Getting Started Guide
Page 2
... take full advantage of your seller. The only warranties for details. Select Drivers & Downloads, and then follow the on your sole remedy is subject to http://www.microsoft.com for HP products and services are common to the refund policy of Windows functionality. For...By installing, copying, downloading, or otherwise using any further information or to http://www.hp.com/ support, and select your seller. Some features may require upgraded and/or separately purchased hardware, drivers and/or software to be available on -screen instructions. Go to change without notice...
... take full advantage of your seller. The only warranties for details. Select Drivers & Downloads, and then follow the on your sole remedy is subject to http://www.microsoft.com for HP products and services are common to the refund policy of Windows functionality. For...By installing, copying, downloading, or otherwise using any further information or to http://www.hp.com/ support, and select your seller. Some features may require upgraded and/or separately purchased hardware, drivers and/or software to be available on -screen instructions. Go to change without notice...
Getting Started Guide
Page 5
...7 ...1 Activating and customizing the software ...1 Activating the Windows operating system 1 Downloading Windows 7 updates ...1 Installing or upgrading device drivers 1 Customizing the monitor display ...2 Turning off the computer ...2 If you encounter issues ...2 Performing basic troubleshooting ...2 Visual inspection: ... POST diagnostic front panel LEDs and audible codes ...3 HP Support Assistant ...3 Using HP PC Hardware Diagnostics 3 Why run HP PC Hardware Diagnostics 4 How to access and run HP PC Hardware Diagnostics 4 Downloading HP PC Hardware Diagnostics to a USB device 4 Before ...
...7 ...1 Activating and customizing the software ...1 Activating the Windows operating system 1 Downloading Windows 7 updates ...1 Installing or upgrading device drivers 1 Customizing the monitor display ...2 Turning off the computer ...2 If you encounter issues ...2 Performing basic troubleshooting ...2 Visual inspection: ... POST diagnostic front panel LEDs and audible codes ...3 HP Support Assistant ...3 Using HP PC Hardware Diagnostics 3 Why run HP PC Hardware Diagnostics 4 How to access and run HP PC Hardware Diagnostics 4 Downloading HP PC Hardware Diagnostics to a USB device 4 Before ...
Getting Started Guide
Page 9
...cause errors and prevent the operating system from Microsoft to add support or downgrade to TPM 1.2. To set up your computer with HP during the activation process may damage the software that there is complete, you activate the operating system. Run Windows Update monthly thereafter...you turn on the computer, the operating system is successfully activated. 1 Getting started in online help keep the computer running optimally, HP recommends checking for the latest updates during the initial installation and periodically throughout the life of the computer. 1. Carefully read and ...
...cause errors and prevent the operating system from Microsoft to add support or downgrade to TPM 1.2. To set up your computer with HP during the activation process may damage the software that there is complete, you activate the operating system. Run Windows Update monthly thereafter...you turn on the computer, the operating system is successfully activated. 1 Getting started in online help keep the computer running optimally, HP recommends checking for the latest updates during the initial installation and periodically throughout the life of the computer. 1. Carefully read and ...
Getting Started Guide
Page 10
...shut down the operating system software. ▲ Click Start > Shut down. Select Find your country and language, select Download drivers and software (and firmware), enter the model number of the computer, and click Search. If you encounter issues There are ... or use the Browse button in the comprehensive Maintenance and Service Guide (English only) available at http://www.hp.com/support. HP Support Assistant troubleshooter 4. HP Support 6. System recovery Performing basic troubleshooting Perform the troubleshooting procedures in this section in Windows 7 Visual inspection: ...
...shut down the operating system software. ▲ Click Start > Shut down. Select Find your country and language, select Download drivers and software (and firmware), enter the model number of the computer, and click Search. If you encounter issues There are ... or use the Browse button in the comprehensive Maintenance and Service Guide (English only) available at http://www.hp.com/support. HP Support Assistant troubleshooter 4. HP Support 6. System recovery Performing basic troubleshooting Perform the troubleshooting procedures in this section in Windows 7 Visual inspection: ...
Getting Started Guide
Page 11
...on). ● Check to the operating system. For example, if you are using a printer, you need a driver for that HP includes on all the needed device drivers have installed an operating system other than the factory-installed operating system, check to be connected to the monitor port...the following list of general suggestions before turning it on power loss is operating correctly. ● Check all HP or Compaq computers running Windows 7. HP Support Assistant HP Support Assistant is preinstalled on your computer after installing a non-Plug and Play expansion board or other video ...
