Warranty and Legal Guide
Page 10
...; Romania ● Belgium and the Netherlands ● Finland ● Slovenia ● Croatia ● Latvia ● Lithuania ● Estonia HP PRODUCT HP ScanJet Pro 2000 s2, 3000 s4, N4000 snw1, HP ScanJet Enterprise Flow 5000 s5, 7000 s3, N7000 snw1 DURATION OF LIMITED WARRANTY* One-year limited warranty NOTE: *Warranty and support options vary by product, country...
...; Romania ● Belgium and the Netherlands ● Finland ● Slovenia ● Croatia ● Latvia ● Lithuania ● Estonia HP PRODUCT HP ScanJet Pro 2000 s2, 3000 s4, N4000 snw1, HP ScanJet Enterprise Flow 5000 s5, 7000 s3, N7000 snw1 DURATION OF LIMITED WARRANTY* One-year limited warranty NOTE: *Warranty and support options vary by product, country...
Warranty and Legal Guide
Page 32
... for the interface cable to your product is assigned a regulatory model number. Product model number HP ScanJet Pro 2000 s2 HP ScanJet Pro 3000 s4 HP ScanJet Pro N4000 snw1 HP ScanJet Enterprise Flow 5000 s5, HP ScanJet Enterprise Flow 7000 s3 HP ScanJet Enterprise Flow N7000 snw1 Regulatory model number SHNGD-1902-02 SHNGD-1902-01 SHNGD-1902-00 SHNGD-1604 (WW...
... for the interface cable to your product is assigned a regulatory model number. Product model number HP ScanJet Pro 2000 s2 HP ScanJet Pro 3000 s4 HP ScanJet Pro N4000 snw1 HP ScanJet Enterprise Flow 5000 s5, HP ScanJet Enterprise Flow 7000 s3 HP ScanJet Enterprise Flow N7000 snw1 Regulatory model number SHNGD-1902-02 SHNGD-1902-01 SHNGD-1902-00 SHNGD-1604 (WW...
User Guide
Page 8
... snw1 models 69 Replace the pickup roller module 69 Replace the separation rollers ...70 Replace the roller kit (5000 s5, 7000 s3 and N7000 snw1 models 72 Replace the pickup roller module 72 Replace the separation rollers ...73 Order parts and accessories ...74 4 Solve problems ...75 ...troubleshooting tips ...75 Reset the scanner(N4000 snw1 and N7000 snw1 models 76 Interpret control panel lights and patterns (2000 s2 and 3000 s4 models 77 Scanner installation problems ...78 Check the cables ...78 Uninstall and then reinstall the HP ScanJet drivers and tools (Windows 78 Power issues ...80 ...
... snw1 models 69 Replace the pickup roller module 69 Replace the separation rollers ...70 Replace the roller kit (5000 s5, 7000 s3 and N7000 snw1 models 72 Replace the pickup roller module 72 Replace the separation rollers ...73 Order parts and accessories ...74 4 Solve problems ...75 ...troubleshooting tips ...75 Reset the scanner(N4000 snw1 and N7000 snw1 models 76 Interpret control panel lights and patterns (2000 s2 and 3000 s4 models 77 Scanner installation problems ...78 Check the cables ...78 Uninstall and then reinstall the HP ScanJet drivers and tools (Windows 78 Power issues ...80 ...
User Guide
Page 88
...connections did not solve the problem, the problem might not be compatible with the scanner. Try uninstalling and then reinstalling the HP ScanJet drivers and tools. 78 Chapter 4 Solve problems ENWW Scanner installation problems Review the following information about resolving scanner installation problems. ...● Check the cables ● Uninstall and then reinstall the HP ScanJet drivers and tools (Windows) Check the cables Table 4-2 Check cable Cable type Power cable USB cable Ethernet cable (N4000 snw1 and N7000 snw1 models) Action The power cable is connected between the scanner ...
...connections did not solve the problem, the problem might not be compatible with the scanner. Try uninstalling and then reinstalling the HP ScanJet drivers and tools. 78 Chapter 4 Solve problems ENWW Scanner installation problems Review the following information about resolving scanner installation problems. ...● Check the cables ● Uninstall and then reinstall the HP ScanJet drivers and tools (Windows) Check the cables Table 4-2 Check cable Cable type Power cable USB cable Ethernet cable (N4000 snw1 and N7000 snw1 models) Action The power cable is connected between the scanner ...
User Guide
Page 91
... ● 7000 s3 models: www.hp.com/support/sjflow7000s3 ● N7000 snw1 models: www.hp.com/support/sjflown7000snw1 3. A cable might be defective. After each step, start a scan to see if the scanner is still not on . Go to uninstall the following applications: ● HP ScanJet Basic Device Software ● HP ScanJet ISIS Driver ENWW Power issues 81...
... ● 7000 s3 models: www.hp.com/support/sjflow7000s3 ● N7000 snw1 models: www.hp.com/support/sjflown7000snw1 3. A cable might be defective. After each step, start a scan to see if the scanner is still not on . Go to uninstall the following applications: ● HP ScanJet Basic Device Software ● HP ScanJet ISIS Driver ENWW Power issues 81...
User Guide
Page 98
...Use the cable that prevent the scanner from working. ● Windows: If the scanner does not work, uninstall and then reinstall the HP ScanJet drivers and software. Another USB cable might not be compatible with the scanner. If the Ethernet cable is securely connected between the product... connection issues. ● Check the USB connection ● Check the ethernet connection (N4000 snw1 and N7000 snw1 models) ● Check the wireless connection (N4000 snw1 and N7000 snw1 models) Check the USB connection Follow these steps to check the ethernet connection. 1. Check the ethernet...
...Use the cable that prevent the scanner from working. ● Windows: If the scanner does not work, uninstall and then reinstall the HP ScanJet drivers and software. Another USB cable might not be compatible with the scanner. If the Ethernet cable is securely connected between the product... connection issues. ● Check the USB connection ● Check the ethernet connection (N4000 snw1 and N7000 snw1 models) ● Check the wireless connection (N4000 snw1 and N7000 snw1 models) Check the USB connection Follow these steps to check the ethernet connection. 1. Check the ethernet...