HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... lower power consumption on computer systems equipped with Intel® Application Accelerator drivers. To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that could affect hard disk drive performance and reliability. Updates to 150MB/sec transfer rate for the SATA Advanced Host Controller...
... lower power consumption on computer systems equipped with Intel® Application Accelerator drivers. To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that could affect hard disk drive performance and reliability. Updates to 150MB/sec transfer rate for the SATA Advanced Host Controller...
User Guide
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... wireless network ...44 Backing up your software applications and information 44 Using an optional security cable lock 44 9 Using Setup Utility (BIOS) ...46 Starting Setup Utility (BIOS) ...46 Updating the BIOS ...46 Determining the BIOS version 46 Downloading a BIOS update 47 Synchronizing a tablet and keyboard (select models only 48 10 Using HP PC Hardware Diagnostics (UEFI 49 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 49 11 Backing up, restoring, and recovering ...51 Creating recovery media and backups 51 Creating HP Recovery media (select models only 51 Using...
... wireless network ...44 Backing up your software applications and information 44 Using an optional security cable lock 44 9 Using Setup Utility (BIOS) ...46 Starting Setup Utility (BIOS) ...46 Updating the BIOS ...46 Determining the BIOS version 46 Downloading a BIOS update 47 Synchronizing a tablet and keyboard (select models only 48 10 Using HP PC Hardware Diagnostics (UEFI 49 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 49 11 Backing up, restoring, and recovering ...51 Creating recovery media and backups 51 Creating HP Recovery media (select models only 51 Using...
User Guide
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... Environmental Notices. Action keys Execute frequently used system functions. Airplane mode key (also referred to a headphone jack, the computer speakers are specific to your computer may have some of personal injury, adjust the volume before a wireless connection is fully charged. Audio-out (headphone) jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. To access this document: ▲ From the Start screen, type support, and then select the HP Support Assistant app. ‒...
... Environmental Notices. Action keys Execute frequently used system functions. Airplane mode key (also referred to a headphone jack, the computer speakers are specific to your computer may have some of personal injury, adjust the volume before a wireless connection is fully charged. Audio-out (headphone) jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. To access this document: ▲ From the Start screen, type support, and then select the HP Support Assistant app. ‒...
User Guide
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... that the device cable has a 4-conductor connector that supports both audio-out (headphone) and audio-in (microphone) jack Battery bay Battery lock Battery release latch Bluetooth® compartment Caps lock light DisplayPort Docking connector esc key External monitor port Fingerprint reader fn key Description Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. This jack does not support optional microphone-only devices. To reduce the risk of personal injury, adjust the volume before putting on select models, the b key or the...
... that the device cable has a 4-conductor connector that supports both audio-out (headphone) and audio-in (microphone) jack Battery bay Battery lock Battery release latch Bluetooth® compartment Caps lock light DisplayPort Docking connector esc key External monitor port Fingerprint reader fn key Description Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. This jack does not support optional microphone-only devices. To reduce the risk of personal injury, adjust the volume before putting on select models, the b key or the...
User Guide
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Component Hard drive light HDMI port HP Triple Bass Reflex Subwoofer Integrated numeric keypad Internal display switch Internal microphones Left control zone Left TouchPad button Memory card reader Mute light num lock key Optical drive Power button Description ● Blinking white: The hard drive is on, it can be used like the left button on an external mouse. Record sound. Functions like an external numeric keypad. Follow the web page instructions to perform additional gestures. When num lock is being accessed. ● Amber: HP 3D DriveGuard has temporarily...
Component Hard drive light HDMI port HP Triple Bass Reflex Subwoofer Integrated numeric keypad Internal display switch Internal microphones Left control zone Left TouchPad button Memory card reader Mute light num lock key Optical drive Power button Description ● Blinking white: The hard drive is on, it can be used like the left button on an external mouse. Record sound. Functions like an external numeric keypad. Follow the web page instructions to perform additional gestures. When num lock is being accessed. ● Amber: HP 3D DriveGuard has temporarily...
User Guide
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... you replace the module and then receive a warning message, remove the module to move the pointer or activate items on the screen. Identifying components 9 Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. Enable airflow to use a powered port. From the Windows desktop, click the question mark icon in your finger gestures to restore computer functionality, and then contact support through Help and Support. ▲ From the Start screen, type...