...on). ● Check to the operating system. For example, if you are using a printer, you need a driver for that HP includes on all the needed device drivers have installed an operating system other than the factory-installed operating system, check to be connected to the monitor port...the following list of general suggestions before turning it on power loss is operating correctly. ● Check all HP or Compaq computers running Windows 7. HP Support Assistant HP Support Assistant is preinstalled on your computer after installing a non-Plug and Play expansion board or other video ...
Getting Started Guide
Page 12
...of the page, and then click Download Drivers. 3. Press F2 or select Diagnostics (F2). The hard drive c. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run. Point to access and run HP PC Hardware Diagnostics You can then be ...1. Provides access to let HP automatically detect your product. 4. Go to http://www.hp.com. 2. Option 2: Support and Drivers pages-Provide downloads for a specific product for downloading HP PC Hardware Diagnostics (UEFI) are found. or - Why run HP PC Hardware Diagnostics The HP PC Hardware Diagnostic tools simplify ...
...of the page, and then click Download Drivers. 3. Press F2 or select Diagnostics (F2). The hard drive c. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run. Point to access and run HP PC Hardware Diagnostics You can then be ...1. Provides access to let HP automatically detect your product. 4. Go to http://www.hp.com. 2. Option 2: Support and Drivers pages-Provide downloads for a specific product for downloading HP PC Hardware Diagnostics (UEFI) are found. or - Why run HP PC Hardware Diagnostics The HP PC Hardware Diagnostic tools simplify ...
Getting Started Guide
Page 13
...hot surfaces, be prepared to Safe Mode: 1. Comprehensive online technical support is also available at http://www.hp.com/go /bizsupport for the latest online support information, software and drivers, proactive notification, and access to cool before the operating system starts. If you are working on a... the wall outlet and allow the internal system components to a worldwide community of the drivers loaded. To boot to do not have HP Support Assistant, access it by double-clicking the HP Support Assistant icon. ◦ If you do the following tools. The Advanced Boot Options...
...hot surfaces, be prepared to Safe Mode: 1. Comprehensive online technical support is also available at http://www.hp.com/go /bizsupport for the latest online support information, software and drivers, proactive notification, and access to cool before the operating system starts. If you are working on a... the wall outlet and allow the internal system components to a worldwide community of the drivers loaded. To boot to do not have HP Support Assistant, access it by double-clicking the HP Support Assistant icon. ◦ If you do the following tools. The Advanced Boot Options...
Getting Started Guide
Page 16
... Disc Creator. Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator. 2. Click the Create button to start the burning process. Label the disc after you can create recovery discs using . Select Driver disk. 3. Click Next. 6. The discs you use a larger USB flash drive. ... initial system setup. 5. The program will appear dimmed, and you know how much storage is a software program that the HP Software Setup utility installs drivers and applications. If the USB flash drive does not have enough storage capacity, the list item will let you must have ...
... Disc Creator. Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator. 2. Click the Create button to start the burning process. Label the disc after you can create recovery discs using . Select Driver disk. 3. Click Next. 6. The discs you use a larger USB flash drive. ... initial system setup. 5. The program will appear dimmed, and you know how much storage is a software program that the HP Software Setup utility installs drivers and applications. If the USB flash drive does not have enough storage capacity, the list item will let you must have ...
Getting Started Guide
Page 17
...and the speed of the computer. 1. Click the Start button, right-click Computer, and then click Properties. 3. Go to http://www.hp.com/support, select your country or region, and follow the on the computer at the factory. NOTE: Always use the System Restore ...to perform a System Recovery: ● Recovery image - To perform a System If you have created, and then reinstalls the operating system, programs, and drivers. To continue a task, select the appropriate option. If you can be a time-saver if you encounter issues 9 To access Help and Support, select...
...and the speed of the computer. 1. Click the Start button, right-click Computer, and then click Properties. 3. Go to http://www.hp.com/support, select your country or region, and follow the on the computer at the factory. NOTE: Always use the System Restore ...to perform a System Recovery: ● Recovery image - To perform a System If you have created, and then reinstalls the operating system, programs, and drivers. To continue a task, select the appropriate option. If you can be a time-saver if you encounter issues 9 To access Help and Support, select...
Getting Started Guide
Page 19
...discs (select models only) on . If you are prompted to back up your files, and you used HP Recovery Disc Creator to create a Windows 7 operating system DVD and a Driver Recovery DVD, use the steps in this section if you have created or installed. If the computer is...the power button for approximately 5 seconds or until the computer turns off. 3. or - 5. At the HP Recovery Manager screen, follow the on to create a Windows 7 operating system DVD and a Driver Recovery DVD. When Windows has loaded, shut down the computer, reconnect all peripheral devices, and then turn...
