Maintenance and Service Guide
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HP EliteBook 840 G2 Notebook PC HP EliteBook 740 G2 Notebook PC HP ZBook 14 G2 Mobile Workstation Maintenance and Service Guide
HP EliteBook 840 G2 Notebook PC HP EliteBook 740 G2 Notebook PC HP ZBook 14 G2 Mobile Workstation Maintenance and Service Guide
Maintenance and Service Guide
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HP ZBook 14 G2 Mobile Workstation 5 Solid-state drive - HP EliteBook 840 G2 and HP EliteBook 740 G2 Notebook PC 6 Solid-state drive - HP ZBook 14 G2 Mobile Workstation 6 Audio and video ...7 Ethernet ...7 Wireless ...8 External media cards ...9 Ports ...10 Keyboard/pointing devices ...10 Power requirements ...11 Security ...11 ... ...26 Left ...27 Right ...28 ENWW vii Table of contents 1 Product description ...1 Processor ...1 Chipset ...1 Graphics ...2 Display panel ...2 Memory ...3 Memory ...4 Hard drive - HP EliteBook 840 G2 and HP EliteBook 740 G2 Notebook PC 5 Hard drive -
HP ZBook 14 G2 Mobile Workstation 5 Solid-state drive - HP EliteBook 840 G2 and HP EliteBook 740 G2 Notebook PC 6 Solid-state drive - HP ZBook 14 G2 Mobile Workstation 6 Audio and video ...7 Ethernet ...7 Wireless ...8 External media cards ...9 Ports ...10 Keyboard/pointing devices ...10 Power requirements ...11 Security ...11 ... ...26 Left ...27 Right ...28 ENWW vii Table of contents 1 Product description ...1 Processor ...1 Chipset ...1 Graphics ...2 Display panel ...2 Memory ...3 Memory ...4 Hard drive - HP EliteBook 840 G2 and HP EliteBook 740 G2 Notebook PC 5 Hard drive -
Maintenance and Service Guide
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...-5010U 2.10-GHz processor (3.0-MB L3 cache, dual core, 15-W) Chipset Description Intel soldered on circuit (SoC) HP EliteBook 840 G2 Notebook PC √ √ √ √ √ HP EliteBook 840 G2 Notebook PC √ HP EliteBook 740 G2 Notebook PC √ √ √ HP EliteBook 740 G2 Notebook PC √ HP ZBook 14 G2 Mobile Workstation HP ZBook 14 G2 Mobile Workstation √ ENWW Processor 1
...-5010U 2.10-GHz processor (3.0-MB L3 cache, dual core, 15-W) Chipset Description Intel soldered on circuit (SoC) HP EliteBook 840 G2 Notebook PC √ √ √ √ √ HP EliteBook 840 G2 Notebook PC √ HP EliteBook 740 G2 Notebook PC √ √ √ HP EliteBook 740 G2 Notebook PC √ HP ZBook 14 G2 Mobile Workstation HP ZBook 14 G2 Mobile Workstation √ ENWW Processor 1
Maintenance and Service Guide
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... graphics subsystem Internal graphics: Integrated Intel HD Graphics 5500 universal memory architecture (UMA) graphics HP EliteBook 840 G2 Notebook PC √ √ Display panel Description 14.0-in, light-emitting diode (LED) backlit, full highdefinition (FHD), AntiGlare (AG), SVA... area network (WWAN) antenna cables HP EliteBook 840 G2 Notebook PC √ √ √ √ HP EliteBook 740 G2 Notebook PC √ √ HP EliteBook 740 G2 Notebook PC √ √ √ √ HP ZBook 14 G2 Mobile Workstation √ √ HP ZBook 14 G2 Mobile Workstation √ √ ...
... graphics subsystem Internal graphics: Integrated Intel HD Graphics 5500 universal memory architecture (UMA) graphics HP EliteBook 840 G2 Notebook PC √ √ Display panel Description 14.0-in, light-emitting diode (LED) backlit, full highdefinition (FHD), AntiGlare (AG), SVA... area network (WWAN) antenna cables HP EliteBook 840 G2 Notebook PC √ √ √ √ HP EliteBook 740 G2 Notebook PC √ √ HP EliteBook 740 G2 Notebook PC √ √ √ √ HP ZBook 14 G2 Mobile Workstation √ √ HP ZBook 14 G2 Mobile Workstation √ √ ...
