HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 1
... ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology driver 6 Installing SATA drivers ...6 Care and Maintenance Measures ...7 Preparing Advanced Format HDDs for Optimizing Performance on Products with Older Operating Systems .. 7 For more information ...8 Client Management Interface 7 Additional HP Recommendations for Microsoft Windows installations 7 Hard Drive Mounting Bracket ...7 HP CMI - HP Notebook Hard Drives & Solid State Drives Identifying...
... ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology driver 6 Installing SATA drivers ...6 Care and Maintenance Measures ...7 Preparing Advanced Format HDDs for Optimizing Performance on Products with Older Operating Systems .. 7 For more information ...8 Client Management Interface 7 Additional HP Recommendations for Microsoft Windows installations 7 Hard Drive Mounting Bracket ...7 HP CMI - HP Notebook Hard Drives & Solid State Drives Identifying...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 4
... hardware problems) Page 4 YES Does the drive fail the Diagnostic test? Does Operating System recognize drive? NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? YES Run F2 Quick/Short Diagnostic Test Try reseating drive...
... hardware problems) Page 4 YES Does the drive fail the Diagnostic test? Does Operating System recognize drive? NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? YES Run F2 Quick/Short Diagnostic Test Try reseating drive...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 5
...hard or solid state drive issues, the first step is to select the f2 function key when booting up the system. Download the latest HP 3D Drive Guard driver under the Solutions section from the integrated accelerometer, and protects the hard drive (HDD) by another object, the...being moved. Note: The diagnostics may be aborted at http://welcome.hp.com/country/us/en/support.html to download the latest BIOS for your product Software & Drivers download page to obtain: http://welcome.hp.com/country/us /en/support-drivers.html Note: The 3D Drive Guard is not needed for SSD ...
...hard or solid state drive issues, the first step is to select the f2 function key when booting up the system. Download the latest HP 3D Drive Guard driver under the Solutions section from the integrated accelerometer, and protects the hard drive (HDD) by another object, the...being moved. Note: The diagnostics may be aborted at http://welcome.hp.com/country/us/en/support.html to download the latest BIOS for your product Software & Drivers download page to obtain: http://welcome.hp.com/country/us /en/support-drivers.html Note: The 3D Drive Guard is not needed for SSD ...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 6
...hard disk drive performance and reliability. To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that provides up to address known issues. Procedures ...AHCI or NATIVE mode Adding SATA drivers using WinPE can be located at the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01600726/c01600726.pdf. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that ...
...hard disk drive performance and reliability. To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that provides up to address known issues. Procedures ...AHCI or NATIVE mode Adding SATA drivers using WinPE can be located at the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01600726/c01600726.pdf. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that ...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 7
... technology. First-generation Advanced Format drives retain backwards-compatibility by using Advanced Format drives to optimize the performance of HP Client Automation and HP Client Manager 7.0 from electronic memory (such as 512e drives - Hard Drive Mounting Bracket Be sure the hard ... drives - operate internally at the following URL: www.hp.com/go/clientautomation Additional HP Recommendations for Optimizing Performance on a 512-byte sector; If an OS that do not have the latest BIOS, firmware, and driver enhancements for your computer. Care and Maintenance Measures Preparing...
... technology. First-generation Advanced Format drives retain backwards-compatibility by using Advanced Format drives to optimize the performance of HP Client Automation and HP Client Manager 7.0 from electronic memory (such as 512e drives - Hard Drive Mounting Bracket Be sure the hard ... drives - operate internally at the following URL: www.hp.com/go/clientautomation Additional HP Recommendations for Optimizing Performance on a 512-byte sector; If an OS that do not have the latest BIOS, firmware, and driver enhancements for your computer. Care and Maintenance Measures Preparing...
HP Notebook Reference Guide
Page 8
... fingerprint reader (select models only 57 Using Internet security software ...58 Using antivirus software ...58 Using firewall software ...58 Installing critical security updates ...58 Using HP ProtectTools Security Manager (select models only 59 Installing an optional security cable ...59 8 Maintenance ...60 Cleaning your computer ...60 Cleaning products ...60 Cleaning procedures ...60...
