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... 2-40 Removing the CPU Module ...2-44 Removing the RJ11/1394 Connector Module 2-48 Removing the Motherboard ...2-50 Replacing Components on a Bottom Case 2-59 Repairing the BIOS IC...2-61 Removing Other Components...2-63 Troubleshooting and Diagnostics 3-1 Support Service Partners...3-2 Troubleshooting ...3-3 Diagnostic Tools ...3-18 Replaceable Parts...4-1 Reference Information 5-1 Password Removal Policy...5-2 Hewlett-Packard...
... 2-40 Removing the CPU Module ...2-44 Removing the RJ11/1394 Connector Module 2-48 Removing the Motherboard ...2-50 Replacing Components on a Bottom Case 2-59 Repairing the BIOS IC...2-61 Removing Other Components...2-63 Troubleshooting and Diagnostics 3-1 Support Service Partners...3-2 Troubleshooting ...3-3 Diagnostic Tools ...3-18 Replaceable Parts...4-1 Reference Information 5-1 Password Removal Policy...5-2 Hewlett-Packard...
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......2-1 Table 2-2. Removing Components...2-63 Table 3-1. Troubleshooting Suggestions...3-8 Table 3-4. Removing the Motherboard 2-56 Figure 2-38. Example of notebook 1-15 Table 1-4. Fn Hot Keys ...1-16 Table 1-6. Functional Structure Description 1-25 Table 2-1. Replaceable Parts ...4-4 Table 4-2. ...Keyboard Status Lights...1-15 Table 1-5. Recommended Screw Torque Values 2-2 Table 2-4. ASP Support Options...3-2 Table 3-2. BIOS Setup Menus and Parameters 3-28 Table 4-1. Part Number Reference...4-12 Table 5-1. Boot-Block Jumper...2-62 Figure 3-1. ...
......2-1 Table 2-2. Removing Components...2-63 Table 3-1. Troubleshooting Suggestions...3-8 Table 3-4. Removing the Motherboard 2-56 Figure 2-38. Example of notebook 1-15 Table 1-4. Fn Hot Keys ...1-16 Table 1-6. Functional Structure Description 1-25 Table 2-1. Replaceable Parts ...4-4 Table 4-2. ...Keyboard Status Lights...1-15 Table 1-5. Recommended Screw Torque Values 2-2 Table 2-4. ASP Support Options...3-2 Table 3-2. BIOS Setup Menus and Parameters 3-28 Table 4-1. Part Number Reference...4-12 Table 5-1. Boot-Block Jumper...2-62 Figure 3-1. ...
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... Motherboard PCMCIA socket Mini PCI Antenna PCAs IR PCA Motherboard Motherboard Main processor (MMO) Primary system circuitry, system BIOS First source of disk-based startup code Second source of disk-based startup cod. Bootup Processor Memory Power Display ...backlight Hard disk controller Hard disk mechanism I/O controller, floppy connector Floppy drive mechanism Keyboard BIOS, keyboard controller Power switch, one-touch buttons Key switches Keyboard circuitry, keyboard controller, keyboard BIOS Touch pad sensor, Select buttons, controller (PS/2 output) Audio controller, audio decoder,...
... Motherboard PCMCIA socket Mini PCI Antenna PCAs IR PCA Motherboard Motherboard Main processor (MMO) Primary system circuitry, system BIOS First source of disk-based startup code Second source of disk-based startup cod. Bootup Processor Memory Power Display ...backlight Hard disk controller Hard disk mechanism I/O controller, floppy connector Floppy drive mechanism Keyboard BIOS, keyboard controller Power switch, one-touch buttons Key switches Keyboard circuitry, keyboard controller, keyboard BIOS Touch pad sensor, Select buttons, controller (PS/2 output) Audio controller, audio decoder,...
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... (if present) • SDRAM modules 2. If you must reprogram the BIOS IC, preferably with the latest BIOS-(see page 2-60.) 1. NOTE: Reprogramming the BIOS IC A new BIOS IC contains only enough basic programming to enable the notebook to the next step. 5. Insert the Service Utilities floppy disk in an... Removal and Replacement Service Manual Plug in the floppy drive. 3. Turn on the new motherboard. If you might have to contact an HP support center to store the system data and display information in the section entitled "Removing the Motherboard" on the new motherboard. Enter the...
