Resolving Start Up and No Boot Problems Checklist
Page 1
... not glow, display is no battery or AC power at least 15 seconds. 3. Reconnect the AC power adapter (do not glow when power button is pressed, there is black, computer does not start normally, identify the specific problem symptom listed below and take the recommended actions. HP Notebook PCs - Connect an external monitor to check display...
... not glow, display is no battery or AC power at least 15 seconds. 3. Reconnect the AC power adapter (do not glow when power button is pressed, there is black, computer does not start normally, identify the specific problem symptom listed below and take the recommended actions. HP Notebook PCs - Connect an external monitor to check display...
Notebook Essentials - Windows 7
Page 5
... 2 Chapter 2: What's next? Creating recovery discs 3 Protecting the computer 3 Protecting your computer from viruses 3 Protecting your system files 3 Protecting your privacy 4 Protecting the computer from power surges 4 Using the computer safely 5 Connecting to the Internet 6 Choosing the type of Internet access available 6 Choosing an ISP 6 Connecting to an existing wireless network... but not responding 14 The computer is unusually warm 14 An external device is not working 15 The wireless network connection is not working 15 Notebook Essentials iii
... 2 Chapter 2: What's next? Creating recovery discs 3 Protecting the computer 3 Protecting your computer from viruses 3 Protecting your system files 3 Protecting your privacy 4 Protecting the computer from power surges 4 Using the computer safely 5 Connecting to the Internet 6 Choosing the type of Internet access available 6 Choosing an ISP 6 Connecting to an existing wireless network... but not responding 14 The computer is unusually warm 14 An external device is not working 15 The wireless network connection is not working 15 Notebook Essentials iii
Notebook Essentials - Windows 7
Page 6
Contents Appendix A: Backup and recovery Creating recovery discs 17 Backing up your information 18 Using Windows Backup and Restore 19 Using system restore points 20 Performing a recovery 21 Recovering using the recovery discs 21 Recovering using the partition on the hard drive 22 Appendix B: Specifications Operating environment 23 Input power 23 Appendix C: Routine care Cleaning the display 25 Cleaning the TouchPad and keyboard 25 Traveling and shipping 26 Index iv Notebook Essentials
Contents Appendix A: Backup and recovery Creating recovery discs 17 Backing up your information 18 Using Windows Backup and Restore 19 Using system restore points 20 Performing a recovery 21 Recovering using the recovery discs 21 Recovering using the partition on the hard drive 22 Appendix B: Specifications Operating environment 23 Input power 23 Appendix C: Routine care Cleaning the display 25 Cleaning the TouchPad and keyboard 25 Traveling and shipping 26 Index iv Notebook Essentials
Notebook Essentials - Windows 7
Page 9
...purchasing extended update service. ■ To access Norton Internet Security or get more information about it is preinstalled on how to date. Notebook Essentials 3 For information on the computer: ■ Your version of Norton Internet Security includes 60 days of the full factory image.... To provide ongoing protection against new viruses beyond 60 days by a virus, a security breach, a power surge, or system failure. Creating recovery discs After setting up (boot) the computer and recover the operating system and software to Appendix A,...
...purchasing extended update service. ■ To access Norton Internet Security or get more information about it is preinstalled on how to date. Notebook Essentials 3 For information on the computer: ■ Your version of Norton Internet Security includes 60 days of the full factory image.... To provide ongoing protection against new viruses beyond 60 days by a virus, a security breach, a power surge, or system failure. Creating recovery discs After setting up (boot) the computer and recover the operating system and software to Appendix A,...
Notebook Essentials - Windows 7
Page 10
... operating system and software updated. Many software updates contain security enhancements. ■ Use a firewall. Protecting the computer from power surges To protect the computer from computer or electronics retailers in many regions. 4 Notebook Essentials Telephone line surge protectors are available from most computer or electronics retailers. ■ During an electrical storm, either...
... operating system and software updated. Many software updates contain security enhancements. ■ Use a firewall. Protecting the computer from power surges To protect the computer from computer or electronics retailers in many regions. 4 Notebook Essentials Telephone line surge protectors are available from most computer or electronics retailers. ■ During an electrical storm, either...
Notebook Essentials - Windows 7
Page 11
...then click User Guides, or refer to your equipment, observe these practices: ■ Plug the power cord into a grounded (earthed) 3-pin outlet. Notebook Essentials 5 The Safety & Comfort Guide is an important safety feature. Å WARNING: To ...reduce the risk of electric shock or damage to the User Guides disc included with some models. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by unplugging the power cord from HP...