... you replace the module and then receive a warning message, remove the module to move the pointer or activate items on the screen. Identifying components 9 Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. Enable airflow to use a powered port. From the Windows desktop, click the question mark icon in your finger gestures to restore computer functionality, and then contact support through Help and Support. ▲ From the Start screen, type...
User Guide
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... area, at the factory. Using the action keys Depending on . CAUTION: Use extreme care when making changes in Setup Utility (BIOS). After you have the function key features as keyboard backlight) feature off this table. Icon Description Opens Help and Support, which provides tutorials, information about the Windows operating system and your computer. Decreases the screen brightness incrementally as long as you hold down the key. Turns the radiance backlight...
... area, at the factory. Using the action keys Depending on . CAUTION: Use extreme care when making changes in Setup Utility (BIOS). After you have the function key features as keyboard backlight) feature off this table. Icon Description Opens Help and Support, which provides tutorials, information about the Windows operating system and your computer. Decreases the screen brightness incrementally as long as you hold down the key. Turns the radiance backlight...
User Guide
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... and repair network problems. To use the wireless button to turn on -screen instructions to create a new network connection. 6. From the Windows desktop, click the question mark icon in Help and Support. ▲ From the Start screen, type help, and then select Help and Support. ‒ or - Follow the on or turn off all the wireless devices simultaneously. If the WLAN is displayed, allowing you may be out of range of options is a security-enabled...
... and repair network problems. To use the wireless button to turn on -screen instructions to create a new network connection. 6. From the Windows desktop, click the question mark icon in Help and Support. ▲ From the Start screen, type help, and then select Help and Support. ‒ or - Follow the on or turn off all the wireless devices simultaneously. If the WLAN is displayed, allowing you may be out of range of options is a security-enabled...
User Guide
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...'s internal speakers, through external speakers connected to a USB port, or through Beats Audio headphones connected to the correct port on using the correct cable. Select Hardware and Sound, and then select Beats Audio Control Panel. For best results when recording, speak directly into the microphone and record sound in combination with a microphone are not connected to a network. Accessing Beats Audio Control Panel Use Beats Audio Control Panel to Help and Support. 20 Chapter 4 Enjoying entertainment features From the Start screen, type control panel, select Control Panel...
...'s internal speakers, through external speakers connected to a USB port, or through Beats Audio headphones connected to the correct port on using the correct cable. Select Hardware and Sound, and then select Beats Audio Control Panel. For best results when recording, speak directly into the microphone and record sound in combination with a microphone are not connected to a network. Accessing Beats Audio Control Panel Use Beats Audio Control Panel to Help and Support. 20 Chapter 4 Enjoying entertainment features From the Start screen, type control panel, select Control Panel...
User Guide
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... Hibernation (select models only) You can enable user-initiated Hibernation and change other power settings and timeouts using Power Options. 1. From the Windows desktop, right-click the Start button, and then click Power Options. 2. Click Save changes. When the computer exits Hibernation, the power lights turn on and your work returns to prompt for a password when the computer exits Sleep or Hibernation, follow these steps: 1. Setting password protection on wakeup (exiting Sleep or Hibernation...
... Hibernation (select models only) You can enable user-initiated Hibernation and change other power settings and timeouts using Power Options. 1. From the Windows desktop, right-click the Start button, and then click Power Options. 2. Click Save changes. When the computer exits Hibernation, the power lights turn on and your work returns to prompt for a password when the computer exits Sleep or Hibernation, follow these steps: 1. Setting password protection on wakeup (exiting Sleep or Hibernation...
User Guide
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... located on the computer, screen brightness, external devices connected to quickly access power settings and view the remaining battery charge. ● To view the percentage of the taskbar. 2. Computer battery life varies, depending on power management settings, programs running on battery power. Select Battery and performance. 3. Click Require a password (recommended). From the Start screen, you do not dispose of the battery in this product cannot be easily replaced by users themselves . Factory-sealed battery (select models only) To monitor...
... located on the computer, screen brightness, external devices connected to quickly access power settings and view the remaining battery charge. ● To view the percentage of the taskbar. 2. Computer battery life varies, depending on power management settings, programs running on battery power. Select Battery and performance. 3. Click Require a password (recommended). From the Start screen, you do not dispose of the battery in this product cannot be easily replaced by users themselves . Factory-sealed battery (select models only) To monitor...
