User Guide
Page 11
...://www.hp.com/ support/workstation_manuals. See the workstation Maintenance and Service Guide at http://www.hp.com/go /qs/. Subscriber's Choice is preinstalled on your hard drive. On Windows 8, from the Start screen, select the HP Documentation app. Product documentation Topic HP user documentation, white papers, and third-party documentation Removal and replacement videos Product notifications Technical specifications Customer Advisories, Security Bulletins, and Notices Location User documentation is located on select Windows workstations...
...://www.hp.com/ support/workstation_manuals. See the workstation Maintenance and Service Guide at http://www.hp.com/go /qs/. Subscriber's Choice is preinstalled on your hard drive. On Windows 8, from the Start screen, select the HP Documentation app. Product documentation Topic HP user documentation, white papers, and third-party documentation Removal and replacement videos Product notifications Technical specifications Customer Advisories, Security Bulletins, and Notices Location User documentation is located on select Windows workstations...
User Guide
Page 23
... speed, and power available for Technical Specifications-Graphics to add a new graphics card or cards: a. TIP: To simplify troubleshooting of possible problems, enable the monitors one at a time: enable the first monitor and make sure a new graphics card will work for expansion card slot identification to using only two at a time. Go to http://www.hp.com/go /sml. NOTE: Not all graphics cards. Be sure that the usual practical limit for supported graphics cards, including how many monitors the card supports, connectors, power consumption, drivers...
... speed, and power available for Technical Specifications-Graphics to add a new graphics card or cards: a. TIP: To simplify troubleshooting of possible problems, enable the monitors one at a time: enable the first monitor and make sure a new graphics card will work for expansion card slot identification to using only two at a time. Go to http://www.hp.com/go /sml. NOTE: Not all graphics cards. Be sure that the usual practical limit for supported graphics cards, including how many monitors the card supports, connectors, power consumption, drivers...
User Guide
Page 31
... you ordered a Windows 7 operating system DVD and Driver DVD. To perform a System Recovery from a recovery image, see the HP logo screen, repeatedly press the F11 key on page 22. Run System Recovery from a recovery partition image CAUTION: System Recovery deletes all user information so you see System Recovery from the workstation except the monitor, keyboard, and mouse. 3. System Recovery from recovery media that you have created or installed. See System Restore on your hard disk drive. For worldwide support, go to...
... you ordered a Windows 7 operating system DVD and Driver DVD. To perform a System Recovery from a recovery image, see the HP logo screen, repeatedly press the F11 key on page 22. Run System Recovery from a recovery partition image CAUTION: System Recovery deletes all user information so you see System Recovery from the workstation except the monitor, keyboard, and mouse. 3. System Recovery from recovery media that you have created or installed. See System Restore on your hard disk drive. For worldwide support, go to...
User Guide
Page 40
....hp.com/support. CAUTION: Using the Windows 8 operating system disc completely erases hard drive contents and reformats the hard drive. It is recommended that you have installed on -screen instructions. Remove the Windows 8 operating system disc, and then insert the driver disc. Recovery using the Windows 8 operating system disc: NOTE: It can also order the media by calling support. support, go to see the Startup menu. When prompted, press any software that you have created and any keyboard key. Booting the DVD from UEFI Boot...
....hp.com/support. CAUTION: Using the Windows 8 operating system disc completely erases hard drive contents and reformats the hard drive. It is recommended that you have installed on -screen instructions. Remove the Windows 8 operating system disc, and then insert the driver disc. Recovery using the Windows 8 operating system disc: NOTE: It can also order the media by calling support. support, go to see the Startup menu. When prompted, press any software that you have created and any keyboard key. Booting the DVD from UEFI Boot...
User Guide
Page 43
... the exact problem before opening the workstation. Before you diagnose the problem. See the Maintenance and Service Guide (English only) for details. ● If the screen is blank, plug the monitor into a different video port on a network: If you hear beeps, see the Maintenance and Service Guide (English only) for technical support WARNING! ● Check to see that the monitor is turned on and the monitor light is on power loss is set as...
... the exact problem before opening the workstation. Before you diagnose the problem. See the Maintenance and Service Guide (English only) for details. ● If the screen is blank, plug the monitor into a different video port on a network: If you hear beeps, see the Maintenance and Service Guide (English only) for technical support WARNING! ● Check to see that the monitor is turned on and the monitor light is on power loss is set as...
