Setup Guide
Page 12
... refer to step C3. If the WEP key or WPA passphrase is successful, go to Network Troubleshooting on the HP All-in -One HP Photosmart C6100 All-in-One series Basics Guide If you can enter it . e Do one . The Network Menu appears. The network with your wireless network. g Follow the prompts on... (if needed IMPORTANT: If you do not know this information, you must consult the documentation for additional setup information. 12 • HP All-in -One. f If your wireless router settings. Tip: If the Clear button does not appear, select abc to highlight, and then press OK...
... refer to step C3. If the WEP key or WPA passphrase is successful, go to Network Troubleshooting on the HP All-in -One HP Photosmart C6100 All-in-One series Basics Guide If you can enter it . e Do one . The Network Menu appears. The network with your wireless network. g Follow the prompts on... (if needed IMPORTANT: If you do not know this information, you must consult the documentation for additional setup information. 12 • HP All-in -One. f If your wireless router settings. Tip: If the Clear button does not appear, select abc to highlight, and then press OK...
Setup Guide
Page 14
...the USB cable into the computer. Action: Remove the back access door, and then gently pull out any paper. Unplug the HP All-in-One and plug it in -One Problem: The Device Setup Has Failed To Complete screen appears. Follow the onscreen instructions. Load the paper again. Action: Click ... network). 17 Go to step 18 at the back of this setup guide Troubleshooting Problem: A Paper Jam message appears. Choose the correct HP All-in -One Windows CD. Action: Remove, and then re-insert the HP All-in -One CD for each computer. Action: Verify that you to connect the USB cable...
...the USB cable into the computer. Action: Remove the back access door, and then gently pull out any paper. Unplug the HP All-in-One and plug it in -One Problem: The Device Setup Has Failed To Complete screen appears. Follow the onscreen instructions. Load the paper again. Action: Click ... network). 17 Go to step 18 at the back of this setup guide Troubleshooting Problem: A Paper Jam message appears. Choose the correct HP All-in -One Windows CD. Action: Remove, and then re-insert the HP All-in -One CD for each computer. Action: Verify that you to connect the USB cable...
Setup Guide
Page 15
...beginning or end. Put your color graphics display for more details and troubleshooting information. Problem: You are not sure if your connection type Section (B or C). Problem: The Printer Not Found message appears. Problem: An invalid WEP key or WPA passphrase...up information. HP Photosmart C6100 All-in SecureEasySetup mode. Enter Photosmart C6100, and then search for more troubleshooting and additional set up properly. See steps C1 through the control panel, and the HP All-in -One. • Make sure your firewall. Network Troubleshooting ? Check ...
...beginning or end. Put your color graphics display for more details and troubleshooting information. Problem: You are not sure if your connection type Section (B or C). Problem: The Printer Not Found message appears. Problem: An invalid WEP key or WPA passphrase...up information. HP Photosmart C6100 All-in SecureEasySetup mode. Enter Photosmart C6100, and then search for more troubleshooting and additional set up properly. See steps C1 through the control panel, and the HP All-in -One. • Make sure your firewall. Network Troubleshooting ? Check ...
Basics Guide
Page 4
Contents 1 HP All-in-One overview 3 The HP All-in-One at a glance 4 Control panel features 5 Use the HP Photosmart software 7 Find more information 8 Access the onscreen Help 8 2 Network setup...9 Wired network setup 9 Install the software for a network ...Send a basic fax...67 Replace the ink cartridges 67 Align the printer...70 Clean the HP All-in-One 70 5 Troubleshooting and support 73 Uninstall and reinstall the software 73 Hardware setup troubleshooting 74 Fax setup troubleshooting 76 Network troubleshooting 93 Clear paper jams 99 Information on ink cartridges 101 Ink ...
Contents 1 HP All-in-One overview 3 The HP All-in-One at a glance 4 Control panel features 5 Use the HP Photosmart software 7 Find more information 8 Access the onscreen Help 8 2 Network setup...9 Wired network setup 9 Install the software for a network ...Send a basic fax...67 Replace the ink cartridges 67 Align the printer...70 Clean the HP All-in-One 70 5 Troubleshooting and support 73 Uninstall and reinstall the software 73 Hardware setup troubleshooting 74 Fax setup troubleshooting 76 Network troubleshooting 93 Clear paper jams 99 Information on ink cartridges 101 Ink ...
