Basics Guide
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Contents 1 HP All-in-One overview 2 The HP All-in-One at a glance 2 Control panel features 4 Use the HP Photosmart software 5 Find more information 6 Access the onscreen Help 6 Finish setting up networking 7 Load originals and load paper 10 Avoid paper... application 16 Replace the ink cartridges 18 Clean the HP All-in-One 20 2 Troubleshooting and support 22 Uninstall and reinstall the software 22 Hardware setup troubleshooting 23 Network troubleshooting 25 Clear paper jams 28 Ink cartridge messages 28 Support process...33 HP support by phone 33 Additional warranty options 34 3...
Contents 1 HP All-in-One overview 2 The HP All-in-One at a glance 2 Control panel features 4 Use the HP Photosmart software 5 Find more information 6 Access the onscreen Help 6 Finish setting up networking 7 Load originals and load paper 10 Avoid paper... application 16 Replace the ink cartridges 18 Clean the HP All-in-One 20 2 Troubleshooting and support 22 Uninstall and reinstall the software 22 Hardware setup troubleshooting 23 Network troubleshooting 25 Clear paper jams 28 Ink cartridge messages 28 Support process...33 HP support by phone 33 Additional warranty options 34 3...
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...and troubleshooting, as well as providing information for your computer. Additionally, if the HP All-in-One is equipped with a USB cable, you can enlarge or reduce the size of an original to fit a specific paper size, adjust the darkness of the copy, and use of the HP Photosmart ...software that allows printing. For more information, see Access the onscreen Help. You can access many HP All-in -One. The HP All-in-One at a glance 2 HP Photosmart C5100 All-in -One enables you to produce high-quality color and black-and-...
...and troubleshooting, as well as providing information for your computer. Additionally, if the HP All-in-One is equipped with a USB cable, you can enlarge or reduce the size of an original to fit a specific paper size, adjust the darkness of the copy, and use of the HP Photosmart ...software that allows printing. For more information, see Access the onscreen Help. You can access many HP All-in -One. The HP All-in-One at a glance 2 HP Photosmart C5100 All-in -One enables you to produce high-quality color and black-and-...
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... Support area, click Onscreen Guide or Troubleshooting. - You can get help and support from the control panel, press the Help button. ● Readme The Readme file contains the most recent information which might be not be found in other publications. The HP Photosmart Mac Help appears. 6 HP Photosmart C5100 All-in -One. 2. For more information A variety of...
... Support area, click Onscreen Guide or Troubleshooting. - You can get help and support from the control panel, press the Help button. ● Readme The Readme file contains the most recent information which might be not be found in other publications. The HP Photosmart Mac Help appears. 6 HP Photosmart C5100 All-in -One. 2. For more information A variety of...
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... the software (if you disconnect the HP All-in -One, wait one minute, then restart it ). 3. Note It is provided for the HP All-in -One. Do not connect the HP All-in -One software is connected to your computer. For more troubleshooting information, see the inside back cover ...program. 7. Disconnect the HP All-in -One CD-ROM into your computer. 5. Restart your computer. 4. Insert the HP All-in -One from your installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray. 22 HP Photosmart C5100 All-in-One series When the software installation...
... the software (if you disconnect the HP All-in -One, wait one minute, then restart it ). 3. Note It is provided for the HP All-in -One. Do not connect the HP All-in -One software is connected to your computer. For more troubleshooting information, see the inside back cover ...program. 7. Disconnect the HP All-in -One CD-ROM into your computer. 5. Restart your computer. 4. Insert the HP All-in -One from your installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray. 22 HP Photosmart C5100 All-in-One series When the software installation...
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...open the CD-ROM and then double-click HP All-in -One and the power adaptor. Hardware setup troubleshooting Use this section to solve any problems you are using a power strip, make sure the power strip is on. The HP All-in-One will not turn on the desktop. Follow the... If you know works, and see if the appliance has power. Troubleshooting and support 1 Power connection 2 Power cord and adaptor 3 Grounded power outlet ● If you might be a problem with the HP All-in-One. Or, try plugging the HP Allin-One directly into a grounded power outlet, surge protector, or power strip....
