HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 1
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Maintenance Measures Technical ...State Drive Diagnostics 5 Advanced Diagnostics - Client Management Interface 7 Additional HP Recommendations for Microsoft Windows installations 7 Hard Drive Mounting Bracket ...7 HP CMI - Unified Extensible Firmware Interface (UEFI 5 HP 3D Drive Guard ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology driver 6 Installing SATA drivers ...6 Care and Maintenance Measures ...7 Preparing Advanced Format HDDs for ...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Maintenance Measures Technical ...State Drive Diagnostics 5 Advanced Diagnostics - Client Management Interface 7 Additional HP Recommendations for Microsoft Windows installations 7 Hard Drive Mounting Bracket ...7 HP CMI - Unified Extensible Firmware Interface (UEFI 5 HP 3D Drive Guard ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology driver 6 Installing SATA drivers ...6 Care and Maintenance Measures ...7 Preparing Advanced Format HDDs for ...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 4
... installed Drive does not need to be Replaced (look to access the drive Document the symptoms e.g. NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? Does Operating System recognize drive? slow performance (opening and closing...
... installed Drive does not need to be Replaced (look to access the drive Document the symptoms e.g. NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? Does Operating System recognize drive? slow performance (opening and closing...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 5
...not needed for SSD drives, but it does not harm or in any way damage an SSD if installed. Download the latest HP 3D Drive Guard driver under the Solutions section from the integrated accelerometer, and protects the hard drive (HDD) by pressing the Esc key. Advanced ...install the more advanced diagnostics. If the notebook is accidentally dropped or is abruptly impacted by another object, the HP 3D Drive Guard driver receives notifications from the "Download Drivers & Software" website for your product. See the UEFI section below to fail. There are new firmware updates for...
...not needed for SSD drives, but it does not harm or in any way damage an SSD if installed. Download the latest HP 3D Drive Guard driver under the Solutions section from the integrated accelerometer, and protects the hard drive (HDD) by pressing the Esc key. Advanced ...install the more advanced diagnostics. If the notebook is accidentally dropped or is abruptly impacted by another object, the HP 3D Drive Guard driver receives notifications from the "Download Drivers & Software" website for your product. See the UEFI section below to fail. There are new firmware updates for...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 6
... well as support for the SATA Advanced Host Controller (AHCI) Interface. Page 6 To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that provides up to 150MB/sec transfer rate for adding SATA...
... well as support for the SATA Advanced Host Controller (AHCI) Interface. Page 6 To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that provides up to 150MB/sec transfer rate for adding SATA...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 7
...Manager 7.0 from electronic memory (such as 512e drives - Check www.hp.com for the latest releases. Install and maintain a virus protection program to prevent failures due to have the latest BIOS, firmware, and driver enhancements for your computer. During this process, data is important to... disk drives (HDDs) have used , you work with applications that execute primarily from Symantec. As a result, movement of your HP Business Notebook, refer to the following Microsoft Knowledge Base articles for information on the physical media, making the drive easier to manufacture ...
...Manager 7.0 from electronic memory (such as 512e drives - Check www.hp.com for the latest releases. Install and maintain a virus protection program to prevent failures due to have the latest BIOS, firmware, and driver enhancements for your computer. During this process, data is important to... disk drives (HDDs) have used , you work with applications that execute primarily from Symantec. As a result, movement of your HP Business Notebook, refer to the following Microsoft Knowledge Base articles for information on the physical media, making the drive easier to manufacture ...
HP Notebook Reference Guide
Page 8
... fingerprint reader (select models only 57 Using Internet security software ...58 Using antivirus software ...58 Using firewall software ...58 Installing critical security updates ...58 Using HP ProtectTools Security Manager (select models only 59 Installing an optional security cable ...59 8 Maintenance ...60 Cleaning your computer ...60 Cleaning products ...60 Cleaning procedures ...60...
... fingerprint reader (select models only 57 Using Internet security software ...58 Using antivirus software ...58 Using firewall software ...58 Installing critical security updates ...58 Using HP ProtectTools Security Manager (select models only 59 Installing an optional security cable ...59 8 Maintenance ...60 Cleaning your computer ...60 Cleaning products ...60 Cleaning procedures ...60...
HP Notebook Reference Guide
Page 11
1 Introduction This guide contains general information about the operating system, drivers, troubleshooting tools, and support. For U.S. To access Help and Support, select Start > Help and Support. To access this guide may not be available... disc: ● Setup Instructions poster-Guides you through setting up your computer. For worldwide support, go to http://www.hp.com/go to the HP Business Support Center at http://www.hp.com/ergo. ● Regulatory, Safety and Environmental Notices-Contains safety and regulatory information, and battery disposal information. support, ...
1 Introduction This guide contains general information about the operating system, drivers, troubleshooting tools, and support. For U.S. To access Help and Support, select Start > Help and Support. To access this guide may not be available... disc: ● Setup Instructions poster-Guides you through setting up your computer. For worldwide support, go to http://www.hp.com/go to the HP Business Support Center at http://www.hp.com/ergo. ● Regulatory, Safety and Environmental Notices-Contains safety and regulatory information, and battery disposal information. support, ...
