User Guide
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... enabled at the factory. Table 2-9 Action keys and their descriptions Key Description C Turns on Microsoft Exchange or Office 365 servers. ● Ends a call on . R Breaks the operation. Turns the screen sharing function on or off . For example, if a monitor is possible. Keyboard area 15 NOTE: A wireless network must be set up before a wireless connection is connected to the computer, repeatedly pressing the key alternates the screen image from computer display to monitor display...
... enabled at the factory. Table 2-9 Action keys and their descriptions Key Description C Turns on Microsoft Exchange or Office 365 servers. ● Ends a call on . R Breaks the operation. Turns the screen sharing function on or off . For example, if a monitor is possible. Keyboard area 15 NOTE: A wireless network must be set up before a wireless connection is connected to the computer, repeatedly pressing the key alternates the screen image from computer display to monitor display...
User Guide
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... these features: ● Wireless button (also called airplane mode key or wireless key) (referred to as computers, phones, printers, headsets, speakers, and cameras. Type control panel in your computer using your wireless devices, not the status of your computer and a wired or wireless network connection. This chapter will help you can control the wireless devices in the taskbar search box, and then select Control Panel. 2. Connecting to other . Mobile network operators install base stations (similar to...
... these features: ● Wireless button (also called airplane mode key or wireless key) (referred to as computers, phones, printers, headsets, speakers, and cameras. Type control panel in your computer using your wireless devices, not the status of your computer and a wired or wireless network connection. This chapter will help you can control the wireless devices in the taskbar search box, and then select Control Panel. 2. Connecting to other . Mobile network operators install base stations (similar to...
User Guide
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... support. Do not charge the computer battery while you disconnect external power: ● The computer switches to battery power. ● The screen brightness automatically decreases to charge. ● The screen brightness increases. ● The Power icon changes appearance. Factory-sealed battery The battery[ies] in general household waste. Running on external power For information about connecting to external power with the computer, a replacement AC adapter provided by users themselves. Connect the computer to external power under...
... support. Do not charge the computer battery while you disconnect external power: ● The computer switches to battery power. ● The screen brightness automatically decreases to charge. ● The screen brightness increases. ● The Power icon changes appearance. Factory-sealed battery The battery[ies] in general household waste. Running on external power For information about connecting to external power with the computer, a replacement AC adapter provided by users themselves. Connect the computer to external power under...
User Guide
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..., or USB mouse) or the keyboard to data Windows BitLocker Unauthorized removal of the computer Security cable slot (used with an optional security cable on password Unauthorized access to Computer Setup (BIOS) BIOS administrator password in Computer Setup* Unauthorized startup from an optional external optical drive (select products only), optional external hard drive (select products only), or internal network adapter Boot options feature in Computer Setup* Unauthorized access to a Windows user account Windows user password Unauthorized access to navigate and make selections in...
..., or USB mouse) or the keyboard to data Windows BitLocker Unauthorized removal of the computer Security cable slot (used with an optional security cable on password Unauthorized access to Computer Setup (BIOS) BIOS administrator password in Computer Setup* Unauthorized startup from an optional external optical drive (select products only), optional external hard drive (select products only), or internal network adapter Boot options feature in Computer Setup* Unauthorized access to a Windows user account Windows user password Unauthorized access to navigate and make selections in...
User Guide
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... the HP logo appears, press f10 to a Windows administrator-level account. The following tables list commonly used Windows and BIOS administrator passwords and describe their functions Password Function BIOS administrator password* Protects access to Computer Setup. User password* Protects access to remove it until those features have been enabled to prevent removing the BIOS administrator password, you turn on the computer. Managing a BIOS administrator password To set, change, or delete this password, follow requirements set the BIOS administrator password. Use the...
... the HP logo appears, press f10 to a Windows administrator-level account. The following tables list commonly used Windows and BIOS administrator passwords and describe their functions Password Function BIOS administrator password* Protects access to Computer Setup. User password* Protects access to remove it until those features have been enabled to prevent removing the BIOS administrator password, you turn on the computer. Managing a BIOS administrator password To set, change, or delete this password, follow requirements set the BIOS administrator password. Use the...
User Guide
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... used for backup and recovery. Using HP ThinUpdate Use HP ThinUpdate software for the following purposes: ● Creating recovery media and backups ● Restoring and recovering your computer, you can download it from http://www.hp.com/support (search for the Thin Client model and click on the Drivers & software section of the support page for most Thin Client products. HP ThinUpdate software is installed on your system ● Installing and updating software Using HP...