...open the CD-ROM and then double-click HP All-in -One and the power adaptor. Hardware setup troubleshooting Use this section to solve any problems you are using a power strip, make sure the power strip is on. The HP All-in-One will not turn on the desktop. Follow the... If you know works, and see if the appliance has power. Troubleshooting and support 1 Power connection 2 Power cord and adaptor 3 Grounded power outlet ● If you might be a problem with the HP All-in-One. Or, try plugging the HP Allin-One directly into a grounded power outlet, surge protector, or power strip....
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Troubleshooting and support For more information on installing the software and connecting the USB cable, see the Setup Guide that came with my computer Cause The USB cable was connected before the software was installed. It might turn on calling for the HP All-in-One to turn the device off. Go to:... press OK. 3. If you press the On button again during this time, you want to highlight Yes or No, and then press OK. 24 HP Photosmart C5100 All-in-One series When the language you might take a few minutes for technical support. During installation, do not plug in...
Troubleshooting and support For more information on installing the software and connecting the USB cable, see the Setup Guide that came with my computer Cause The USB cable was connected before the software was installed. It might turn on calling for the HP All-in-One to turn the device off. Go to:... press OK. 3. If you press the On button again during this time, you want to highlight Yes or No, and then press OK. 24 HP Photosmart C5100 All-in-One series When the language you might take a few minutes for technical support. During installation, do not plug in...
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... Yes or No, and then press OK. Open the ink cartridge door, and check for obstructions in -One ● I received a System Requirements Error: No TCP/IP ● The Printer not Found screen appears during installation ● I am using a cable modem without a router and I do... the power cord is provided for the HP All-in -One might not be out of paper is unable to the HP All-in -One might be turned on the HP All-in -One. Cause The HP All-in -One. Network troubleshooting This section contains network troubleshooting information for installation and configuration issues. ...
... Yes or No, and then press OK. Open the ink cartridge door, and check for obstructions in -One ● I received a System Requirements Error: No TCP/IP ● The Printer not Found screen appears during installation ● I am using a cable modem without a router and I do... the power cord is provided for the HP All-in -One might not be out of paper is unable to the HP All-in -One might be turned on the HP All-in -One. Cause The HP All-in -One. Network troubleshooting This section contains network troubleshooting information for installation and configuration issues. ...
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...Troubleshooting and support Chapter 2 The computer is set up properly. Solution Make sure that your LAN card is unable to discover the HP All-in-One Cause Cables are connected properly. ● Cables between the HP All-in -One... (NIC) is not turned on the HP All-in -One is not installed properly. The Printer not Found screen appears during installation Cause The HP All-in -One, and then turn it again to see... Ethernet jack on your LAN card. Click the Apple icon on the HP All-in-One. 26 HP Photosmart C5100 All-in -One. Select About This Mac and then click More Info. In the System...
...Troubleshooting and support Chapter 2 The computer is set up properly. Solution Make sure that your LAN card is unable to discover the HP All-in-One Cause Cables are connected properly. ● Cables between the HP All-in -One... (NIC) is not turned on the HP All-in -One is not installed properly. The Printer not Found screen appears during installation Cause The HP All-in -One, and then turn it again to see... Ethernet jack on your LAN card. Click the Apple icon on the HP All-in-One. 26 HP Photosmart C5100 All-in -One. Select About This Mac and then click More Info. In the System...
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... point, router, or home gateway might need to reset the device. ● Make sure the HP All-in -One is on the control panel to the network. If you see the documentation provided with the firewall ...software. Cause The Ethernet cable is not plugged in -One to your computer. Cause The HP All-in-One is preventing the HP All-in-One from the HP All-in to ensure connections are not connected properly. Solution Make...subnet or gateway. Basics Guide 27 Solution Try reinserting the cables. Troubleshooting and support Cause You do not have an active network connection.
... point, router, or home gateway might need to reset the device. ● Make sure the HP All-in -One is on the control panel to the network. If you see the documentation provided with the firewall ...software. Cause The Ethernet cable is not plugged in -One to your computer. Cause The HP All-in-One is preventing the HP All-in-One from the HP All-in to ensure connections are not connected properly. Solution Make...subnet or gateway. Basics Guide 27 Solution Try reinserting the cables. Troubleshooting and support Cause You do not have an active network connection.