User Guide
Page 44
... may access it becomes necessary to call . ● Before calling, write down the product ID number, workstation and monitor serial numbers, and the failure ID produced by clicking the HP Support Assistant app, clicking My computer, and then clicking Diagnostics. - If it from the Start screen by running the diagnostics if applicable. ● Spend time troubleshooting the problem with a different cable to the network. - If you recently installed new software...
... may access it becomes necessary to call . ● Before calling, write down the product ID number, workstation and monitor serial numbers, and the failure ID produced by clicking the HP Support Assistant app, clicking My computer, and then clicking Diagnostics. - If it from the Start screen by running the diagnostics if applicable. ● Spend time troubleshooting the problem with a different cable to the network. - If you recently installed new software...
User Guide
Page 52
..., a Red Hat first-boot utility runs. Place the Red Hat driver disc in the Red Hat Linux box-set up and restoring Linux Continue the normal installation. 5. After you have the appropriate HP driver disc for a supported stream, create one (see /HP directory on the disk. All content added by HP is because the default drivers that the OS installers use it to build your HP driver disc. Please see HP Installer Kit for DisplayPort...
..., a Red Hat first-boot utility runs. Place the Red Hat driver disc in the Red Hat Linux box-set up and restoring Linux Continue the normal installation. 5. After you have the appropriate HP driver disc for a supported stream, create one (see /HP directory on the disk. All content added by HP is because the default drivers that the OS installers use it to build your HP driver disc. Please see HP Installer Kit for DisplayPort...
User Guide
Page 63
... changes occurring within a 30- HP troubleshooting resources and tools 55 Select your location, and the estimated time of the worldwide technical support telephone numbers. The HP Support Center is not available for viewing. Select the problem that automate and speed up to 30 seconds, depending on the workstation configuration. Product Change Notifications Product Change Notifications (PCNs) are troubleshooting. HP Chat Support enables you to electronically submit a support ticket to software and drivers...
... changes occurring within a 30- HP troubleshooting resources and tools 55 Select your location, and the estimated time of the worldwide technical support telephone numbers. The HP Support Center is not available for viewing. Select the problem that automate and speed up to 30 seconds, depending on the workstation configuration. Product Change Notifications Product Change Notifications (PCNs) are troubleshooting. HP Chat Support enables you to electronically submit a support ticket to software and drivers...
User Guide
Page 64
... the power button. ● After installing a non-PnP expansion board or other than the factory-installed operating system, confirm that both ends of the cable between the system board and the internal display panel are connected. If you are working on a network, use another cable to plug your workstation. ● Press and hold any key on an all-in-one workstation is plugged into a functional AC outlet. ● Remove all optical discs and USB flash drives...
... the power button. ● After installing a non-PnP expansion board or other than the factory-installed operating system, confirm that both ends of the cable between the system board and the internal display panel are connected. If you are working on a network, use another cable to plug your workstation. ● Press and hold any key on an all-in-one workstation is plugged into a functional AC outlet. ● Remove all optical discs and USB flash drives...
User Guide
Page 65
... remove or repair these components. Customer Self Repair Under the Customer Self Repair programs, you can order a replacement part and install the part without onsite HP technical assistance. Customer Self Repair might have been released that helps determine whether the hardware is provided in the Maintenance and Service Guide at http://www.hp.com/support/workstation_manuals: ● POST Error Codes. ● Diagnostic lights and audible (beep) codes. ● Troubleshooting scenarios and solutions. ● HP PC Hardware Diagnostics...
... remove or repair these components. Customer Self Repair Under the Customer Self Repair programs, you can order a replacement part and install the part without onsite HP technical assistance. Customer Self Repair might have been released that helps determine whether the hardware is provided in the Maintenance and Service Guide at http://www.hp.com/support/workstation_manuals: ● POST Error Codes. ● Diagnostic lights and audible (beep) codes. ● Troubleshooting scenarios and solutions. ● HP PC Hardware Diagnostics...
Maintenance and Service Guide
Page 8
...-Repair program 81 Troubleshooting scenarios and solutions ...82 Solving minor problems ...82 Solving hard drive problems ...84 Solving display problems ...85 Solving audio problems ...87 Solving printer problems ...88 Solving power supply problems ...88 Testing power supply ...88 Diagnostic codes and errors ...90 Diagnostic LED and audible (beep) codes 90 LED color definitions ...92 POST error messages ...92 5 Using HP PC Hardware Diagnostics (UEFI) ...97 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 97 Additional BIOS crisis recovery tool ...98 Using Remote HP PC Hardware...
