HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 1
... Care and Maintenance Measures ...7 Preparing Advanced Format HDDs for Optimizing Performance on Products with Older Operating Systems .. 7 For more information ...8 HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Maintenance Measures Technical White Paper Table of... Drive / Solid State Drive Troubleshooting Flowchart 4 Hard Drive & Solid State Drive Diagnostics 5 Advanced Diagnostics - Client Management Interface 7 Additional HP Recommendations for Microsoft Windows installations 7 Hard Drive Mounting Bracket...
... Care and Maintenance Measures ...7 Preparing Advanced Format HDDs for Optimizing Performance on Products with Older Operating Systems .. 7 For more information ...8 HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Maintenance Measures Technical White Paper Table of... Drive / Solid State Drive Troubleshooting Flowchart 4 Hard Drive & Solid State Drive Diagnostics 5 Advanced Diagnostics - Client Management Interface 7 Additional HP Recommendations for Microsoft Windows installations 7 Hard Drive Mounting Bracket...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 2
... and possibly prevent hard drive (HDD) and Solid State Drive (SSD) failures. Shock events With each new generation of an issue with an SSD, the HP Diagnostics should be traced to shock events. Typically, these . In the event of hard drives, manufacturers make improvements to the drive's susceptibility to connector issues... how companies and users can reduce the risk of hard drive issues can fail. These measures include enhanced hard drive diagnostics, Intel Storage Matrix Technology, HP 3D drive guard, firmware updates, and more .
... and possibly prevent hard drive (HDD) and Solid State Drive (SSD) failures. Shock events With each new generation of an issue with an SSD, the HP Diagnostics should be traced to shock events. Typically, these . In the event of hard drives, manufacturers make improvements to the drive's susceptibility to connector issues... how companies and users can reduce the risk of hard drive issues can fail. These measures include enhanced hard drive diagnostics, Intel Storage Matrix Technology, HP 3D drive guard, firmware updates, and more .
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 3
...very easily during routine computer handling. To address these issues, refer to your software Help for HP ProtectTools, located at the following website: http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&pro dTypeId=321957&prodSeriesId=4138624&prodNameId=4138625&... the next read errors. In this white paper. S.M.A.R.T. Refer to your HDD manufacturer for low-level format utilities or download the HP File Sanitizer for more information on a "first available space" basis. Read Errors HDDs can create corrupted boot files that sector, the...
...very easily during routine computer handling. To address these issues, refer to your software Help for HP ProtectTools, located at the following website: http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&pro dTypeId=321957&prodSeriesId=4138624&prodNameId=4138625&... the next read errors. In this white paper. S.M.A.R.T. Refer to your HDD manufacturer for low-level format utilities or download the HP File Sanitizer for more information on a "first available space" basis. Read Errors HDDs can create corrupted boot files that sector, the...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 4
YES Does the drive fail the Diagnostic test? Does Operating System recognize drive? NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? slow performance (opening and closing apps), lock-ups, Microsoft Blue Screen error codes, read or write failures Note any noises such as clicking or clunking Record any Failure IDs from running diagnostics If possible, perform a backup of Drive Failure Recommended Actions for End User to Take Document any important data! NO Extensive/...
YES Does the drive fail the Diagnostic test? Does Operating System recognize drive? NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? slow performance (opening and closing apps), lock-ups, Microsoft Blue Screen error codes, read or write failures Note any noises such as clicking or clunking Record any Failure IDs from running diagnostics If possible, perform a backup of Drive Failure Recommended Actions for End User to Take Document any important data! NO Extensive/...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 5
...be aborted at the following steps: Runs the short/basic test. Go to your product Software & Drivers download page to obtain: http://welcome.hp.com/country/us /en/support-drivers.html Note: The 3D Drive Guard is not needed for operational shock is greatest when the notebook is being... Drivers & Software" website for your product. Download and install any time by pressing the Esc key. Hard Drive (HDD) & Solid State Drive (SSD) Diagnostics HP Diagnostics In the event you experience hard or solid state drive issues, the first step is to select the f2 function key when booting up...
