Hardware Reference Guide HP ap5000 All-In-One Point of Sale System
Page 5
Table of contents 1 Product Features ...1 Standard Features ...1 System Components ...2 Bottom I/O Panel Components ...3 Side Panel Components ...4 2 Hardware Upgrades ...5 ... Routing Cables ...9 Adjusting the Tilt ...10 Using the Print Advertising Panel ...11 Installing an HP/Kensington MicroSaver Security Cable Lock 12 Removing and Replacing the VFD Customer Display 13 Removing and Replacing... the Hard Drive 16 Removing and Replacing the Power Supply 19 Installing Additional Memory ...22 DIMMs ...22 DDR2-SDRAM DIMMs ...22 Installing DIMMs ...22 3 Configuring the ...
Table of contents 1 Product Features ...1 Standard Features ...1 System Components ...2 Bottom I/O Panel Components ...3 Side Panel Components ...4 2 Hardware Upgrades ...5 ... Routing Cables ...9 Adjusting the Tilt ...10 Using the Print Advertising Panel ...11 Installing an HP/Kensington MicroSaver Security Cable Lock 12 Removing and Replacing the VFD Customer Display 13 Removing and Replacing... the Hard Drive 16 Removing and Replacing the Power Supply 19 Installing Additional Memory ...22 DIMMs ...22 DDR2-SDRAM DIMMs ...22 Installing DIMMs ...22 3 Configuring the ...
Hardware Reference Guide HP ap5000 All-In-One Point of Sale System
Page 28
...30 seconds for the power to two industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM. Static electricity can populate the system board with up to drain before adding or removing memory modules. Before beginning these procedures, ensure that you are not ...supported NOTE: The system will not start if you can damage the ...
...30 seconds for the power to two industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM. Static electricity can populate the system board with up to drain before adding or removing memory modules. Before beginning these procedures, ensure that you are not ...supported NOTE: The system will not start if you can damage the ...
Hardware Reference Guide HP ap5000 All-In-One Point of Sale System
Page 29
... of the MSR (3). Unplug all peripherals from the power outlet. The memory modules are located on page 8). 5. Tilt the touch screen all peripherals from the bottom I /O cover (see Removing the Drive Cover on the system board behind the touch screen. To remove the MSR, remove the two... that must remove the drive cover, remove the MSR, and disassemble the touch screen display head to the memory modules or system board. 3. NOTE: The screws may cause irreparable damage to access the memory. 1. Disconnect the power cord from the side I /O Cover on a soft, clean, dry cloth to...
... of the MSR (3). Unplug all peripherals from the power outlet. The memory modules are located on page 8). 5. Tilt the touch screen all peripherals from the bottom I /O cover (see Removing the Drive Cover on the system board behind the touch screen. To remove the MSR, remove the two... that must remove the drive cover, remove the MSR, and disassemble the touch screen display head to the memory modules or system board. 3. NOTE: The screws may cause irreparable damage to access the memory. 1. Disconnect the power cord from the side I /O Cover on a soft, clean, dry cloth to...
Hardware Reference Guide HP ap5000 All-In-One Point of Sale System
Page 30
...The fourth screw is located below may have only four screws. WARNING! To reduce risk of personal injury from hot surfaces, allow the internal system components to the display head housing. 9. Remove the five screws that secure the display head to cool before touching. 24 Chapter 2 Hardware ... screws were removed) off the touch screen (1), then lift the top side off the housing off the touch screen (2). Locate the memory module sockets on the system board. Lift the bottom side of the screws are located under the bottom I/O cover. Figure 2-27 Removing the Display Head Screws 10...
...The fourth screw is located below may have only four screws. WARNING! To reduce risk of personal injury from hot surfaces, allow the internal system components to the display head housing. 9. Remove the five screws that secure the display head to cool before touching. 24 Chapter 2 Hardware ... screws were removed) off the touch screen (1), then lift the top side off the housing off the touch screen (2). Locate the memory module sockets on the system board. Lift the bottom side of the screws are located under the bottom I/O cover. Figure 2-27 Removing the Display Head Screws 10...
