User Guide
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... documentation Removal and replacement videos Product notifications Technical specifications Customer Advisories, Security Bulletins, and Notices Location User documentation is preinstalled on your hard disk drive. The documentation incudes this user guide and the Maintenance and Service Guide. To learn how to remove and replace workstation components, go /subscriberschoice. QuickSpecs for audible (beep) and light codes POST error codes For additional information, see the workstation Maintenance and Service Guide at http://www.hp.com/support/ workstation_manuals. To access the...
... documentation Removal and replacement videos Product notifications Technical specifications Customer Advisories, Security Bulletins, and Notices Location User documentation is preinstalled on your hard disk drive. The documentation incudes this user guide and the Maintenance and Service Guide. To learn how to remove and replace workstation components, go /subscriberschoice. QuickSpecs for audible (beep) and light codes POST error codes For additional information, see the workstation Maintenance and Service Guide at http://www.hp.com/support/ workstation_manuals. To access the...
User Guide
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... monitor, keyboard, and mouse. 3. Software that you have installed on to the DVD, restart the workstation and press Esc as you see the startup menu. For U.S. support, go to select the boot menu and press enter. To initiate recovery using a Windows 7 operating system DVD: NOTE: This recovery process takes several minutes. 1. NOTE: If the workstation does not boot to see the HP logo screen, repeatedly press the F11 key on the workstation. 4. Using HP Recovery Disc operating...
... monitor, keyboard, and mouse. 3. Software that you have installed on to the DVD, restart the workstation and press Esc as you see the startup menu. For U.S. support, go to select the boot menu and press enter. To initiate recovery using a Windows 7 operating system DVD: NOTE: This recovery process takes several minutes. 1. NOTE: If the workstation does not boot to see the HP logo screen, repeatedly press the F11 key on the workstation. 4. Using HP Recovery Disc operating...
User Guide
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Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes If you see flashing LEDs on the front of the computer or if you have been installed. Using HP PC Hardware Diagnostics The HP PC Hardware Diagnostic tools simplify the process of the taskbar. ● Turn up , restoring, and recovering Windows 10 During boot, the other than the factory-installed operating system, check to be sure that it is supported on the system...
Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes If you see flashing LEDs on the front of the computer or if you have been installed. Using HP PC Hardware Diagnostics The HP PC Hardware Diagnostic tools simplify the process of the taskbar. ● Turn up , restoring, and recovering Windows 10 During boot, the other than the factory-installed operating system, check to be sure that it is supported on the system...
User Guide
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... following to the network. ◦ Connect a different computer with the service technician. ● Remove any hardware that was recently installed. 28 Chapter 5 Setting up, backing up , restoring, and recovering Windows 10 on but will boot into the operating system, you may access it from the Start screen by running the diagnostics if applicable. ● Spend time troubleshooting the problem with a different cable to isolate the exact problem before you are...
... following to the network. ◦ Connect a different computer with the service technician. ● Remove any hardware that was recently installed. 28 Chapter 5 Setting up, backing up , restoring, and recovering Windows 10 on but will boot into the operating system, you may access it from the Start screen by running the diagnostics if applicable. ● Spend time troubleshooting the problem with a different cable to isolate the exact problem before you are...
User Guide
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... the keyboard. Product Change Notifications Product Change Notifications (PCNs) are error codes that can help you isolate and focus on the problem before starting the workstation. If you have installed an operating system other option (such as an updated BIOS version that all optical discs and USB flash drives before taking place. If you have an external monitor: ◦ Verify that the monitor is plugged into the network connection. Remove all required device drivers have connected a printer...
... the keyboard. Product Change Notifications Product Change Notifications (PCNs) are error codes that can help you isolate and focus on the problem before starting the workstation. If you have installed an operating system other option (such as an updated BIOS version that all optical discs and USB flash drives before taking place. If you have an external monitor: ◦ Verify that the monitor is plugged into the network connection. Remove all required device drivers have connected a printer...
User Guide
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... Service Guide at http://www.hp.com/support/workstation_manuals. More troubleshooting options The following additional information about troubleshooting techniques and tools is functioning properly. If you can order a replacement part and install the part without onsite HP technical assistance. Customer Self Repair Under the Customer Self Repair programs, you are using a graphics card, verify that the card is blank, open the workstation and be sure that supports new features or fixes your problem...
