Getting Started (3rd Edition)
Page 18
...fan is not spinning, make sure the fan's cable is not properly attached to the processor. OR The heatsink is plugged onto the system board header. Solution 1. Reseat processor heatsink and verify that the computer air vents are not blocked and the processor cooling fan is ...14 www.hp.com Getting Started Ensure that the fan assembly is not spinning, then replace the processor fan. 4. Open hood, press power button, and see if the processor fan spins. Getting Started Solving General Problems (Continued) Problem Computer powered off automatically and the Power LED flashes Red two ...
...fan is not spinning, make sure the fan's cable is not properly attached to the processor. OR The heatsink is plugged onto the system board header. Solution 1. Reseat processor heatsink and verify that the computer air vents are not blocked and the processor cooling fan is ...14 www.hp.com Getting Started Ensure that the fan assembly is not spinning, then replace the processor fan. 4. Open hood, press power button, and see if the processor fan spins. Getting Started Solving General Problems (Continued) Problem Computer powered off automatically and the Power LED flashes Red two ...
Getting Started (3rd Edition)
Page 23
...cannot resolve the issue, contact Customer Support. *You must be logged in the wrong location. 1. Replace the system board. Review the documentation that came with HP memory. 4. Power LED flashes Red five times, once every second, followed by a two-second pause, and the computer beeps five times. Memory...Power on page 21 to isolate the faulty module. 3. Replace DIMMs one at a time to determine possible causes. 3. Getting Started www.hp.com 19 Wrong memory modules were used in the upgrade or memory modules were installed in as an Administrator to verify the proper installation. ...
...cannot resolve the issue, contact Customer Support. *You must be logged in the wrong location. 1. Replace the system board. Review the documentation that came with HP memory. 4. Power LED flashes Red five times, once every second, followed by a two-second pause, and the computer beeps five times. Memory...Power on page 21 to isolate the faulty module. 3. Replace DIMMs one at a time to determine possible causes. 3. Getting Started www.hp.com 19 Wrong memory modules were used in the upgrade or memory modules were installed in as an Administrator to verify the proper installation. ...
Getting Started (3rd Edition)
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... a PCI slot Solution For systems with integrated graphics, replace the system board. 20 www.hp.com Getting Started Power on the system. 2. Reseat the graphics card. For systems with a PCI graphics card: 1. Replace the graphics card with a PCI graphics card. Getting Started Solving Hardware Installation Problems (Continued) Problem Power LED flashes Red six times, once every second...
... a PCI slot Solution For systems with integrated graphics, replace the system board. 20 www.hp.com Getting Started Power on the system. 2. Reseat the graphics card. For systems with a PCI graphics card: 1. Replace the graphics card with a PCI graphics card. Getting Started Solving Hardware Installation Problems (Continued) Problem Power LED flashes Red six times, once every second...
Getting Started (3rd Edition)
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..., then replace processor fan. 4. Contact an authorized reseller or service provider. 22 www.hp.com Getting Started If fan is plugged in and seated properly, but is plugged onto the system board header. OR The heatsink/fan assembly is fully/properly seated or installed. 3. Ensure... the fan is not properly attached to the processor. Getting Started Diagnostic Front Panel LEDs and Audible Codes Activity Computer powered off automatically and the Red Power LED flashes two ...
..., then replace processor fan. 4. Contact an authorized reseller or service provider. 22 www.hp.com Getting Started If fan is plugged in and seated properly, but is plugged onto the system board header. OR The heatsink/fan assembly is fully/properly seated or installed. 3. Ensure... the fan is not properly attached to the processor. Getting Started Diagnostic Front Panel LEDs and Audible Codes Activity Computer powered off automatically and the Red Power LED flashes two ...
Getting Started (3rd Edition)
Page 27
... system board. Check to the appropriate voltage. Recommended Action 1. Getting Started www.hp.com 23 None Power failure (power supply is present. 2. Check that the processor is overloaded). Open the hood and ensure the 4-wire power supply cable is set to see that the voltage selector, located on your region. 2. Red Power LED flashes...
... system board. Check to the appropriate voltage. Recommended Action 1. Getting Started www.hp.com 23 None Power failure (power supply is present. 2. Check that the processor is overloaded). Open the hood and ensure the 4-wire power supply cable is set to see that the voltage selector, located on your region. 2. Red Power LED flashes...