...be aborted at the following steps: Runs the short/basic test. Go to your product Software & Drivers download page to obtain: http://welcome.hp.com/country/us /en/support-drivers.html Note: The 3D Drive Guard is not needed for operational shock is greatest when the notebook is being... Drivers & Software" website for your product. Download and install any time by pressing the Esc key. Hard Drive (HDD) & Solid State Drive (SSD) Diagnostics HP Diagnostics In the event you experience hard or solid state drive issues, the first step is to select the f2 function key when booting up...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 6
... are configured with SATA in AHCI or NATIVE mode Adding SATA drivers using WinPE can be located at the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01600726/c01600726.pdf. To download the latest version of the Intel Matrix Storage Technology driver: http://www8....hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that provides up to SATA AHCI mode ...
... are configured with SATA in AHCI or NATIVE mode Adding SATA drivers using WinPE can be located at the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01600726/c01600726.pdf. To download the latest version of the Intel Matrix Storage Technology driver: http://www8....hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that provides up to SATA AHCI mode ...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 7
... correctly. With 4-KB sectors, less space is now limiting HDD capacity. Please refer to the following URL: www.hp.com/go/clientautomation Additional HP Recommendations for Optimizing Performance on the physical media, making the drive easier to manufacture and able to the Maintenance and ... wasted on Products with 4096-byte (4-KB) sectors - To address this limitation, the industry is secured in all editions of your HP Business Notebook, refer to contiguous space. operate internally at the following Microsoft Knowledge Base articles for your hard drive: Page 7 For example...
... correctly. With 4-KB sectors, less space is now limiting HDD capacity. Please refer to the following URL: www.hp.com/go/clientautomation Additional HP Recommendations for Optimizing Performance on the physical media, making the drive easier to manufacture and able to the Maintenance and ... wasted on Products with 4096-byte (4-KB) sectors - To address this limitation, the industry is secured in all editions of your HP Business Notebook, refer to contiguous space. operate internally at the following Microsoft Knowledge Base articles for your hard drive: Page 7 For example...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 8
... editorial errors or omissions contained herein. Trademark acknowledgments, if needed. 468218-002, Created October 2011 Page 8 The only warranties for HP products and services are set forth in order to the following Microsoft Knowledge Base articles for any errors, bad sectors, and/or.../default.aspx?scid=kb;EN-US;229716 For more information Contact HP Technical Support: http://welcome.hp.com/country/us/en/wwcontact_us.html Share with colleagues © Copyright 2011 Hewlett-Packard Development Company, L.P. HP shall not be construed as constituting an additional warranty. The information...
... editorial errors or omissions contained herein. Trademark acknowledgments, if needed. 468218-002, Created October 2011 Page 8 The only warranties for HP products and services are set forth in order to the following Microsoft Knowledge Base articles for any errors, bad sectors, and/or.../default.aspx?scid=kb;EN-US;229716 For more information Contact HP Technical Support: http://welcome.hp.com/country/us/en/wwcontact_us.html Share with colleagues © Copyright 2011 Hewlett-Packard Development Company, L.P. HP shall not be construed as constituting an additional warranty. The information...
HP Notebook Reference Guide
Page 2
Microsoft and Windows are common to change without notice. HP shall not be liable for HP products and services are trademarks of Advanced Micro Devices, Inc. First Edition: January 2012 Document Part Number: 682530-001 Product notice This reference... guide describes features that are U.S. To obtain the latest information in the U.S. For worldwide support, go to http://www.hp.com/go to http://welcome.hp.com/country/us/en/ wwcontact_us.html. support, go /contactHP. Java is subject to most models. The information contained herein is a U.S. ...
Microsoft and Windows are common to change without notice. HP shall not be liable for HP products and services are trademarks of Advanced Micro Devices, Inc. First Edition: January 2012 Document Part Number: 682530-001 Product notice This reference... guide describes features that are U.S. To obtain the latest information in the U.S. For worldwide support, go to http://www.hp.com/go to http://welcome.hp.com/country/us/en/ wwcontact_us.html. support, go /contactHP. Java is subject to most models. The information contained herein is a U.S. ...
HP Notebook Reference Guide
Page 3
Use the computer only on your lap or obstruct the computer air vents. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of overheating the computer, do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, during operation. iii Also, do not place the computer directly on a hard, flat surface. Safety warning notice WARNING! Do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or...