... (if present) • SDRAM modules 2. If you must reprogram the BIOS IC, preferably with the latest BIOS-(see page 2-60.) 1. NOTE: Reprogramming the BIOS IC A new BIOS IC contains only enough basic programming to enable the notebook to the next step. 5. Insert the Service Utilities floppy disk in an... Removal and Replacement Service Manual Plug in the floppy drive. 3. Turn on the new motherboard. If you might have to contact an HP support center to store the system data and display information in the section entitled "Removing the Motherboard" on the new motherboard. Enter the...
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..., and remove any PCMCIA cards from the HP Business Support Web site http://www.hp.com/go/bizsupport. BIOS updates are available from it is defective, you cannot boot the notebook adequately, use e-DiagTools for creating a BIOS floppy disk are running. 2. Repairing the BIOS IC (Service Partners Only) The notebook's BIOS IC cannot be able to reprogram a malfunctioning...
..., and remove any PCMCIA cards from the HP Business Support Web site http://www.hp.com/go/bizsupport. BIOS updates are available from it is defective, you cannot boot the notebook adequately, use e-DiagTools for creating a BIOS floppy disk are running. 2. Repairing the BIOS IC (Service Partners Only) The notebook's BIOS IC cannot be able to reprogram a malfunctioning...
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... a boot block jumper, unplug it before the notebook automatically reboots. 4. NOTE: If the notebook will not boot from the BIOS floppy disk, try plugging the boot-block jumper into the notebook's parallel port. After the BIOS reprograms itself, check the BIOS version to make sure it to boot from the... BIOS floppy disk. Boot-Block Jumper 2-60 Removal and Replacement Service Manual If the notebook does not turn on the notebook and allow it is...
... a boot block jumper, unplug it before the notebook automatically reboots. 4. NOTE: If the notebook will not boot from the BIOS floppy disk, try plugging the boot-block jumper into the notebook's parallel port. After the BIOS reprograms itself, check the BIOS version to make sure it to boot from the... BIOS floppy disk. Boot-Block Jumper 2-60 Removal and Replacement Service Manual If the notebook does not turn on the notebook and allow it is...
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... (page 2-32) Motherboard (page 2-50) See page 2-32 Additional Steps Reassembly Notes: After replacing the CMOS battery, set the correct time and date using the BIOS Setup utility or Date/Time in the table below. See page 2-3 Service Manual Removal and Replacement 2-61 Removing Other Components (Service Partners Only) Required Equipment...
... (page 2-32) Motherboard (page 2-50) See page 2-32 Additional Steps Reassembly Notes: After replacing the CMOS battery, set the correct time and date using the BIOS Setup utility or Date/Time in the table below. See page 2-3 Service Manual Removal and Replacement 2-61 Removing Other Components (Service Partners Only) Required Equipment...
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3 Troubleshooting and Diagnostics This chapter includes troubleshooting and diagnostic information for testing the functionality of the notebook, and for identifying faulty components: • ASP support information • Troubleshooting information Checking for customer abuse (page 3-4) Troubleshooting the ...page 3-7) • Diagnostic tools e-Diagtools diagnostic program (page 3-18) Power-on self-test (page 3-20) Sycard PCCtest 450/460 PC card (page 3-26) Windows Management Instrumentation (page 3-27) BIOS Setup utility (page 3-27) Service Manual Troubleshooting and Diagnostics 3-1
3 Troubleshooting and Diagnostics This chapter includes troubleshooting and diagnostic information for testing the functionality of the notebook, and for identifying faulty components: • ASP support information • Troubleshooting information Checking for customer abuse (page 3-4) Troubleshooting the ...page 3-7) • Diagnostic tools e-Diagtools diagnostic program (page 3-18) Power-on self-test (page 3-20) Sycard PCCtest 450/460 PC card (page 3-26) Windows Management Instrumentation (page 3-27) BIOS Setup utility (page 3-27) Service Manual Troubleshooting and Diagnostics 3-1
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...on self-test, WMI/Toptools (if installed), the BIOS Setup utility, and the Sycard PCCtest. After you can use these tools to correct a particular failure. Troubleshooting the Problem Record pertinent information about the notebook: • Model and serial number • Operating... system and version • Software version (stored in hidden fileC:\version.inf) • BIOS version • Accessories and peripherals used Analyze the problem: ...