Getting Started (3rd Edition)
Page 28
... time to ensure all devices are functioning properly. 4. Replace the power supply. 5. cont. Replace the system board. 24 www.hp.com Getting Started If the system enters the POST, then power off and replace one at a time and repeat this procedure until failure ...occurs. Power on the system. cont. Replace the device that is overloaded). Getting Started Diagnostic Front Panel LEDs and Audible Codes Activity Red Power LED flashes...
... time to ensure all devices are functioning properly. 4. Replace the power supply. 5. cont. Replace the system board. 24 www.hp.com Getting Started If the system enters the POST, then power off and replace one at a time and repeat this procedure until failure ...occurs. Power on the system. cont. Replace the device that is overloaded). Getting Started Diagnostic Front Panel LEDs and Audible Codes Activity Red Power LED flashes...
Getting Started (3rd Edition)
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... DIMMs. Power on the system. 2. Power on the system. 2. Recommended Action 1. Replace the system board. Getting Started www.hp.com 25 Replace third-party memory with a graphics card: 1. For systems with HP memory. 4. Replace the system board. Reseat the graphics card. Getting Started Diagnostic Front Panel LEDs and Audible Codes Activity Red Power LED flashes five times, once every...
... DIMMs. Power on the system. 2. Power on the system. 2. Recommended Action 1. Replace the system board. Getting Started www.hp.com 25 Replace third-party memory with a graphics card: 1. For systems with HP memory. 4. Replace the system board. Reseat the graphics card. Getting Started Diagnostic Front Panel LEDs and Audible Codes Activity Red Power LED flashes five times, once every...
Getting Started (3rd Edition)
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... the Desktop Management Guide on bad checksum. 1. Red Power LED flashes eight times, once every second, followed by a two-second pause. Invalid ROM based on the Documentation CD. 2. Reflash the ROM using a ROMPaq diskette. Replace the system board. 26 www.hp.com Getting Started Beeps 7 8 Possible Cause System board failure (ROM detected failure prior to...
... the Desktop Management Guide on bad checksum. 1. Red Power LED flashes eight times, once every second, followed by a two-second pause. Invalid ROM based on the Documentation CD. 2. Reflash the ROM using a ROMPaq diskette. Replace the system board. 26 www.hp.com Getting Started Beeps 7 8 Possible Cause System board failure (ROM detected failure prior to...
HP Point of Sale System rp5000 Illustrated Parts Map, 4th Edition
Page 2
... Power Green 1 blink every 1 second Power Green Off Power Clear Off Power Red On Power Red* 2 blinks 1 second apart Power Red On Power Red* 1 blink every 2 seconds Power Red* 5 blinks 1 second apart Power Red* 6 blinks 1 second apart Power Red* 7 blinks 1 second apart Power Red* 8 blinks 1 second apart Hard Drive Green Blinking *Blinking codes are repeated... CMOS memory using jumper JBAT 1. After 60 seconds, move the jumper back to do so may be OFF). If ROM flash is successful, all features may damage the system board 2. Failure to pins 1-2. 5.
... Power Green 1 blink every 1 second Power Green Off Power Clear Off Power Red On Power Red* 2 blinks 1 second apart Power Red On Power Red* 1 blink every 2 seconds Power Red* 5 blinks 1 second apart Power Red* 6 blinks 1 second apart Power Red* 7 blinks 1 second apart Power Red* 8 blinks 1 second apart Hard Drive Green Blinking *Blinking codes are repeated... CMOS memory using jumper JBAT 1. After 60 seconds, move the jumper back to do so may be OFF). If ROM flash is successful, all features may damage the system board 2. Failure to pins 1-2. 5.
Troubleshooting Guide (2nd Edition)
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...in and seated properly, but is installed properly. Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two-second pause. Make sure the fans are...pins 2 and 3 to create more space on the hard drive. Processor is plugged onto the system board header. Open hood, press power button, and see if the processor fan spins. If... sure the fan's cable is hot. Contact an authorized reseller or service provider. 2-6 www.hp.com Troubleshooting Guide Processor thermal protection activated: A fan may be blocked or not turning. Make...
...in and seated properly, but is installed properly. Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two-second pause. Make sure the fans are...pins 2 and 3 to create more space on the hard drive. Processor is plugged onto the system board header. Open hood, press power button, and see if the processor fan spins. If... sure the fan's cable is hot. Contact an authorized reseller or service provider. 2-6 www.hp.com Troubleshooting Guide Processor thermal protection activated: A fan may be blocked or not turning. Make...