...then click User Guides, or refer to your equipment, observe these practices: ■ Plug the power cord into a grounded (earthed) 3-pin outlet. Notebook Essentials 5 The Safety & Comfort Guide is an important safety feature. Å WARNING: To ...reduce the risk of electric shock or damage to the User Guides disc included with some models. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by unplugging the power cord from HP...
Notebook Essentials - Windows 7
Page 18
.... 2. Then, in the loss of the screen, click the Shut down button. ■ Press and hold the power button for at least 5 seconds. ■ Disconnect the computer from external power and remove the battery. 12 Notebook Essentials Click Start, and then click Shut Down. If you are unable to turn off the computer...
.... 2. Then, in the loss of the screen, click the Shut down button. ■ Press and hold the power button for at least 5 seconds. ■ Disconnect the computer from external power and remove the battery. 12 Notebook Essentials Click Start, and then click Shut Down. If you are unable to turn off the computer...
Notebook Essentials - Windows 7
Page 19
...not start up If the computer does not turn on battery power or is plugged into an AC outlet using the AC adapter... Internet connection, other than an AC outlet, plug the computer into an external power source other tools, like Help and Support, can help you fix a problem...computer. ■ If the computer is running on when you press the power button, the following suggestions may help you experience computer problems, perform these ...sure that the power cord and AC adapter connections are secure. Notebook Essentials 13 Be sure that the outlet is providing adequate power. ✎ Use...
...not start up If the computer does not turn on battery power or is plugged into an AC outlet using the AC adapter... Internet connection, other than an AC outlet, plug the computer into an external power source other tools, like Help and Support, can help you fix a problem...computer. ■ If the computer is running on when you press the power button, the following suggestions may help you experience computer problems, perform these ...sure that the power cord and AC adapter connections are secure. Notebook Essentials 13 Be sure that the outlet is providing adequate power. ✎ Use...
Notebook Essentials - Windows 7
Page 20
... but not responding If the computer is turned on but is not in Chapter 2. Sleep and Hibernation can be overheating because a vent is blocked. 14 Notebook Essentials When you press fn+f4 repeatedly, the image alternates among the computer display, one or more external displays, and simultaneous display on both devices...computer screen is blank If the screen is blank but you have not turned off the display. To exit Sleep or Hibernation, briefly press the power button. ■ Sleep and Hibernation are energy-saving features that turn off the computer, one or more of these and other...
... but not responding If the computer is turned on but is not in Chapter 2. Sleep and Hibernation can be overheating because a vent is blocked. 14 Notebook Essentials When you press fn+f4 repeatedly, the image alternates among the computer display, one or more external displays, and simultaneous display on both devices...computer screen is blank If the screen is blank but you have not turned off the display. To exit Sleep or Hibernation, briefly press the power button. ■ Sleep and Hibernation are energy-saving features that turn off the computer, one or more of these and other...
Notebook Essentials - Windows 7
Page 21
...the lights are on. ■ Disconnect and then reconnect all device connections are secure. ■ Be sure that the device is receiving electrical power. ■ Be sure that the device, especially if it is older, is compatible with the user-accessible surface temperature limits defined by the...information and the Web site links in the computer starts up automatically to block airflow. If the light is amber, turn the power off during operation. Notebook Essentials 15 It is normal for Safety of overheating the computer, do not allow the computer to cool to the manufacturer's ...
...the lights are on. ■ Disconnect and then reconnect all device connections are secure. ■ Be sure that the device is receiving electrical power. ■ Be sure that the device, especially if it is older, is compatible with the user-accessible surface temperature limits defined by the...information and the Web site links in the computer starts up automatically to block airflow. If the light is amber, turn the power off during operation. Notebook Essentials 15 It is normal for Safety of overheating the computer, do not allow the computer to cool to the manufacturer's ...
Notebook Essentials - Windows 7
Page 23
... use CDs, up your information ■ Creating a set of recovery discs can be connected to AC power during this process. ■ Only one set of recovery discs: 1. Notebook Essentials 17 Click Start, click All Programs, click Recovery Manager, and then click Recovery Disc Creation. 2.... ■ Creating system restore points ■ Recovering a program or driver ■ Performing a full system recovery Creating recovery discs ✎ HP recommends that you create recovery discs to be sure that you can exit the program before creating recovery discs: ■ You will be required...