Maintenance and Service Guide
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...; 6144 MB (4096 MB + 2048 MB) ● 4096 MB (4096 MB×1) ● 2048 MB (2048×1) HP EliteBook 840 G2 Notebook PC √ √ √ √ HP EliteBook 740 G2 Notebook PC √ √ √ √ HP ZBook 14 G2 Mobile Workstation √ √ √ ENWW Memory 3 not available on computer models equipped with Windows 7 32-bit...
...; 6144 MB (4096 MB + 2048 MB) ● 4096 MB (4096 MB×1) ● 2048 MB (2048×1) HP EliteBook 840 G2 Notebook PC √ √ √ √ HP EliteBook 740 G2 Notebook PC √ √ √ √ HP ZBook 14 G2 Mobile Workstation √ √ √ ENWW Memory 3 not available on computer models equipped with Windows 7 32-bit...
Maintenance and Service Guide
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Memory Description Supports 16384 MB of system RAM in the following configurations: ● 16384 MB (8192 MB×2) ● 12288 MB (8192 MB + 4096 MB) ● 8192 MB (8192 MB×1) ● 8192 MB (4096 MB×2) ● 6144 MB (4096 MB + 2048 MB) ● 4096 MB (4096 MB×1) ● 2048 MB (2048×1) HP EliteBook 840 G2 Notebook PC HP EliteBook 740 G2 Notebook PC HP ZBook 14 G2 Mobile Workstation √ 4 Chapter 1 Product description ENWW
Memory Description Supports 16384 MB of system RAM in the following configurations: ● 16384 MB (8192 MB×2) ● 12288 MB (8192 MB + 4096 MB) ● 8192 MB (8192 MB×1) ● 8192 MB (4096 MB×2) ● 6144 MB (4096 MB + 2048 MB) ● 4096 MB (4096 MB×1) ● 2048 MB (2048×1) HP EliteBook 840 G2 Notebook PC HP EliteBook 740 G2 Notebook PC HP ZBook 14 G2 Mobile Workstation √ 4 Chapter 1 Product description ENWW
Maintenance and Service Guide
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HP ZBook 14 G2 Mobile Workstation Description Supports 2.5 in (6.35 cm) hard drives in 9.5 mm (.37 in) and 7.0 mm (.28 in ) thicknesses (all hard drives use the same bracket) ...-encrypting drive (SED), supporting Opal 1.0 storage specification ● 500-GB, 5400-rpm, SED, FIPS-140-2, supporting Opal 2.0 storage specification ENWW Hard drive - HP EliteBook 840 G2 and HP EliteBook 740 G2 Notebook PC Description Supports 2.5 in (6.35 cm) hard drives in 9.5 mm (.37 in) and 7.0 mm (.28 in ) thicknesses (all hard drives use the...
HP ZBook 14 G2 Mobile Workstation Description Supports 2.5 in (6.35 cm) hard drives in 9.5 mm (.37 in) and 7.0 mm (.28 in ) thicknesses (all hard drives use the same bracket) ...-encrypting drive (SED), supporting Opal 1.0 storage specification ● 500-GB, 5400-rpm, SED, FIPS-140-2, supporting Opal 2.0 storage specification ENWW Hard drive - HP EliteBook 840 G2 and HP EliteBook 740 G2 Notebook PC Description Supports 2.5 in (6.35 cm) hard drives in 9.5 mm (.37 in) and 7.0 mm (.28 in ) thicknesses (all hard drives use the...
Maintenance and Service Guide
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HP EliteBook 840 G2 and HP EliteBook 740 G2 Notebook PC Description Supports the following solid-state drives: ● 512-GB, SATA-3 solid-state drive ● 256-GB, SATA-3 solid-state drive ● 256-...-state drive supporting TLC ● 180-GB, SATA-3, SED solid-state drive supporting Opal 2.0 ● 128-GB, SATA-3 solid-state drive 6 Chapter 1 Product description ENWW HP ZBook 14 G2 Mobile Workstation Description Supports the following solid-state drives: ● 512-GB, SATA-3 solid-state drive ● 256-GB, SATA-3 solid-state drive supporting TLC...