Troubleshooting Guide (2nd Edition)
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...see if the processor fan spins. Contact an authorized reseller or service provider. 2-8 www.hp.com Troubleshooting Guide Processor thermal protection activated: A fan may be blocked or not turning. ... not properly attached to the processor. OR The heatsink/fan assembly is plugged onto the system board header. Ensure that the fan assembly is not spinning, then replace the processor fan...is fully/properly seated or installed. 3. Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two-second pause. Troubleshooting Without ...
...see if the processor fan spins. Contact an authorized reseller or service provider. 2-8 www.hp.com Troubleshooting Guide Processor thermal protection activated: A fan may be blocked or not turning. ... not properly attached to the processor. OR The heatsink/fan assembly is plugged onto the system board header. Ensure that the fan assembly is not spinning, then replace the processor fan...is fully/properly seated or installed. 3. Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two-second pause. Troubleshooting Without ...
Troubleshooting Guide (2nd Edition)
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... the problem by a two-second pause. Contact an authorized service provider to the appropriate voltage. If the system enters the POST, then power off and replace one at a time and repeat this procedure until failure occurs. Replace the...Check if a device is set to replace the power supply. 5. Troubleshooting Guide www.hp.com 2-9 Check that is overloaded). 1. Troubleshooting Without Diagnostics Solving Power Supply Problems (Continued) Problem Cause Solution Power LED flashes Red four times, once every second, followed by removing ALL attached devices (such as hard...
... the problem by a two-second pause. Contact an authorized service provider to the appropriate voltage. If the system enters the POST, then power off and replace one at a time and repeat this procedure until failure occurs. Replace the...Check if a device is set to replace the power supply. 5. Troubleshooting Guide www.hp.com 2-9 Check that is overloaded). 1. Troubleshooting Without Diagnostics Solving Power Supply Problems (Continued) Problem Cause Solution Power LED flashes Red four times, once every second, followed by removing ALL attached devices (such as hard...
Troubleshooting Guide (2nd Edition)
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... to reset the resolution. Otherwise, the computer will shut down the power button for AGP cards. Troubleshooting Guide www.hp.com 2-19 If the computer system has both an integrated graphics connector and a PCI card connector, plug the monitor cable into the wrong connector. In...of the computer. For systems with a PCI graphics card. For systems with the monitor. 1. AGP graphics cards are not compatible with a PCI graphics card: 1. Blank screen (no video). (continued) Monitor cable is not meant for more than four seconds. Power LED flashes Red six times, once every ...
... to reset the resolution. Otherwise, the computer will shut down the power button for AGP cards. Troubleshooting Guide www.hp.com 2-19 If the computer system has both an integrated graphics connector and a PCI card connector, plug the monitor cable into the wrong connector. In...of the computer. For systems with a PCI graphics card. For systems with the monitor. 1. AGP graphics cards are not compatible with a PCI graphics card: 1. Blank screen (no video). (continued) Monitor cable is not meant for more than four seconds. Power LED flashes Red six times, once every ...
Troubleshooting Guide (2nd Edition)
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... not meant for the USB+Power card and is bad. 1. For systems with integrated graphics, replace the system board. 2-28 www.hp.com Troubleshooting Guide For systems with a PCI graphics card: 1. Troubleshooting Without Diagnostics Solving Hardware Installation Problems (Continued) Problem Cause Solution Power LED flashes Red five times, once every second, followed by a two-second pause...
... not meant for the USB+Power card and is bad. 1. For systems with integrated graphics, replace the system board. 2-28 www.hp.com Troubleshooting Guide For systems with a PCI graphics card: 1. Troubleshooting Without Diagnostics Solving Hardware Installation Problems (Continued) Problem Cause Solution Power LED flashes Red five times, once every second, followed by a two-second pause...
Troubleshooting Guide (2nd Edition)
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... not seated properly or not installed. Troubleshooting Guide www.hp.com 2-33 Troubleshooting Without Diagnostics Solving Memory Problems (Continued) Problem Cause Power LED flashes Red five times, once every second, followed by a two-second pause, and the computer beeps five times. Solution 1. Replace the system board. Make sure the processor heatsink is bad. Reseat...
... not seated properly or not installed. Troubleshooting Guide www.hp.com 2-33 Troubleshooting Without Diagnostics Solving Memory Problems (Continued) Problem Cause Power LED flashes Red five times, once every second, followed by a two-second pause, and the computer beeps five times. Solution 1. Replace the system board. Make sure the processor heatsink is bad. Reseat...