Hardware Reference Guide HP ap5000 All-In-One Point of Sale System
Page 31
...set the bottom of the memory module socket (1), and insert the memory module into the socket, ensuring that the module is fully inserted and properly seated. Match the notch on the module with the tab on the memory socket. 13. Make sure the latches are in only one way. Figure 2-29 ...Installing a DIMM 14. 12. NOTE: A memory module can be installed in the closed position (3). Open both latches of the display...
...set the bottom of the memory module socket (1), and insert the memory module into the socket, ensuring that the module is fully inserted and properly seated. Match the notch on the module with the tab on the memory socket. 13. Make sure the latches are in only one way. Figure 2-29 ...Installing a DIMM 14. 12. NOTE: A memory module can be installed in the closed position (3). Open both latches of the display...
Hardware Reference Guide HP ap5000 All-In-One Point of Sale System
Page 38
... cable routing 9 components bottom I/O panel 3 side panel 4 system 2 computer operating guidelines 30 configuring COM port 27 customer display 15 MSR 15 touch screen 27 customer display configuring 15 removing and replacing 13 D DIMMs. See memory drive panel components 4 removing cover 8 replacing cover 8 E ... 16 I installation guidelines 5 installing bottom I/O cover 6 cable lock 12 drive cover 8 hard drive 16 memory 22 MSR 26 power supply 19 side I/O cover 7 M memory installing 22 specifications 22 MSR configuring 15 installing 26 removing 23 P power supply removing and replacing 19 print ...
... cable routing 9 components bottom I/O panel 3 side panel 4 system 2 computer operating guidelines 30 configuring COM port 27 customer display 15 MSR 15 touch screen 27 customer display configuring 15 removing and replacing 13 D DIMMs. See memory drive panel components 4 removing cover 8 replacing cover 8 E ... 16 I installation guidelines 5 installing bottom I/O cover 6 cable lock 12 drive cover 8 hard drive 16 memory 22 MSR 26 power supply 19 side I/O cover 7 M memory installing 22 specifications 22 MSR configuring 15 installing 26 removing 23 P power supply removing and replacing 19 print ...
Illustrated Parts & Service Map: HP ap5000 All-In-One Point of Sale System
Page 1
..., Pentium, Intel Inside, and the Intel logo are the same. HP ap5000 All-In-One Point of Sale System © 2010 Hewlett-Packard Development Company, L.P. The information con- Note that there is one flat head screw that can be black. 591697-001 Misc parts* ...Memory and hard drives 2 GB DIMM, PC2-6400 1 GB DIMM, PC2-6400 160 GB hard drive, 2.5-inch 64 GB solid state drive, 2.5-inch 457624-001 418951-001 608745-001 581057-001 VFD, 2-line* Entire assembly, including screws. *Cable color may be removed. Illustrated Parts & Service Map HP ap5000 All-In-One Point of Sale System...
..., Pentium, Intel Inside, and the Intel logo are the same. HP ap5000 All-In-One Point of Sale System © 2010 Hewlett-Packard Development Company, L.P. The information con- Note that there is one flat head screw that can be black. 591697-001 Misc parts* ...Memory and hard drives 2 GB DIMM, PC2-6400 1 GB DIMM, PC2-6400 160 GB hard drive, 2.5-inch 64 GB solid state drive, 2.5-inch 457624-001 418951-001 608745-001 581057-001 VFD, 2-line* Entire assembly, including screws. *Cable color may be removed. Illustrated Parts & Service Map HP ap5000 All-In-One Point of Sale System...
Illustrated Parts & Service Map: HP ap5000 All-In-One Point of Sale System
Page 2
..., including screws and screw covers HP ap5000 All-In-One Point of the computer. NOTE: The HP Memory Test is a comprehensive memory diagnostic utility that is installed, you set the Serial Port2 Standard Mode/5V to the HP Point of Sale Configuration Guide (available in the system tray and selecting 4 points calibration or selecting Start > All Programs > HP Touch > HP TouchMon Calibration. 2. After the...
..., including screws and screw covers HP ap5000 All-In-One Point of the computer. NOTE: The HP Memory Test is a comprehensive memory diagnostic utility that is installed, you set the Serial Port2 Standard Mode/5V to the HP Point of Sale Configuration Guide (available in the system tray and selecting 4 points calibration or selecting Start > All Programs > HP Touch > HP TouchMon Calibration. 2. After the...