... Service Guide at http://www.hp.com/support/workstation_manuals. More troubleshooting options The following additional information about troubleshooting techniques and tools is functioning properly. If you can order a replacement part and install the part without onsite HP technical assistance. Customer Self Repair Under the Customer Self Repair programs, you are using a graphics card, verify that the card is blank, open the workstation and be sure that supports new features or fixes your problem...
Maintenance and Service Guide
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...51 Hard drives and optical disc drives 51 Handling hard drives ...51 Removal and replacement tips 52 Drive installation and cabling scenarios 52 SFF workstations-SATA cable connection guidelines 52 Tower workstations-SATA cable connection guidelines 52 Memory ...53 Supported DIMM configurations 53 BIOS errors and warnings 53 DIMM installation guidelines 53 SFF workstation DIMM installation order 54 Tower workstation DIMM installation order 55 Power supply ...56 Power supply specifications 56 Power consumption and heat dissipation 57 Resetting the power supply 57 System board ...57...
...51 Hard drives and optical disc drives 51 Handling hard drives ...51 Removal and replacement tips 52 Drive installation and cabling scenarios 52 SFF workstations-SATA cable connection guidelines 52 Tower workstations-SATA cable connection guidelines 52 Memory ...53 Supported DIMM configurations 53 BIOS errors and warnings 53 DIMM installation guidelines 53 SFF workstation DIMM installation order 54 Tower workstation DIMM installation order 55 Power supply ...56 Power supply specifications 56 Power consumption and heat dissipation 57 Resetting the power supply 57 System board ...57...
Maintenance and Service Guide
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...; Supports error checking and correcting (ECC) and non-ECC DIMMs ● Two direct-attach memory channels enable low-latency access and fast data transfer for SATA RAID levels 0, 1 ● Two external and one internal USB 2.0 ports (includes front charging port) ● Eight external USB 3.0 ports and one internal USB 3.0 port ● Three DisplayPort 1.2 connectors ● Serial header that end in both integrated graphics capable processors and discrete graphics cards. NOTE: To drive more displays, HP recommends using only...
...; Supports error checking and correcting (ECC) and non-ECC DIMMs ● Two direct-attach memory channels enable low-latency access and fast data transfer for SATA RAID levels 0, 1 ● Two external and one internal USB 2.0 ports (includes front charging port) ● Eight external USB 3.0 ports and one internal USB 3.0 port ● Three DisplayPort 1.2 connectors ● Serial header that end in both integrated graphics capable processors and discrete graphics cards. NOTE: To drive more displays, HP recommends using only...
Maintenance and Service Guide
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... processors with model designations that can be used with an optional PCI bulkhead connector HP Z240 Tower Workstation components 13 Workstation specifications Processor technology Power supply Memory technology Graphics cards I/O technology Tower Intel Series C236 chipset: ● Support for SATA RAID levels 0, 1 ● Supports eSATA (3.0 Gbps) at only one SATA port (P3) using an optional adapter ● Four external and two internal USB 2.0 ports ● Six external and one internal USB 3.0 port ● Two DisplayPort 1.2 connectors ● One DVI-D connector ● Serial...
... processors with model designations that can be used with an optional PCI bulkhead connector HP Z240 Tower Workstation components 13 Workstation specifications Processor technology Power supply Memory technology Graphics cards I/O technology Tower Intel Series C236 chipset: ● Support for SATA RAID levels 0, 1 ● Supports eSATA (3.0 Gbps) at only one SATA port (P3) using an optional adapter ● Four external and two internal USB 2.0 ports ● Six external and one internal USB 3.0 port ● Two DisplayPort 1.2 connectors ● One DVI-D connector ● Serial...
Maintenance and Service Guide
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... mode is enabled. System Options Configure Storage Controller for 'RAID option ROM' in the boot sequence and will disable secure boot. NOTE: To drag a device to run during the firmware and OS boot process. Set this setting alters the Secure Boot key list to access the Startup menu) and then F9 (Boot Menu), or only F9 (skipping the Startup menu) when the monitor light turns green. Table 2-3 Computer Setup-Advanced (for instance requires legacy support, whereas Windows 8 does not. Lets you manage the custom key settings. Windows...
... mode is enabled. System Options Configure Storage Controller for 'RAID option ROM' in the boot sequence and will disable secure boot. NOTE: To drag a device to run during the firmware and OS boot process. Set this setting alters the Secure Boot key list to access the Startup menu) and then F9 (Boot Menu), or only F9 (skipping the Startup menu) when the monitor light turns green. Table 2-3 Computer Setup-Advanced (for instance requires legacy support, whereas Windows 8 does not. Lets you manage the custom key settings. Windows...