HP Notebook Reference Guide
Page 42
... the slot. If you are designed to conform to the standard specifications of data or an unresponsive system, use the following procedure to install device drivers: ● Install only the device...
... the slot. If you are designed to conform to the standard specifications of data or an unresponsive system, use the following procedure to install device drivers: ● Install only the device...
HP Notebook Reference Guide
Page 49
... disconnect a powered external device, turn off the device, disconnect it from the computer, and then unplug the AC power cord. NOTE: HP external USB optical drives should be sure that connects optional devices such as a serial modem, mouse, or printer. Using optional external devices ...NOTE: For more information about required software and drivers, or to learn which is unplugged. 1. Some serial devices may require additional support software, which computer port to the serial port on...
... disconnect a powered external device, turn off the device, disconnect it from the computer, and then unplug the AC power cord. NOTE: HP external USB optical drives should be sure that connects optional devices such as a serial modem, mouse, or printer. Using optional external devices ...NOTE: For more information about required software and drivers, or to learn which is unplugged. 1. Some serial devices may require additional support software, which computer port to the serial port on...
HP Notebook Reference Guide
Page 72
Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis with the latest versions. For U.S. support, go /contactHP. For worldwide support, go to http://www.hp.com/go to http://welcome.hp.com/country/us/en/wwcontact_us.html. 62 Chapter 8 Maintenance
Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis with the latest versions. For U.S. support, go /contactHP. For worldwide support, go to http://www.hp.com/go to http://welcome.hp.com/country/us/en/wwcontact_us.html. 62 Chapter 8 Maintenance
HP Notebook Reference Guide
Page 74
To access HP Software Setup utility, select Start > All Programs > HP Help and Support > HP Software Setup. 64 Chapter 8 Maintenance This tool can also be used to applications that provides quick access to download any application updates using SoftPaq Download Manager. Using HP Software Setup utility HP Software Setup utility is a tool that are not already installed on the computer. HP Software Setup utility allows you to install hardware-enabling drivers and optional software applications.
To access HP Software Setup utility, select Start > All Programs > HP Help and Support > HP Software Setup. 64 Chapter 8 Maintenance This tool can also be used to applications that provides quick access to download any application updates using SoftPaq Download Manager. Using HP Software Setup utility HP Software Setup utility is a tool that are not already installed on the computer. HP Software Setup utility allows you to install hardware-enabling drivers and optional software applications.
HP ProtectTools Getting Started
Page 38
...use your card in conjunction with other credentials for authentication. NOTE: Features that was used with HP ProtectTools or any other data is connected to the computer, if the associated driver from the following types of the card. The following options: ◦ Initialize the smart card-...Prepares a smart card for use with HP Protect Tools. The card can no longer be initialized again, unless initialization...
...use your card in conjunction with other credentials for authentication. NOTE: Features that was used with HP ProtectTools or any other data is connected to the computer, if the associated driver from the following types of the card. The following options: ◦ Initialize the smart card-...Prepares a smart card for use with HP Protect Tools. The card can no longer be initialized again, unless initialization...
HP ProtectTools Getting Started
Page 57
... card A contactless card is selected. 4. The manufacturer of characters used as an authentication credential. For more information, see the HP ProtectTools Administrative Console software Help. Proximity card A proximity card is initialized, users can register it very close to install a security... in Security Manager: 1. If a proximity card reader is connected to the computer, if the administrator has installed the associated driver from the manufacturer, and if the administrator has enabled a contactless card as an authentication credential, you can initialize the smart ...
... card A contactless card is selected. 4. The manufacturer of characters used as an authentication credential. For more information, see the HP ProtectTools Administrative Console software Help. Proximity card A proximity card is initialized, users can register it very close to install a security... in Security Manager: 1. If a proximity card reader is connected to the computer, if the administrator has installed the associated driver from the manufacturer, and if the administrator has enabled a contactless card as an authentication credential, you can initialize the smart ...
HP ProtectTools Getting Started
Page 60
...restored from the menu. ● Fingerprint Scan Feedback-Displayed only when a fingerprint reader is available. To back up your identity. 6. HP ProtectTools Security Manager must be installed on page 33. 2. Use this feature. Fingerprint tab NOTE: The Fingerprint tab is available only if... the computer has a fingerprint reader and the correct driver is installed. ● Quick Actions-Use Quick Actions to select the Security Manager task to be performed when you audio feedback when...
...restored from the menu. ● Fingerprint Scan Feedback-Displayed only when a fingerprint reader is available. To back up your identity. 6. HP ProtectTools Security Manager must be installed on page 33. 2. Use this feature. Fingerprint tab NOTE: The Fingerprint tab is available only if... the computer has a fingerprint reader and the correct driver is installed. ● Quick Actions-Use Quick Actions to select the Security Manager task to be performed when you audio feedback when...
HP ProtectTools Getting Started
Page 101
...click Start, click Control Panel, and then click Performance and Maintenance. 2. Select the HP ProtectTools Device Locking/Auditing service. 4. To stop this service: 1. To determine whether the device driver is running , open a command prompt window, and then type sc query flcdlock. Starting... the background service The first time a new policy is defined and applied, the HP ProtectTools Device Locking/Auditing background service starts automatically...
