Service Guide
Page 4
... Note Before using this information and the product it supports, be sure to read "Safety and environmental notices" on page xiii and the general information in any way it believes appropriate without incurring any obligation to the IBM® SurePOS 500, machine type 4840, Models 533, 543, 544, 553,... 2006) | This edition applies to you. © Copyright International Business Machines Corporation 2004, 2006. Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp. US Government Users Restricted Rights - If the form has been removed, address | your comments ...
... Note Before using this information and the product it supports, be sure to read "Safety and environmental notices" on page xiii and the general information in any way it believes appropriate without incurring any obligation to the IBM® SurePOS 500, machine type 4840, Models 533, 543, 544, 553,... 2006) | This edition applies to you. © Copyright International Business Machines Corporation 2004, 2006. Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp. US Government Users Restricted Rights - If the form has been removed, address | your comments ...
Service Guide
Page 5
...Chapter 1. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 1 SurePOS 500 Models 5x3 and 544/564 2 SurePOS 500 Models 5x3 and 544/564 Features 3 ...Standard features 3 Optional features 4 Dual-display feature 4 PC Card subsystem 5 System software features 5 Mounting options 6 System management 14 System management programs 14 Remote management 14 Compatible products 14 System port specifications 15 Machine serial number location 16 Chapter 2. Configuring the system 17 How to use...
...Chapter 1. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 1 SurePOS 500 Models 5x3 and 544/564 2 SurePOS 500 Models 5x3 and 544/564 Features 3 ...Standard features 3 Optional features 4 Dual-display feature 4 PC Card subsystem 5 System software features 5 Mounting options 6 System management 14 System management programs 14 Remote management 14 Compatible products 14 System port specifications 15 Machine serial number location 16 Chapter 2. Configuring the system 17 How to use...
Service Guide
Page 6
... August 3, 2006 Troubleshooting 27 CMOS recovery 30 Running Diagnostics 30 Using the Service Diskette (for the 5x3 models 30 Using the IBM Diagnostics for Peripherals (for the 5x3 models 31 Using the IBM Diagnostics for POS System Units and Peripherals (for the SurePOS 500 Models 5x3 and 544/564 33 Handling static-sensitive devices 34 Covers - removing and...
... August 3, 2006 Troubleshooting 27 CMOS recovery 30 Running Diagnostics 30 Using the Service Diskette (for the 5x3 models 30 Using the IBM Diagnostics for Peripherals (for the 5x3 models 31 Using the IBM Diagnostics for POS System Units and Peripherals (for the SurePOS 500 Models 5x3 and 544/564 33 Handling static-sensitive devices 34 Covers - removing and...
Service Guide
Page 13
Using the touch screen 17 6. Keyboard part numbers 137 13. SurePOS 500 Series dimensions 170 15. Unit dimensions 175 17. Unit dimensions with 4820 SurePoint Solution 176 18. Speaker connector-pin assignments 179 22. MSR... parallel-connector pins 183 32. Trademarks 197 © Copyright IBM Corp. 2004, 2006 xi Default parallel-port assignment 15 4. Power consumption 178 21. Keyboard and mouse connector-pin assignments 180 26. RJ-45 connector-pin assignments 181 30. SurePOS 500 Models 5x3 and 544/564 Features 3 2. Microphone connector-pin assignments 181 27....
Using the touch screen 17 6. Keyboard part numbers 137 13. SurePOS 500 Series dimensions 170 15. Unit dimensions 175 17. Unit dimensions with 4820 SurePoint Solution 176 18. Speaker connector-pin assignments 179 22. MSR... parallel-connector pins 183 32. Trademarks 197 © Copyright IBM Corp. 2004, 2006 xi Default parallel-port assignment 15 4. Power consumption 178 21. Keyboard and mouse connector-pin assignments 180 26. RJ-45 connector-pin assignments 181 30. SurePOS 500 Models 5x3 and 544/564 Features 3 2. Microphone connector-pin assignments 181 27....