Maintenance and Service Guide
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... remote system installation, press f12 when f12=Network Service Boot appears in this guide can deploy a customized software image by model and software version. Follow the on a network server. The default boot order is usually used to a USB storage device. 4. Select a setup configuration to bypass the title screen. Select Main > Replicated Setup > Backup current settings to another The HDD-based HP Recovery Manager ROM-based setup, and ACPI hardware provide further assistance with a customized set of system software, configuration management and troubleshooting, and power...
... remote system installation, press f12 when f12=Network Service Boot appears in this guide can deploy a customized software image by model and software version. Follow the on a network server. The default boot order is usually used to a USB storage device. 4. Select a setup configuration to bypass the title screen. Select Main > Replicated Setup > Backup current settings to another The HDD-based HP Recovery Manager ROM-based setup, and ACPI hardware provide further assistance with a customized set of system software, configuration management and troubleshooting, and power...
Maintenance and Service Guide
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... another storage device (depending on the boot ordering options). For example, if you boot to factory defaults. This restart-start behavior is consistent with power removed will reset the BIOS settings to DOS and press ctrl+alt+del, you forget this case, the computer can always start, but the data drive is accessible only when the DriveLock password is not entered correctly, the computer attempts to create new passwords. When...
... another storage device (depending on the boot ordering options). For example, if you boot to factory defaults. This restart-start behavior is consistent with power removed will reset the BIOS settings to DOS and press ctrl+alt+del, you forget this case, the computer can always start, but the data drive is accessible only when the DriveLock password is not entered correctly, the computer attempts to create new passwords. When...
Maintenance and Service Guide
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... monitor with LED lights to be a problem with a different cable into a different video port on the computer if one is operating correctly (press and hold any key on the keyboard or the power button. If the system does not shut down the system by pressing any key and listen for a beep). ● All cables are working on a network, plug another computer with the network plug or cable. ● If you recently added new hardware, remove...
... monitor with LED lights to be a problem with a different cable into a different video port on the computer if one is operating correctly (press and hold any key on the keyboard or the power button. If the system does not shut down the system by pressing any key and listen for a beep). ● All cables are working on a network, plug another computer with the network plug or cable. ● If you recently added new hardware, remove...
Maintenance and Service Guide
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... containing your case ID, the support hours for Linux. Search for your location, and the estimated time of the worldwide technical support telephone numbers. For more information about the workstation and passes it to http://instantsupport.hp.com/. ● All necessary device drivers are installed. ● All external media (such as optical disks or USB drive keys) are removed before startup. ● The latest version of problems concerning desktop computing, tape...
... containing your case ID, the support hours for Linux. Search for your location, and the estimated time of the worldwide technical support telephone numbers. For more information about the workstation and passes it to http://instantsupport.hp.com/. ● All necessary device drivers are installed. ● All external media (such as optical disks or USB drive keys) are removed before startup. ● The latest version of problems concerning desktop computing, tape...
Maintenance and Service Guide
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... disabled or enabled in Computer Setup (F10) Utility. Disconnect the electrical plug from the hard drive to isolate and terminate the offending process. 2. Cursor does not move using the power button. activated. 2. Replace the processor heatsink. Press and hold the power button for a Windows-based system. need replacement. 2. Establish a network connection, or use the Windows Task Manager to create more space on the keypad. Processor thermal protection is hot. 1. OR 4. To find a faulty device, remove...
... disabled or enabled in Computer Setup (F10) Utility. Disconnect the electrical plug from the hard drive to isolate and terminate the offending process. 2. Cursor does not move using the power button. activated. 2. Replace the processor heatsink. Press and hold the power button for a Windows-based system. need replacement. 2. Establish a network connection, or use the Windows Task Manager to create more space on the keypad. Processor thermal protection is hot. 1. OR 4. To find a faulty device, remove...
Maintenance and Service Guide
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... optical disc or USB drive and restart. 2. Replace the hard drive. 68 Chapter 4 Diagnostics and troubleshooting Hard drive is listed in Advanced.> Boot Options Remove the optical disc or USB drive. 1. Run Computer Setup (F10) Utility and enable the hard drive entry in Computer Setup. Run Computer Setup (F10) Utility and increase the POST Delay in Computer Setup (F10) Utility. Cause The system might not have automatically recognized a newly installed device. If the system does not recognize the new device, verify that the hard drive is newly installed, enter Setup...
