HP t5325/t5335 Thin Clients Hardware Reference Guide
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... from their original packing boxes or similar packaging with the same internal memory and flash modules that support customer mail-in addition to HP for repair. NOTE: For environmental nonoperating ranges, see Specifications on page 6. Important Service Repair Information In all cases, remove and ...the same unit to the customer, all external options before returning it to ship the thin client: 1. The thin client should be restored to the original configuration before returning the thin client to the external options. Pack the system components and external devices in their power...
... from their original packing boxes or similar packaging with the same internal memory and flash modules that support customer mail-in addition to HP for repair. NOTE: For environmental nonoperating ranges, see Specifications on page 6. Important Service Repair Information In all cases, remove and ...the same unit to the customer, all external options before returning it to ship the thin client: 1. The thin client should be restored to the original configuration before returning the thin client to the external options. Pack the system components and external devices in their power...
Troubleshooting Guide: HP t5335 Thin Clients
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..., Part 2 14 No OS Loading 15 Non-Functioning Pointing Device or Keyboard 16 No Internal Network Connection 17 No Audio 18 No IP Address 19 3 Restoring the Flash Image 20 Creating a Bootable USB Flash Drive 20 Booting from a USB Flash Drive 20 4 Bootloader ...21...
..., Part 2 14 No OS Loading 15 Non-Functioning Pointing Device or Keyboard 16 No Internal Network Connection 17 No Audio 18 No IP Address 19 3 Restoring the Flash Image 20 Creating a Bootable USB Flash Drive 20 Booting from a USB Flash Drive 20 4 Bootloader ...21...
Troubleshooting Guide: HP t5335 Thin Clients
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Troubleshooting 15 Still failing? No Done Yes Service the unit. No OS Loading NO OS Loading (IDE Flash LED Blinking Green) Restore image using Recovery process.
Troubleshooting 15 Still failing? No Done Yes Service the unit. No OS Loading NO OS Loading (IDE Flash LED Blinking Green) Restore image using Recovery process.
Troubleshooting Guide: HP t5335 Thin Clients
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Try both audio jacks. Yes N In Control Panel's Sound and Audio, does the Audio tab N indicate whether the unit sees its audio hardware? Restore image using the Recovery process. Note: Refer to Warranty for internal and external speakers. Audio? No Audio No Audio Is Volume Control or Media Player ...
Try both audio jacks. Yes N In Control Panel's Sound and Audio, does the Audio tab N indicate whether the unit sees its audio hardware? Restore image using the Recovery process. Note: Refer to Warranty for internal and external speakers. Audio? No Audio No Audio Is Volume Control or Media Player ...
Troubleshooting Guide: HP t5335 Thin Clients
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Yes Done Yes Ping N Gateway OK? N Reimage device using restore Reboot unit and server. Ping Server by name OK? Note: Refer to verify DCHP, DNS services started. Yes Thin client have a valid IP address? N Ping N Loopback OK? Yes Done If none of above corrects the issue, service the unit. N Contact Server Administrator to the Warranty for coverage information. Replace network cable. Troubleshooting 19 No IP Address No IP Address Done Thin client Yes have a valid IP address?
Yes Done Yes Ping N Gateway OK? N Reimage device using restore Reboot unit and server. Ping Server by name OK? Note: Refer to verify DCHP, DNS services started. Yes Thin client have a valid IP address? N Ping N Loopback OK? Yes Done If none of above corrects the issue, service the unit. N Contact Server Administrator to the Warranty for coverage information. Replace network cable. Troubleshooting 19 No IP Address No IP Address Done Thin client Yes have a valid IP address?
Troubleshooting Guide: HP t5335 Thin Clients
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... minutes. Booting from a USB Flash Drive To boot the USB flash drive created in the previous section: 1. image the device. NOTE: During the restore process, the thin client flash drive is reformatted and all other USB devices and insert the USB flash drive into one of the USB slots... on the onboard flash, see the HP ThinPro Administrator's Guide, section HP ThinState Utility > Manage the ThinPro Image > Capture HP ThinPro Image to a Bootable USB Flash Drive. Power off the unit. 2. Insert the ThinState drive into one...
... minutes. Booting from a USB Flash Drive To boot the USB flash drive created in the previous section: 1. image the device. NOTE: During the restore process, the thin client flash drive is reformatted and all other USB devices and insert the USB flash drive into one of the USB slots... on the onboard flash, see the HP ThinPro Administrator's Guide, section HP ThinState Utility > Manage the ThinPro Image > Capture HP ThinPro Image to a Bootable USB Flash Drive. Power off the unit. 2. Insert the ThinState drive into one...
Troubleshooting Guide: HP t5335 Thin Clients
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...; Enable/disable Wake-on LAN NOTE: To enter Wake-on the USB drive. 6. You can set useQuickImageMode to 0. 4. Restoring a Corrupt uBoot If uBoot on page 20. 8. Restoring a Corrupt uBoot 21 instead, the t5335 uses a bootloader named uBoot. You must be sent back for repair. The unit ...the unit will not boot. Navigate to enter "Update uBoot Mode" and follow the on page 20. 2. Create a ThinState key as described in Restoring the Flash Image on -screen prompts. Boot the ThinState USB drive as described in Booting from the computer 7. Type 4 to Control Panel > Setup...
...; Enable/disable Wake-on LAN NOTE: To enter Wake-on the USB drive. 6. You can set useQuickImageMode to 0. 4. Restoring a Corrupt uBoot If uBoot on page 20. 8. Restoring a Corrupt uBoot 21 instead, the t5335 uses a bootloader named uBoot. You must be sent back for repair. The unit ...the unit will not boot. Navigate to enter "Update uBoot Mode" and follow the on page 20. 2. Create a ThinState key as described in Restoring the Flash Image on -screen prompts. Boot the ThinState USB drive as described in Booting from the computer 7. Type 4 to Control Panel > Setup...