... fingerprint reader (select models only 57 Using Internet security software ...58 Using antivirus software ...58 Using firewall software ...58 Installing critical security updates ...58 Using HP ProtectTools Security Manager (select models only 59 Installing an optional security cable ...59 8 Maintenance ...60 Cleaning your computer ...60 Cleaning products ...60 Cleaning procedures ...60...
HP Notebook Reference Guide
Page 11
... information about the operating system, drivers, troubleshooting tools, and support. Finding more information about your computer, including product-specific features, backup and recovery, maintenance, and specifications. The poster is also available on the Web, go to http://welcome.hp.com/country/us/en/wwcontact_us.html...following user guides and reference material are provided with the computer. To access this guide on the Web at http://www.hp.com/ go/bsc. ● Help and Support-Contains information about your new computer 1 It also provides important electrical and...
... information about the operating system, drivers, troubleshooting tools, and support. Finding more information about your computer, including product-specific features, backup and recovery, maintenance, and specifications. The poster is also available on the Web, go to http://welcome.hp.com/country/us/en/wwcontact_us.html...following user guides and reference material are provided with the computer. To access this guide on the Web at http://www.hp.com/ go/bsc. ● Help and Support-Contains information about your new computer 1 It also provides important electrical and...
HP Notebook Reference Guide
Page 42
... designed to conform to safely remove the digital card. 1. Like standard PC Cards, ExpressCards are supplied by the ExpressCard manufacturer to install device drivers: ● Install only the device drivers for the card. If you are instructed by the ExpressCard manufacturer. 32 Chapter 5 External cards and devices Configuring an ExpressCard Install only...
... designed to conform to safely remove the digital card. 1. Like standard PC Cards, ExpressCards are supplied by the ExpressCard manufacturer to install device drivers: ● Install only the device drivers for the card. If you are instructed by the ExpressCard manufacturer. 32 Chapter 5 External cards and devices Configuring an ExpressCard Install only...
HP Notebook Reference Guide
Page 49
... device, turn off the device, and then disconnect it from the computer. Using a serial device (select models only) 39 NOTE: HP external USB optical drives should be added by connecting the drive to the powered USB port on the device. Using optional external drives Removable...disconnect it from the computer, and then unplug the AC power cord. Using optional external devices NOTE: For more information about required software and drivers, or to the serial port on the computer. Connect the device to use, see the manufacturer's instructions. ▲ To connect a ...
... device, turn off the device, and then disconnect it from the computer. Using a serial device (select models only) 39 NOTE: HP external USB optical drives should be added by connecting the drive to the powered USB port on the device. Using optional external drives Removable...disconnect it from the computer, and then unplug the AC power cord. Using optional external devices NOTE: For more information about required software and drivers, or to the serial port on the computer. Connect the device to use, see the manufacturer's instructions. ▲ To connect a ...
HP Notebook Reference Guide
Page 72
Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis with the latest versions. For worldwide support, go to http://www.hp.com/go to http://welcome.hp.com/country/us/en/wwcontact_us.html. 62 Chapter 8 Maintenance For U.S. support, go /contactHP.
Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis with the latest versions. For worldwide support, go to http://www.hp.com/go to http://welcome.hp.com/country/us/en/wwcontact_us.html. 62 Chapter 8 Maintenance For U.S. support, go /contactHP.
HP Notebook Reference Guide
Page 74
HP Software Setup utility allows you to download any application updates using SoftPaq Download Manager. To access HP Software Setup utility, select Start > All Programs > HP Help and Support > HP Software Setup. 64 Chapter 8 Maintenance This tool can also be used to install hardware-enabling drivers and optional software applications. Using HP Software Setup utility HP Software Setup utility is a tool that provides quick access to applications that are not already installed on the computer.
HP Software Setup utility allows you to download any application updates using SoftPaq Download Manager. To access HP Software Setup utility, select Start > All Programs > HP Help and Support > HP Software Setup. 64 Chapter 8 Maintenance This tool can also be used to install hardware-enabling drivers and optional software applications. Using HP Software Setup utility HP Software Setup utility is a tool that provides quick access to applications that are not already installed on the computer.