User Guide
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... of HP programs and drivers. For additional information, access the Disk Defragmenter software Help. From the Start screen, type disk, and then select one of your programs and drivers on solid-state drives. Using Disk Defragmenter HP recommends using Disk Defragmenter to your hard drive at least once a month. Updates can safely delete to clean the computer, and tips for updating programs and drivers, steps to free up disk space by performing regular maintenance tasks...
... of HP programs and drivers. For additional information, access the Disk Defragmenter software Help. From the Start screen, type disk, and then select one of your programs and drivers on solid-state drives. Using Disk Defragmenter HP recommends using Disk Defragmenter to your hard drive at least once a month. Updates can safely delete to clean the computer, and tips for updating programs and drivers, steps to free up disk space by performing regular maintenance tasks...
User Guide
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... computer. To register fingerprints with keyboards: ▲ Turn on the fingerprint sensor to the keyboard base before beginning these steps. 1. Using the fingerprint reader (select models only) Integrated fingerprint readers are available on password in Setup Utility (BIOS): CAUTION: Use extreme care when making changes in Setup Utility (BIOS). To set up a user account and password on or restart the tablet, and then quickly hold down button. - NOTE: If your computer and...
... computer. To register fingerprints with keyboards: ▲ Turn on the fingerprint sensor to the keyboard base before beginning these steps. 1. Using the fingerprint reader (select models only) Integrated fingerprint readers are available on password in Setup Utility (BIOS): CAUTION: Use extreme care when making changes in Setup Utility (BIOS). To set up a user account and password on or restart the tablet, and then quickly hold down button. - NOTE: If your computer and...
User Guide
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... or a software or hardware failure. Installing critical security updates CAUTION: Microsoft sends out alerts regarding critical updates. Security cable locks are only one of the security cable slot on your computer, see Updating programs and drivers on -screen instructions. Loop the security cable lock around a secured object. 2. WLANs in this section. For the location of several methods that should be employed as you set up , restoring, and recovering on...
... or a software or hardware failure. Installing critical security updates CAUTION: Microsoft sends out alerts regarding critical updates. Security cable locks are only one of the security cable slot on your computer, see Updating programs and drivers on -screen instructions. Loop the security cable lock around a secured object. 2. WLANs in this section. For the location of several methods that should be employed as you set up , restoring, and recovering on...
User Guide
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... installation by unplugging the power cord from your computer is connected to a network, consult the network administrator before installing any instructions that has an .exe extension (for HP updates now. 3. Follow the on -screen instructions. 4. From the Windows desktop, right-click the Start button, and then select File Explorer. 2. Using the hard drive path you are ready to download your BIOS, make a note of the path to the location on the screen...
... installation by unplugging the power cord from your computer is connected to a network, consult the network administrator before installing any instructions that has an .exe extension (for HP updates now. 3. Follow the on -screen instructions. 4. From the Windows desktop, right-click the Start button, and then select File Explorer. 2. Using the hard drive path you are ready to download your BIOS, make a note of the path to the location on the screen...
User Guide
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... reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. For more information, see Creating HP Recovery media (select models only) on page 51. Minimized Image Recovery installs only drivers and hardware-enabling applications. IMPORTANT: Recovery through the Drivers and Applications Reinstall option in the image continue to be available for restoring from the media provided by using the HP Recovery media that you can use the HP Recovery media. For more information, see Help and Support. ▲ From the Start screen, type support...
... reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. For more information, see Creating HP Recovery media (select models only) on page 51. Minimized Image Recovery installs only drivers and hardware-enabling applications. IMPORTANT: Recovery through the Drivers and Applications Reinstall option in the image continue to be available for restoring from the media provided by using the HP Recovery media that you can use the HP Recovery media. For more information, see Help and Support. ▲ From the Start screen, type support...
User Guide
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... HP Recovery Manager, you remove the Recovery partition, create HP Recovery media; See Changing the computer boot order on -screen instructions. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Changing the computer boot order If your computer does not restart in BIOS where the computer looks for boot options. 3. or Turn on or restart the computer, quickly press the volume down button, and then tap f9 for an optical drive or a USB flash drive. Start Computer Setup: For computers or tablets with a detachable keyboard, connect the keyboard...