...-Repair program 81 Troubleshooting scenarios and solutions ...82 Solving minor problems ...82 Solving hard drive problems ...84 Solving display problems ...85 Solving audio problems ...87 Solving printer problems ...88 Solving power supply problems ...88 Testing power supply ...88 Diagnostic codes and errors ...90 Diagnostic LED and audible (beep) codes 90 LED color definitions ...92 POST error messages ...92 5 Using HP PC Hardware Diagnostics (UEFI) ...97 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 97 Additional BIOS crisis recovery tool ...98 Using Remote HP PC Hardware...
Maintenance and Service Guide
Page 36
... the Startup menu, select Change Language to select an option, and then press Enter. 5. Use the left and right arrow keys to select the appropriate heading, use the up and down arrow keys to switch between languages. 4. Press Enter to acknowledge the cancellation. ● To restore factory settings, select Main, and then select Apply Defaults and Exit. If you exit the F10 Setup screen. 26 Chapter 2 System management Turn...
... the Startup menu, select Change Language to select an option, and then press Enter. 5. Use the left and right arrow keys to select the appropriate heading, use the up and down arrow keys to switch between languages. 4. Press Enter to acknowledge the cancellation. ● To restore factory settings, select Main, and then select Apply Defaults and Exit. If you exit the F10 Setup screen. 26 Chapter 2 System management Turn...
Maintenance and Service Guide
Page 88
... operating correctly. There might have connected a printer, you must install a printer driver. ● If you diagnose the problem. Diagnosis at least four seconds, then press the power button again to the Diagnostic LED and audible (beep) codes on page 90 section of this document for at startup ● Verify that the computer and monitor are working properly. ● Upgrade the BIOS. Troubleshooting checklist Before running diagnostic utilities, make sure that all cables...
... operating correctly. There might have connected a printer, you must install a printer driver. ● If you diagnose the problem. Diagnosis at least four seconds, then press the power button again to the Diagnostic LED and audible (beep) codes on page 90 section of this document for at startup ● Verify that the computer and monitor are working properly. ● Upgrade the BIOS. Troubleshooting checklist Before running diagnostic utilities, make sure that all cables...
Maintenance and Service Guide
Page 89
... following: 1. To access BSC and troubleshoot a problem with selections as optical disks or USB drive keys) are removed before startup. ● The latest version of BIOS, drivers, and software are installed. ● The computer is connected to a working electrical outlet and powered on, and the power light is illuminated. ● The monitor (for tower or desktop configurations) is connected to a working electrical outlet and powered on, and the power light is illuminated. ● The monitor brightness and contrast...
... following: 1. To access BSC and troubleshoot a problem with selections as optical disks or USB drive keys) are removed before startup. ● The latest version of BIOS, drivers, and software are installed. ● The computer is connected to a working electrical outlet and powered on, and the power light is illuminated. ● The monitor (for tower or desktop configurations) is connected to a working electrical outlet and powered on, and the power light is illuminated. ● The monitor brightness and contrast...
Maintenance and Service Guide
Page 91
... internal display on a network, plug another workstation with the network plug or cable. ● If you recently added new hardware, remove the hardware and verify if the workstation functions properly. ● If you know is properly installed. ● Upgrade the BIOS. If the system beeps, then your problem. Plug the monitor into the network connection. Alternatively, replace the monitor with a monitor that all -in -one computer is on the keyboard or the power button. See http://www.hp...
... internal display on a network, plug another workstation with the network plug or cable. ● If you recently added new hardware, remove the hardware and verify if the workstation functions properly. ● If you know is properly installed. ● Upgrade the BIOS. If the system beeps, then your problem. Plug the monitor into the network connection. Alternatively, replace the monitor with a monitor that all -in -one computer is on the keyboard or the power button. See http://www.hp...
Maintenance and Service Guide
Page 94
.... Run Computer Setup (F10) Utility. 2. Replace the hard drive. 84 Chapter 4 Diagnostics and troubleshooting Hard drive boot disabled in the chassis. If it is listed, the probable cause is listed in the chassis to start from a Insert a bootable system optical disc or USB drive and restart damaged hard drive. System is trying to ensure a proper connection. (See the Hard drive section of this drive is partitioned and formatted. 3. Cause Solution Hard disk has bad sectors or has Locate and...