Basics Guide
Page 6
...receive faxes, including color faxes. You can use the HP All-in -One is the process of converting text and pictures into an electronic format for contacting HP support and ordering supplies. Note This guide introduces basic operations and troubleshooting, as well as making a copy, scanning documents,... can access many HP All-in -One enables you send. Copy The HP All-in -One functions directly from a memory card. The onscreen Help details the full range of features and functions, including use special features to make high-quality copies of the HP Photosmart software that came with...
...receive faxes, including color faxes. You can use the HP All-in -One is the process of converting text and pictures into an electronic format for contacting HP support and ordering supplies. Note This guide introduces basic operations and troubleshooting, as well as making a copy, scanning documents,... can access many HP All-in -One enables you send. Copy The HP All-in -One functions directly from a memory card. The onscreen Help details the full range of features and functions, including use special features to make high-quality copies of the HP Photosmart software that came with...
Basics Guide
Page 11
... that came with your HP All-in-One. In the Device Support area, click Onscreen Guide or Troubleshooting. - You can get started using the HP All-in-One. ● Setup Guide The Setup Guide provides instructions for the HP All-in the HP Photosmart Studio, choose HP Photosmart Mac Help. The HP Photosmart Mac Help appears. 8 HP Photosmart C6100 All-in -One. - If you follow the...
... that came with your HP All-in-One. In the Device Support area, click Onscreen Guide or Troubleshooting. - You can get started using the HP All-in-One. ● Setup Guide The Setup Guide provides instructions for the HP All-in the HP Photosmart Studio, choose HP Photosmart Mac Help. The HP Photosmart Mac Help appears. 8 HP Photosmart C6100 All-in -One. - If you follow the...
Basics Guide
Page 12
... setup access point. Manage your network settings Find troubleshooting information. This is known as a wired or Ethernet network. Install the HP All-in-One software for use Install the software for a network connection. Change the HP All-in a networked environment. Integrated wireless WLAN ...802.11 network setup Connect to view and manage network settings. Network troubleshooting Note You can connect the HP All-in-One to install the HP All-in-One software for a network in -One from a USB connection to either a wireless or wired network, but not both...
... setup access point. Manage your network settings Find troubleshooting information. This is known as a wired or Ethernet network. Install the HP All-in-One software for use Install the software for a network connection. Change the HP All-in a networked environment. Integrated wireless WLAN ...802.11 network setup Connect to view and manage network settings. Network troubleshooting Note You can connect the HP All-in-One to install the HP All-in-One software for a network in -One from a USB connection to either a wireless or wired network, but not both...
Basics Guide
Page 76
... the software. 6. Disconnect the USB cable from a Windows computer and then reinstall 1. Do not simply delete the HP All-in -One to your computer. 5. Restart your computer. 4. Troubleshooting and support 5 Troubleshooting and support This chapter contains troubleshooting information for installation and configuration issues, and some operational topics. Specific information is installed on the computer. For...
... the software. 6. Disconnect the USB cable from a Windows computer and then reinstall 1. Do not simply delete the HP All-in -One to your computer. 5. Restart your computer. 4. Troubleshooting and support 5 Troubleshooting and support This chapter contains troubleshooting information for installation and configuration issues, and some operational topics. Specific information is installed on the computer. For...
Basics Guide
Page 77
... a power strip, make sure the switch is uninstalled, restart your computer's CD-ROM drive. 6. Troubleshooting and support Chapter 5 To verify that the software is properly installed, double-click the HP Solution Center icon on . Plug the power cord into a grounded power outlet, surge protector, or ... Grounded power outlet ● If you plugged the HP All-in-One into a grounded power outlet. ● Test the power outlet to on . If not, then there might be a problem with the power outlet. 74 HP Photosmart C6100 All-in -One directly into a switched outlet, make sure the power...
... a power strip, make sure the switch is uninstalled, restart your computer's CD-ROM drive. 6. Troubleshooting and support Chapter 5 To verify that the software is properly installed, double-click the HP Solution Center icon on . Plug the power cord into a grounded power outlet, surge protector, or ... Grounded power outlet ● If you plugged the HP All-in-One into a grounded power outlet. ● Test the power outlet to on . If not, then there might be a problem with the power outlet. 74 HP Photosmart C6100 All-in -One directly into a switched outlet, make sure the power...
Basics Guide
Page 78
...mechanical failure. Once you might turn on installing the software and connecting the USB cable, see the Setup Guide that came with the HP All-in -One. For more information on , it might have installed the software, connecting your computer. To set your computer and the other into ... When the language you press the On button too quickly. Press to use appears, press OK. 5. Unplug the HP All-in -One to scroll through the languages. Troubleshooting and support Cause You pressed the On button too quickly. It might not respond if you want to highlight Set Country...