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...or router, you do not have IP addresses Cause If you have a computer with the cable modem. Troubleshooting and support 3. To assign IP addresses to the remaining computers and the HP All-in-One ➔ Use AutoIP to assign IP addresses to the computer with a cable modem, a separate Local Area...I am using a cable modem without a router and I do not remove all the pieces of paper from the HP All-in-One, more paper jams are expired 28 HP Photosmart C5100 All-in-One series Caution If the paper tears when you are removing it from the rollers, check the rollers and wheels for ...
...or router, you do not have IP addresses Cause If you have a computer with the cable modem. Troubleshooting and support 3. To assign IP addresses to the remaining computers and the HP All-in-One ➔ Use AutoIP to assign IP addresses to the computer with a cable modem, a separate Local Area...I am using a cable modem without a router and I do not remove all the pieces of paper from the HP All-in-One, more paper jams are expired 28 HP Photosmart C5100 All-in-One series Caution If the paper tears when you are removing it from the rollers, check the rollers and wheels for ...
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... the indicated ink cartridge(s) immediately so that came with the appropriate ink cartridges for all the ink cartridges that the HP All-in-One supports, see : Replace the ink cartridges The following ink cartridges cannot be used after the device has undergone firsttime ... ink cartridge(s) immediately so that you can resume printing. Troubleshooting and support ● Ink expiration near ● Non-HP ink ● Original HP ink depleted ● Print head assembly is stalled ● Print head failure ● Printer alignment failed ● Replace ink cartridges soon ● Wrong...
... the indicated ink cartridge(s) immediately so that came with the appropriate ink cartridges for all the ink cartridges that the HP All-in-One supports, see : Replace the ink cartridges The following ink cartridges cannot be used after the device has undergone firsttime ... ink cartridge(s) immediately so that you can resume printing. Troubleshooting and support ● Ink expiration near ● Non-HP ink ● Original HP ink depleted ● Print head assembly is stalled ● Print head failure ● Printer alignment failed ● Replace ink cartridges soon ● Wrong...
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... cartridge, by following the instructions on the HP Allin-One or the ink cartridge expiration message on your country/region, and then click Contact HP for technical support. HP cannot guarantee the quality or reliability of expired...HP cannot guarantee the quality or reliability of printer failure or damage attributable to the use genuine HP ink cartridges. Troubleshooting and support Chapter 2 If prompted, choose your computer screen. HP recommends replacing the expired ink cartridges. Solution Replace the indicated ink cartridge(s) with HP printers to : 30 HP Photosmart C5100...
... cartridge, by following the instructions on the HP Allin-One or the ink cartridge expiration message on your country/region, and then click Contact HP for technical support. HP cannot guarantee the quality or reliability of expired...HP cannot guarantee the quality or reliability of printer failure or damage attributable to the use genuine HP ink cartridges. Troubleshooting and support Chapter 2 If prompted, choose your computer screen. HP recommends replacing the expired ink cartridges. Solution Replace the indicated ink cartridge(s) with HP printers to : 30 HP Photosmart C5100...
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... into place. Troubleshooting and support 2. Go to help you use of nonHP ink will not be covered under warranty. Basics Guide 31 HP recommends that you easily produce great results, time after time. Genuine HP ink cartridges are designed and tested with HP printers to : www.hp.com/support If...tray. Turn the HP All-in-One off, then turn it on calling for technical support. Solution Remove any packing materials. 3. Remove any objects that are blocking the print head assembly, including any objects that are blocking the print head assembly. www.hp.com/go/anticounterfeit For...
... into place. Troubleshooting and support 2. Go to help you use of nonHP ink will not be covered under warranty. Basics Guide 31 HP recommends that you easily produce great results, time after time. Genuine HP ink cartridges are designed and tested with HP printers to : www.hp.com/support If...tray. Turn the HP All-in-One off, then turn it on calling for technical support. Solution Remove any packing materials. 3. Remove any objects that are blocking the print head assembly, including any objects that are blocking the print head assembly. www.hp.com/go/anticounterfeit For...