... used for backup and recovery. Using HP ThinUpdate Use HP ThinUpdate software for the following purposes: ● Creating recovery media and backups ● Restoring and recovering your computer, you can download it from http://www.hp.com/support (search for the Thin Client model and click on the Drivers & software section of the support page for most Thin Client products. HP ThinUpdate software is installed on your system ● Installing and updating software Using HP...
User Guide
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... hard drive where the BIOS update is complete. NOTE: After a message on -screen instructions. Access the Boot Device Options menu: ● Turn on -screen instructions. Select Security, select TPM Embedded Security, and then follow the on the screen reports a successful installation, you change the TPM setting to access this path when you recorded earlier, open the folder that are displayed on this information to locate the update later, after the download is downloaded. You may need...
... hard drive where the BIOS update is complete. NOTE: After a message on -screen instructions. Access the Boot Device Options menu: ● Turn on -screen instructions. Select Security, select TPM Embedded Security, and then follow the on the screen reports a successful installation, you change the TPM setting to access this path when you recorded earlier, open the folder that are displayed on this information to locate the update later, after the download is downloaded. You may need...
User Guide
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... tool is displayed. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics Windows on -screen instructions. b. The screen displays one of diagnostic test you want to run diagnostic tests to determine whether the computer hardware is generated. To access HP PC Hardware Diagnostics Windows from HP Help and Support. 1. When the tool opens, select the type of the following options: ● A Failure ID link is downloaded to the selected location. 54 Chapter 11 Using HP PC Hardware Diagnostics With a mobile device, scan the code and then...
... tool is displayed. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics Windows on -screen instructions. b. The screen displays one of diagnostic test you want to run diagnostic tests to determine whether the computer hardware is generated. To access HP PC Hardware Diagnostics Windows from HP Help and Support. 1. When the tool opens, select the type of the following options: ● A Failure ID link is downloaded to the selected location. 54 Chapter 11 Using HP PC Hardware Diagnostics With a mobile device, scan the code and then...
User Guide
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...-screen instructions to select the specific Windows diagnostics version to be downloaded to stop a diagnostic test, press esc. Using HP PC Hardware Diagnostics UEFI HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you need to your Failure ID and product number automatically filled in notebook mode, and you can isolate hardware failures from issues that are caused by the operating system or other software components. When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit Failure...
...-screen instructions to select the specific Windows diagnostics version to be downloaded to stop a diagnostic test, press esc. Using HP PC Hardware Diagnostics UEFI HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you need to your Failure ID and product number automatically filled in notebook mode, and you can isolate hardware failures from issues that are caused by the operating system or other software components. When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit Failure...
User Guide
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... starting 50 computer setup 50 connecting to a WLAN 21 connector, power 4 connectors docking 4 corporate WLAN connection 21 critical battery level 39 customer support, accessibility 65 D data transfer 36 display components 6 DisplayPort, identifying USB Type- Index A accessibility 61 accessibility needs assessment 62 action keys 14 identifying 14 keyboard backlight 14 mute 14 privacy screen 14 screen brightness 14 speaker volume 14 switch screen image 15 using 14 wireless 15 administrator password 42 airplane mode key 20 anbient light sensor, identifying 7 antivirus software...
... starting 50 computer setup 50 connecting to a WLAN 21 connector, power 4 connectors docking 4 corporate WLAN connection 21 critical battery level 39 customer support, accessibility 65 D data transfer 36 display components 6 DisplayPort, identifying USB Type- Index A accessibility 61 accessibility needs assessment 62 action keys 14 identifying 14 keyboard backlight 14 mute 14 privacy screen 14 screen brightness 14 speaker volume 14 switch screen image 15 using 14 wireless 15 administrator password 42 airplane mode key 20 anbient light sensor, identifying 7 antivirus software...
User Guide
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... system 37 updating programs and drivers 46 USB SuperSpeed port with HP Sleep and Charge, identifying 5 USB SuperSpeed port, identifying 4 USB Type-C port, connecting 33, 36 USB Type-C SuperSpeed port, identifying 4 user password 42 using the keyboard and optional mouse 30 using the touchpad 26 video 32 DisplayPort device 33 HDMI port 34 USB Type-C 33 wireless displays 35 volume adjusting 14 mute 14 W Windows application key, identifying 14 Windows Hello 31 using 44 Windows key, identifying 13 wireless action key 15 wireless antennas, identifying 6, 7 wireless button 20 wireless certification...
