Reference Guide
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...70 Infrared problems 70 Keyboard and pointing device problems 71 Local area network (LAN) problems 72 Memory problems 73 Modem problems 73 PC Card problems 76 Performance problems 76 Power and battery problems 77 Printing problems 79 Serial, parallel, and USB problems 80 Startup ...problems 81 Wireless problems 82 Configuring Your Notebook 84 To run the BIOS Setup utility 84 To change video memory settings using BIOS Setup utility 87 Reinstalling and Updating Software 88 To replace a damaged QuickRestore System Recovery CD ...
...70 Infrared problems 70 Keyboard and pointing device problems 71 Local area network (LAN) problems 72 Memory problems 73 Modem problems 73 PC Card problems 76 Performance problems 76 Power and battery problems 77 Printing problems 79 Serial, parallel, and USB problems 80 Startup ...problems 81 Wireless problems 82 Configuring Your Notebook 84 To run the BIOS Setup utility 84 To change video memory settings using BIOS Setup utility 87 Reinstalling and Updating Software 88 To replace a damaged QuickRestore System Recovery CD ...
Reference Guide
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...power button to display the Boot menu. 3. If you want to select the boot device, then press ENTER. To change the boot order using the BIOS Setup utility. If this happens, try the following procedures in this order: • If possible, shut down . Use the arrow keys to boot ...from a specific device whenever it is present, change the boot device The notebook normally boots from a diskette drive, a CD-ROM drive, or an internal network interface card. 1. You can press the reset button on the bottom of...
...power button to display the Boot menu. 3. If you want to select the boot device, then press ENTER. To change the boot order using the BIOS Setup utility. If this happens, try the following procedures in this order: • If possible, shut down . Use the arrow keys to boot ...from a specific device whenever it is present, change the boot device The notebook normally boots from a diskette drive, a CD-ROM drive, or an internal network interface card. 1. You can press the reset button on the bottom of...
Reference Guide
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...Windows as well as through the BIOS Setup utility. On the Advanced tab, select the option to Quick Lock, press that button. -or- • Press CTRL+ALT+DEL, then select Lock Computer. To unlock the notebook, follow your account. 2. For...notebook before leaving it unattended, or set up password protection, which is assigned to prompt for a password when the notebook leaves Standby. Basic Operation Securing Your Notebook Securing Your Notebook To set up password protection You can lock the notebook these ways: • If a One-Touch button is available through Windows and through BIOS...
...Windows as well as through the BIOS Setup utility. On the Advanced tab, select the option to Quick Lock, press that button. -or- • Press CTRL+ALT+DEL, then select Lock Computer. To unlock the notebook, follow your account. 2. For...notebook before leaving it unattended, or set up password protection, which is assigned to prompt for a password when the notebook leaves Standby. Basic Operation Securing Your Notebook Securing Your Notebook To set up password protection You can lock the notebook these ways: • If a One-Touch button is available through Windows and through BIOS...
Reference Guide
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... only password set the user (or administrator) password to match the drive password. From the Security menu, enable Password Required to enter the BIOS Setup utility. 3. Press F10 to help keep your data. 1. Hard drive lock does not protect a second hard drive installed in the ...module bay. From the Security menu, enable Internal hard drive lock. 5. CAUTION Basic Operation Securing Your Notebook To lock the hard drive The notebook enables you can change the computer (and drive) password. Select Start > Turn Off Computer > Restart. 2. If you move the...
... only password set the user (or administrator) password to match the drive password. From the Security menu, enable Password Required to enter the BIOS Setup utility. 3. Press F10 to help keep your data. 1. Hard drive lock does not protect a second hard drive installed in the ...module bay. From the Security menu, enable Internal hard drive lock. 5. CAUTION Basic Operation Securing Your Notebook To lock the hard drive The notebook enables you can change the computer (and drive) password. Select Start > Turn Off Computer > Restart. 2. If you move the...
Reference Guide
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...using the QuickRestore System Recovery CD included with your notebook. In the BIOS Setup utility, try setting Video Display Device to scan, then select File > Properties.... Hard drive problems If the notebook hard drive doesn't spin • Make sure the notebook has power. If ... If necessary, you want to Both in the System Devices menu. Troubleshooting and Maintenance Troubleshooting Your Notebook If an external display does not work • Check the connections. • The external monitor ...