Use the computer only on your lap or obstruct the computer air vents. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of overheating the computer, do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, during operation. iii Also, do not place the computer directly on a hard, flat surface. Safety warning notice WARNING! Do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or...
HP Notebook Reference Guide
Page 5
...(select models only) ...2 Creating a wireless connection ...2 Identifying wireless and network status icons 2 Turning wireless devices on or off 4 Using HP Connection Manager (select models only 4 Using operating system controls 4 Using a WLAN ...5 Connecting to an existing WLAN 5 Setting up a ...new WLAN ...6 Protecting your WLAN ...6 Roaming to another network 7 Using HP Mobile Broadband (select models only 7 Inserting a SIM ...8 Removing a SIM ...8 Using GPS (select models only) ...9 Using Bluetooth wireless devices ...9...
...(select models only) ...2 Creating a wireless connection ...2 Identifying wireless and network status icons 2 Turning wireless devices on or off 4 Using HP Connection Manager (select models only 4 Using operating system controls 4 Using a WLAN ...5 Connecting to an existing WLAN 5 Setting up a ...new WLAN ...6 Protecting your WLAN ...6 Roaming to another network 7 Using HP Mobile Broadband (select models only 7 Inserting a SIM ...8 Removing a SIM ...8 Using GPS (select models only) ...9 Using Bluetooth wireless devices ...9...
HP Notebook Reference Guide
Page 6
... power plans ...22 Viewing the current power plan 22 Selecting a different power plan 22 Customizing power plans 22 Setting password protection on wakeup 23 Using HP Power Assistant (select models only 24 Using battery power ...24 Finding additional battery information 24 Using Battery Check ...25 Displaying the remaining battery charge 25...
... power plans ...22 Viewing the current power plan 22 Selecting a different power plan 22 Customizing power plans 22 Setting password protection on wakeup 23 Using HP Power Assistant (select models only 24 Using battery power ...24 Finding additional battery information 24 Using Battery Check ...25 Displaying the remaining battery charge 25...
HP Notebook Reference Guide
Page 7
... only 40 6 Drives ...42 Handling drives ...42 Using hard drives ...43 Improving hard drive performance 43 Using Disk Defragmenter 43 Using Disk Cleanup 43 Using HP 3D DriveGuard (select models only 44 Identifying HP 3D DriveGuard status 44 Managing power with a parked hard drive 44 Using...
... only 40 6 Drives ...42 Handling drives ...42 Using hard drives ...43 Improving hard drive performance 43 Using Disk Defragmenter 43 Using Disk Cleanup 43 Using HP 3D DriveGuard (select models only 44 Identifying HP 3D DriveGuard status 44 Managing power with a parked hard drive 44 Using...
HP Notebook Reference Guide
Page 8
... fingerprint reader (select models only 57 Using Internet security software ...58 Using antivirus software ...58 Using firewall software ...58 Installing critical security updates ...58 Using HP ProtectTools Security Manager (select models only 59 Installing an optional security cable ...59 8 Maintenance ...60 Cleaning your computer ...60 Cleaning products ...60 Cleaning procedures ...60... Cleaning the display 60 Cleaning the sides and cover 61 Updating programs and drivers ...62 Using SoftPaq Download Manager ...63 Using HP Software Setup utility 64 viii
... fingerprint reader (select models only 57 Using Internet security software ...58 Using antivirus software ...58 Using firewall software ...58 Installing critical security updates ...58 Using HP ProtectTools Security Manager (select models only 59 Installing an optional security cable ...59 8 Maintenance ...60 Cleaning your computer ...60 Cleaning products ...60 Cleaning procedures ...60... Cleaning the display 60 Cleaning the sides and cover 61 Updating programs and drivers ...62 Using SoftPaq Download Manager ...63 Using HP Software Setup utility 64 viii
HP Notebook Reference Guide
Page 9
9 Computer Setup (BIOS) and Advanced System Diagnostics 65 Using Computer Setup ...65 Starting Computer Setup 65 Navigating and selecting in Computer Setup 65 Restoring factory settings in Computer Setup 66 Updating the BIOS ...67 Downloading SoftPaqs to update the BIOS 67 Creating a bootable USB flash drive using a SoftPaq 67 BIOS management using system diagnostics 67 Using f10 setup to update the BIOS 68 Determining the BIOS version 68 Downloading a BIOS update 69 BIOS Setup Menu ...69 Main menu ...70 Security menu 70 Diagnostics menu 70 Using Advanced System Diagnostics 70 10 ...