HP ProtectTools Getting Started
Page 38
... Apply. No other applications. If a smart card has been previously initialized outside of HP ProtectTools (contains an asymmetric key-pair and associated certificate), it very close to the computer, if the associated driver from the following types of the card. NOTE: The computer locks only if the ...smart card was not used with a specific certificate is desired. ◦ Change smart card PIN-Enables you can use with the smart card. ◦ Erase HP ProtectTools data only-...
... Apply. No other applications. If a smart card has been previously initialized outside of HP ProtectTools (contains an asymmetric key-pair and associated certificate), it very close to the computer, if the associated driver from the following types of the card. NOTE: The computer locks only if the ...smart card was not used with a specific certificate is desired. ◦ Change smart card PIN-Enables you can use with the smart card. ◦ Erase HP ProtectTools data only-...
HP ProtectTools Getting Started
Page 57
... software Help. Registering the smart card After the smart card is connected to the computer, if the administrator has installed the associated driver from the manufacturer, and if the administrator has enabled a contactless card as an authentication credential, you can use in its security ... of contactless cards are supported by HP ProtectTools: ● Contactless HID iCLASS memory cards ● Contactless MiFare Classic 1k, 4k, and mini memory cards ▲ To set up is connected to the computer, if the administrator has installed the associated driver from the My Logons 47 The...
... software Help. Registering the smart card After the smart card is connected to the computer, if the administrator has installed the associated driver from the manufacturer, and if the administrator has enabled a contactless card as an authentication credential, you can use in its security ... of contactless cards are supported by HP ProtectTools: ● Contactless HID iCLASS memory cards ● Contactless MiFare Classic 1k, 4k, and mini memory cards ▲ To set up is connected to the computer, if the administrator has installed the associated driver from the My Logons 47 The...
HP ProtectTools Getting Started
Page 60
Fingerprint tab NOTE: The Fingerprint tab is available only if the computer has a fingerprint reader and the correct driver is installed. ● Quick Actions-Use Quick Actions to select the Security Manager task to be restored from the backup file. ... often you will select all swipes, regardless of the modules. 5. Click Back up depends on a regular basis. Enter a name for specific program events. HP ProtectTools Security Manager must be installed on page 33. 2. Verify your Documents folder. For more information, see Opening Security Manager on any computer that occurs...
Fingerprint tab NOTE: The Fingerprint tab is available only if the computer has a fingerprint reader and the correct driver is installed. ● Quick Actions-Use Quick Actions to select the Security Manager task to be restored from the backup file. ... often you will select all swipes, regardless of the modules. 5. Click Back up depends on a regular basis. Enter a name for specific program events. HP ProtectTools Security Manager must be installed on page 33. 2. Verify your Documents folder. For more information, see Opening Security Manager on any computer that occurs...
HP ProtectTools Getting Started
Page 101
..., and then click System and Security. - or - To determine whether the device driver is running , click Stop. To start automatically whenever the system starts. Starting the background service The first time a new policy is defined and applied, the HP ProtectTools Device Locking/Auditing background service starts automatically, and it is running , open...
..., and then click System and Security. - or - To determine whether the device driver is running , click Stop. To start automatically whenever the system starts. Starting the background service The first time a new policy is defined and applied, the HP ProtectTools Device Locking/Auditing background service starts automatically, and it is running , open...
HP ProtectTools Getting Started
Page 110
... ◦ Display ◦ Processor ◦ System ◦ Unknown ◦ Volume ◦ Volume snapshot ◦ Security devices ◦ Security accelerator ◦ Intel® unified display driver ◦ Media driver ◦ Medium changer ◦ Multifunction ◦ Legacard ◦ Net client ◦ Net service ◦ Net trans ◦ SCSI adapter 100 Chapter 9 Device Access Manager...
... ◦ Display ◦ Processor ◦ System ◦ Unknown ◦ Volume ◦ Volume snapshot ◦ Security devices ◦ Security accelerator ◦ Intel® unified display driver ◦ Media driver ◦ Medium changer ◦ Multifunction ◦ Legacard ◦ Net client ◦ Net service ◦ Net trans ◦ SCSI adapter 100 Chapter 9 Device Access Manager...