...using the QuickRestore System Recovery CD included with your notebook. In the BIOS Setup utility, try setting Video Display Device to scan, then select File > Properties.... Hard drive problems If the notebook hard drive doesn't spin • Make sure the notebook has power. If ... If necessary, you want to Both in the System Devices menu. Troubleshooting and Maintenance Troubleshooting Your Notebook If an external display does not work • Check the connections. • The external monitor ...
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...is set to Auto. See "Configuring Your Notebook" in the System Devices menu is difficult to control Adjust the pointer controls. In the BIOS Setup utility, make sure the External Pointing Devices option in this setting with the BIOS Setup utility. If the TouchPad moves the ...pointer or cursor while you type. Troubleshooting and Maintenance Troubleshooting Your Notebook Keyboard and pointing device problems Use...
...is set to Auto. See "Configuring Your Notebook" in the System Devices menu is difficult to control Adjust the pointer controls. In the BIOS Setup utility, make sure the External Pointing Devices option in this setting with the BIOS Setup utility. If the TouchPad moves the ...pointer or cursor while you type. Troubleshooting and Maintenance Troubleshooting Your Notebook Keyboard and pointing device problems Use...
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...memory • Make sure drive C is not running low on a line reduces the overall transmission speed of display memory is shown in the BIOS Setup utility. It can provide instructions. Modem problems If the modem seems slow • Excess static or noise on free space. •... wall jack. • Try another telephone line, preferably one normally used for a fax machine or modem. Troubleshooting and Maintenance Troubleshooting Your Notebook Memory problems If a message says you are having memory problems while running MS-DOS programs, use the MS-DOS or Application and Software ...
...memory • Make sure drive C is not running low on a line reduces the overall transmission speed of display memory is shown in the BIOS Setup utility. It can provide instructions. Modem problems If the modem seems slow • Excess static or noise on free space. •... wall jack. • Try another telephone line, preferably one normally used for a fax machine or modem. Troubleshooting and Maintenance Troubleshooting Your Notebook Memory problems If a message says you are having memory problems while running MS-DOS programs, use the MS-DOS or Application and Software ...
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... not respond when you turn it and pressing the pad on . • If the notebook still doesn't respond, remove the battery and AC adapter, remove any PC Cards, and undock the notebook if docked. Contact your notebook also has a built-in Control Panel. If your network administrator to turn it on ...in this guide for the latest USB drivers. • Check the port settings in diskette drive, use the BIOS Setup utility to a TCP/IP network with no DHCP server. If the notebook will not boot from battery power • Make sure the battery is properly inserted and fully charged. If ...
... not respond when you turn it and pressing the pad on . • If the notebook still doesn't respond, remove the battery and AC adapter, remove any PC Cards, and undock the notebook if docked. Contact your notebook also has a built-in Control Panel. If your network administrator to turn it on ...in this guide for the latest USB drivers. • Check the port settings in diskette drive, use the BIOS Setup utility to a TCP/IP network with no DHCP server. If the notebook will not boot from battery power • Make sure the battery is properly inserted and fully charged. If ...
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... • Press + or - To run BIOS Setup, and marks the conflicting settings. The following tables describe BIOS settings for the current parameter, or press ENTER to exit BIOS Setup. 5. Troubleshooting and Maintenance Configuring Your Notebook Configuring Your Notebook The BIOS Setup utility helps you want, press F10 or ... to navigate: • Press the LEFT and RIGHT arrow keys to move among parameters in BIOS Setup generally control the notebook hardware, and so greatly affect how the notebook operates. 1. When the logo screen appears, press F2 to move through values for the...
... • Press + or - To run BIOS Setup, and marks the conflicting settings. The following tables describe BIOS settings for the current parameter, or press ENTER to exit BIOS Setup. 5. Troubleshooting and Maintenance Configuring Your Notebook Configuring Your Notebook The BIOS Setup utility helps you want, press F10 or ... to navigate: • Press the LEFT and RIGHT arrow keys to move among parameters in BIOS Setup generally control the notebook hardware, and so greatly affect how the notebook operates. 1. When the logo screen appears, press F2 to move through values for the...