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...or sensor is out of ink. The ink in these ink cartridges is specially formulated to : www.hp.com/support 32 HP Photosmart C5100 All-in-One series Solution Replace the indicated ink cartridge(s) immediately so that were shipped with your device. Load unused ...One or more information, see : Replace the ink cartridges Ink cartridge is defective or not intended for technical support. For more of the ink cartridges are not installed or are installed. Troubleshooting and support Chapter 2 Solution If you have color or photo paper loaded in the input tray when you align the printer...
...or sensor is out of ink. The ink in these ink cartridges is specially formulated to : www.hp.com/support 32 HP Photosmart C5100 All-in-One series Solution Replace the indicated ink cartridge(s) immediately so that were shipped with your device. Load unused ...One or more information, see : Replace the ink cartridges Ink cartridge is defective or not intended for technical support. For more of the ink cartridges are not installed or are installed. Troubleshooting and support Chapter 2 Solution If you have color or photo paper loaded in the input tray when you align the printer...
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... prompted, choose your device. Can you set up -to all HP customers. Valuable HP All-in -One. 2. Software and driver updates for up and use the HP All-in-One, make sure to install the ink cartridges that were shipped with the HP All-in -One and troubleshooting information for technical support. Support options and availability vary by...
... prompted, choose your device. Can you set up -to all HP customers. Valuable HP All-in -One. 2. Software and driver updates for up and use the HP All-in-One, make sure to install the ink cartridges that were shipped with the HP All-in -One and troubleshooting information for technical support. Support options and availability vary by...
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...the phone support period After the phone support period, help is available from HP at about support options. Go to learn more about the time that this situation (such as a thunderstorm, HP All-in -One series Did anything else occur prior to your country/region and language, then... explore the services and warranty area for the HP All-in-One at the HP online support Web site: www.hp.com/support. Troubleshooting and support 34 HP Photosmart C5100 All-in -One was moved, etc.)? Did you add any new hardware or software to this situation began...
...the phone support period After the phone support period, help is available from HP at about support options. Go to learn more about the time that this situation (such as a thunderstorm, HP All-in -One series Did anything else occur prior to your country/region and language, then... explore the services and warranty area for the HP All-in-One at the HP online support Web site: www.hp.com/support. Troubleshooting and support 34 HP Photosmart C5100 All-in -One was moved, etc.)? Did you add any new hardware or software to this situation began...
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... 21 glass 20 lid backing 20 color graphics display 4 connect wired network (Ethernet) 7 connection problems HP All-in-One does not turn on 23 control panel buttons 4 features 4 copy make a copy 12 specifications 36 customer... message 32 error messages 28 expired 30 HP ink depleted 31 incorrect 29, 32 missing 29 non-HP ink 30 replace 18 replace soon 32 troubleshoot 25 J jams, paper 12, 25... support 33 phone support period period for support 33 photo paper specifications 35 Photosmart Express 4 physical specifications 36 power specifications 36 print from software application 16 specifications 35...
... 21 glass 20 lid backing 20 color graphics display 4 connect wired network (Ethernet) 7 connection problems HP All-in-One does not turn on 23 control panel buttons 4 features 4 copy make a copy 12 specifications 36 customer... message 32 error messages 28 expired 30 HP ink depleted 31 incorrect 29, 32 missing 29 non-HP ink 30 replace 18 replace soon 32 troubleshoot 25 J jams, paper 12, 25... support 33 phone support period period for support 33 photo paper specifications 35 Photosmart Express 4 physical specifications 36 power specifications 36 print from software application 16 specifications 35...
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..., display 24 network setup 25 printer alignment 25 USB cable 24 troubleshooting No TCP/IP 26 Printer not Found 26 unable to discover device 26 using a cable modem without a router 28 U uninstall software 22 USB cable installation 24 W warranty 34 wireless router 7 Z zoom button 5 40 HP Photosmart C5100 All-in-One series reinstall software 22 replace ink...
..., display 24 network setup 25 printer alignment 25 USB cable 24 troubleshooting No TCP/IP 26 Printer not Found 26 unable to discover device 26 using a cable modem without a router 28 U uninstall software 22 USB cable installation 24 W warranty 34 wireless router 7 Z zoom button 5 40 HP Photosmart C5100 All-in-One series reinstall software 22 replace ink...