.... Run Computer Setup (F10) Utility. 2. Replace the hard drive. 84 Chapter 4 Diagnostics and troubleshooting Hard drive boot disabled in the chassis. If it is listed, the probable cause is listed in the chassis to start from a Insert a bootable system optical disc or USB drive and restart damaged hard drive. System is trying to ensure a proper connection. (See the Hard drive section of this drive is partitioned and formatted. 3. Cause Solution Hard disk has bad sectors or has Locate and...
Maintenance and Service Guide
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... system starts, change the display card and monitor. Replace the system board. Fixed-sync monitor does not Verify that the monitor can accept the same horizontal scan sync at the resolution specified. The display works properly during startup. 2. For systems with your graphics 2. Disable the monitor Energy Saver feature. Troubleshooting scenarios and solutions 85 The cable connections are not set , enter your graphics card and monitor. 3. Using the keyboard arrow keys, select Enable VGA Mode and then press Enter. 3. Pre-video graphics error...
... system starts, change the display card and monitor. Replace the system board. Fixed-sync monitor does not Verify that the monitor can accept the same horizontal scan sync at the resolution specified. The display works properly during startup. 2. For systems with your graphics 2. Disable the monitor Energy Saver feature. Troubleshooting scenarios and solutions 85 The cable connections are not set , enter your graphics card and monitor. 3. Using the keyboard arrow keys, select Enable VGA Mode and then press Enter. 3. Pre-video graphics error...
Maintenance and Service Guide
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... adjusted. 1. If the graphics controller was upgraded, the correct video drivers might be set. High pitched noise coming from inside the monitor. Brightness and contrast settings Lower brightness and contrast settings. Select the monitor's Auto-Adjustment option in the upgrade kit, or download and install the latest drivers for your graphics card from the Character Map into a document. 86 Chapter 4 Diagnostics and troubleshooting or unable to center the picture on and...
... adjusted. 1. If the graphics controller was upgraded, the correct video drivers might be set. High pitched noise coming from inside the monitor. Brightness and contrast settings Lower brightness and contrast settings. Select the monitor's Auto-Adjustment option in the upgrade kit, or download and install the latest drivers for your graphics card from the Character Map into a document. 86 Chapter 4 Diagnostics and troubleshooting or unable to center the picture on and...
Maintenance and Service Guide
Page 124
... through until another controller is added. Several RAID levels offer improved performance relative to save the configuration. 9. If disk throughput is in managing the disks, breaking up data as affected by excess headroom in parallel. For all types of disk technologies, including SATA, SAS, SCSI, and solid-state drives. The balance of operations in the processors. For most hardware RAID solutions, software RAID can be restored only after...
... through until another controller is added. Several RAID levels offer improved performance relative to save the configuration. 9. If disk throughput is in managing the disks, breaking up data as affected by excess headroom in parallel. For all types of disk technologies, including SATA, SAS, SCSI, and solid-state drives. The balance of operations in the processors. For most hardware RAID solutions, software RAID can be restored only after...
Maintenance and Service Guide
Page 133
... SATA RAID 108 D Desktop management 32 Dual-state power button 43 FailSafe Boot Block ROM 35 Fault notification and recovery 43 HP SoftPaq Download Manager 34 HP System Software Manager 35 HPQFlash 35 Initial configuration 33 Remote ROM Flash 35 Remote system install 33 ROM Flash 35 Updating software 34 Workstation security 36 Diagnostic codes and errors 90 LED and beep codes 90 LED colors 92 POST errors 92 Diagnostics 76 Diagnostics and troubleshooting Diagnosis guidelines 78 Locating ID labels 77 Locating warranty info 77 DIMM configurations, supported 65 DIMM installation order HP Z440...
... SATA RAID 108 D Desktop management 32 Dual-state power button 43 FailSafe Boot Block ROM 35 Fault notification and recovery 43 HP SoftPaq Download Manager 34 HP System Software Manager 35 HPQFlash 35 Initial configuration 33 Remote ROM Flash 35 Remote system install 33 ROM Flash 35 Updating software 34 Workstation security 36 Diagnostic codes and errors 90 LED and beep codes 90 LED colors 92 POST errors 92 Diagnostics 76 Diagnostics and troubleshooting Diagnosis guidelines 78 Locating ID labels 77 Locating warranty info 77 DIMM configurations, supported 65 DIMM installation order HP Z440...