Reference Guide
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... 16-byte UUID (Universally Unique ID) as shown on the back of the internal (wired) LAN. Displays an identifier used for BIOS Setup. Troubleshooting and Maintenance Configuring Your Notebook Setting BIOS Revision System Time System Date Language Internal Hard Disk UMA Video Memory Memory Serial Number Service ID UUID MAC Address Main Menu...
... 16-byte UUID (Universally Unique ID) as shown on the back of the internal (wired) LAN. Displays an identifier used for BIOS Setup. Troubleshooting and Maintenance Configuring Your Notebook Setting BIOS Revision System Time System Date Language Internal Hard Disk UMA Video Memory Memory Serial Number Service ID UUID MAC Address Main Menu...
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... password (or administrator password if that is set , change , or clear the user password. Troubleshooting and Maintenance Configuring Your Notebook Setting Video Display Device External Pointing Device Legacy USB Support Wake On LAN from Power Off System Devices Menu Description Sets whether the...to set, change , or clear the administrator password, which protects BIOS Setup settings. Enables BIOS support for changes. Lets the notebook be turned on the hard drive. If this option is enabled, the notebook uses increased power while it is detected. Shows if an administrator password...
... password (or administrator password if that is set , change , or clear the user password. Troubleshooting and Maintenance Configuring Your Notebook Setting Video Display Device External Pointing Device Legacy USB Support Wake On LAN from Power Off System Devices Menu Description Sets whether the...to set, change , or clear the administrator password, which protects BIOS Setup settings. Enables BIOS support for changes. Lets the notebook be turned on the hard drive. If this option is enabled, the notebook uses increased power while it is detected. Shows if an administrator password...
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...screen appears. 3. If the notebook has more than one scanned. Default 1. CD-ROM Drive 4. Does not affect password, date, or time changes. Default To change your video memory: 1. Discards any Setup changes made since last save configuration changes and exit BIOS screen. Select Start > .... Restores default settings, and remains in LAN Troubleshooting and Maintenance Configuring Your Notebook Boot Menu Description Shows the order of video memory. To change video memory settings using BIOS Setup utility The notebook comes with either 32MB or 16MB of boot devices. Setting Hard Drive ...
...screen appears. 3. If the notebook has more than one scanned. Default 1. CD-ROM Drive 4. Does not affect password, date, or time changes. Default To change your video memory: 1. Discards any Setup changes made since last save configuration changes and exit BIOS screen. Select Start > .... Restores default settings, and remains in LAN Troubleshooting and Maintenance Configuring Your Notebook Boot Menu Description Shows the order of video memory. To change video memory settings using BIOS Setup utility The notebook comes with either 32MB or 16MB of boot devices. Setting Hard Drive ...
Reference Guide
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... location, 2, 3 low power warning, 33 operating time, 34, 78 release latch, 6, 7 safety, 98 saving power, 34 status lights, 32 troubleshooting, 77 BIOS password, 24 BIOS Setup utility Boot menu, 87 Exit menu, 87 external display settings, 86 Main menu, 85 Security menu, 86 using, 84 black list (modem), 37...or copying CDs, 23 inserting CD, 20, 22 location, 2, 3 removing CD, 20, 22 CDs copying/creating, 23 recommended media, 23 cleaning the notebook, 28 configuring BIOS settings, 84 modem, 38 connecting IEEE 1394 devices, 53 LAN, 39 wireless network, 40 D data protection, 28 DDR-266 RAM, 58, 73 ...
... location, 2, 3 low power warning, 33 operating time, 34, 78 release latch, 6, 7 safety, 98 saving power, 34 status lights, 32 troubleshooting, 77 BIOS password, 24 BIOS Setup utility Boot menu, 87 Exit menu, 87 external display settings, 86 Main menu, 85 Security menu, 86 using, 84 black list (modem), 37...or copying CDs, 23 inserting CD, 20, 22 location, 2, 3 removing CD, 20, 22 CDs copying/creating, 23 recommended media, 23 cleaning the notebook, 28 configuring BIOS settings, 84 modem, 38 connecting IEEE 1394 devices, 53 LAN, 39 wireless network, 40 D data protection, 28 DDR-266 RAM, 58, 73 ...