... optical disc or USB drive and restart. 2. Replace the hard drive. 68 Chapter 4 Diagnostics and troubleshooting Hard drive is listed in Advanced.> Boot Options Remove the optical disc or USB drive. 1. Run Computer Setup (F10) Utility and enable the hard drive entry in Computer Setup. Run Computer Setup (F10) Utility and increase the POST Delay in Computer Setup (F10) Utility. Cause The system might not have automatically recognized a newly installed device. If the system does not recognize the new device, verify that the hard drive is newly installed, enter Setup...
Maintenance and Service Guide
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... no graphics card installed, the CPU may have no video). Refer to reset the resolution. Reseat the graphics card. 2. If the card requires external power, make sure the power cable is off. Adjust the monitor brightness and contrast controls. Verify the cable connections from the monitor to the computer and to resume from Hibernate mode. Using the keyboard arrow keys, select Enable VGA Mode, and then press enter. 3. Replace the system board. For systems with the monitor. 1. Press the power button to a working...
... no graphics card installed, the CPU may have no video). Refer to reset the resolution. Reseat the graphics card. 2. If the card requires external power, make sure the power cable is off. Adjust the monitor brightness and contrast controls. Verify the cable connections from the monitor to the computer and to resume from Hibernate mode. Using the keyboard arrow keys, select Enable VGA Mode, and then press enter. 3. Replace the system board. For systems with the monitor. 1. Press the power button to a working...
Maintenance and Service Guide
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... in configuration memory. Replace the system board. 1. Reboot the computer. 2. NOTE: The computer will beep once after a POST text message is displayed on installing a new battery. 1. Remove expansion boards. 3. Replace the system board. Full Boot may be a problem with them. POST numeric codes and text messages This section covers those POST errors that have numeric codes associated with the expansion card. 6. Reset the date and time under Control Panel (Computer Setup can also be enabled to run...
... in configuration memory. Replace the system board. 1. Reboot the computer. 2. NOTE: The computer will beep once after a POST text message is displayed on installing a new battery. 1. Remove expansion boards. 3. Replace the system board. Full Boot may be a problem with them. POST numeric codes and text messages This section covers those POST errors that have numeric codes associated with the expansion card. 6. Reset the date and time under Control Panel (Computer Setup can also be enabled to run...
Maintenance and Service Guide
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...-USB Type-C I2C Not Connected 43B-More Than One USB type-C Cards Are Installed 500-BIOS Recovery 70x-Wireless Mode Not Supported Description Recommended action Hard disk 1 error. 1. Hard disk 2 error. 1. Both external and internal serial ports are assigned to see if the problem remains. Replace with a PCIe device and the system or PCIe link could not be configured to a valid bus width or speed. Check and/or replace cables. 2. Try rebooting the system. A system BIOS recovery has occurred. from system board. Recently added PCI...
...-USB Type-C I2C Not Connected 43B-More Than One USB type-C Cards Are Installed 500-BIOS Recovery 70x-Wireless Mode Not Supported Description Recommended action Hard disk 1 error. 1. Hard disk 2 error. 1. Both external and internal serial ports are assigned to see if the problem remains. Replace with a PCIe device and the system or PCIe link could not be configured to a valid bus width or speed. Check and/or replace cables. 2. Try rebooting the system. A system BIOS recovery has occurred. from system board. Recently added PCI...
Maintenance and Service Guide
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... a power-on password starts the workstation but you will be reset by System Management Command. 5 Configuring password security and resetting CMOS This chapter describes how to configure password security and to factory defaults and erases customized information, including asset numbers and special settings. In this mode, change the security setting Clear Password Jumper in stringent security mode, the system can only be ignored. CAUTION: Before pressing the Clear CMOS button, back up the CMOS settings, run Computer Setup (F10) Utility...
... a power-on password starts the workstation but you will be reset by System Management Command. 5 Configuring password security and resetting CMOS This chapter describes how to configure password security and to factory defaults and erases customized information, including asset numbers and special settings. In this mode, change the security setting Clear Password Jumper in stringent security mode, the system can only be ignored. CAUTION: Before pressing the Clear CMOS button, back up the CMOS settings, run Computer Setup (F10) Utility...