Troubleshooting Guide: HP t5550/t5565/t5570 Thin Clients
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Flash* 3. Yes Done No Service the unit Note: Refer to factory defaults. 1. Disconnect any USB diskette drive or USB CD-ROM drive. Yes Done No Restore image using the Recovery process. Network *Check "Amount of Flash memory" in system information table. Boot from Flash? Troubleshooting 41 USB Device 2. Boot from Flash? OS Not Loading from Flash OS not loading from flash* (IDE LED not blinking) * Not for diskless models Using t5000 F10 Setup, change boot priority to the Warranty for coverage information. Press Ctrl+Alt+Del to reboot.
Flash* 3. Yes Done No Service the unit Note: Refer to factory defaults. 1. Disconnect any USB diskette drive or USB CD-ROM drive. Yes Done No Restore image using the Recovery process. Network *Check "Amount of Flash memory" in system information table. Boot from Flash? Troubleshooting 41 USB Device 2. Boot from Flash? OS Not Loading from Flash OS not loading from flash* (IDE LED not blinking) * Not for diskless models Using t5000 F10 Setup, change boot priority to the Warranty for coverage information. Press Ctrl+Alt+Del to reboot.
Troubleshooting Guide: HP t5550/t5565/t5570 Thin Clients
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... device and attach a known working ? No Working? Press Ctrl+Alt+Del to reboot. Reseat keyboard or mouse and disconnect other devices. Reimage device using the recovery process. Non-Functioning Pointing Device or Keyboard Non-functioning Pointing Device or Keyboard Pointing device or keyboard not operating properly. Press Ctrl+Alt+Del to reboot...
... device and attach a known working ? No Working? Press Ctrl+Alt+Del to reboot. Reseat keyboard or mouse and disconnect other devices. Reimage device using the recovery process. Non-Functioning Pointing Device or Keyboard Non-functioning Pointing Device or Keyboard Pointing device or keyboard not operating properly. Press Ctrl+Alt+Del to reboot...
Troubleshooting Guide: HP t5550/t5565/t5570 Thin Clients
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No Reimage using recovery process. To locate a local phone number, visit the HP Web site at: http://www.hp.com/cgibin/hpsupport/index.pl Troubleshooting 43 Yes OK? Keyboard or mouse working? No Replace cable or have jack activated. NIC configured in OS? Yes Done No Call your local HP Call Center for a diagnosis. No Internal Network Connection No Internal Network Connection Note: Yellow or green LED on NIC connector indicates an active jack.
No Reimage using recovery process. To locate a local phone number, visit the HP Web site at: http://www.hp.com/cgibin/hpsupport/index.pl Troubleshooting 43 Yes OK? Keyboard or mouse working? No Replace cable or have jack activated. NIC configured in OS? Yes Done No Call your local HP Call Center for a diagnosis. No Internal Network Connection No Internal Network Connection Note: Yellow or green LED on NIC connector indicates an active jack.
Troubleshooting Guide: HP t5550/t5565/t5570 Thin Clients
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... external speakers. Yes N In Control Panel's Sound and Audio, does the Audio tab N indicate whether the unit sees its audio hardware? Restore image using the Recovery process. No Audio No Audio Is Volume Control or Media Player muted? Yes Done N Are speaker connectors in correct jacks?
... external speakers. Yes N In Control Panel's Sound and Audio, does the Audio tab N indicate whether the unit sees its audio hardware? Restore image using the Recovery process. No Audio No Audio Is Volume Control or Media Player muted? Yes Done N Are speaker connectors in correct jacks?
Troubleshooting Guide: HP t5550/t5565/t5570 Thin Clients
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... : ● An external USB diskette drive or USB flash drive connected to reboot the thin client during the recovery process. To restore the BIOS, you will display a message showing the recovery process has started . Insert the USB flash drive or floppy drive with diskette into a port on...Driver Downloads, and then enter the model number of your thin client. 60 Appendix E System BIOS The system will need the following instructions: 1. Do not turn off power or attempt to the thin client ● HP Compaq Thin Client t5000 Series System BIOS Softpaq (for the product being restored...
... : ● An external USB diskette drive or USB flash drive connected to reboot the thin client during the recovery process. To restore the BIOS, you will display a message showing the recovery process has started . Insert the USB flash drive or floppy drive with diskette into a port on...Driver Downloads, and then enter the model number of your thin client. 60 Appendix E System BIOS The system will need the following instructions: 1. Do not turn off power or attempt to the thin client ● HP Compaq Thin Client t5000 Series System BIOS Softpaq (for the product being restored...