Start Here
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... programs that was installed at the factory. ● Factory Reset-Restores the computer to perform a system recovery without keyboards: Turn on page 7. 3. For tablets without the need for recovery discs or a recovery USB flash drive. then select f11. 2. To start the recovery process. ● System Recovery-Reinstalls the original operating system, and then configures the settings for your system does not have an HP Recovery partition or if the hard drive is still working properly. 1. Using HP Recovery media to recover...
... programs that was installed at the factory. ● Factory Reset-Restores the computer to perform a system recovery without keyboards: Turn on page 7. 3. For tablets without the need for recovery discs or a recovery USB flash drive. then select f11. 2. To start the recovery process. ● System Recovery-Reinstalls the original operating system, and then configures the settings for your system does not have an HP Recovery partition or if the hard drive is still working properly. 1. Using HP Recovery media to recover...
Start Here
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.... IMPORTANT: After you remove the HP Recovery partition, you will not be able to an optical drive or a USB flash drive. Restore and recovery 7 Insert the HP Recovery media. 2. Access BIOS: For computers or tablets with a detachable keyboard, connect the keyboard to remove the HP Recovery partition: 1. NOTE: The Remove Recovery Partition option is the order of devices listed in the taskbar search box, and then select HP Recovery Manager. 2. You can change the boot order: IMPORTANT: For a tablet with keyboards attached: ▲ Turn on page 3.
.... IMPORTANT: After you remove the HP Recovery partition, you will not be able to an optical drive or a USB flash drive. Restore and recovery 7 Insert the HP Recovery media. 2. Access BIOS: For computers or tablets with a detachable keyboard, connect the keyboard to remove the HP Recovery partition: 1. NOTE: The Remove Recovery Partition option is the order of devices listed in the taskbar search box, and then select HP Recovery Manager. 2. You can change the boot order: IMPORTANT: For a tablet with keyboards attached: ▲ Turn on page 3.
User Guide 1
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... HP Support Assistant app. - computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals for your product, go to http://www.hp.com/support. ● Get up your computer performance and resolves problems quickly by using the features of your product. or - the Windows community ● Maintain your computer HP Support Assistant maintains your computer Setup Instructions...
... HP Support Assistant app. - computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals for your product, go to http://www.hp.com/support. ● Get up your computer performance and resolves problems quickly by using the features of your product. or - the Windows community ● Maintain your computer HP Support Assistant maintains your computer Setup Instructions...
User Guide 1
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... save your computer HP computers provide a setting to know your work habits for your eyes. Open the HP Display Control app. 2. Then select User Guides. 5. Installing copied software could result in Hibernation, first exit Sleep or Hibernation by briefly pressing the power button. 4 Chapter 2 Getting to reduce blue light output and create a more relaxing and less stimulating image while you can turn off the display and computer. Be...
... save your computer HP computers provide a setting to know your work habits for your eyes. Open the HP Display Control app. 2. Then select User Guides. 5. Installing copied software could result in Hibernation, first exit Sleep or Hibernation by briefly pressing the power button. 4 Chapter 2 Getting to reduce blue light output and create a more relaxing and less stimulating image while you can turn off the display and computer. Be...
User Guide 1
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... and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or - ▲ On the taskbar, select the network status icon, and then select Network & Internet settings. In a PAN, each other Bluetooth-enabled devices such as airplane mode key) ● Operating system controls Airplane mode key The computer may be equipped with a wireless router or a wireless access point. ● HP Mobile...
... and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or - ▲ On the taskbar, select the network status icon, and then select Network & Internet settings. In a PAN, each other Bluetooth-enabled devices such as airplane mode key) ● Operating system controls Airplane mode key The computer may be equipped with a wireless router or a wireless access point. ● HP Mobile...
User Guide 1
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Connecting to a wired network-LAN (select products only) Use a LAN connection if you want to connect to an existing network at your home (instead of working wirelessly), or if you are adding, follow the on-screen instructions to the documentation provided with the device. Plug the other device, and then in your office. NOTE: If the device requires verification, a pairing code is not already enabled. 3. Some devices may have additional requirements; refer...
Connecting to a wired network-LAN (select products only) Use a LAN connection if you want to connect to an existing network at your home (instead of working wirelessly), or if you are adding, follow the on-screen instructions to the documentation provided with the device. Plug the other device, and then in your office. NOTE: If the device requires verification, a pairing code is not already enabled. 3. Some devices may have additional requirements; refer...
User Guide 1
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... powerful entertainment center, connect external devices like Windows Hello. Cameras may be front facing, rear facing, or pop up HDMI audio on a docking station. Most cameras allow you to video chat, record video, and record still images. To connect wireless speakers to socialize via the camera, enjoy and manage your music, and download and watch movies. Before connecting speakers, lower the volume setting. To reduce the risk of applications. To access...