Service Guide
Page 21
...proper collection and treatment, contact your local IBM representative. Battery disposal This unit contains batteries. Notice: This mark applies only to assist equipment owners in recycling their equipment when it is not to be thrown away, but use the collection framework available to customers for the... return and recycling of EEE with local ordinances and regulations. This label is applied to various products to indicate that the product is no longer needed. Return IBM units as applicable throughout...
...proper collection and treatment, contact your local IBM representative. Battery disposal This unit contains batteries. Notice: This mark applies only to assist equipment owners in recycling their equipment when it is not to be thrown away, but use the collection framework available to customers for the... return and recycling of EEE with local ordinances and regulations. This label is applied to various products to indicate that the product is no longer needed. Return IBM units as applicable throughout...
Service Guide
Page 24
... August 2006 Web update to SY27-0417-02 | This update: | v Changes information regarding the new Models 544 and 564. - v Moved cash drawer parts to an IBM representative. August 3, 2006 Web sites For the latest troubleshooting guidance and symptom-fix tip information, go to the... IBM support Web site at the end of this document. You can use either of life disposal statements. Select the publication comments link within the introductory text. Select Knowledgebase. Information regarding Models 544 and 564 | v Adds information about...
... August 2006 Web update to SY27-0417-02 | This update: | v Changes information regarding the new Models 544 and 564. - v Moved cash drawer parts to an IBM representative. August 3, 2006 Web sites For the latest troubleshooting guidance and symptom-fix tip information, go to the... IBM support Web site at the end of this document. You can use either of life disposal statements. Select the publication comments link within the introductory text. Select Knowledgebase. Information regarding Models 544 and 564 | v Adds information about...
Service Guide
Page 27
... of ports. Figure 1 on page 2 shows a sample SurePOS 500 Models 5x3 and 544/564 configuration. © Copyright IBM Corp. 2004, 2006 1 System resources and the operating system may limit the use of both IBM and non-IBM input/output (I/O) devices - August 3, 2006 Chapter 1. The machine type for these models is 4840. references to Model 543 also apply to...
... of ports. Figure 1 on page 2 shows a sample SurePOS 500 Models 5x3 and 544/564 configuration. © Copyright IBM Corp. 2004, 2006 1 System resources and the operating system may limit the use of both IBM and non-IBM input/output (I/O) devices - August 3, 2006 Chapter 1. The machine type for these models is 4840. references to Model 543 also apply to...
Service Guide
Page 28
The Model 5A3 uses an Intel Pentium® 4, 2.8-GHz processor. | These models provide a touch screen, using infrared technology, an active matrix | (TFT) color LCD, 10/100-Mbps networking, and all standard PC ports. 2 Introduction August 3, 2006 Figure 1. SurePOS 500 Models 5x3 and 544/564 configuration with optional features SurePOS 500 Models 5x3 and 544/564 All SurePOS 500 Models 5x3 and 544/564 (except Model 5A3) use an Intel® Celeron®, 2.0-GHz processor.
The Model 5A3 uses an Intel Pentium® 4, 2.8-GHz processor. | These models provide a touch screen, using infrared technology, an active matrix | (TFT) color LCD, 10/100-Mbps networking, and all standard PC ports. 2 Introduction August 3, 2006 Figure 1. SurePOS 500 Models 5x3 and 544/564 configuration with optional features SurePOS 500 Models 5x3 and 544/564 All SurePOS 500 Models 5x3 and 544/564 (except Model 5A3) use an Intel® Celeron®, 2.0-GHz processor.
Service Guide
Page 29
...uses the Intel Yes || Pentium 4, 2.8-GHz processor. 15-in. | dual-bulb, | optional | 12.1-in. | dual bulb, No | standard | 544/E44 | 15-in. | dual-bulb, No | optional | 12.1-in. | dual bulb, Yes | standard | 564/E64 | 15-in. | dual-bulb, Yes | optional | 573/W73 | 17-in . Introducing the IBM SurePOS 500 Series Models 533, 543, 544...Introduction SurePOS 500 Models 5x3 and 544/564 Features The SurePOS 500 Models 5x3 and 544/564 are standard on Models 5x3 and 544/564: v Integrated power supply v 40-GB, 3.5-in., IDE, hard disk drive (HDD) (or 256 MB ...
