Resolving Start Up and No Boot Problems Checklist
Page 1
HP Notebook PCs - Connect a different AC power adapter and remove battery. Connect an external monitor to check display Remove all CD/DVDs, SD cards, USB devices, peripherals and do not glow when power button is pressed, there is no power available to startup or boot, and displays a black screen Usually occurs if ... and then press and hold the power button for technical assistance. If there is no battery or AC power at the notebook, contact HP for at -a-time If possible, boot to BIOS mode (f10) and run Memory Test and Hard Drive Test If all USB devices and media cards. 2. ...
HP Notebook PCs - Connect a different AC power adapter and remove battery. Connect an external monitor to check display Remove all CD/DVDs, SD cards, USB devices, peripherals and do not glow when power button is pressed, there is no power available to startup or boot, and displays a black screen Usually occurs if ... and then press and hold the power button for technical assistance. If there is no battery or AC power at the notebook, contact HP for at -a-time If possible, boot to BIOS mode (f10) and run Memory Test and Hard Drive Test If all USB devices and media cards. 2. ...
Resolving Start Up and No Boot Problems Checklist
Page 2
... restart on a black screen during startup or boot Search www.microsoft.com for terms in error message Search www.hp.com for latest Microsoft updates Run the anti-virus program Symptom: Computer displays a blue screen or continually restarts Trying to restart the PC after an error message can usually bypass the ...auto-restart to view error message o Search www.microsoft.com for terms in error message o Search www.hp.com for terms in error message Boot to BIOS mode (f10) and Restore the BIOS defaults (f9) Boot to BIOS mode (f10) and run memory and hard drive tests. Do the tasks listed under, ...
... restart on a black screen during startup or boot Search www.microsoft.com for terms in error message Search www.hp.com for latest Microsoft updates Run the anti-virus program Symptom: Computer displays a blue screen or continually restarts Trying to restart the PC after an error message can usually bypass the ...auto-restart to view error message o Search www.microsoft.com for terms in error message o Search www.hp.com for terms in error message Boot to BIOS mode (f10) and Restore the BIOS defaults (f9) Boot to BIOS mode (f10) and run memory and hard drive tests. Do the tasks listed under, ...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
Page 49
... protective materials The following table lists the shielding protection provided by antistatic bags and floor mats. Foot straps (heel, toe, or boot straps) can be worn in the ground cords. Equipment guidelines Grounding equipment must be used at standing workstations and are flexible straps ...On conductive floors or dissipative floor mats, use foot straps and a grounded floor mat. Wrist straps are compatible with ground cords of shoes or boots. To be effective, the conductive strips must include either a wrist strap or a foot strap at a grounded workstation. ● When seated...
... protective materials The following table lists the shielding protection provided by antistatic bags and floor mats. Foot straps (heel, toe, or boot straps) can be worn in the ground cords. Equipment guidelines Grounding equipment must be used at standing workstations and are flexible straps ...On conductive floors or dissipative floor mats, use foot straps and a grounded floor mat. Wrist straps are compatible with ground cords of shoes or boots. To be effective, the conductive strips must include either a wrist strap or a foot strap at a grounded workstation. ● When seated...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
Page 97
... (0, 5, 10, 15, 20). ● CD-ROM Boot―Enable/disable boot from CD-ROM. ● Floppy Boot―Enable/disable boot from diskette. ● Internal Network Adapter Boot―Enable/disable boot from the internal network adapter. ● Boot Order―Set the boot order for the f1, f2, f9, f10, f11, ... the hard drive. Enable/disable LAN Power Saving. Enabled/disable Fan Always On. Set the following boot options: ● POST hotkey delay (sec.)―Set the delay for : ◦ Notebook Hard Drive ◦ Internal CD/DVD ROM Drive ◦ USB Diskette on the system memory. ...