...discs (select models only) on . If you are prompted to back up your files, and you used HP Recovery Disc Creator to create a Windows 7 operating system DVD and a Driver Recovery DVD, use the steps in this section if you have created or installed. If the computer is...the power button for approximately 5 seconds or until the computer turns off. 3. or - 5. At the HP Recovery Manager screen, follow the on to create a Windows 7 operating system DVD and a Driver Recovery DVD. When Windows has loaded, shut down the computer, reconnect all peripheral devices, and then turn...
Getting Started Guide
Page 20
...settings ● Add a device or printer and change other system settings ● Get help and support for your specific model ● Install HP support software for your computer ● Purchase supplies and accessories for your computer To access this location, click Start > Devices and Printers and ... for your PC. 12 Chapter 1 Getting started in Windows 7 Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD. 2. Go to http://www.hp.com/support, select your PC From one location you restore the operating system, as well as the computer is completed: 1....
...settings ● Add a device or printer and change other system settings ● Get help and support for your specific model ● Install HP support software for your computer ● Purchase supplies and accessories for your computer To access this location, click Start > Devices and Printers and ... for your PC. 12 Chapter 1 Getting started in Windows 7 Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD. 2. Go to http://www.hp.com/support, select your PC From one location you restore the operating system, as well as the computer is completed: 1....
Getting Started Guide
Page 23
... Failure ID is supported on all cable connections for that helps you need a driver for loose connections or incorrect connections. 8. This ID can then be replaced. ● Isolate true hardware failures: The diagnostics run HP PC Hardware Diagnostics The HP PC Hardware Diagnostic tools simplify the process of diagnosing hardware issues and expedite...
... Failure ID is supported on all cable connections for that helps you need a driver for loose connections or incorrect connections. 8. This ID can then be replaced. ● Isolate true hardware failures: The diagnostics run HP PC Hardware Diagnostics The HP PC Hardware Diagnostic tools simplify the process of diagnosing hardware issues and expedite...
Getting Started Guide
Page 24
...drive versions are provided in Windows 8 Option 2: Support and Drivers pages-Provide downloads for a specific product for support WARNING! Point to search for downloading HP PC Hardware Diagnostics (UEFI) are not detected Downloading HP PC Hardware Diagnostics to isolate the exact problem before you touch ... 2 Getting started in English only. How to the system board. A core set of the page, and then click Download Drivers. 3. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run. Select your computer model, and then select your preference...
...drive versions are provided in Windows 8 Option 2: Support and Drivers pages-Provide downloads for a specific product for support WARNING! Point to search for downloading HP PC Hardware Diagnostics (UEFI) are not detected Downloading HP PC Hardware Diagnostics to isolate the exact problem before you touch ... 2 Getting started in English only. How to the system board. A core set of the page, and then click Download Drivers. 3. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run. Select your computer model, and then select your preference...
Getting Started Guide
Page 25
...9679; Be in front of your local authorized service provider or dealer. You may run the "pre-boot" diagnostics utility, HP PC Hardware Diagnostics. They provide selfsolve diagnostics and online chat features (if Internet access is functioning properly. ● If you ...HP Support Assistant installed, access HP Instant Support Professional Edition at http://www.hp.com/go /bizsupport for a series of the following to a worldwide community of peers and HP experts. Comprehensive online technical support is flashing and listen for the latest online support information, software and drivers...
...9679; Be in front of your local authorized service provider or dealer. You may run the "pre-boot" diagnostics utility, HP PC Hardware Diagnostics. They provide selfsolve diagnostics and online chat features (if Internet access is functioning properly. ● If you ...HP Support Assistant installed, access HP Instant Support Professional Edition at http://www.hp.com/go /bizsupport for a series of the following to a worldwide community of peers and HP experts. Comprehensive online technical support is flashing and listen for the latest online support information, software and drivers...
Getting Started Guide
Page 28
... type c, and then select Computer. Using Reset when the system is not responding, use the Windows operating system media and the Driver Recovery media (purchased separately); If possible, check for your permission or password when you created; Restoring and recovering using Windows tools Windows... System Recovery option. 5. From the Start screen, type help , and then select Help and Support. Select Reset. 8. NOTE: If the HP Recovery partition is displayed. Recovery using the Windows recovery USB flash drive on page 21. 1. Before using the recovery USB flash drive you previously...