Quick Setup & Getting Started HP ap5000 All-In-One Point of Sale System
Page 21
...either a CD or USB Flash drive, then begin the following procedure at step 4. 1. NOTE: The HP Memory Test is a comprehensive memory diagnostic utility that you may not be detected by the system and functioning properly. Running tests is run tests, save the test results, and print them so that...USB flash drive (not included) to the system. 2. NOTE: If the system does not boot to the CD in the computer or the HP Memory Test utility to test memory only. See Downloading the Latest Version of HP Vision Diagnostics on the computer. 5. NOTE: HP Vision Diagnostics is on, insert the CD in...
...either a CD or USB Flash drive, then begin the following procedure at step 4. 1. NOTE: The HP Memory Test is a comprehensive memory diagnostic utility that you may not be detected by the system and functioning properly. Running tests is run tests, save the test results, and print them so that...USB flash drive (not included) to the system. 2. NOTE: If the system does not boot to the CD in the computer or the HP Memory Test utility to test memory only. See Downloading the Latest Version of HP Vision Diagnostics on the computer. 5. NOTE: HP Vision Diagnostics is on, insert the CD in...
Safety and Regulatory Information HP ap5000 All-In-One Point of Sale System
Page 28
...this part is above the limit requirement in SJ/T11363-2006. Part Name Memory I/O PCAs Power supply Keyboard Mouse Chassis/Other Fans Internal/External Media Reading Devices... (PBB) Polybrominated diphenyl ethers (PBDE) O O O O O O O O O O O O O O O O X O O O X O O O X O O O X X O O O O O O O O O O O: Indicates that this toxic or hazardous substance contained in at least one of the homogeneous materials used for this table with an "X" are in compliance with the European Union's RoHS Legislation - X: Indicates that this toxic or hazardous...
...this part is above the limit requirement in SJ/T11363-2006. Part Name Memory I/O PCAs Power supply Keyboard Mouse Chassis/Other Fans Internal/External Media Reading Devices... (PBB) Polybrominated diphenyl ethers (PBDE) O O O O O O O O O O O O O O O O X O O O X O O O X O O O X X O O O O O O O O O O O: Indicates that this toxic or hazardous substance contained in at least one of the homogeneous materials used for this table with an "X" are in compliance with the European Union's RoHS Legislation - X: Indicates that this toxic or hazardous...
Maintenance and Service Guide: HP ap5000 All-In-One Point of Sale System
Page 5
... ...2 Bottom I/O Panel Components ...3 Side Panel Components ...4 2 Installing and Customizing the Software ...5 Installing the Operating System ...5 Installing or Upgrading Device Drivers 6 Downloading Microsoft Windows Updates 6 3 Computer Setup (F10) Utility ...7 Computer Setup (F10) Utilities ...7 Using Computer Setup (... Installation 16 General Troubleshooting Steps for an Existing Installation 16 Solving General Problems ...17 Solving Power Problems ...19 Solving Memory Problems ...21 Solving Processor Problems ...21 Solving Display Problems ...21 Solving Touch Screen Problems ...25 v
... ...2 Bottom I/O Panel Components ...3 Side Panel Components ...4 2 Installing and Customizing the Software ...5 Installing the Operating System ...5 Installing or Upgrading Device Drivers 6 Downloading Microsoft Windows Updates 6 3 Computer Setup (F10) Utility ...7 Computer Setup (F10) Utilities ...7 Using Computer Setup (... Installation 16 General Troubleshooting Steps for an Existing Installation 16 Solving General Problems ...17 Solving Power Problems ...19 Solving Memory Problems ...21 Solving Processor Problems ...21 Solving Display Problems ...21 Solving Touch Screen Problems ...25 v
Maintenance and Service Guide: HP ap5000 All-In-One Point of Sale System
Page 7
Installing Additional Memory ...57 DIMMs ...57 DDR2-SDRAM DIMMs ...57 Installing DIMMs ...58 8 Configuring the Software ...61 Calibrating the Touch Screen ...61 Configuring the COM Port for the ... 73 Microsoft Windows Vista Backup and Recovery 73 Microsoft Windows XP Backup and Recovery 74 Using F11 Recovery ...74 Appendix F Hewlett-Packard Vision Diagnostics (Windows systems 75 Accessing HP Vision Diagnostics (Windows systems 76 Downloading the Latest Version of HP Vision Diagnostics 77 Appendix G Specifications ...78 vii