...mechanical failure. Once you might turn on installing the software and connecting the USB cable, see the Setup Guide that came with the HP All-in -One. For more information on , it might have installed the software, connecting your computer. To set your computer and the other into ... When the language you press the On button too quickly. Press to use appears, press OK. 5. Unplug the HP All-in -One to scroll through the languages. Troubleshooting and support Cause You pressed the On button too quickly. It might not respond if you want to highlight Set Country...
Basics Guide
Page 79
... Solution Check that the printer alignment failed Cause The incorrect type of the ink cartridges. When prompted, press to the HP All-in -One. Solution Load unused plain ...One is not set up the HP All-inOne. Fax setup troubleshooting This section contains fax setup troubleshooting information for obstructions in -One. If prompted, choose your country/region, and then click Contact HP... might experience problems when sending faxes, receiving faxes, or both. 76 HP Photosmart C6100 All-in -One and computer are installed properly and have selected the incorrect country/region when...
... Solution Check that the printer alignment failed Cause The incorrect type of the ink cartridges. When prompted, press to the HP All-in -One. Solution Load unused plain ...One is not set up the HP All-inOne. Fax setup troubleshooting This section contains fax setup troubleshooting information for obstructions in -One. If prompted, choose your country/region, and then click Contact HP... might experience problems when sending faxes, receiving faxes, or both. 76 HP Photosmart C6100 All-in -One and computer are installed properly and have selected the incorrect country/region when...
Basics Guide
Page 80
...Telephone Wall Jack" test failed ● The "Phone Cord Connected to send or receive faxes. If the test fails again, continue reviewing the troubleshooting information in -One, you might be erased. After a few seconds, plug the power cord back in this section. Using the phone cord supplied in the ...plug in -One. Solution ● Turn off the HP All-in-One by using the On button located on the control panel and then unplug the power cord from the telephone wall jack to make sure the phone cord is not busy completing another task, such as making a copy. Troubleshooting and support...
...Telephone Wall Jack" test failed ● The "Phone Cord Connected to send or receive faxes. If the test fails again, continue reviewing the troubleshooting information in -One, you might be erased. After a few seconds, plug the power cord back in this section. Using the phone cord supplied in the ...plug in -One. Solution ● Turn off the HP All-in-One by using the On button located on the control panel and then unplug the power cord from the telephone wall jack to make sure the phone cord is not busy completing another task, such as making a copy. Troubleshooting and support...
Basics Guide
Page 81
... or receive a test fax. The "Phone Cord Connected to send or receive faxes. Troubleshooting and support Chapter 5 telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the HP All-in-One. If you will not be able to Correct Port on Fax" test failed Solution... splitter, this can send or receive a fax successfully, there might not be used to connect other equipment, such as an answering machine or a telephone. 78 HP Photosmart C6100 All-in-One series
... or receive a test fax. The "Phone Cord Connected to send or receive faxes. Troubleshooting and support Chapter 5 telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the HP All-in-One. If you will not be able to Correct Port on Fax" test failed Solution... splitter, this can send or receive a fax successfully, there might not be used to connect other equipment, such as an answering machine or a telephone. 78 HP Photosmart C6100 All-in-One series
Basics Guide
Page 82
... a telephone wall jack.) Try removing the splitter and connecting the HP All-in-One directly to the "1-LINE" port 2. After you are using a phone splitter, this can cause faxing problems. (A splitter is ready for faxing. 3. Troubleshooting and support Back view of the HP All-in-One 1 Telephone wall jack 2 Use the phone cord supplied in...
... a telephone wall jack.) Try removing the splitter and connecting the HP All-in-One directly to the "1-LINE" port 2. After you are using a phone splitter, this can cause faxing problems. (A splitter is ready for faxing. 3. Troubleshooting and support Back view of the HP All-in-One 1 Telephone wall jack 2 Use the phone cord supplied in...
Basics Guide
Page 83
...HP Photosmart C6100 All-in-One series The "Dial Tone Detection" test failed Solution ● Other equipment, which piece of equipment is secure. To find out if other equipment is causing problems; try adding them check the line. ● Make sure you have correctly connected the HP All-in-One to the telephone wall jack. Troubleshooting... and support Chapter 5 labeled 1-LINE on the back of the HP All-in-One and the other end to your telephone wall jack, as shown...