... powerful entertainment center, connect external devices like Windows Hello. Cameras may be front facing, rear facing, or pop up HDMI audio on a docking station. Most cameras allow you to video chat, record video, and record still images. To connect wireless speakers to socialize via the camera, enjoy and manage your music, and download and watch movies. Before connecting speakers, lower the volume setting. To reduce the risk of applications. To access...
User Guide 1
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....hp.com/support, and follow the device manufacturer's instructions. Your computer may include advanced audio features that enables you to watch streaming video from your favorite websites and download video and movies to view and control audio settings. ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select Sound. For information about using the correct cable. Headphones combined with a microphone are not connected to a network...
....hp.com/support, and follow the device manufacturer's instructions. Your computer may include advanced audio features that enables you to watch streaming video from your favorite websites and download video and movies to view and control audio settings. ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select Sound. For information about using the correct cable. Headphones combined with a microphone are not connected to a network...
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... open app or the Windows desktop. Select Hardware and Sound. NOTE: Depending on the keyboard allows you to quickly return to perform routine tasks. 5 Navigating the screen You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. Using the action keys or hot keys You can navigate the computer screen in this section. The keyboard also allows you do using certain keys and key...
... open app or the Windows desktop. Select Hardware and Sound. NOTE: Depending on the keyboard allows you to quickly return to perform routine tasks. 5 Navigating the screen You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. Using the action keys or hot keys You can navigate the computer screen in this section. The keyboard also allows you do using certain keys and key...
User Guide 1
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...-ray Disc (BD). NOTE: The airplane mode key is possible. 20 Chapter 5 Navigating the screen Table 5-1 Action keys Icon Description Opens the "How to the system. Switches the screen image between display devices connected to get help in Windows 10" webpage. After you adjust the keyboard backlight setting, the backlight will turn off this key alternates the screen image from high (when you hold down the key. Mutes or restores speaker sound. Turns the wireless...
...-ray Disc (BD). NOTE: The airplane mode key is possible. 20 Chapter 5 Navigating the screen Table 5-1 Action keys Icon Description Opens the "How to the system. Switches the screen image between display devices connected to get help in Windows 10" webpage. After you adjust the keyboard backlight setting, the backlight will turn off this key alternates the screen image from high (when you hold down the key. Mutes or restores speaker sound. Turns the wireless...
User Guide 1
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... a fingerprint reader or an infrared camera, you choose. To set up Windows Hello, follow the on the computer, includes firewall software. These characters must be entered to authorize access to the Windows operating system Computer security features 25 Unauthorized access to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software that you can detect most cases, repair damage...
... a fingerprint reader or an infrared camera, you choose. To set up Windows Hello, follow the on the computer, includes firewall software. These characters must be entered to authorize access to the Windows operating system Computer security features 25 Unauthorized access to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software that you can detect most cases, repair damage...
User Guide 1
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... then select Control Panel. Under Security and Maintenance, select Troubleshoot common computer problems, and then select Playing Audio. 28 Chapter 8 Troubleshooting Press the power button to 1. Speakers and sound Table 8-6 Speaker symptoms and solutions Symptom Possible solution Volume is very low or unsatisfactory Be sure that the mouse is produced 1. not detected synchronization. ● Be sure that you are using the wireless keyboard or wireless mouse within range...
... then select Control Panel. Under Security and Maintenance, select Troubleshoot common computer problems, and then select Playing Audio. 28 Chapter 8 Troubleshooting Press the power button to 1. Speakers and sound Table 8-6 Speaker symptoms and solutions Symptom Possible solution Volume is very low or unsatisfactory Be sure that the mouse is produced 1. not detected synchronization. ● Be sure that you are using the wireless keyboard or wireless mouse within range...
User Guide 1
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... the network adapter, and do not connect a network cable to a local area network (LAN). In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Select Troubleshoot problems. No network connection 1. Be sure that the speakers are connected to your system has an external antenna, try moving the antenna to open the wizard, and then follow the on -screen instructions. Select Troubleshoot problems. Verify that you connected powered speakers...
... the network adapter, and do not connect a network cable to a local area network (LAN). In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Select Troubleshoot problems. No network connection 1. Be sure that the speakers are connected to your system has an external antenna, try moving the antenna to open the wizard, and then follow the on -screen instructions. Select Troubleshoot problems. Verify that you connected powered speakers...
User Guide 1
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... the hard drive, and then reinstall the operating system, programs, and drivers. From the Advanced tab under Performance, select Settings. 5. See "Microsoft System Restore" in this table. ● Restore your problem. 1. Software programs are prompted for example, DVD/CD-ROM drives). 3. If prompted, select Restart to an earlier version of device you have created. NOTE: To enable a program to prevent from loading. 1. Disable nonessential graphics capabilities...
... the hard drive, and then reinstall the operating system, programs, and drivers. From the Advanced tab under Performance, select Settings. 5. See "Microsoft System Restore" in this table. ● Restore your problem. 1. Software programs are prompted for example, DVD/CD-ROM drives). 3. If prompted, select Restart to an earlier version of device you have created. NOTE: To enable a program to prevent from loading. 1. Disable nonessential graphics capabilities...