... (0, 5, 10, 15, 20). ● CD-ROM Boot―Enable/disable boot from CD-ROM. ● Floppy Boot―Enable/disable boot from diskette. ● Internal Network Adapter Boot―Enable/disable boot from the internal network adapter. ● Boot Order―Set the boot order for the f1, f2, f9, f10, f11, ... the hard drive. Enable/disable LAN Power Saving. Enabled/disable Fan Always On. Set the following boot options: ● POST hotkey delay (sec.)―Set the delay for : ◦ Notebook Hard Drive ◦ Internal CD/DVD ROM Drive ◦ USB Diskette on the system memory. ...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
Page 102
...● Enable/disable CD-ROM boot. ● Enable/disable floppy boot. ● Enable/disable internal network adapter boot. ● Enable/disable MultiBoot, which sets a boot order that can include most boot devices in the system. ● Set the Express Boot Popup delay in Computer Setup even ...keyboard in seconds. ● Set the boot order. ◦ 1st boot device-USB CD-ROM ◦ 2nd boot device-USB floppy ◦ 3rd boot device-USB SuperDisk ◦ 4th boot device-Notebook hard drive ◦ 5th boot device-USB hard disk ◦ 6th boot device-Network controller ● Swap the ...
...● Enable/disable CD-ROM boot. ● Enable/disable floppy boot. ● Enable/disable internal network adapter boot. ● Enable/disable MultiBoot, which sets a boot order that can include most boot devices in the system. ● Set the Express Boot Popup delay in Computer Setup even ...keyboard in seconds. ● Set the boot order. ◦ 1st boot device-USB CD-ROM ◦ 2nd boot device-USB floppy ◦ 3rd boot device-USB SuperDisk ◦ 4th boot device-Notebook hard drive ◦ 5th boot device-USB hard disk ◦ 6th boot device-Network controller ● Swap the ...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
Page 110
...>right-click Computer > click Manage > click Disk Management. To check for the presence of system failure or instability. ● Backing up (boot) the computer and restore the operating system and software programs to help you with a solid-state drive (SSD) might not have a recovery ... works from a dedicated recovery partition (select models only) on a regular basis to recover the operating system and software. Therefore, HP recommends downloading the Disaster Recovery utility SoftPaq, and then extract it in this section. 100 Chapter 7 Backup and recovery System restore points...
...>right-click Computer > click Manage > click Disk Management. To check for the presence of system failure or instability. ● Backing up (boot) the computer and restore the operating system and software programs to help you with a solid-state drive (SSD) might not have a recovery ... works from a dedicated recovery partition (select models only) on a regular basis to recover the operating system and software. Therefore, HP recommends downloading the Disaster Recovery utility SoftPaq, and then extract it in this section. 100 Chapter 7 Backup and recovery System restore points...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
Page 116
...To recover the original hard drive image using f11: 1. The f11 recovery tool reinstalls the original operating system and HP programs and drivers that were installed at the factory. Restart the computer, and then press f11 while the "...restore the operating system and programs that were installed at the factory. Software, drivers, and updates not installed by HP must be manually reinstalled. If possible, back up ) the computer from the primary operating system or from a backup... Linux SLED 11 is installed on the computer are unable to boot (start up all personal files. 2.
...To recover the original hard drive image using f11: 1. The f11 recovery tool reinstalls the original operating system and HP programs and drivers that were installed at the factory. Restart the computer, and then press f11 while the "...restore the operating system and programs that were installed at the factory. Software, drivers, and updates not installed by HP must be manually reinstalled. If possible, back up ) the computer from the primary operating system or from a backup... Linux SLED 11 is installed on the computer are unable to boot (start up all personal files. 2.
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
Page 131
... spare part number 27, 46 Blu-ray ROM with LightScribe DVD ±R/RW SuperMulti DL Drive specifications 98 bluetooth module spare part number 23 boot options 87, 92 boot order 87, 92 button sound 87 buttons power 9 TouchPad right/left 7 C cables, service considerations 36 camera module removal 71 spare part number 71...
... spare part number 27, 46 Blu-ray ROM with LightScribe DVD ±R/RW SuperMulti DL Drive specifications 98 bluetooth module spare part number 23 boot options 87, 92 boot order 87, 92 button sound 87 buttons power 9 TouchPad right/left 7 C cables, service considerations 36 camera module removal 71 spare part number 71...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
Page 132
... 24 product description 2 removal 72 spare part number 24, 72 Display screw kit, spare part number 25 display specifications 95 displaying system information 84 drives boot order 87, 92 preventing damage 36 DVD/CD-RW Combo Drive precautions 36 removal 46 DVD±RW and CD-RW Combo Drive precautions 36...
... 24 product description 2 removal 72 spare part number 24, 72 Display screw kit, spare part number 25 display specifications 95 displaying system information 84 drives boot order 87, 92 preventing damage 36 DVD/CD-RW Combo Drive precautions 36 removal 46 DVD±RW and CD-RW Combo Drive precautions 36...