HP EliteBook 840 G2 and HP EliteBook 740 G2 Notebook PC Description Supports the following solid-state drives: ● 512-GB, SATA-3 solid-state drive ● 256-GB, SATA-3 solid-state drive ● 256-...-state drive supporting TLC ● 180-GB, SATA-3, SED solid-state drive supporting Opal 2.0 ● 128-GB, SATA-3 solid-state drive 6 Chapter 1 Product description ENWW HP ZBook 14 G2 Mobile Workstation Description Supports the following solid-state drives: ● 512-GB, SATA-3 solid-state drive ● 256-GB, SATA-3 solid-state drive supporting TLC...
Maintenance and Service Guide
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Audio and video Description Two stereo speakers (2) Dual array microphones Realtek ALC3228 HD Audio with DTS Studio Sound 720p webcam (support for no webcam option) HP EliteBook 840 G2 Notebook PC √ √ √ √ Ethernet Description Intel I218LM 10/100/1000 Ethernet, with iAMT S3/S4/S5 wake on LAN HP EliteBook 840 G2 Notebook PC √ √ HP EliteBook 740 G2 Notebook PC HP EliteBook 740 G2 Notebook PC √ √ HP ZBook 14 G2 Mobile Workstation HP ZBook 14 G2 Mobile Workstation √ √ ENWW Audio and video 7
Audio and video Description Two stereo speakers (2) Dual array microphones Realtek ALC3228 HD Audio with DTS Studio Sound 720p webcam (support for no webcam option) HP EliteBook 840 G2 Notebook PC √ √ √ √ Ethernet Description Intel I218LM 10/100/1000 Ethernet, with iAMT S3/S4/S5 wake on LAN HP EliteBook 840 G2 Notebook PC √ √ HP EliteBook 740 G2 Notebook PC HP EliteBook 740 G2 Notebook PC √ √ HP ZBook 14 G2 Mobile Workstation HP ZBook 14 G2 Mobile Workstation √ √ ENWW Audio and video 7
Maintenance and Service Guide
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...-wide/5-band WWAN antennas built into display assembly (separate antennas required for TouchScreen display assembly) Secured by subscriber identity module (SIM, user-accessible behind battery) HP EliteBook 840 G2 Notebook PC √ √ √ √ 8 Chapter 1 Product description HP EliteBook 740 G2 Notebook PC √ √ √ √ HP ZBook 14 G2 Mobile Workstation ENWW
...-wide/5-band WWAN antennas built into display assembly (separate antennas required for TouchScreen display assembly) Secured by subscriber identity module (SIM, user-accessible behind battery) HP EliteBook 840 G2 Notebook PC √ √ √ √ 8 Chapter 1 Product description HP EliteBook 740 G2 Notebook PC √ √ √ √ HP ZBook 14 G2 Mobile Workstation ENWW
Maintenance and Service Guide
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...+ 4G Module HP EliteBook 840 G2 Notebook PC √ √ √ √ External media cards Description HP 2-in-1 multiformat Digital Media Reader Slot with pushpush technology. HP EliteBook 840 G2 Notebook PC √ HP EliteBook 740 G2 Notebook PC √ √ √ √ HP EliteBook 740 G2 Notebook PC √ HP ZBook 14 G2 Mobile Workstation √ √ √ √ HP ZBook 14 G2 Mobile Workstation √...
...+ 4G Module HP EliteBook 840 G2 Notebook PC √ √ √ √ External media cards Description HP 2-in-1 multiformat Digital Media Reader Slot with pushpush technology. HP EliteBook 840 G2 Notebook PC √ HP EliteBook 740 G2 Notebook PC √ √ √ √ HP EliteBook 740 G2 Notebook PC √ HP ZBook 14 G2 Mobile Workstation √ √ √ √ HP ZBook 14 G2 Mobile Workstation √...