...HP Photosmart C6100 All-in-One series The "Dial Tone Detection" test failed Solution ● Other equipment, which piece of equipment is secure. To find out if other equipment is causing problems; try adding them check the line. ● Make sure you have correctly connected the HP All-in-One to the telephone wall jack. Troubleshooting... and support Chapter 5 labeled 1-LINE on the back of the HP All-in-One and the other end to your telephone wall jack, as shown...
Basics Guide
Page 84
...PBX systems, this might have correctly connected the HP All-in -One to an analog phone line or you will not cause a problem sending or receiving faxes. Connect the HP All-in-One to an analog phone line and try sending or receiving a fax. Troubleshooting and support telephone wall jack, then connect ...the other end to the port labeled 1-LINE on the back of the HP All-in-One. 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All-in-One, connect one end to your telephone wall...
...PBX systems, this might have correctly connected the HP All-in -One to an analog phone line or you will not cause a problem sending or receiving faxes. Connect the HP All-in-One to an analog phone line and try sending or receiving a fax. Troubleshooting and support telephone wall jack, then connect ...the other end to the port labeled 1-LINE on the back of the HP All-in-One. 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All-in-One, connect one end to your telephone wall...
Basics Guide
Page 85
...is causing problems; Cause The wrong phone cord is used the phone cord supplied in the box with the HP All-in-One to connect to the 82 HP Photosmart C6100 All-in-One series If the Fax Line Condition Test fails without the other equipment is causing a problem, disconnect everything except... Press the On button to fail. If the Fax Line Condition Test passes without the other equipment, connect the HP Allin-One to a working phone line and continue reviewing the troubleshooting information in this section. ● If you are using a phone splitter, this guide to fail and you ...
...is causing problems; Cause The wrong phone cord is used the phone cord supplied in the box with the HP All-in-One to connect to the 82 HP Photosmart C6100 All-in-One series If the Fax Line Condition Test fails without the other equipment is causing a problem, disconnect everything except... Press the On button to fail. If the Fax Line Condition Test passes without the other equipment, connect the HP Allin-One to a working phone line and continue reviewing the troubleshooting information in this section. ● If you are using a phone splitter, this guide to fail and you ...
Basics Guide
Page 86
...receive a 2-wire phone cord in the box with the HP All-in -One. For more information on using the 2-wire phone cord adaptor, see the documentation that came with the HP All-in-One This special 2-wire phone cord is too short. Troubleshooting and support port labeled 1-LINE on the back of ...the HP All-in-One and the other end to your telephone wall jack, as an answering machine...
...receive a 2-wire phone cord in the box with the HP All-in -One. For more information on using the 2-wire phone cord adaptor, see the documentation that came with the HP All-in-One This special 2-wire phone cord is too short. Troubleshooting and support port labeled 1-LINE on the back of ...the HP All-in-One and the other end to your telephone wall jack, as an answering machine...
Basics Guide
Page 87
...contact the sender to a slower rate such as shown below. 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All-in-One 3 Telephone (optional) Cause You are using a phone line splitter. Phone lines with a DSL service and a DSL filter is not working telephone...do not hear a dial tone, call your telephone company. Cause The telephone wall jack is not connected. Solution If you use . Troubleshooting and support Chapter 5 Use the port labeled 1-LINE on the phone 84 HP Photosmart C6100 All-in-One series You can cause faxing problems. (A splitter is noisy.
...contact the sender to a slower rate such as shown below. 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All-in-One 3 Telephone (optional) Cause You are using a phone line splitter. Phone lines with a DSL service and a DSL filter is not working telephone...do not hear a dial tone, call your telephone company. Cause The telephone wall jack is not connected. Solution If you use . Troubleshooting and support Chapter 5 Use the port labeled 1-LINE on the phone 84 HP Photosmart C6100 All-in-One series You can cause faxing problems. (A splitter is noisy.
Basics Guide
Page 88
...Connect the HP All-in-One to the fax/phone port of the HP All-in-One by clicking Status in -One is connected to Medium (14400) or Slow (9600). Solution If the DSL modem is not properly grounded, it might not be able to send and receive faxes at a slower rate. Troubleshooting and support ...line that is designated for fax and phone use one port...
...Connect the HP All-in-One to the fax/phone port of the HP All-in-One by clicking Status in -One is connected to Medium (14400) or Slow (9600). Solution If the DSL modem is not properly grounded, it might not be able to send and receive faxes at a slower rate. Troubleshooting and support ...line that is designated for fax and phone use one port...