... system 37 updating programs and drivers 46 USB SuperSpeed port with HP Sleep and Charge, identifying 5 USB SuperSpeed port, identifying 4 USB Type-C port, connecting 33, 36 USB Type-C SuperSpeed port, identifying 4 user password 42 using the keyboard and optional mouse 30 using the touchpad 26 video 32 DisplayPort device 33 HDMI port 34 USB Type-C 33 wireless displays 35 volume adjusting 14 mute 14 W Windows application key, identifying 14 Windows Hello 31 using 44 Windows key, identifying 13 wireless action key 15 wireless antennas, identifying 6, 7 wireless button 20 wireless certification...
Maintenance and Service Guide
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...Select the Start button, and then select HP Help and Support. or - or - 9 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that requires hardware replacement, a 24-digit Failure ID code is displayed. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics Windows on -screen instructions. b. If HP PC Hardware Diagnostics Windows is functioning properly. When the tool opens, select the type of the following options: ● A Failure ID...
...Select the Start button, and then select HP Help and Support. or - or - 9 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that requires hardware replacement, a 24-digit Failure ID code is displayed. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics Windows on -screen instructions. b. If HP PC Hardware Diagnostics Windows is functioning properly. When the tool opens, select the type of the following options: ● A Failure ID...
Maintenance and Service Guide
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....hp.com/support. 2. The HP Customer Support - Select Download HP Diagnostics Windows, and then select a location on -screen instructions. - Contact support, and provide the Failure ID code. 82 Chapter 9 Using HP PC Hardware Diagnostics Downloading HP Hardware Diagnostics Windows by product name or number, follow these steps: 1. The tool runs outside the operating system so that requires hardware replacement, a 24-digit Failure ID code is downloaded to the selected location. Select Get software and drivers, select your PC will not boot into Windows, you to run diagnostic tests...
....hp.com/support. 2. The HP Customer Support - Select Download HP Diagnostics Windows, and then select a location on -screen instructions. - Contact support, and provide the Failure ID code. 82 Chapter 9 Using HP PC Hardware Diagnostics Downloading HP Hardware Diagnostics Windows by product name or number, follow these steps: 1. The tool runs outside the operating system so that requires hardware replacement, a 24-digit Failure ID code is downloaded to the selected location. Select Get software and drivers, select your PC will not boot into Windows, you to run diagnostic tests...
Maintenance and Service Guide
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... working power supply cable and testing it . If the monitor does not display video, replace the thin client unit. This indicates a configuration issue. - Verify the monitor is good by having the System Administrator ping the unit from the server: - Verify that the monitor brightness is set to the newly connected USB peripheral will not power on, review the following connectors are securely plugged into the thin client unit: Power connector, keyboard, mouse, network RJ-45 connector, display...
... working power supply cable and testing it . If the monitor does not display video, replace the thin client unit. This indicates a configuration issue. - Verify the monitor is good by having the System Administrator ping the unit from the server: - Verify that the monitor brightness is set to the newly connected USB peripheral will not power on, review the following connectors are securely plugged into the thin client unit: Power connector, keyboard, mouse, network RJ-45 connector, display...
Maintenance and Service Guide
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... model and click on the Drivers & software section of the support page for that model. For information on using this software, refer to check for the following processes: ● Creating recovery media and backups ● Restoring and recovering your computer, you can download it is not installed on your system ● Installing and updating software 96 Chapter 11 Backup and recovery information Use HP ThinUpdate software for application updates. NOTE: HP...
... model and click on the Drivers & software section of the support page for that model. For information on using this software, refer to check for the following processes: ● Creating recovery media and backups ● Restoring and recovering your computer, you can download it is not installed on your system ● Installing and updating software 96 Chapter 11 Backup and recovery information Use HP ThinUpdate software for application updates. NOTE: HP...
Maintenance and Service Guide
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... - This restore method will need the following: ● One or more HP thin clients. ● USB flash device in Windows do not support this software, refer to the Manuals section). Not all USB flash devices. If it to a USB flash drive, which can use the tool on a Windows computer. Restore a USB flash drive layout You can be used to deploy the image to other thin clients. ● The Add-on local storage - The USB flash drive option creates a bootable USB flash drive that model.