...on self-test, WMI/Toptools (if installed), the BIOS Setup utility, and the Sycard PCCtest. After you can use these tools to correct a particular failure. Troubleshooting the Problem Record pertinent information about the notebook: • Model and serial number • Operating... system and version • Software version (stored in hidden fileC:\version.inf) • BIOS version • Accessories and peripherals used Analyze the problem: ...
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BIOS Setup Configures Describes Configures Configures Configures Configures Configures Configures Configures Configures Configures Configures Configures Service Manual Troubleshooting and Diagnostics 3-7 Scope of Diagnostic Tools Function Power-...
BIOS Setup Configures Describes Configures Configures Configures Configures Configures Configures Configures Configures Configures Configures Configures Service Manual Troubleshooting and Diagnostics 3-7 Scope of Diagnostic Tools Function Power-...
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... Startup Does not boot on , reprogram the BIOS, and replace the top case, replace the motherboard. Unplug the AC adapter, remove the battery and any other SDRAM module and try again. Reinsert any PC cards, press the reset button to turn notebook off, and reconnect power and try again. SDRAM...Motherboard Display assembly Hard drive Beeps once, spins hard disk, repeats, but display remains off , and then press power button to turn notebook off , try again. If OS starts from hard disk or floppy drive, replace CPU module, replace motherboard. Press and hold power button to...
... Startup Does not boot on , reprogram the BIOS, and replace the top case, replace the motherboard. Unplug the AC adapter, remove the battery and any other SDRAM module and try again. Reinsert any PC cards, press the reset button to turn notebook off, and reconnect power and try again. SDRAM...Motherboard Display assembly Hard drive Beeps once, spins hard disk, repeats, but display remains off , and then press power button to turn notebook off , try again. If OS starts from hard disk or floppy drive, replace CPU module, replace motherboard. Press and hold power button to...
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...boot from floppy drive Does not boot from floppy drive, check for disk in disk's Properties sheet to certain sites. Use BIOS Setup to optimize hard disk. Make sure CD is installed and connected correctly. Repair Center: Likely Causes Battery or contacts ...Motherboard. See page 5-2. Power Service Manual Troubleshooting and Diagnostics 3-9 Check battery contacts. If notebook boots from CD in BIOS Setup. Restart notebook. Use Disk Defragmenter to check default boot order. Use BIOS Setup to reinstall factory software onto hard drive, replace hard drive. If available, try ...
...boot from floppy drive Does not boot from floppy drive, check for disk in disk's Properties sheet to certain sites. Use BIOS Setup to optimize hard disk. Make sure CD is installed and connected correctly. Repair Center: Likely Causes Battery or contacts ...Motherboard. See page 5-2. Power Service Manual Troubleshooting and Diagnostics 3-9 Check battery contacts. If notebook boots from CD in BIOS Setup. Restart notebook. Use Disk Defragmenter to check default boot order. Use BIOS Setup to reinstall factory software onto hard drive, replace hard drive. If available, try ...
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... Repair Center: Comments Check operation using headphones or external speakers (switchboard PCA). Make sure speaker assembly cable is connected, Use BIOS Setup to check settings. By default, touch pad is disabled if external PS/2 mouse is connected. Avoid touching touch pad while... audible Sound does not record Call Center: Suggestions Repair Center: Likely Causes Reset notebook (see page 1-17). In Mouse Properties, select Synaptics PS/2 TouchPad driver. (Driver is installed from \hp\drivers\TouchPad.) Top case Motherboard Top case Motherboard Top case Motherboard Make sure C...