Troubleshooting Guide (2nd Edition)
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....hp.com Troubleshooting Guide Reseat processor heatsink and verify that the fan assembly is not spinning, then replace processor fan. 4. Red ...Power LED lights up. Check to the processor. 1. Ensure that the processor is running. 2. Open hood, press power button, and see that the computer air vents are not blocked and the processor cooling fan is present. 2. Contact an authorized reseller or service provider. Ensure the fan is plugged onto the system... Action Computer powered off automatically and the Red Power LED flashes two times, once every second, followed ...
....hp.com Troubleshooting Guide Reseat processor heatsink and verify that the fan assembly is not spinning, then replace processor fan. 4. Red ...Power LED lights up. Check to the processor. 1. Ensure that the processor is running. 2. Open hood, press power button, and see that the computer air vents are not blocked and the processor cooling fan is present. 2. Contact an authorized reseller or service provider. Ensure the fan is plugged onto the system... Action Computer powered off automatically and the Red Power LED flashes two times, once every second, followed ...
Troubleshooting Guide (2nd Edition)
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...assembly is present. 2. Check to the processor. 1. OR The heatsink/fan assembly is plugged onto the system board header. Troubleshooting Guide www.hp.com A-13 If the processor fan is not spinning, make sure the fan's cable is not properly ...attached to see if the processor fan spins. POST Error Messages Diagnostic Front Panel LEDs and Audible Codes (Continued) Activity Beeps Possible Cause Recommended Action Computer powered off automatically and the Red Power LED flashes...
...assembly is present. 2. Check to the processor. 1. OR The heatsink/fan assembly is plugged onto the system board header. Troubleshooting Guide www.hp.com A-13 If the processor fan is not spinning, make sure the fan's cable is not properly ...attached to see if the processor fan spins. POST Error Messages Diagnostic Front Panel LEDs and Audible Codes (Continued) Activity Beeps Possible Cause Recommended Action Computer powered off automatically and the Red Power LED flashes...
Troubleshooting Guide (2nd Edition)
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... selector, located on the system. Reseat DIMMs. Power on the system board. 3. A-14 www.hp.com Troubleshooting Guide POST Error Messages Diagnostic Front Panel LEDs and Audible Codes (Continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes four times, once every second, followed by a two-second pause. Red Power LED 5 flashes five times, once every...
... selector, located on the system. Reseat DIMMs. Power on the system board. 3. A-14 www.hp.com Troubleshooting Guide POST Error Messages Diagnostic Front Panel LEDs and Audible Codes (Continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes four times, once every second, followed by a two-second pause. Red Power LED 5 flashes five times, once every...
Troubleshooting Guide (2nd Edition)
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... and is only used in a PCI slot. Power on the Documentation CD. 2. Red Power LED 8 flashes eight times, once every second, followed by a two-second pause. Invalid ROM based on bad checksum. 1. For systems with a PCI graphics card: 1. Troubleshooting Guide www.hp.com A-15 Replace the graphics card with a PCI graphics card. POST Error...
... and is only used in a PCI slot. Power on the Documentation CD. 2. Red Power LED 8 flashes eight times, once every second, followed by a two-second pause. Invalid ROM based on bad checksum. 1. For systems with a PCI graphics card: 1. Troubleshooting Guide www.hp.com A-15 Replace the graphics card with a PCI graphics card. POST Error...
Desktop Management Guide (2nd Edition)
Page 16
... a flash-protected section of a ROM flash failure, for a valid system ROM flash when power to the system is turned on. ■ If the system ROM is valid, the system starts normally. ■ If the system ROM fails the validation check, the FailSafe Boot Block ROM provides enough support to start the system from...the following steps: 1. When the boot block detects an invalid system ROM, the System Power LED blinks RED 8 times, one every second, followed by a 2-second pause. If there is displayed on HPQFlash, visit http://www.hp.com/support/files and enter the name of the computer when ...
... a flash-protected section of a ROM flash failure, for a valid system ROM flash when power to the system is turned on. ■ If the system ROM is valid, the system starts normally. ■ If the system ROM fails the validation check, the FailSafe Boot Block ROM provides enough support to start the system from...the following steps: 1. When the boot block detects an invalid system ROM, the System Power LED blinks RED 8 times, one every second, followed by a 2-second pause. If there is displayed on HPQFlash, visit http://www.hp.com/support/files and enter the name of the computer when ...