...uses the Intel Yes || Pentium 4, 2.8-GHz processor. 15-in. | dual-bulb, | optional | 12.1-in. | dual bulb, No | standard | 544/E44 | 15-in. | dual-bulb, No | optional | 12.1-in. | dual bulb, Yes | standard | 564/E64 | 15-in. | dual-bulb, Yes | optional | 573/W73 | 17-in . Introducing the IBM SurePOS 500 Series Models 533, 543, 544...Introduction SurePOS 500 Models 5x3 and 544/564 Features The SurePOS 500 Models 5x3 and 544/564 are standard on Models 5x3 and 544/564: v Integrated power supply v 40-GB, 3.5-in., IDE, hard disk drive (HDD) (or 256 MB ...
Service Guide
Page 30
... VGA devices can be connected to the SurePOS 500 Models 5x3 and 544/564 15-pin video port. | In addition, an optional, independent display can be use of the SurePOS 500 Models 5x3 and 544/564 or attached as a standard feature. v IBM 1.44-MB, external diskette drive v Three-track MSR...DG4) v IBM 4820 SurePoint® Solutions (Models 4FT, 4FD, 2GN, 5GN, and 2GB) v 256-MB CompactFlash, available in any combination. The 4820 SurePoint Solutions (Models 4FT, 4FD, 2GN, 5GN, and 2GB) can be used at a time. Information displayed on the SurePOS 500 Models 5x3 and 544/564 operator ...
... VGA devices can be connected to the SurePOS 500 Models 5x3 and 544/564 15-pin video port. | In addition, an optional, independent display can be use of the SurePOS 500 Models 5x3 and 544/564 or attached as a standard feature. v IBM 1.44-MB, external diskette drive v Three-track MSR...DG4) v IBM 4820 SurePoint® Solutions (Models 4FT, 4FD, 2GN, 5GN, and 2GB) v 256-MB CompactFlash, available in any combination. The 4820 SurePoint Solutions (Models 4FT, 4FD, 2GN, 5GN, and 2GB) can be used at a time. Information displayed on the SurePOS 500 Models 5x3 and 544/564 operator ...
Service Guide
Page 31
...use a wireless card on Windows-based systems Chapter 1. Note: Remote Program Load (RPL) and power up on self-test (POST) v Configuration/Setup Utility program v Advanced Power Management (APM) (DOS and Linux only) v Advanced Configuration and Power Interface (ACPI)1 v Flash-update utility program | v SurePOS 500 Models 5x3 and 544... (BIOS) v Plug and Play BIOS v Power-on LAN or Ring are not supported for PC Card cards. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 5 August 3, 2006 Optional features PC Card subsystem Models 553, 563, 564,...
...use a wireless card on Windows-based systems Chapter 1. Note: Remote Program Load (RPL) and power up on self-test (POST) v Configuration/Setup Utility program v Advanced Power Management (APM) (DOS and Linux only) v Advanced Configuration and Power Interface (ACPI)1 v Flash-update utility program | v SurePOS 500 Models 5x3 and 544... (BIOS) v Plug and Play BIOS v Power-on LAN or Ring are not supported for PC Card cards. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 5 August 3, 2006 Optional features PC Card subsystem Models 553, 563, 564,...
Service Guide
Page 32
... specified when ordering your SurePOS 500 Models 5x3 and 544/564. v Using a stand and cable for the cash drawer or mounting a 4820 SurePoint Solution without an integration tray) v Secured to a wall. Free-standing option Figure 2 illustrates the free-standing mounting option. Free-standing option 6 You should use the integration tray instead. Figure 2. v Using a mounting foot for...