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..., 62, 87 hot keys, 19 hot notebook, 70 I IEEE 1394 port connecting devices, 53 location, 5 infrared communication troubleshooting, 70 infrared port location, 2, 3 printing, 54 safety, 99 troubleshooting, 70 inserting CD, 20, 22 DVD, 20, 22 PC card, 48 installing battery, 10 hard drive..., 53 mouse, troubleshooting, 71 mute button location, 3 N network connecting to, 39 LAN, See LAN wireless, See wireless network Norton AntiVirus, 25 notebook caring for, 27 changing BIOS settings, 84 cleaning, 28 opening/closing, 2, 3 protecting, 27, 70 resetting, 17 timeouts, 31 turning on, 13 Num Lock, 9 O off...
..., 62, 87 hot keys, 19 hot notebook, 70 I IEEE 1394 port connecting devices, 53 location, 5 infrared communication troubleshooting, 70 infrared port location, 2, 3 printing, 54 safety, 99 troubleshooting, 70 inserting CD, 20, 22 DVD, 20, 22 PC card, 48 installing battery, 10 hard drive..., 53 mouse, troubleshooting, 71 mute button location, 3 N network connecting to, 39 LAN, See LAN wireless, See wireless network Norton AntiVirus, 25 notebook caring for, 27 changing BIOS settings, 84 cleaning, 28 opening/closing, 2, 3 protecting, 27, 70 resetting, 17 timeouts, 31 turning on, 13 Num Lock, 9 O off...
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...secondary display, 53 security cable lock, 5 Cable lock, 25 Norton AntiVirus, 25 Security menu (BIOS), 86 serial port troubleshooting, 80 setting up, 10 Standby and display life, 28 resuming and, ...3 meanings, 8 S-Video port, 5 T temperature, overheating, 70 1394 devices, connecting, 53 1394 port, 53 timeouts, notebook, 31 TouchPad location, 2, 3 troubleshooting, 71 troubleshooting audio, 66 battery, 77 CD/DVD drive, 67 display, 68 hard... keyboard, 71 LAN, 72 memory, 73 modem, 73 overheating, 70 parallel port, 80 PC card, 76 performance, 76 pointing devices, 71 power, 77 printing, 79 resuming, 82 ...
...secondary display, 53 security cable lock, 5 Cable lock, 25 Norton AntiVirus, 25 Security menu (BIOS), 86 serial port troubleshooting, 80 setting up, 10 Standby and display life, 28 resuming and, ...3 meanings, 8 S-Video port, 5 T temperature, overheating, 70 1394 devices, connecting, 53 1394 port, 53 timeouts, notebook, 31 TouchPad location, 2, 3 troubleshooting, 71 troubleshooting audio, 66 battery, 77 CD/DVD drive, 67 display, 68 hard... keyboard, 71 LAN, 72 memory, 73 modem, 73 overheating, 70 parallel port, 80 PC card, 76 performance, 76 pointing devices, 71 power, 77 printing, 79 resuming, 82 ...
Maintenance and Service Guide
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... 2-40 Removing the CPU Module ...2-44 Removing the RJ11/1394 Connector Module 2-48 Removing the Motherboard ...2-50 Replacing Components on a Bottom Case 2-59 Repairing the BIOS IC...2-61 Removing Other Components...2-63 Troubleshooting and Diagnostics 3-1 Support Service Partners...3-2 Troubleshooting ...3-3 Diagnostic Tools ...3-18 Replaceable Parts...4-1 Reference Information 5-1 Password Removal Policy...5-2 Hewlett-Packard...
... 2-40 Removing the CPU Module ...2-44 Removing the RJ11/1394 Connector Module 2-48 Removing the Motherboard ...2-50 Replacing Components on a Bottom Case 2-59 Repairing the BIOS IC...2-61 Removing Other Components...2-63 Troubleshooting and Diagnostics 3-1 Support Service Partners...3-2 Troubleshooting ...3-3 Diagnostic Tools ...3-18 Replaceable Parts...4-1 Reference Information 5-1 Password Removal Policy...5-2 Hewlett-Packard...