Notebook PC User Guide - Windows 7
Page 111
... (select models only) LAN Power Saving (select models only) Card Reader/1394 Power Saving (select models only) Fan Always On Action Key Mode Boot Options To do this Change the language of Setup Utility in DC mode. Enable/disable Card Reader/1394 Power Saving. Run a diagnostic test on...the f10 and f12 functions of Setup Utility. Enable/disable the capacitive button tapping sound. Set the following boot options: ● POST Hotkey Delay (sec.)―Set the delay for : ◦ Notebook Hard Drive ◦ Internal CD/DVD ROM Drive ◦ USB Diskette on Key/USB Hard Disk ◦...
... (select models only) LAN Power Saving (select models only) Card Reader/1394 Power Saving (select models only) Fan Always On Action Key Mode Boot Options To do this Change the language of Setup Utility in DC mode. Enable/disable Card Reader/1394 Power Saving. Run a diagnostic test on...the f10 and f12 functions of Setup Utility. Enable/disable the capacitive button tapping sound. Set the following boot options: ● POST Hotkey Delay (sec.)―Set the delay for : ◦ Notebook Hard Drive ◦ Internal CD/DVD ROM Drive ◦ USB Diskette on Key/USB Hard Disk ◦...
Notebook PC User Guide - Windows 7
Page 116
...recovery. ● Performing a full system recovery (Recovery Manager software feature). Use these discs to recover your computer by the operating system and HP Recovery Manager software are used to factory settings in the Hard Disk Drives section of the window. 106 Appendix C Backup and recovery If the... drive is as complete as your computer and restore the operating system and software programs to start up (boot) your most current backup. HP recommends that do not have a recovery partition. As you add new software and data files, you create recovery discs immediately after...
...recovery. ● Performing a full system recovery (Recovery Manager software feature). Use these discs to recover your computer by the operating system and HP Recovery Manager software are used to factory settings in the Hard Disk Drives section of the window. 106 Appendix C Backup and recovery If the... drive is as complete as your computer and restore the operating system and software programs to start up (boot) your most current backup. HP recommends that do not have a recovery partition. As you add new software and data files, you create recovery discs immediately after...
Notebook PC User Guide - Windows 7
Page 122
...;R/RW SuperMulti DL Drive 67 Blu-ray ROM with LightScribe DVD±R/RW SuperMulti DL Drive 67 Bluetooth device 13, 19 Bluetooth label 12 boot options 101 boot order 101 112 Index button sound 101 buttons power 4 TouchPad 2 TouchPad off indicator 28 TouchPad right/left 28 C cables LAN 27 modem 23 security...
...;R/RW SuperMulti DL Drive 67 Blu-ray ROM with LightScribe DVD±R/RW SuperMulti DL Drive 67 Bluetooth device 13, 19 Bluetooth label 12 boot options 101 boot order 101 112 Index button sound 101 buttons power 4 TouchPad 2 TouchPad off indicator 28 TouchPad right/left 28 C cables LAN 27 modem 23 security...
Notebook PC User Guide - Windows 7
Page 123
... WLAN connection 18 country-specific modem cable adapter 24 critical battery level 57 critical updates, software 96 CyberLink PowerDVD 39 D device drivers HP drivers 77 Windows drivers 78 Diagnostics menu 101 digital card defined 86 inserting 86 removing 87 stopping 87 digital dual array microphone, identifying 36... 7 Disk Cleanup software 80 Disk Defragmenter software 80 disk drive 79 disk performance 80 displaying system information 99 drive media 47 drives boot order 101 caring for 65 DVD burning 73 changing region setting 71 copying 72 playing 69 removing 74 DVD drive 79 DVD region settings...
... WLAN connection 18 country-specific modem cable adapter 24 critical battery level 57 critical updates, software 96 CyberLink PowerDVD 39 D device drivers HP drivers 77 Windows drivers 78 Diagnostics menu 101 digital card defined 86 inserting 86 removing 87 stopping 87 digital dual array microphone, identifying 36... 7 Disk Cleanup software 80 Disk Defragmenter software 80 disk drive 79 disk performance 80 displaying system information 99 drive media 47 drives boot order 101 caring for 65 DVD burning 73 changing region setting 71 copying 72 playing 69 removing 74 DVD drive 79 DVD region settings...