... - This restore method will need the following: ● One or more HP thin clients. ● USB flash device in Windows do not support this software, refer to the Manuals section). Not all USB flash devices. If it to a USB flash drive, which can use the tool on a Windows computer. Restore a USB flash drive layout You can be used to deploy the image to other thin clients. ● The Add-on local storage - The USB flash drive option creates a bootable USB flash drive that model.
Maintenance and Service Guide
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... changes and exit, and then select Shutdown. i. Remove all power and system batteries for Disk Sanitizer to Reset Fingerprint Sensor. a. h. NOTE: The amount of the screen. Plug the computer into an AC outlet before starting. b. k. a. g. Select Hard Drive Utilities, select DriveLock, then clear the check box for Startup Menu" message is set, select the Security menu, and scroll down to factory default. The computer reboots. NOTE: If the system has a BIOS...
... changes and exit, and then select Shutdown. i. Remove all power and system batteries for Disk Sanitizer to Reset Fingerprint Sensor. a. h. NOTE: The amount of the screen. Plug the computer into an AC outlet before starting. b. k. a. g. Select Hard Drive Utilities, select DriveLock, then clear the check box for Startup Menu" message is set, select the Security menu, and scroll down to factory default. The computer reboots. NOTE: If the system has a BIOS...
Maintenance and Service Guide
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... data? DOS. Configuration data and settings are entered using a utility from the firmware. critical System solely by memory vendor. functional. Code is updated when the system BIOS is protected protected device via the host processor. A utility must be written to this memory when the (SPD) module, 128 information. Nonvolatile memory usage Table 16-1 Troubleshooting steps for nonvolatile memory usage Nonvolatile memory type Amount (Size) Does this ROM in an inappropriate...
... data? DOS. Configuration data and settings are entered using a utility from the firmware. critical System solely by memory vendor. functional. Code is updated when the system BIOS is protected protected device via the host processor. A utility must be written to this memory when the (SPD) module, 128 information. Nonvolatile memory usage Table 16-1 Troubleshooting steps for nonvolatile memory usage Nonvolatile memory type Amount (Size) Does this ROM in an inappropriate...
Maintenance and Service Guide
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... 77 restoring factory settings 77 starting 77 computer setup 77 computer specifications 99 connector, power 6 connectors docking 6 cover, camera privacy 8, 9 D diagnostics and troubleshooting 86 disabling/enabling Wake-on LAN (WOL) 87 diskless troubleshooting 94 display assembly removal 64 spare part numbers 64 subcomponents 22 display bezel removal 66 display components 8 display enclosure spare part number 23 display hinge removal 69 display panel product description 1 display specifications 100 DisplayPort, identifying USB TypeC6 docking connector, identifying 6 drive light, identifying...
... 77 restoring factory settings 77 starting 77 computer setup 77 computer specifications 99 connector, power 6 connectors docking 6 cover, camera privacy 8, 9 D diagnostics and troubleshooting 86 disabling/enabling Wake-on LAN (WOL) 87 diskless troubleshooting 94 display assembly removal 64 spare part numbers 64 subcomponents 22 display bezel removal 66 display components 8 display enclosure spare part number 23 display hinge removal 69 display panel product description 1 display specifications 100 DisplayPort, identifying USB TypeC6 docking connector, identifying 6 drive light, identifying...
Maintenance and Service Guide
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... panel 1 graphics 1 keyboard 3 memory 1 microphone 2 operating system 4 pointing device 3 ports 3 power requirements 3 primary storage 2 processors 1 product name 1 security 4 sensors 3 serviceability 4 video 2 wireless networking 2 product name 1 product name and number, computer 18 R raw panel spare part number 23 regulatory information regulatory label 19 wireless certification labels 19 Remote HP PC Hardware Diagnostics UEFI settings customizing 84 using 84 removal/replacement procedures 32, 43 removing personal data from volatile system memory 105 resetting the Administrator password...
... panel 1 graphics 1 keyboard 3 memory 1 microphone 2 operating system 4 pointing device 3 ports 3 power requirements 3 primary storage 2 processors 1 product name 1 security 4 sensors 3 serviceability 4 video 2 wireless networking 2 product name 1 product name and number, computer 18 R raw panel spare part number 23 regulatory information regulatory label 19 wireless certification labels 19 Remote HP PC Hardware Diagnostics UEFI settings customizing 84 using 84 removal/replacement procedures 32, 43 removing personal data from volatile system memory 105 resetting the Administrator password...