diagnostics for POS System Units and Peripherals (for the SurePOS 500 Models 5x3 and 544/564 33 Handling static-sensitive devices 34 Covers - Removing ...
... rear connector panel 59 Dual-video adapter - removing and replacing 50 HDD CompactFlash assembly and HDD bracket - removing and replacing 82 Free-standing SurePOS 500 Models 5x3 and 544/564 - removing and replacing 40 Side covers - removing and replacing 46 Magnetic stripe reader (MSR) - | | | | | | ...the Service Diskette (for the 5x3 models 30 Using the IBM Diagnostics for Peripherals (for the 5x3 models 31 Using the IBM Diagnostics for POS System Units and Peripherals (for the SurePOS 500 Models 5x3 and 544/564 33 Handling static-sensitive devices 34 Covers - Removing ...
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... Model 4FT, 4FD, 2GN, 5GN, or 2GB removal on keyboard integration tray 130 Mounting the display tablet on a remote display stand 132 Chapter 5. SurePOS 500 Models 5x3 and 544/564 tips 189 Contents v removing and replacing 105 Full-size cash drawer FRUs - removing and replacing 137 CANPOS keypad assembly 138 CANPOS keyboard logic... Dimensions of unit with MSR 142 Appendix A. August 3, 2006 Compact-size keyboard integration tray mounting for the cash drawer. . . . 98 Cash drawer FRUs - disassembling 118 IBM 4610 SureMark printers -
... Model 4FT, 4FD, 2GN, 5GN, or 2GB removal on keyboard integration tray 130 Mounting the display tablet on a remote display stand 132 Chapter 5. SurePOS 500 Models 5x3 and 544/564 tips 189 Contents v removing and replacing 105 Full-size cash drawer FRUs - removing and replacing 137 CANPOS keypad assembly 138 CANPOS keyboard logic... Dimensions of unit with MSR 142 Appendix A. August 3, 2006 Compact-size keyboard integration tray mounting for the cash drawer. . . . 98 Cash drawer FRUs - disassembling 118 IBM 4610 SureMark printers -
Service Guide
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... 20. Latch 49 30. Keyhole slots for speaker hooks 56 37. Cooling duct 64 45. Memory module removal 73 51. SurePOS 500 Models 5x3 and 544/564 configuration with keyboard integration tray, integrated character display and 4820 SurePoint Solution options 9 6. Example of the Power Management window...31. Removing the system board 66 46. Countertop mounting option with integration tray 7 4. Removing a PC card adapter 75 © Copyright IBM Corp. 2004, 2006 vii Removing top cover 40 21. Side panel door location 43 24. Remote display tablet mounting option 13 10. ...
... 20. Latch 49 30. Keyhole slots for speaker hooks 56 37. Cooling duct 64 45. Memory module removal 73 51. SurePOS 500 Models 5x3 and 544/564 configuration with keyboard integration tray, integrated character display and 4820 SurePoint Solution options 9 6. Example of the Power Management window...31. Removing the system board 66 46. Countertop mounting option with integration tray 7 4. Removing a PC card adapter 75 © Copyright IBM Corp. 2004, 2006 vii Removing top cover 40 21. Side panel door location 43 24. Remote display tablet mounting option 13 10. ...
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...tray 86 63. Remove the distributed character display from the integration tray 96 73. Removing the keyboard Y-cable 93 70. Removing the SurePOS 500 Models 5x3 and 544/564 from a full-size integration tray 92 69. Compact cash drawer with a non-keyboard integration tray for a non-keyboard integration... Attaching the distributed customer display to a cash drawer 104 81. Attaching the 4610 SureMark printer mounting plate for the SurePOS 500 Models 5x3 and 544/564 88 65. Cash drawer mounted with keyboard-integration tray 98 75. Full-size keyboard integration tray mounted on a...
...tray 86 63. Remove the distributed character display from the integration tray 96 73. Removing the keyboard Y-cable 93 70. Removing the SurePOS 500 Models 5x3 and 544/564 from a full-size integration tray 92 69. Compact cash drawer with a non-keyboard integration tray for a non-keyboard integration... Attaching the distributed customer display to a cash drawer 104 81. Attaching the 4610 SureMark printer mounting plate for the SurePOS 500 Models 5x3 and 544/564 88 65. Cash drawer mounted with keyboard-integration tray 98 75. Full-size keyboard integration tray mounted on a...
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... cash drawer connector pins 186 36. Assignment of parallel-connector pins 183 32. Trademarks 197 © Copyright IBM Corp. 2004, 2006 xi SurePOS 500 Models 5x3 and 544/564 task information 25 7. System board jumper settings 67 9. 4610 SureMark printer on a full-size keyboard ...15 4. Assignment of diskette-drive connector pins 184 33. Speaker connector-pin assignments 179 22. Symptoms and actions 27 8. SurePOS 500 Models 5x3 and 544/564 Features 3 2. Assignment of external-video connector pins 185 35. Headphone connector-pin assignments 181 28. Unit dimensions with...