Installing Additional Memory ...57 DIMMs ...57 DDR2-SDRAM DIMMs ...57 Installing DIMMs ...58 8 Configuring the Software ...61 Calibrating the Touch Screen ...61 Configuring the COM Port for the ... 73 Microsoft Windows Vista Backup and Recovery 73 Microsoft Windows XP Backup and Recovery 74 Using F11 Recovery ...74 Appendix F Hewlett-Packard Vision Diagnostics (Windows systems 75 Accessing HP Vision Diagnostics (Windows systems 76 Downloading the Latest Version of HP Vision Diagnostics 77 Appendix G Specifications ...78 vii
Maintenance and Service Guide: HP ap5000 All-In-One Point of Sale System
Page 15
... following : ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for serial and parallel ports. ● View settings for processor and memory. ● Modify the boot order of bootable devices. ● Adjust... (F10) Utilities Computer Setup can be accessed only by turning the computer on the ap5000 is divided into menu headings and actions. CAUTION: The VGA port on or restarting the system. NOTE: If you must restart the computer and again press F10 before the computer boots...
... following : ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for serial and parallel ports. ● View settings for processor and memory. ● Modify the boot order of bootable devices. ● Adjust... (F10) Utilities Computer Setup can be accessed only by turning the computer on the ap5000 is divided into menu headings and actions. CAUTION: The VGA port on or restarting the system. NOTE: If you must restart the computer and again press F10 before the computer boots...
Maintenance and Service Guide: HP ap5000 All-In-One Point of Sale System
Page 16
... Enter. Use the arrow (up and down) keys to select the option you to set system time. To return to select the appropriate heading, then press Enter. Table 3-1 Computer Setup-Main Option Description System Overview Allows you to view: ● BIOS Version ● BIOS Build Date ●... EC Version ● Product Name ● Serial Number ● Asset Tag ● MAC Address ● CPU Speed ● Memory Size System Time System Date Allows you to turn off the computer only after exiting the F10 Setup screen. It is saving the Computer Setup (F10) changes because...
... Enter. Use the arrow (up and down) keys to select the option you to set system time. To return to select the appropriate heading, then press Enter. Table 3-1 Computer Setup-Main Option Description System Overview Allows you to view: ● BIOS Version ● BIOS Build Date ●... EC Version ● Product Name ● Serial Number ● Asset Tag ● MAC Address ● CPU Speed ● Memory Size System Time System Date Allows you to turn off the computer only after exiting the F10 Setup screen. It is saving the Computer Setup (F10) changes because...
Maintenance and Service Guide: HP ap5000 All-In-One Point of Sale System
Page 26
... on the side of the base and above the monitor to create more memory. Verify that the airflow for the computer is too low. Add more space on the hard drive. Verify that the internal system audio is green. Ensure that any external speakers are not muted in place...control is set low or muted. 1. Transfer data from the hard drive to permit the required airflow. 3. Poor performance is properly in the operating system. 4. Hard drive fragmented. Verify that the fans are located on the hard drive. Restart the computer. Run virus protection program. 18 Chapter 4 ...
... on the side of the base and above the monitor to create more memory. Verify that the airflow for the computer is too low. Add more space on the hard drive. Verify that the internal system audio is green. Ensure that any external speakers are not muted in place...control is set low or muted. 1. Transfer data from the hard drive to permit the required airflow. 3. Poor performance is properly in the operating system. 4. Hard drive fragmented. Verify that the fans are located on the hard drive. Restart the computer. Run virus protection program. 18 Chapter 4 ...
Maintenance and Service Guide: HP ap5000 All-In-One Point of Sale System
Page 27
...continue flashing. Solving Power Problems Common causes and solutions for less than 4 seconds; If fan is not properly attached to free up memory. System does not power on and the LEDs on how to power on green: 1. Press and hold the power button for power problems ... activated: A fan may be closed by a 2 second pause, and the computer beeps 2 times; Verify that the unit is experienced. Add more memory. 1. Check that the fans are not flashing. To prevent these applications from launching at startup, go to launch automatically. Table 4-1 Solving General Problems ...