... HP Recovery Manager, you remove the Recovery partition, create HP Recovery media; See Changing the computer boot order on -screen instructions. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Changing the computer boot order If your computer does not restart in BIOS where the computer looks for boot options. 3. or Turn on or restart the computer, quickly press the volume down button, and then tap f9 for an optical drive or a USB flash drive. Start Computer Setup: For computers or tablets with a detachable keyboard, connect the keyboard...
User Guide
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... 33 storing 33 user-replaceable 32 battery bay, identifying 6 battery information, finding 32 battery lock, identifying 6 battery power 31 battery release latch, identifying 6 battery temperature 33 bay, battery 6 Beats Audio 20 Beats Audio Control Panel 20 Beats Audio hot key 20 best practices 1 BIOS determining version 46 downloading an update 47 starting the Setup Utility 46 updating 46 Bluetooth compartment, identifying 6 Bluetooth device 14, 16 Bluetooth label 13 boot order changing 55 bottom 13 buttons left TouchPad 7 power 7 right TouchPad 8 C caps lock light, identifying 6 caring for...
... 33 storing 33 user-replaceable 32 battery bay, identifying 6 battery information, finding 32 battery lock, identifying 6 battery power 31 battery release latch, identifying 6 battery temperature 33 bay, battery 6 Beats Audio 20 Beats Audio Control Panel 20 Beats Audio hot key 20 best practices 1 BIOS determining version 46 downloading an update 47 starting the Setup Utility 46 updating 46 Bluetooth compartment, identifying 6 Bluetooth device 14, 16 Bluetooth label 13 boot order changing 55 bottom 13 buttons left TouchPad 7 power 7 right TouchPad 8 C caps lock light, identifying 6 caring for...
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... 15 R recover options 52 recovery discs 52, 54 HP Recovery Manager 53 media 54 starting 54 supported discs 52 system 53 USB flash drive 54 using HP Recovery media 52 recovery media creating 51 creating using HP Recovery Manager 52 recovery partition removing 55 regulatory information regulatory label 13 wireless certification labels 13 right control zone, identifying 8 right-edge swipe TouchPad and touch screen gesture 27 RJ-45 (network) jack, identifying 8 RJ-45 (network) status lights, identifying 8 S security cable lock, installing 44 security cable slot, identifying 8 serial number 13 60...
... 15 R recover options 52 recovery discs 52, 54 HP Recovery Manager 53 media 54 starting 54 supported discs 52 system 53 USB flash drive 54 using HP Recovery media 52 recovery media creating 51 creating using HP Recovery Manager 52 recovery partition removing 55 regulatory information regulatory label 13 wireless certification labels 13 right control zone, identifying 8 right-edge swipe TouchPad and touch screen gesture 27 RJ-45 (network) jack, identifying 8 RJ-45 (network) status lights, identifying 8 S security cable lock, installing 44 security cable slot, identifying 8 serial number 13 60...
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... 8 service labels, locating 13 setting password protection on wakeup 30 Setup Utility (BIOS) passwords 42 sharing media 18 shipping the computer 39 shutdown 35 SIM slot, identifying 9 Sleep exiting 30 initiating 30 Sleep and Hibernation initiating 29 slots memory card reader 7 security cable 8 SIM 9 software Disk Cleanup 37 Disk Defragmenter 37 software updates, installing 44 speakers connecting 19 identifying 9 Starting right 1 storing a battery 33 supported discs, recovery 52 system recovery 53 system restore point creating 52 system restore point, creating 51 T tap TouchPad and touch screen...
... 8 service labels, locating 13 setting password protection on wakeup 30 Setup Utility (BIOS) passwords 42 sharing media 18 shipping the computer 39 shutdown 35 SIM slot, identifying 9 Sleep exiting 30 initiating 30 Sleep and Hibernation initiating 29 slots memory card reader 7 security cable 8 SIM 9 software Disk Cleanup 37 Disk Defragmenter 37 software updates, installing 44 speakers connecting 19 identifying 9 Starting right 1 storing a battery 33 supported discs, recovery 52 system recovery 53 system restore point creating 52 system restore point, creating 51 T tap TouchPad and touch screen...