Maintenance and Service Guide
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...@ 75 Hz, hot plug and unplug and auto detection for correct output to wide-aspect versus standard aspect video HP EliteBook 840 G2 Notebook PC √ Keyboard/pointing devices Description Glass with chemical etched surface, dual-point, spillresistant with drain, DuraKeys... by default Supports two-way scroll On/off button HP EliteBook 840 G2 Notebook PC √ √ √ √ √ √ HP EliteBook 740 G2 Notebook PC √ HP EliteBook 740 G2 Notebook PC HP ZBook 14 G2 Mobile Workstation √ HP ZBook 14 G2 Mobile Workstation 10 Chapter 1 Product description ENWW
...@ 75 Hz, hot plug and unplug and auto detection for correct output to wide-aspect versus standard aspect video HP EliteBook 840 G2 Notebook PC √ Keyboard/pointing devices Description Glass with chemical etched surface, dual-point, spillresistant with drain, DuraKeys... by default Supports two-way scroll On/off button HP EliteBook 840 G2 Notebook PC √ √ √ √ √ √ HP EliteBook 740 G2 Notebook PC √ HP EliteBook 740 G2 Notebook PC HP ZBook 14 G2 Mobile Workstation √ HP ZBook 14 G2 Mobile Workstation 10 Chapter 1 Product description ENWW
Maintenance and Service Guide
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...; 3 cell, 50 Wh, 4.45 Ah long-life battery ● 3 cell, 24 Wh, 2.2 Ah longlife battery HP EliteBook 840 G2 Notebook PC √ √ Security Description Supports security cable lock Supports fingerprint reader and no fingerprint reader option Supports Trusted ... Preboot authentication (password, Smart Card) HP EliteBook 840 G2 Notebook PC √ √ √ √ √ √ HP EliteBook 740 G2 Notebook PC √ √ HP EliteBook 740 G2 Notebook PC HP ZBook 14 G2 Mobile Workstation √ √ HP ZBook 14 G2 Mobile Workstation ENWW Power requirements 11
...; 3 cell, 50 Wh, 4.45 Ah long-life battery ● 3 cell, 24 Wh, 2.2 Ah longlife battery HP EliteBook 840 G2 Notebook PC √ √ Security Description Supports security cable lock Supports fingerprint reader and no fingerprint reader option Supports Trusted ... Preboot authentication (password, Smart Card) HP EliteBook 840 G2 Notebook PC √ √ √ √ √ √ HP EliteBook 740 G2 Notebook PC √ √ HP EliteBook 740 G2 Notebook PC HP ZBook 14 G2 Mobile Workstation √ √ HP ZBook 14 G2 Mobile Workstation ENWW Power requirements 11
Maintenance and Service Guide
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Operating system Description Preinstalled: Windows 10: ● Windows 10 Home 64-bit (only available on computer models equipped with an FHD display assembly and 8- HP EliteBook 840 G2 Notebook PC √ HP EliteBook 740 G2 Notebook PC √ HP ZBook 14 G2 Mobile Workstation √ 12 Chapter 1 Product description ENWW
Operating system Description Preinstalled: Windows 10: ● Windows 10 Home 64-bit (only available on computer models equipped with an FHD display assembly and 8- HP EliteBook 840 G2 Notebook PC √ HP EliteBook 740 G2 Notebook PC √ HP ZBook 14 G2 Mobile Workstation √ 12 Chapter 1 Product description ENWW
Maintenance and Service Guide
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...; Windows 10 Single Language High End 64-bit (only available on computer models equipped with a People's Republic of China Country Loc; HP EliteBook 840 G2 Notebook PC HP EliteBook 740 G2 Notebook PC HP ZBook 14 G2 Mobile Workstation Operating system 13 only available on computer models equipped with an FHD display assembly and 8GB or more of...
...; Windows 10 Single Language High End 64-bit (only available on computer models equipped with a People's Republic of China Country Loc; HP EliteBook 840 G2 Notebook PC HP EliteBook 740 G2 Notebook PC HP ZBook 14 G2 Mobile Workstation Operating system 13 only available on computer models equipped with an FHD display assembly and 8GB or more of...
Maintenance and Service Guide
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... (only available on computer models equipped with an FHD display assembly and 8GB or more of China) 14 Chapter 1 Product description Windows 7: ● Windows 7 Home Basic HP EliteBook 840 G2 Notebook PC HP EliteBook 740 G2 Notebook PC HP ZBook 14 G2 Mobile Workstation ENWW Description bit CPPP (only available in the People's Republic of system memory) ● Windows...
... (only available on computer models equipped with an FHD display assembly and 8GB or more of China) 14 Chapter 1 Product description Windows 7: ● Windows 7 Home Basic HP EliteBook 840 G2 Notebook PC HP EliteBook 740 G2 Notebook PC HP ZBook 14 G2 Mobile Workstation ENWW Description bit CPPP (only available in the People's Republic of system memory) ● Windows...