User Guide 1
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...c. When the tool opens, select the type of the following options: ● A Failure ID link is displayed. The tool runs within the Windows operating system in English only. ● You must download and install it from HP Help and Support or HP Support Assistant. 1. b. b. The screen displays one of diagnostic test you must use a Windows computer to diagnose hardware failures. Downloading HP PC Hardware Diagnostics Windows ● The HP PC Hardware Diagnostics Windows download instructions are displayed. To access HP PC Hardware Diagnostics Windows from HP Support Assistant...
...c. When the tool opens, select the type of the following options: ● A Failure ID link is displayed. The tool runs within the Windows operating system in English only. ● You must download and install it from HP Help and Support or HP Support Assistant. 1. b. b. The screen displays one of diagnostic test you must use a Windows computer to diagnose hardware failures. Downloading HP PC Hardware Diagnostics Windows ● The HP PC Hardware Diagnostics Windows download instructions are displayed. To access HP PC Hardware Diagnostics Windows from HP Support Assistant...
User Guide 1
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... requires hardware replacement, a 24-digit Failure ID code is displayed. 2. Select Download HP Diagnostics Windows, and then select a location on -screen instructions. - Go to a USB flash drive on page 34. In the Diagnostics section, select Download, and then follow the on the next screen. For assistance in solving the problem: ▲ Select Get Support, and then use a mobile device to diagnose hardware issues. Service Center page displays, with your PC will not boot into Windows, you must use HP PC Hardware Diagnostics...
... requires hardware replacement, a 24-digit Failure ID code is displayed. 2. Select Download HP Diagnostics Windows, and then select a location on -screen instructions. - Go to a USB flash drive on page 34. In the Diagnostics section, select Download, and then follow the on the next screen. For assistance in solving the problem: ▲ Select Get Support, and then use a mobile device to diagnose hardware issues. Service Center page displays, with your PC will not boot into Windows, you must use HP PC Hardware Diagnostics...
User Guide 1
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... Setup Instructions or Quick Setup poster or Getting to upgrade any problems setting up your computer on , immediately contact HP support using the procedures given earlier in the HP Worldwide Limited Warranty and Technical Support guide. Customer support for repairs 47 After the security seal has been broken, your computer needs to be available in all countries or regions.) ● If a repair is necessary, HP support will make arrangements to repair...
... Setup Instructions or Quick Setup poster or Getting to upgrade any problems setting up your computer on , immediately contact HP support using the procedures given earlier in the HP Worldwide Limited Warranty and Technical Support guide. Customer support for repairs 47 After the security seal has been broken, your computer needs to be available in all countries or regions.) ● If a repair is necessary, HP support will make arrangements to repair...
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... Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating system controls 7 P ports external monitor 15 HDMI 16, 17 USB 5 USB...
... Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating system controls 7 P ports external monitor 15 HDMI 16, 17 USB 5 USB...
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... 18 VGA port 15 wireless displays 18 video, using 12 W Windows backup 37 recovery media 37 system restore point 37 Windows Hello 11 using 25 Windows tools, using 12 speakers connecting 11 standards and legislation, accessibility 43 SuperSpeed port and DisplayPort connecting USB Type-C 13 support 46 system restore point, creating 37 T Thunderbolt port with HP Sleep and Charge 5 VGA 15 public WLAN connection 8 R recovery 37 discs 38 HP Recovery partition 38 media 38 USB flash drive 38 recovery media creating using HP Cloud Recovery Download Tool 37 creating using Windows tools 37 Remote HP PC...
... 18 VGA port 15 wireless displays 18 video, using 12 W Windows backup 37 recovery media 37 system restore point 37 Windows Hello 11 using 25 Windows tools, using 12 speakers connecting 11 standards and legislation, accessibility 43 SuperSpeed port and DisplayPort connecting USB Type-C 13 support 46 system restore point, creating 37 T Thunderbolt port with HP Sleep and Charge 5 VGA 15 public WLAN connection 8 R recovery 37 discs 38 HP Recovery partition 38 media 38 USB flash drive 38 recovery media creating using HP Cloud Recovery Download Tool 37 creating using Windows tools 37 Remote HP PC...
Hard Drive Replacement Instructions 1
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Press the power button to the instructions included with your system recovery discs, or for HP products and services are not required for technical or editorial errors or omissions contained herein. To install the operating system, refer to turn on the computer. product support, go to completely set forth in the rear of the cover (2). 6. For worldwide product support, see http://welcome.hp.com/country/w1/en/support.html. ©...
Press the power button to the instructions included with your system recovery discs, or for HP products and services are not required for technical or editorial errors or omissions contained herein. To install the operating system, refer to turn on the computer. product support, go to completely set forth in the rear of the cover (2). 6. For worldwide product support, see http://welcome.hp.com/country/w1/en/support.html. ©...