... Repair Center: Comments Check operation using headphones or external speakers (switchboard PCA). Make sure speaker assembly cable is connected, Use BIOS Setup to check settings. By default, touch pad is disabled if external PS/2 mouse is connected. Avoid touching touch pad while... audible Sound does not record Call Center: Suggestions Repair Center: Likely Causes Reset notebook (see page 1-17). In Mouse Properties, select Synaptics PS/2 TouchPad driver. (Driver is installed from \hp\drivers\TouchPad.) Top case Motherboard Top case Motherboard Top case Motherboard Make sure C...
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... it . If hard disk has spun down to spin up (you can contribute. If notebook slows after period of notebook) while notebook appears to see previous symptom. If notebook's hard drive frequently runs (as virus scanning or file browsers) can affect response time). ...and Diagnostics 3-19 Symptom Miscellaneous Clock loses time Notebook gets abnormally hot Notebook pauses or runs sluggishly Notebook still on but stops responding Accessories Port replicator problems Call Center: Suggestions Repair Center: Likely Causes Plug in BIOS Setup. Make sure hard drive has adequate ...
... it . If hard disk has spun down to spin up (you can contribute. If notebook slows after period of notebook) while notebook appears to see previous symptom. If notebook's hard drive frequently runs (as virus scanning or file browsers) can affect response time). ...and Diagnostics 3-19 Symptom Miscellaneous Clock loses time Notebook gets abnormally hot Notebook pauses or runs sluggishly Notebook still on but stops responding Accessories Port replicator problems Call Center: Suggestions Repair Center: Likely Causes Plug in BIOS Setup. Make sure hard drive has adequate ...
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... of e-Diagtools using individual hardware tests. Tests are designed to run after the system reboots, so that the notebook will be loaded. When the HP logo appears, press F10 to run the advanced tests. The results appear when the test is complete. 6. ...tools you can use for troubleshooting and repairing the notebook: • Notebook e-Diagtools diagnostic program (below) • Power-on self-test (page 3-20) • Sycard PCCtest 450 PC card (page 3-26) • Windows Management Instrumentation (page 3-27) • BIOS Setup utility (page 3-27) e-Diagtools Diagnostic ...
... of e-Diagtools using individual hardware tests. Tests are designed to run after the system reboots, so that the notebook will be loaded. When the HP logo appears, press F10 to run the advanced tests. The results appear when the test is complete. 6. ...tools you can use for troubleshooting and repairing the notebook: • Notebook e-Diagtools diagnostic program (below) • Power-on self-test (page 3-20) • Sycard PCCtest 450 PC card (page 3-26) • Windows Management Instrumentation (page 3-27) • BIOS Setup utility (page 3-27) e-Diagtools Diagnostic ...
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.../or displaying a message (see POST messages. Note that if the notebook fails to a known state. 4. Note that not all accessories, including SDRAM modules, port replicator, PC cards, printer, external monitor, pointing device, and keyboard. 2. Beep Codes 1 1-2 1-1-1-3 1-1-1-4 1-1-2-1 1-1-2-3 1-1-2-4 1-1-3-1 1-1-3-2 1-1-3-3 1-1-3-4 1-1-4-1 1-1-4-3 1-1-4-4 1-2-1-1 Table 3-4. if an error occurs, the BIOS displays a message and/or issues a beep code. Press the reset...
.../or displaying a message (see POST messages. Note that if the notebook fails to a known state. 4. Note that not all accessories, including SDRAM modules, port replicator, PC cards, printer, external monitor, pointing device, and keyboard. 2. Beep Codes 1 1-2 1-1-1-3 1-1-1-4 1-1-2-1 1-1-2-3 1-1-2-4 1-1-3-1 1-1-3-2 1-1-3-3 1-1-3-4 1-1-4-1 1-1-4-3 1-1-4-4 1-2-1-1 Table 3-4. if an error occurs, the BIOS displays a message and/or issues a beep code. Press the reset...