Maintenance and Service Guide
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MSNA FreeDOS 2.0 Ubuntu 14.04 (not available on computer models equipped with any Windows 10 Downgrade operating system) ● Windows 8.1 (required with Windows 8.1 Professional Downgrade operating system) ● Windows 7 (...-DVD: ● Windows 10 (available with any Windows 10 operating system and required with any Windows 10 Professional, Windows 8.1 Professional, or Windows 7 Downgrade operating system) HP EliteBook 840 G2 Notebook PC √ HP EliteBook 740 G2 Notebook PC √ HP ZBook 14 G2 Mobile Workstation √ ENWW Operating system 15
MSNA FreeDOS 2.0 Ubuntu 14.04 (not available on computer models equipped with any Windows 10 Downgrade operating system) ● Windows 8.1 (required with Windows 8.1 Professional Downgrade operating system) ● Windows 7 (...-DVD: ● Windows 10 (available with any Windows 10 operating system and required with any Windows 10 Professional, Windows 8.1 Professional, or Windows 7 Downgrade operating system) HP EliteBook 840 G2 Notebook PC √ HP EliteBook 740 G2 Notebook PC √ HP ZBook 14 G2 Mobile Workstation √ ENWW Operating system 15
Maintenance and Service Guide
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... Pack 1 (available with any Windows 10, Windows 8.1, or Windows 7 Professional Downgrade Loc except in Asia-Pacific countries and regions and the People's Republic of China) HP EliteBook 840 G2 Notebook PC √ HP EliteBook 740 G2 Notebook PC √ HP ZBook 14 G2 Mobile Workstation √ 16 Chapter 1 Product description ENWW
... Pack 1 (available with any Windows 10, Windows 8.1, or Windows 7 Professional Downgrade Loc except in Asia-Pacific countries and regions and the People's Republic of China) HP EliteBook 840 G2 Notebook PC √ HP EliteBook 740 G2 Notebook PC √ HP ZBook 14 G2 Mobile Workstation √ 16 Chapter 1 Product description ENWW
Maintenance and Service Guide
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... 8 Professional 64-bit ● Windows 7 Enterprise 64bit, Service Pack 1 ● Windows 7 Enterprise 32bit, Service Pack 1 HP EliteBook 840 G2 Notebook PC √ √ Serviceability Description End user replaceable parts: ● AC adapter ● Battery ● Hard drive...● Solid-state drive ● WLAN module ● WWAN module HP EliteBook 840 G2 Notebook PC √ HP EliteBook 740 G2 Notebook PC √ √ HP EliteBook 740 G2 Notebook PC √ HP ZBook 14 G2 Mobile Workstation √ √ HP ZBook 14 G2 Mobile Workstation √ ENWW Serviceability 17
... 8 Professional 64-bit ● Windows 7 Enterprise 64bit, Service Pack 1 ● Windows 7 Enterprise 32bit, Service Pack 1 HP EliteBook 840 G2 Notebook PC √ √ Serviceability Description End user replaceable parts: ● AC adapter ● Battery ● Hard drive...● Solid-state drive ● WLAN module ● WWAN module HP EliteBook 840 G2 Notebook PC √ HP EliteBook 740 G2 Notebook PC √ √ HP EliteBook 740 G2 Notebook PC √ HP ZBook 14 G2 Mobile Workstation √ √ HP ZBook 14 G2 Mobile Workstation √ ENWW Serviceability 17
Maintenance and Service Guide
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...nits, eDP 1.3+PSR slim (1920×1080), capacitive TouchScreen display assembly for use only on HP ZBook 14 G2 Mobile Workstation computer models (includes webcam and microphone) 795948-001 14.0-in Portugal 776475-131 ENWW Computer major components 35 For more display assembly spare part information, see..., UWA, 72% CG, 300 nits, eDP 1.3+PSR slim (1920×1080), capacitive TouchScreen display assembly for use only on HP ZBook 14 G2 Mobile Workstation computer models (includes microphone) 795947-001 (2) Keyboard with backlight and pointing sick for use only on page 46. TouchScreen...
...nits, eDP 1.3+PSR slim (1920×1080), capacitive TouchScreen display assembly for use only on HP ZBook 14 G2 Mobile Workstation computer models (includes webcam and microphone) 795948-001 14.0-in Portugal 776475-131 ENWW Computer major components 35 For more display assembly spare part information, see..., UWA, 72% CG, 300 nits, eDP 1.3+PSR slim (1920×1080), capacitive TouchScreen display assembly for use only on HP ZBook 14 G2 Mobile Workstation computer models (includes microphone) 795947-001 (2) Keyboard with backlight and pointing sick for use only on page 46. TouchScreen...