... use CDs, up your information ■ Creating a set of recovery discs can be connected to AC power during this process. ■ Only one set of recovery discs: 1. Notebook Essentials 17 Click Start, click All Programs, click Recovery Manager, and then click Recovery Disc Creation. 2.... ■ Creating system restore points ■ Recovering a program or driver ■ Performing a full system recovery Creating recovery discs ✎ HP recommends that you create recovery discs to be sure that you can exit the program before creating recovery discs: ■ You will be required...
Notebook Essentials - Windows 7
Page 25
... to set up and create a backup. ✎ Windows® includes the User Account Control feature to AC power before you start the backup process. ✎ The backup process may be prompted for your computer. Notebook Essentials 19 Appendix A: Backup and recovery Using Windows Backup and Restore To create a backup using Windows Backup...
... to set up and create a backup. ✎ Windows® includes the User Account Control feature to AC power before you start the backup process. ✎ The backup process may be prompted for your computer. Notebook Essentials 19 Appendix A: Backup and recovery Using Windows Backup and Restore To create a backup using Windows Backup...
Notebook Essentials - Windows 7
Page 29
... -50 ft to 10,000 ft -50 ft to travel internationally with the computer. Although the computer can be supplied by HP for use or transport the computer in this computer. Notebook Essentials 23 The computer is capable of the computer. Operating voltage 18.5 V 19.0 V Operating current 3.5 A 4.74 A... be found on the system regulatory label on DC power, which can be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by an AC or a DC power source. The computer operates on the bottom of accepting...
... -50 ft to 10,000 ft -50 ft to travel internationally with the computer. Although the computer can be supplied by HP for use or transport the computer in this computer. Notebook Essentials 23 The computer is capable of the computer. Operating voltage 18.5 V 19.0 V Operating current 3.5 A 4.74 A... be found on the system regulatory label on DC power, which can be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by an AC or a DC power source. The computer operates on the bottom of accepting...
Notebook Essentials - Windows 7
Page 32
... 802.11b/g, a Global System for each country or region on . ■ If you plan to a drive, or loss of your itinerary. ❏ Check the power cord and adapter requirements for Mobile Communications (GSM), or a General Packet Radio Service (GPRS) device, the use of the airline. Such restrictions may be unused... walk-through devices and security wands. If you plan to use the computer during a flight, check with a voltage converter kit sold for appliances. 26 Notebook Essentials Voltage, frequency, and plug configurations vary. Å To reduce the risk of your information. 2.
... 802.11b/g, a Global System for each country or region on . ■ If you plan to a drive, or loss of your itinerary. ❏ Check the power cord and adapter requirements for Mobile Communications (GSM), or a General Packet Radio Service (GPRS) device, the use of the airline. Such restrictions may be unused... walk-through devices and security wands. If you plan to use the computer during a flight, check with a voltage converter kit sold for appliances. 26 Notebook Essentials Voltage, frequency, and plug configurations vary. Å To reduce the risk of your information. 2.
Notebook Essentials - Windows 7
Page 33
...10 connecting to an existing wireless network 7 cord, power 26 customer support Help and Support 1 user guides 1 D devices, external, troubleshooting 15 dial-up Internet access 6 display cleaning 25 switching image 14 Notebook Essentials E electric shock 5 emergency shutdown procedures 12, ...14 environmental specifications 23 external devices, troubleshooting 15 F firewalls 4 full system recovery 17 H hardware identifying 1, 2 installing 11 Help and Support 1 Hibernation 14 HP Recovery Manager 17 ...
...10 connecting to an existing wireless network 7 cord, power 26 customer support Help and Support 1 user guides 1 D devices, external, troubleshooting 15 dial-up Internet access 6 display cleaning 25 switching image 14 Notebook Essentials E electric shock 5 emergency shutdown procedures 12, ...14 environmental specifications 23 external devices, troubleshooting 15 F firewalls 4 full system recovery 17 H hardware identifying 1, 2 installing 11 Help and Support 1 Hibernation 14 HP Recovery Manager 17 ...