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...xxxx of high byte of memory bus Test CPU bus-clock frequency Initialize Phoenix Dispatch Manager Warm start shut down Shadow system BIOS ROM Auto size cache Advanced configuration of memory bus Enable cache before memory Auto size 8254 timer initialization 8237 DMA controller ...Check video configuration against CMOS Initialize PCI bus and devices Initialize all video adapters in system QuietBoot start (optional) Shadow video BIOS ROM Display BIOS copyright notice Troubleshooting and Diagnostics 3-23 or wrong type or no RAM installed Initialize POST Memory Manager Clear 512 KB base...
...xxxx of high byte of memory bus Test CPU bus-clock frequency Initialize Phoenix Dispatch Manager Warm start shut down Shadow system BIOS ROM Auto size cache Advanced configuration of memory bus Enable cache before memory Auto size 8254 timer initialization 8237 DMA controller ...Check video configuration against CMOS Initialize PCI bus and devices Initialize all video adapters in system QuietBoot start (optional) Shadow video BIOS ROM Display BIOS copyright notice Troubleshooting and Diagnostics 3-23 or wrong type or no RAM installed Initialize POST Memory Manager Clear 512 KB base...
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... I/O ports and IRQs Late POST device initialization Detect and install external RS232 ports Configure non-MCD IDE controllers Detect and install external parallel ports Initialize PC-compatible PnP ISA devices Re-initialize onboard I/O ports Configure Motherboard Configurable Devices (optional) Initialize...
... I/O ports and IRQs Late POST device initialization Detect and install external RS232 ports Configure non-MCD IDE controllers Detect and install external parallel ports Initialize PC-compatible PnP ISA devices Re-initialize onboard I/O ports Configure Motherboard Configurable Devices (optional) Initialize...
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...3-3-3-1 3-3-3-3 3-3-4-1 3-3-4-3 3-4-1-1 3-4-1-2 3-4-1-3 3-4-2-2 3-4-2-3 3-4-2-4 3-4-3-2 3-4-3-3 3-4-3-4 3-4-4-1 3-4-4-2 3-4-4-3 Service Manual POST Description Enable Non-Maskable Interrupts (NMIs) Initialize Extended BIOS Data Area Test and initialize PS/2 mouse Initialize floppy controller Determine number of ATA drives (optional) Initialize hard-disk controllers Initialize local-bus hard-disk ... OS Terminate QuietBoot (optional) Check password (optional) Initialize ACPI BIOS Prepare Boot Initialize SMBIOS Initialize PnP Option ROMs Clear parity checkers Display MultiBoot menu Clear ...
...3-3-3-1 3-3-3-3 3-3-4-1 3-3-4-3 3-4-1-1 3-4-1-2 3-4-1-3 3-4-2-2 3-4-2-3 3-4-2-4 3-4-3-2 3-4-3-3 3-4-3-4 3-4-4-1 3-4-4-2 3-4-4-3 Service Manual POST Description Enable Non-Maskable Interrupts (NMIs) Initialize Extended BIOS Data Area Test and initialize PS/2 mouse Initialize floppy controller Determine number of ATA drives (optional) Initialize hard-disk controllers Initialize local-bus hard-disk ... OS Terminate QuietBoot (optional) Check password (optional) Initialize ACPI BIOS Prepare Boot Initialize SMBIOS Initialize PnP Option ROMs Clear parity checkers Display MultiBoot menu Clear ...
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... display message Unknown interrupt Initialize the chipset Initialize the bridge Initialize the CPU Initialize system timer Initialize system I/O Check force recovery boot Checksum BIOS ROM Go to BIOS Set Huge Segment Initialize Multi Processor Initialize OEM special code Initialize PIC and DMA Initialize Memory type Initialize Memory size Shadow Boot Block System...
... display message Unknown interrupt Initialize the chipset Initialize the bridge Initialize the CPU Initialize system timer Initialize system I/O Check force recovery boot Checksum BIOS ROM Go to BIOS Set Huge Segment Initialize Multi Processor Initialize OEM special code Initialize PIC and DMA Initialize Memory type Initialize Memory size Shadow Boot Block System...