Maintenance and Service Guide
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...Boot-Block Jumper...2-62 Figure 3-1. Product Comparisons...1-1 Table 1-2. Main Status Lights (front of Diagnostic Tools...3-7 Table 3-3. BIOS Setup Menus and Parameters 3-28 Table 4-1. Removing a PCMCIA Door 2-60 Figure 2-38. Basic Troubleshooting Steps ...3-3 ...Number Reference...4-12 Table 5-1. Exploded View ...4-3 Tables Table 1-1. Accessories ...1-22 Table 1-8. Recommended Screw Torque Values 2-2 Table 2-4. Scope of notebook 1-15 Table 1-4. POST Messages ...3-24 Table 3-6. Example of Serial Number Label 2-59 Figure 2-39. Removal Cross-Reference ...2-1 Table ...
...Boot-Block Jumper...2-62 Figure 3-1. Product Comparisons...1-1 Table 1-2. Main Status Lights (front of Diagnostic Tools...3-7 Table 3-3. BIOS Setup Menus and Parameters 3-28 Table 4-1. Removing a PCMCIA Door 2-60 Figure 2-38. Basic Troubleshooting Steps ...3-3 ...Number Reference...4-12 Table 5-1. Exploded View ...4-3 Tables Table 1-1. Accessories ...1-22 Table 1-8. Recommended Screw Torque Values 2-2 Table 2-4. Scope of notebook 1-15 Table 1-4. POST Messages ...3-24 Table 3-6. Example of Serial Number Label 2-59 Figure 2-39. Removal Cross-Reference ...2-1 Table ...
Maintenance and Service Guide
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...power converter for backlight Hard disk controller Hard disk mechanism I/O controller, floppy connector Floppy drive mechanism Keyboard BIOS, keyboard controller Power switch, one-touch buttons Key switches Keyboard circuitry, keyboard controller, keyboard BIOS Touch pad sensor, Select buttons, controller (PS/2 output) Audio controller, audio decoder, speaker amplifier, ... Motherboard PCMCIA socket Mini PCI Antenna PCAs IR PCA Motherboard Motherboard Main processor (MMO) Primary system circuitry, system BIOS First source of disk-based startup code Second source of disk-based startup cod.
...power converter for backlight Hard disk controller Hard disk mechanism I/O controller, floppy connector Floppy drive mechanism Keyboard BIOS, keyboard controller Power switch, one-touch buttons Key switches Keyboard circuitry, keyboard controller, keyboard BIOS Touch pad sensor, Select buttons, controller (PS/2 output) Audio controller, audio decoder, speaker amplifier, ... Motherboard PCMCIA socket Mini PCI Antenna PCAs IR PCA Motherboard Motherboard Main processor (MMO) Primary system circuitry, system BIOS First source of disk-based startup code Second source of disk-based startup cod.
Maintenance and Service Guide
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... automatic update. If you successfully stored system data on the new motherboard. After installing a new motherboard, you might have to contact an HP support center to update the display data stored on page 2-50. Turn on the new motherboard. Enter the serial number from the bottom of...display information in an AC adapter. 2. This restores the old system data on the notebook. 4. Afterwards, you hear 5 beeps, press F1 to do so: 1. If you must reprogram the BIOS IC, preferably with the latest BIOS-(see page 2-60.) 1. Select the Serial Number option from the old motherboard, ...
... automatic update. If you successfully stored system data on the new motherboard. After installing a new motherboard, you might have to contact an HP support center to update the display data stored on page 2-50. Turn on the new motherboard. Enter the serial number from the bottom of...display information in an AC adapter. 2. This restores the old system data on the notebook. 4. Afterwards, you hear 5 beeps, press F1 to do so: 1. If you must reprogram the BIOS IC, preferably with the latest BIOS-(see page 2-60.) 1. Select the Serial Number option from the old motherboard, ...
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... the Connect window to define your connection settings. 7. Connect the AC adapter to reset the notebook. Select Start > Programs (or All Programs) > Hewlett-Packard > Notebook > HP e-DiagTools > e-DiagTools for Windows or a BIOS floppy disk to reprogram the BIOS IC. Undock the notebook if it is defective, you make an Internet connection from this program on a particular...
... the Connect window to define your connection settings. 7. Connect the AC adapter to reset the notebook. Select Start > Programs (or All Programs) > Hewlett-Packard > Notebook > HP e-DiagTools > e-DiagTools for Windows or a BIOS floppy disk to reprogram the BIOS IC. Undock the notebook if it is defective, you make an Internet connection from this program on a particular...