Notebook Essentials - Windows 7
Page 34
...14 software antivirus 3 identifying 2 installing 11 safeguarding information 17 troubleshooting 14 updating 11 solid-state drive (SSD) 21, 22 specifications altitude 23 humidity 23 input power 23 operating environment 23 temperature 23 28 startup problems, troubleshooting 13 surge protection 4 system recovery 17, 21 system restore points 17, 20 T temperature safety ... Connect to the Internet wizard 7 wired network connection 10 wireless Internet access 6 wireless network connection 7 wireless network problems, troubleshooting 15 work habits 5 workstation setup 5 Notebook Essentials
...14 software antivirus 3 identifying 2 installing 11 safeguarding information 17 troubleshooting 14 updating 11 solid-state drive (SSD) 21, 22 specifications altitude 23 humidity 23 input power 23 operating environment 23 temperature 23 28 startup problems, troubleshooting 13 surge protection 4 system recovery 17, 21 system restore points 17, 20 T temperature safety ... Connect to the Internet wizard 7 wired network connection 10 wireless Internet access 6 wireless network connection 7 wireless network problems, troubleshooting 15 work habits 5 workstation setup 5 Notebook Essentials
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
Page 7
... guidelines 4-2 Component replacement procedures 4-5 Service tag 4-5 Computer feet 4-6 Battery 4-7 Hard drive 4-8 Memory module 4-10 Wireless module 4-12 Optical drive 4-14 Keyboard 4-17 Top cover 4-20 Power button board 4-23 Touchpad button board 4-24 Maintenance and Service Guide iv
... guidelines 4-2 Component replacement procedures 4-5 Service tag 4-5 Computer feet 4-6 Battery 4-7 Hard drive 4-8 Memory module 4-10 Wireless module 4-12 Optical drive 4-14 Keyboard 4-17 Top cover 4-20 Power button board 4-23 Touchpad button board 4-24 Maintenance and Service Guide iv
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
Page 8
Contents Speakers 4-25 Display assembly 4-26 USB board 4-33 Power connector 4-34 Bluetooth module 4-35 Modem 4-36 System board 4-37 RTC battery 4-40 Fan/heat sink assembly 4-41 Processor 4-47 RJ-11 connector 4-50 5 Setup ...
Contents Speakers 4-25 Display assembly 4-26 USB board 4-33 Power connector 4-34 Bluetooth module 4-35 Modem 4-36 System board 4-37 RTC battery 4-40 Fan/heat sink assembly 4-41 Processor 4-47 RJ-11 connector 4-50 5 Setup ...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
Page 9
Contents RJ-11 (modem 9-4 RJ-45 (network 9-4 Universal Serial Bus 9-5 9 Power cord set requirements Requirements for all countries and regions 10-1 Requirements for specific countries and regions 10-2 10 Recycling Battery 11-1 Display 11-1 Maintenance and Service Guide vi
Contents RJ-11 (modem 9-4 RJ-45 (network 9-4 Universal Serial Bus 9-5 9 Power cord set requirements Requirements for all countries and regions 10-1 Requirements for specific countries and regions 10-2 10 Recycling Battery 11-1 Display 11-1 Maintenance and Service Guide vi
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
Page 13
... X X X X X X X X X X X X X X X X HP G62 Discrete X X X X X X X X X X X X X X X X X X X X X X X Maintenance and Service Guide 1-3 one is an eSATA/USB port) X X VGA (Dsub 15-pin) supporting 1600 × 1200 external resolution at 75 Hz X X Multi-pin AC power X X Keyboard and Full-size keyboard, 39.62-cm (15.6-in (stereo microphone) ...Media Slot supporting SD, MMC, MS, X X cards MSPro, xD cards. Product description Category Description Presario Presario CQ62 Intel CQ62 Intel UMA Discrete ■ Intel Wi-Fi 5100 with auto-detect X X RJ-11 (modem, select models only) X...
... X X X X X X X X X X X X X X X X HP G62 Discrete X X X X X X X X X X X X X X X X X X X X X X X Maintenance and Service Guide 1-3 one is an eSATA/USB port) X X VGA (Dsub 15-pin) supporting 1600 × 1200 external resolution at 75 Hz X X Multi-pin AC power X X Keyboard and Full-size keyboard, 39.62-cm (15.6-in (stereo microphone) ...Media Slot supporting SD, MMC, MS, X X cards MSPro, xD cards. Product description Category Description Presario Presario CQ62 Intel CQ62 Intel UMA Discrete ■ Intel Wi-Fi 5100 with auto-detect X X RJ-11 (modem, select models only) X...