... specified when ordering your SurePOS 500 Models 5x3 and 544/564. v Using a stand and cable for the cash drawer or mounting a 4820 SurePoint Solution without an integration tray) v Secured to a wall. Free-standing option Figure 2 illustrates the free-standing mounting option. Free-standing option 6 You should use the integration tray instead. Figure 2. v Using a mounting foot for...
Service Guide
Page 33
... side, when facing the unit. Countertop mounting option with a mounting bracket. If you can use the countertop integration tray. The unit is replaced with integration tray Chapter 1. Figure 3. Figure 3 shows a SurePOS 500 Models 5x3 and 544/564 and an IBM 4610 SureMark printer mounted to the counter or you are two variations of the countertop...
... side, when facing the unit. Countertop mounting option with a mounting bracket. If you can use the countertop integration tray. The unit is replaced with integration tray Chapter 1. Figure 3. Figure 3 shows a SurePOS 500 Models 5x3 and 544/564 and an IBM 4610 SureMark printer mounted to the counter or you are two variations of the countertop...
Service Guide
Page 38
Mounting foot August 3, 2006 Mounting foot Figure 8 illustrates the SurePOS 500 Models 5x3 and 544/564 with Model 573 on a narrow cash drawer is not recommended. You should use the integration tray instead. Note: Use of the mounting foot with the optional mounting foot. Mounting foot option Remote ... feature when ordering your SurePOS 500 Models 5x3 and 544/564. This option allows you to integrate a 4820 SurePoint Solution without a integration tray or to mount your SurePOS 500 Models 5x3 and 544/564. You can specify this feature when ordering your 4840 on page 13 illustrates the...
Mounting foot August 3, 2006 Mounting foot Figure 8 illustrates the SurePOS 500 Models 5x3 and 544/564 with Model 573 on a narrow cash drawer is not recommended. You should use the integration tray instead. Note: Use of the mounting foot with the optional mounting foot. Mounting foot option Remote ... feature when ordering your SurePOS 500 Models 5x3 and 544/564. This option allows you to integrate a 4820 SurePoint Solution without a integration tray or to mount your SurePOS 500 Models 5x3 and 544/564. You can specify this feature when ordering your 4840 on page 13 illustrates the...
Service Guide
Page 40
RDM (Remote Deployment Manager) and IBM Director. This allows access to reduce power consumption. You can enable power up on daily alarm by which the operating system can use the following products with the SurePOS 500 Models 5x3 and 544/564. APM APM consists of several layers of software that... can enable power up (wake) on LAN by enabling Power up (wake) on LAN Compatible products IBM designed the SurePOS 500 Models 5x3 and 544/564 to...
RDM (Remote Deployment Manager) and IBM Director. This allows access to reduce power consumption. You can enable power up on daily alarm by which the operating system can use the following products with the SurePOS 500 Models 5x3 and 544/564. APM APM consists of several layers of software that... can enable power up (wake) on LAN by enabling Power up (wake) on LAN Compatible products IBM designed the SurePOS 500 Models 5x3 and 544/564 to...
Service Guide
Page 41
PS/2 keyboard/mouse port assignment Port assignment Addresses IRQ level IBM PS/2 keyboard 60 and 64 1 Mouse 60 and 64 12 The SurePOS 500 Models 5x3 and 544/564 has an integrated Ethernet subsystem. Default serial-port assignments Port assignment Address range (hex) IRQ ... Table 4 shows the default port assignment used in the configuration. Table 3 shows the default parallel-port assignment used in the configurations for Windows that must be installed in the configuration. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and ...
PS/2 keyboard/mouse port assignment Port assignment Addresses IRQ level IBM PS/2 keyboard 60 and 64 1 Mouse 60 and 64 12 The SurePOS 500 Models 5x3 and 544/564 has an integrated Ethernet subsystem. Default serial-port assignments Port assignment Address range (hex) IRQ ... Table 4 shows the default port assignment used in the configuration. Table 3 shows the default parallel-port assignment used in the configurations for Windows that must be installed in the configuration. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and ...