Getting Started HP Notebook
Page 6
...the hard drive 38 Removing the hard drive ...38 Installing a hard drive ...40 Adding or replacing memory modules 42 Updating programs and drivers ...45 Cleaning your computer ...45 Cleaning products ...45 Cleaning procedures ...45 Cleaning the display 45 Cleaning the sides and cover 46 Cleaning... the TouchPad and keyboard 46 6 Backup and recovery ...47 Creating recovery media with HP Recovery Disc Creator 48 Creating recovery media ...48 Backing up your information ...49 Performing a system recovery ...50 Using the Windows recovery ...
...the hard drive 38 Removing the hard drive ...38 Installing a hard drive ...40 Adding or replacing memory modules 42 Updating programs and drivers ...45 Cleaning your computer ...45 Cleaning products ...45 Cleaning procedures ...45 Cleaning the display 45 Cleaning the sides and cover 46 Cleaning... the TouchPad and keyboard 46 6 Backup and recovery ...47 Creating recovery media with HP Recovery Disc Creator 48 Creating recovery media ...48 Backing up your information ...49 Performing a system recovery ...50 Using the Windows recovery ...
Getting Started HP Notebook
Page 10
... network Help and Support ● Operating system information To access Help and Support, select Start > Help and ● Software, driver, and BIOS updates Support. ● Troubleshooting tools NOTE: For country- Regulatory, Safety, and Environmental Notices ● Regulatory and ...Guides. - or - Finding information The computer comes with several resources to contact customer support ● Computer specifications HP Notebook Reference Guide ● Power management features To access this guide: ● Battery disposal information Select Start > Help and Support...
... network Help and Support ● Operating system information To access Help and Support, select Start > Help and ● Software, driver, and BIOS updates Support. ● Troubleshooting tools NOTE: For country- Regulatory, Safety, and Environmental Notices ● Regulatory and ...Guides. - or - Finding information The computer comes with several resources to contact customer support ● Computer specifications HP Notebook Reference Guide ● Power management features To access this guide: ● Battery disposal information Select Start > Help and Support...
Getting Started HP Notebook
Page 53
... the display Gently wipe the display using a soft, lint-free cloth moistened with the latest versions. Updating programs and drivers 45 Cleaning procedures Follow the procedures in the scratches. Disconnect all powered external devices. Allow the display to receive automatic update...Go to http://www.hp.com/support to safely clean your notebook or tablet PC: ● Dimethyl benzyl ammonium chloride 0.3 percent maximum concentration (For example: germicidal disposable wipes. Updating programs and drivers HP recommends that you update your programs and drivers on the surface can...
... the display Gently wipe the display using a soft, lint-free cloth moistened with the latest versions. Updating programs and drivers 45 Cleaning procedures Follow the procedures in the scratches. Disconnect all powered external devices. Allow the display to receive automatic update...Go to http://www.hp.com/support to safely clean your notebook or tablet PC: ● Dimethyl benzyl ammonium chloride 0.3 percent maximum concentration (For example: germicidal disposable wipes. Updating programs and drivers HP recommends that you update your programs and drivers on the surface can...
Getting Started HP Notebook
Page 56
...at the factory, and then configures the settings for burning the recovery media. 4. Select Driver DVD or Windows DVD. 3. From the drop-down menu, select the drive for the programs. HP Recovery Disc Creator can create two kinds of recovery DVDs as follows: ● Windows ... system and the software programs installed at the factory. ● Driver DVD-Installs specific drivers and applications only, in the same way that offers an alternative way to create recovery media. Select Start > All Programs > HP > HP Recovery Disc Creator. 2. After you successfully set up the computer,...
...at the factory, and then configures the settings for burning the recovery media. 4. Select Driver DVD or Windows DVD. 3. From the drop-down menu, select the drive for the programs. HP Recovery Disc Creator can create two kinds of recovery DVDs as follows: ● Windows ... system and the software programs installed at the factory. ● Driver DVD-Installs specific drivers and applications only, in the same way that offers an alternative way to create recovery media. Select Start > All Programs > HP > HP Recovery Disc Creator. 2. After you successfully set up the computer,...