9 Computer Setup (BIOS) and Advanced System Diagnostics 65 Using Computer Setup ...65 Starting Computer Setup 65 Navigating and selecting in Computer Setup 65 Restoring factory settings in Computer Setup 66 Updating the BIOS ...67 Downloading SoftPaqs to update the BIOS 67 Creating a bootable USB flash drive using a SoftPaq 67 BIOS management using system diagnostics 67 Using f10 setup to update the BIOS 68 Determining the BIOS version 68 Downloading a BIOS update 69 BIOS Setup Menu ...69 Main menu ...70 Security menu 70 Diagnostics menu 70 Using Advanced System Diagnostics 70 10 ...
HP Notebook Reference Guide
Page 11
...your computer, select Start > Help and Support > User Guides. To access the Getting Started guide on the Web at http://www.hp.com/ go/bsc. ● Help and Support-Contains information about your computer, including product-specific features, backup and recovery, maintenance,... The following user guides and reference material are provided with the computer. For worldwide support, go /contactHP. Finding more information about HP notebook computers. NOTE: Some of your user guides and reference material. ● Getting Started-Contains information about the operating system,...
...your computer, select Start > Help and Support > User Guides. To access the Getting Started guide on the Web at http://www.hp.com/ go/bsc. ● Help and Support-Contains information about your computer, including product-specific features, backup and recovery, maintenance,... The following user guides and reference material are provided with the computer. For worldwide support, go /contactHP. Finding more information about HP notebook computers. NOTE: Some of your user guides and reference material. ● Getting Started-Contains information about the operating system,...
HP Notebook Reference Guide
Page 12
... (select models only) Wired network (connected) Opens HP Connection Manager, which enables you can connect to create and manage WWAN connections (select models only), and monitor the status of WLAN and Bluetooth connections. ... before you to the Internet. Wireless (disconnected) Indicates that one or more of the following wireless devices: ● Wireless local area network (WLAN) device ● HP Mobile Broadband Module (wireless wide area network (WWAN) device) ● Bluetooth® device For more wireless devices are off. Creating a wireless connection Your computer may...
... (select models only) Wired network (connected) Opens HP Connection Manager, which enables you can connect to create and manage WWAN connections (select models only), and monitor the status of WLAN and Bluetooth connections. ... before you to the Internet. Wireless (disconnected) Indicates that one or more of the following wireless devices: ● Wireless local area network (WLAN) device ● HP Mobile Broadband Module (wireless wide area network (WWAN) device) ● Bluetooth® device For more wireless devices are off. Creating a wireless connection Your computer may...
HP Notebook Reference Guide
Page 13
Creating a wireless connection 3 Network (disabled/ disconnected) Indicates that network devices are not connected to a network. Indicates that no wireless connections are available. Icon Name Network (connected) Network (disconnected) Description Indicates that one or more network devices are connected to a network.
Creating a wireless connection 3 Network (disabled/ disconnected) Indicates that network devices are not connected to a network. Indicates that no wireless connections are available. Icon Name Network (connected) Network (disconnected) Description Indicates that one or more network devices are connected to a network.
HP Notebook Reference Guide
Page 14
... Center allows you to a network, manage wireless networks, and diagnose and repair network problems. To use the wireless button or HP Connection Manager (select models only) to the desired device. Turning wireless devices on or off You can use operating system controls:... the power button next to all types of the taskbar. Status information and notifications are provided in the taskbar. - Using HP Connection Manager (select models only) HP Connection Manager provides a central location for sending and receiving SMS (text) messages. NOTE: A computer may have a wireless ...
... Center allows you to a network, manage wireless networks, and diagnose and repair network problems. To use the wireless button or HP Connection Manager (select models only) to the desired device. Turning wireless devices on or off You can use operating system controls:... the power button next to all types of the taskbar. Status information and notifications are provided in the taskbar. - Using HP Connection Manager (select models only) HP Connection Manager provides a central location for sending and receiving SMS (text) messages. NOTE: A computer may have a wireless ...