... cash drawer connector pins 186 36. Assignment of parallel-connector pins 183 32. Trademarks 197 © Copyright IBM Corp. 2004, 2006 xi SurePOS 500 Models 5x3 and 544/564 task information 25 7. System board jumper settings 67 9. 4610 SureMark printer on a full-size keyboard ...15 4. Assignment of diskette-drive connector pins 184 33. Speaker connector-pin assignments 179 22. Symptoms and actions 27 8. SurePOS 500 Models 5x3 and 544/564 Features 3 2. Assignment of external-video connector pins 185 35. Headphone connector-pin assignments 181 28. Unit dimensions with...
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...Model 5A3 also apply to Model E44; references to Model 543 also apply to assist in maintaining and repairing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3. Who should read this guide and other related publications are accessibility-enabled. ...to Model 5A3 also apply to Model W53; Publications accessibility The soft-copy version of the following publications: v IBM SurePOS 500 Series Hardware Service Guide for Models 533, 543, 544, 553, 563, 564, 573, and 5A3, GA27-4330 This guide provides installation and setup information, including ...
...Model 5A3 also apply to Model E44; references to Model 543 also apply to assist in maintaining and repairing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3. Who should read this guide and other related publications are accessibility-enabled. ...to Model 5A3 also apply to Model W53; Publications accessibility The soft-copy version of the following publications: v IBM SurePOS 500 Series Hardware Service Guide for Models 533, 543, 544, 553, 563, 564, 573, and 5A3, GA27-4330 This guide provides installation and setup information, including ...
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...; references to Model 553 also apply to Models E43 and W43; Figure 1 on page 2 shows a sample SurePOS 500 Models 5x3 and 544/564 configuration. © Copyright IBM Corp. 2004, 2006 1 The machine type for these models is 4840. Note: References in this guide to Model 533 also apply to Models E64; references to Model 564...
...; references to Model 553 also apply to Models E43 and W43; Figure 1 on page 2 shows a sample SurePOS 500 Models 5x3 and 544/564 configuration. © Copyright IBM Corp. 2004, 2006 1 The machine type for these models is 4840. Note: References in this guide to Model 533 also apply to Models E64; references to Model 564...
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SurePOS 500 Models 5x3 and 544/564 configuration with optional features SurePOS 500 Models 5x3 and 544/564 All SurePOS 500 Models 5x3 and 544/564 (except Model 5A3) use an Intel® Celeron®, 2.0-GHz processor. The Model 5A3 uses an Intel Pentium® 4, 2.8-GHz processor. | These models provide a touch screen, using infrared technology, an active matrix | (TFT) color LCD, 10/100-Mbps networking, and all standard PC ports. 2 Introduction August 3, 2006 Figure 1.
SurePOS 500 Models 5x3 and 544/564 configuration with optional features SurePOS 500 Models 5x3 and 544/564 All SurePOS 500 Models 5x3 and 544/564 (except Model 5A3) use an Intel® Celeron®, 2.0-GHz processor. The Model 5A3 uses an Intel Pentium® 4, 2.8-GHz processor. | These models provide a touch screen, using infrared technology, an active matrix | (TFT) color LCD, 10/100-Mbps networking, and all standard PC ports. 2 Introduction August 3, 2006 Figure 1.
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... Yes Option Yes Standard features The following features are standard on Models 5x3 and 544/564: v Integrated power supply v 40-GB, 3.5-in., IDE, hard disk drive (HDD) (or 256 MB CompactFlash, available in . Ex3 and Ex4 models are preloaded with Microsoft® ...17-in . Wx3 models are preloaded with Microsoft Windows XP Professional. | Table 1. SurePOS 500 Models 5x3 and 544/564 Features | ||| Model Operator terminal Audio | ||| 533/W33 12.1-in . Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 3 single-bulb No ||| 543/E43...
... Yes Option Yes Standard features The following features are standard on Models 5x3 and 544/564: v Integrated power supply v 40-GB, 3.5-in., IDE, hard disk drive (HDD) (or 256 MB CompactFlash, available in . Ex3 and Ex4 models are preloaded with Microsoft® ...17-in . Wx3 models are preloaded with Microsoft Windows XP Professional. | Table 1. SurePOS 500 Models 5x3 and 544/564 Features | ||| Model Operator terminal Audio | ||| 533/W33 12.1-in . Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 3 single-bulb No ||| 543/E43...
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...and 5A3 only) Notes: 1. Information displayed on the SurePOS 500 Models 5x3 and 544/564 operator display is powered by the system unit may be attached (Models 5x3 only). | This display operates independently of ports. 2. v IBM 1.44-MB, external diskette drive v Three-track MSR v Dual-sided...IBM 4820 SurePoint® Solutions (Models 4FT, 4FD, 2GN, 5GN, and 2GB) v 256-MB CompactFlash, available in any combination. The 4820 SurePoint Solutions (Models 4FT, 4FD, 2GN, 5GN, and 2GB) can limit the use in Model 533 only, replaces HDD Dual-display feature The SurePOS 500 Models 5x3 and 544...