...continue flashing. Solving Power Problems Common causes and solutions for less than 4 seconds; If fan is not properly attached to free up memory. System does not power on and the LEDs on how to power on green: 1. Press and hold the power button for power problems ... activated: A fan may be closed by a 2 second pause, and the computer beeps 2 times; Verify that the unit is experienced. Add more memory. 1. Check that the fans are not flashing. To prevent these applications from launching at startup, go to launch automatically. Table 4-1 Solving General Problems ...
Maintenance and Service Guide: HP ap5000 All-In-One Point of Sale System
Page 29
... The primary monitor for the ap5000 is bad. 1. Even the lowest brightness setting in the following table. CAUTION: Power may still be installed correctly. Cause Solution Memory is installed incorrectly or is a part of the Head Unit. Replace DIMMs one at a time to the DIMMs..., common causes and solutions are used. Solving Memory Problems 21 Cause Solution The memory modules may use system memory. Replace third-party memory with HP memory. 4. To avoid damage to the DIMMs or the system board, you turn the Head Unit on the system. 2. No action required. Replace the Head ...
... The primary monitor for the ap5000 is bad. 1. Even the lowest brightness setting in the following table. CAUTION: Power may still be installed correctly. Cause Solution Memory is installed incorrectly or is a part of the Head Unit. Replace DIMMs one at a time to the DIMMs..., common causes and solutions are used. Solving Memory Problems 21 Cause Solution The memory modules may use system memory. Replace third-party memory with HP memory. 4. To avoid damage to the DIMMs or the system board, you turn the Head Unit on the system. 2. No action required. Replace the Head ...
Maintenance and Service Guide: HP ap5000 All-In-One Point of Sale System
Page 31
...times, once every second, followed by a two-second pause, and the computer beeps 5 times; CAUTION: The VGA port on the HP ap5000 All-In-One Point of Sale System is blank (no video). Blank screen and the power LED flashes red 5 times, once every second, followed by a 2 second ... press Enter. 3. CAUTION: The VGA port on the HP ap5000 All-In-One Point of the screen. 2. Monitor settings in the monitor. Power off the system then plug in the computer are not compatible with HP memory. 4. Cause Solution System board failure (ROM detected failure prior to monitor. Replace...
...times, once every second, followed by a two-second pause, and the computer beeps 5 times; CAUTION: The VGA port on the HP ap5000 All-In-One Point of Sale System is blank (no video). Blank screen and the power LED flashes red 5 times, once every second, followed by a 2 second ... press Enter. 3. CAUTION: The VGA port on the HP ap5000 All-In-One Point of the screen. 2. Monitor settings in the monitor. Power off the system then plug in the computer are not compatible with HP memory. 4. Cause Solution System board failure (ROM detected failure prior to monitor. Replace...
Maintenance and Service Guide: HP ap5000 All-In-One Point of Sale System
Page 37
... driver. Solution Reconnect all cables. Solution Install the correct printer driver for the application are on a known good system. Printer memory may be connected properly. Printer prints garbled information. Solving Printer Problems If you may not have failed. The correct... printer drivers for the application. Install the correct printer driver for one minute, then turn on . Configure/enable the parallel port. ...
... driver. Solution Reconnect all cables. Solution Install the correct printer driver for the application are on a known good system. Printer memory may be connected properly. Printer prints garbled information. Solving Printer Problems If you may not have failed. The correct... printer drivers for the application. Install the correct printer driver for one minute, then turn on . Configure/enable the parallel port. ...
Maintenance and Service Guide: HP ap5000 All-In-One Point of Sale System
Page 39
... flashes eight 8 times, once every second, followed by a two second pause. Reflash the system ROM with HP memory. 4. System powers on but LEDs continue until problem is causing the problem: a. Power on bad checksum. 1. If system enters POST, power off and replace one at a time to isolate the faulty module. 3. To locate a reseller or dealer near...
... flashes eight 8 times, once every second, followed by a two second pause. Reflash the system ROM with HP memory. 4. System powers on but LEDs continue until problem is causing the problem: a. Power on bad checksum. 1. If system enters POST, power off and replace one at a time to isolate the faulty module. 3. To locate a reseller or dealer near...