...click Start, click Control Panel, and then click Performance and Maintenance. 2. Select the HP ProtectTools Device Locking/Auditing service. 4. To stop this service: 1. To determine whether the device driver is running , open a command prompt window, and then type sc query flcdlock. Starting... the background service The first time a new policy is defined and applied, the HP ProtectTools Device Locking/Auditing background service starts automatically...
HP ProtectTools Getting Started
Page 110
... ◦ Display ◦ Processor ◦ System ◦ Unknown ◦ Volume ◦ Volume snapshot ◦ Security devices ◦ Security accelerator ◦ Intel® unified display driver ◦ Media driver ◦ Medium changer ◦ Multifunction ◦ Legacard ◦ Net client ◦ Net service ◦ Net trans ◦ SCSI adapter 100 Chapter 9 Device Access Manager...
... ◦ Display ◦ Processor ◦ System ◦ Unknown ◦ Volume ◦ Volume snapshot ◦ Security devices ◦ Security accelerator ◦ Intel® unified display driver ◦ Media driver ◦ Medium changer ◦ Multifunction ◦ Legacard ◦ Net client ◦ Net service ◦ Net trans ◦ SCSI adapter 100 Chapter 9 Device Access Manager...
Getting Started HP Notebook
Page 6
...the hard drive 38 Removing the hard drive ...38 Installing a hard drive ...40 Adding or replacing memory modules 42 Updating programs and drivers ...45 Cleaning your computer ...45 Cleaning products ...45 Cleaning procedures ...45 Cleaning the display 45 Cleaning the sides and cover 46 Cleaning... the TouchPad and keyboard 46 6 Backup and recovery ...47 Creating recovery media with HP Recovery Disc Creator 48 Creating recovery media ...48 Backing up your information ...49 Performing a system recovery ...50 Using the Windows recovery ...
...the hard drive 38 Removing the hard drive ...38 Installing a hard drive ...40 Adding or replacing memory modules 42 Updating programs and drivers ...45 Cleaning your computer ...45 Cleaning products ...45 Cleaning procedures ...45 Cleaning the display 45 Cleaning the sides and cover 46 Cleaning... the TouchPad and keyboard 46 6 Backup and recovery ...47 Creating recovery media with HP Recovery Disc Creator 48 Creating recovery media ...48 Backing up your information ...49 Performing a system recovery ...50 Using the Windows recovery ...
Getting Started HP Notebook
Page 10
...hard drive and memory modules ● How to perform a backup and recovery ● How to contact customer support ● Computer specifications HP Notebook Reference Guide ● Power management features To access this guide: ● How to maximize battery life Select Start > Help and...wireless network Help and Support ● Operating system information To access Help and Support, select Start > Help and ● Software, driver, and BIOS updates Support. ● Troubleshooting tools NOTE: For country- Go to help you perform various tasks. Finding information The computer...
...hard drive and memory modules ● How to perform a backup and recovery ● How to contact customer support ● Computer specifications HP Notebook Reference Guide ● Power management features To access this guide: ● How to maximize battery life Select Start > Help and...wireless network Help and Support ● Operating system information To access Help and Support, select Start > Help and ● Software, driver, and BIOS updates Support. ● Troubleshooting tools NOTE: For country- Go to help you perform various tasks. Finding information The computer...
Getting Started HP Notebook
Page 53
Updating programs and drivers HP recommends that you update your notebook or tablet PC while it is turned on: Turn off the notebook or tablet PC. Go to http://www.hp.com/support to dry before closing the computer cover. Fibrous materials, such as alcohol, acetone, ammonium chloride...: germicidal disposable wipes. Liquids dripped on any notebook or tablet PC surface. These wipes come in this section to clean your programs and drivers on a regular basis with the latest versions. Cleaning procedures Follow the procedures in a variety of brand names.) ● Alcohol-free glass...
Updating programs and drivers HP recommends that you update your notebook or tablet PC while it is turned on: Turn off the notebook or tablet PC. Go to http://www.hp.com/support to dry before closing the computer cover. Fibrous materials, such as alcohol, acetone, ammonium chloride...: germicidal disposable wipes. Liquids dripped on any notebook or tablet PC surface. These wipes come in this section to clean your programs and drivers on a regular basis with the latest versions. Cleaning procedures Follow the procedures in a variety of brand names.) ● Alcohol-free glass...
Getting Started HP Notebook
Page 56
... Disc Creator. 2. From the drop-down menu, select the drive for the programs. HP Recovery Disc Creator can create two kinds of recovery DVDs as follows: ● Windows DVD-Installs the operating system without additional drivers or applications. This recovery media performs a system recovery if the hard drive becomes corrupted. Thereafter, the...
... Disc Creator. 2. From the drop-down menu, select the drive for the programs. HP Recovery Disc Creator can create two kinds of recovery DVDs as follows: ● Windows DVD-Installs the operating system without additional drivers or applications. This recovery media performs a system recovery if the hard drive becomes corrupted. Thereafter, the...