...and 5A3 only) Notes: 1. Information displayed on the SurePOS 500 Models 5x3 and 544/564 operator display is powered by the system unit may be attached (Models 5x3 only). | This display operates independently of ports. 2. v IBM 1.44-MB, external diskette drive v Three-track MSR v Dual-sided...IBM 4820 SurePoint® Solutions (Models 4FT, 4FD, 2GN, 5GN, and 2GB) v 256-MB CompactFlash, available in any combination. The 4820 SurePoint Solutions (Models 4FT, 4FD, 2GN, 5GN, and 2GB) can limit the use in Model 533 only, replaces HDD Dual-display feature The SurePOS 500 Models 5x3 and 544...
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... v Advanced Power Management (APM) (DOS and Linux only) v Advanced Configuration and Power Interface (ACPI)1 v Flash-update utility program | v SurePOS 500 Models 5x3 and 544/564 Diagnostic programs v Device drivers 1. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 5 The subsystem allows you to use a wireless card on Windows-based systems...
... v Advanced Power Management (APM) (DOS and Linux only) v Advanced Configuration and Power Interface (ACPI)1 v Flash-update utility program | v SurePOS 500 Models 5x3 and 544/564 Diagnostic programs v Device drivers 1. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 5 The subsystem allows you to use a wireless card on Windows-based systems...
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...should use the integration tray instead. Free-standing option 6 Figure 2. System mounting options August 3, 2006 Mounting options You can mount the SurePOS 500 Models 5x3 and 544/564 in the following ways: v Free-standing on a narrow cash drawer is not recommended. v Using a stand and cable for.... Free-standing option Figure 2 illustrates the free-standing mounting option. The Wall Mount feature must be specified when ordering your SurePOS 500 Models 5x3 and 544/564. v Using a mounting foot for remote mounting of the display tablet Note: Use of the mounting foot with an ...
...should use the integration tray instead. Free-standing option 6 Figure 2. System mounting options August 3, 2006 Mounting options You can mount the SurePOS 500 Models 5x3 and 544/564 in the following ways: v Free-standing on a narrow cash drawer is not recommended. v Using a stand and cable for.... Free-standing option Figure 2 illustrates the free-standing mounting option. The Wall Mount feature must be specified when ordering your SurePOS 500 Models 5x3 and 544/564. v Using a mounting foot for remote mounting of the display tablet Note: Use of the mounting foot with an ...
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..., and 5A3 7 Note: With the countertop integration tray option, the printer is always mounted on the SurePOS 500 Models 5x3 and 544/564 is replaced with a mounting bracket. Figure 3 shows a SurePOS 500 Models 5x3 and 544/564 and an IBM 4610 SureMark printer mounted to the counter or you are two variations of the countertop mounting option...
..., and 5A3 7 Note: With the countertop integration tray option, the printer is always mounted on the SurePOS 500 Models 5x3 and 544/564 is replaced with a mounting bracket. Figure 3 shows a SurePOS 500 Models 5x3 and 544/564 and an IBM 4610 SureMark printer mounted to the counter or you are two variations of the countertop mounting option...
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Countertop mounting option with keyboard-integration tray 8 System mounting options August 3, 2006 Figure 4 shows a SurePOS 500 Models 5x3 and 544/564, a keyboard and a IBM 4610 SureMark printer mounted to a countertop keyboard-integration tray. Figure 4.
Countertop mounting option with keyboard-integration tray 8 System mounting options August 3, 2006 Figure 4 shows a SurePOS 500 Models 5x3 and 544/564, a keyboard and a IBM 4610 SureMark printer mounted to a countertop keyboard-integration tray. Figure 4.
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Figure 5. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 9 August 3, 2006 System mounting options Cash-drawer mounting option The SurePOS 500 Models 5x3 and 544/564 cash-drawer mounting option is similar to the countertop option, except that the system attaches to the cash drawer by means of an ...with keyboard integration tray, integrated character display and 4820 SurePoint Solution options Chapter 1. Cash-drawer mounting option with keyboard integration tray, distributed character display and IBM 4820 SurePoint® Solution display option.
Figure 5. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 9 August 3, 2006 System mounting options Cash-drawer mounting option The SurePOS 500 Models 5x3 and 544/564 cash-drawer mounting option is similar to the countertop option, except that the system attaches to the cash drawer by means of an ...with keyboard integration tray, integrated character display and 4820 SurePoint Solution options Chapter 1. Cash-drawer mounting option with keyboard integration tray, distributed character display and IBM 4820 SurePoint® Solution display option.
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Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 11 Wall mounting option Chapter 1. August 3, 2006 Wall mounting Wall-mounting option Figure 7 illustrates the SurePOS 500 Models 5x3 and 544/564 with the Wall Mount option. Figure 7.
Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 11 Wall mounting option Chapter 1. August 3, 2006 Wall mounting Wall-mounting option Figure 7 illustrates the SurePOS 500 Models 5x3 and 544/564 with the Wall Mount option. Figure 7.