Service Guide
Page 43
...CMOS settings 22 Clearing the CMOS settings 23 This chapter contains information about using the Setup Utility and updating the flash BIOS. Touch the object. slide your preferences > click Apply. © Copyright IBM Corp. 2004, 2006 17 Configuring the system How to receive visual feedback... that a button was pressed and released. Table 5. To change the mode, click Start > Control Panel > ELO Touchscreen > Mode > select your finger. Not supported. Using the touch screen Touch mode...
...CMOS settings 22 Clearing the CMOS settings 23 This chapter contains information about using the Setup Utility and updating the flash BIOS. Touch the object. slide your preferences > click Apply. © Copyright IBM Corp. 2004, 2006 17 Configuring the system How to receive visual feedback... that a button was pressed and released. Table 5. To change the mode, click Start > Control Panel > ELO Touchscreen > Mode > select your finger. Not supported. Using the touch screen Touch mode...
Service Guide
Page 44
... features of the program are: v Navigate the program and select items by the Setup Utility. v Change information that is used to your settings before exiting. 18 v Record your new configuration settings. This information is required during service. v Rebooting enables...brackets. Variable Information This section displays configuration settings applicable to define the system configuration. Usage tips and navigation Before you begin using the Setup Utility, you to open the window. Figure 11 shows their locations. Panel Title Selection Choices Item Specific Help ...
... features of the program are: v Navigate the program and select items by the Setup Utility. v Change information that is used to your settings before exiting. 18 v Record your new configuration settings. This information is required during service. v Rebooting enables...brackets. Variable Information This section displays configuration settings applicable to define the system configuration. Usage tips and navigation Before you begin using the Setup Utility, you to open the window. Figure 11 shows their locations. Panel Title Selection Choices Item Specific Help ...
Service Guide
Page 45
... v Advanced BIOS Features v Integrated Peripherals v Power Management v PnP/PCI Configurations v PC Health Status v Load Optimized Defaults v Password options Using the Main window Use the Main window (Figure 12) to make your selections or exit from the current menu. The numbers displayed in the Item Specific Help-frame...make changes in the Setup Utility. The Main window Enter Select F10 Save Chapter 2. Phoenix - Switch the power ON. 2. You can use either a keyboard or the touch screen to observe information or make selections. The help window on the right side of each menu displays...
... v Advanced BIOS Features v Integrated Peripherals v Power Management v PnP/PCI Configurations v PC Health Status v Load Optimized Defaults v Password options Using the Main window Use the Main window (Figure 12) to make your selections or exit from the current menu. The numbers displayed in the Item Specific Help-frame...make changes in the Setup Utility. The Main window Enter Select F10 Save Chapter 2. Phoenix - Switch the power ON. 2. You can use either a keyboard or the touch screen to observe information or make selections. The help window on the right side of each menu displays...
Service Guide
Page 47
...you can configure I/O devices, such as serial ports, Ethernet, parallel port, USB controller, and keyboard. Chapter 2. Power Management Use the Power Management window to their default configuration. Configuring the system 21 Example of the Power Management window PnP/PCI configurations This option... allows advanced functions for PCI configuration data. Password options Use the password options menu to set, change, or clear the system password. August 3, 2006 Control procedures Integrated peripherals Using this menu you the CPU and system temperatures, voltages on the ...
...you can configure I/O devices, such as serial ports, Ethernet, parallel port, USB controller, and keyboard. Chapter 2. Power Management Use the Power Management window to their default configuration. Configuring the system 21 Example of the Power Management window PnP/PCI configurations This option... allows advanced functions for PCI configuration data. Password options Use the password options menu to set, change, or clear the system password. August 3, 2006 Control procedures Integrated peripherals Using this menu you the CPU and system temperatures, voltages on the ...