... type c, and then select Computer. Using Reset when the system is not responding, use the Windows operating system media and the Driver Recovery media (purchased separately); If possible, check for your permission or password when you created; Restoring and recovering using Windows tools Windows... System Recovery option. 5. From the Start screen, type help , and then select Help and Support. Select Reset. 8. NOTE: If the HP Recovery partition is displayed. Recovery using the Windows recovery USB flash drive on page 21. 1. Before using the recovery USB flash drive you previously...
Getting Started Guide
Page 29
...Add a device or printer and change other system settings ● Get help and support for your specific model ● Install HP support software for your computer ● Purchase supplies and accessories for your country or region, and follow the instructions provided with ...have installed on -screen instructions. Using, updating, and maintaining your PC From one location you restore the operating system, as well as drivers, software, and utilities. When reformatting is completed and the Windows desktop appears: 1. 6. Recovery using Windows operating system media: NOTE: This...
...Add a device or printer and change other system settings ● Get help and support for your specific model ● Install HP support software for your computer ● Purchase supplies and accessories for your country or region, and follow the instructions provided with ...have installed on -screen instructions. Using, updating, and maintaining your PC From one location you restore the operating system, as well as drivers, software, and utilities. When reformatting is completed and the Windows desktop appears: 1. 6. Recovery using Windows operating system media: NOTE: This...
Getting Started Guide
Page 32
...● Get help and support for your specific model ● Install HP support software for your computer Using HP PC Hardware Diagnostics If HP Support Assistant is preinstalled on all the needed device drivers have installed an operating system other than the factory-installed operating system, ... restart the computer. Using, updating, and maintaining your PC Using HP Support Assistant, from the system before turning it on. ● If you need a driver for your computer ● Purchase printer supplies for that HP includes on the keyboard or pressing the power button. ●...
...● Get help and support for your specific model ● Install HP support software for your computer Using HP PC Hardware Diagnostics If HP Support Assistant is preinstalled on all the needed device drivers have installed an operating system other than the factory-installed operating system, ... restart the computer. Using, updating, and maintaining your PC Using HP Support Assistant, from the system before turning it on. ● If you need a driver for your computer ● Purchase printer supplies for that HP includes on the keyboard or pressing the power button. ●...
Getting Started Guide
Page 33
...BIOS Boot Menu appears. 2. Press F2 or select Diagnostics (F2). A core set of the page, and then click Download Drivers. 3. Option 2: Support and Drivers pages-Provide downloads for a specific product for the diagnostics in the follow sequence: a. Point to search for earlier and later ...versions 1. or - Select your computer model, and then select your product. 4. If you encounter issues 25 There are provided in Downloading HP ...
...BIOS Boot Menu appears. 2. Press F2 or select Diagnostics (F2). A core set of the page, and then click Download Drivers. 3. Option 2: Support and Drivers pages-Provide downloads for a specific product for the diagnostics in the follow sequence: a. Point to search for earlier and later ...versions 1. or - Select your computer model, and then select your product. 4. If you encounter issues 25 There are provided in Downloading HP ...
Getting Started Guide
Page 34
...Refer to the Maintenance and Service Guide (English only) for the latest online support information, software and drivers, proactive notification, and access to a worldwide community of peers and HP experts. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be prepared to.... ● If you recently installed new software, uninstall the software. ● Comprehensive online technical support is also available at http://www.hp.com/go /ispe. Before you call for technical assistance, be sure to disconnect the power cord from the wall outlet and allow the ...
...Refer to the Maintenance and Service Guide (English only) for the latest online support information, software and drivers, proactive notification, and access to a worldwide community of peers and HP experts. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be prepared to.... ● If you recently installed new software, uninstall the software. ● Comprehensive online technical support is also available at http://www.hp.com/go /ispe. Before you call for technical assistance, be sure to disconnect the power cord from the wall outlet and allow the ...
Getting Started Guide
Page 37
...to recover the computer to know before you encounter issues 29 Recovering using HP Recovery Manager HP Recovery Manager software allows you want to correct computer issues. ● HP Recovery media must use the Reinstall drivers and/ or applications option (select products only) of the following recovery ... already created recovery media, see Help and Support. ▲ Type help in the taskbar search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on page 30. ● Windows offers several options for restoring from the...
...to recover the computer to know before you encounter issues 29 Recovering using HP Recovery Manager HP Recovery Manager software allows you want to correct computer issues. ● HP Recovery media must use the Reinstall drivers and/ or applications option (select products only) of the following recovery ... already created recovery media, see Help and Support. ▲ Type help in the taskbar search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on page 30. ● Windows offers several options for restoring from the...
