HP Notebook Series - Maintenance, Shipping and Travel Guide
Page 13
... diskettes, disks, or PC Cards. 3. 3 Preparing the Notebook for Shipping or Traveling To prepare the notebook for more than 2 weeks, remove all battery packs and store them in a cool, dry place. 6. Do not check it in with the Notebook ■ Take along a backup of your notebook as "fragile." If ...you are shipping the notebook, place it in the original packing box or similar protective packaging and label the package as hand...
... diskettes, disks, or PC Cards. 3. 3 Preparing the Notebook for Shipping or Traveling To prepare the notebook for more than 2 weeks, remove all battery packs and store them in a cool, dry place. 6. Do not check it in with the Notebook ■ Take along a backup of your notebook as "fragile." If ...you are shipping the notebook, place it in the original packing box or similar protective packaging and label the package as hand...
Maintenance and Service Guide
Page 6
... Channel Support Centre for Windows operating systems. Service Manual vii Call (800) 827-6364 for servicing the HP Pavilion ze5600, ze5500, ze5400, ze5300, ze5200, ze4700, ze4600, ze4500, ze4400, ze4300, ze4200, and ze4100 Notebook PCs, HP Compaq nx9010, nx9008, nx9005, and nx9000 Notebook PCs, Compaq Evo Notebook 1050v and 1010v Series, and Compaq Presario 2500, 2100, and 1100 Series Mobile...
... Channel Support Centre for Windows operating systems. Service Manual vii Call (800) 827-6364 for servicing the HP Pavilion ze5600, ze5500, ze5400, ze5300, ze5200, ze4700, ze4600, ze4500, ze4400, ze4300, ze4200, and ze4100 Notebook PCs, HP Compaq nx9010, nx9008, nx9005, and nx9000 Notebook PCs, Compaq Evo Notebook 1050v and 1010v Series, and Compaq Presario 2500, 2100, and 1100 Series Mobile...
Maintenance and Service Guide
Page 93
3 Troubleshooting and Diagnostics This chapter includes troubleshooting and diagnostic information for testing the functionality of the notebook, and for identifying faulty components: • ASP support information • Troubleshooting information Checking for customer abuse (page 3-4) Troubleshooting the problem... 3-7) • Diagnostic tools e-Diagtools diagnostic program (page 3-18) Power-on self-test (page 3-20) Sycard PCCtest 450/460 PC card (page 3-26) Windows Management Instrumentation (page 3-27) BIOS Setup utility (page 3-27) Service Manual Troubleshooting and Diagnostics 3-1
3 Troubleshooting and Diagnostics This chapter includes troubleshooting and diagnostic information for testing the functionality of the notebook, and for identifying faulty components: • ASP support information • Troubleshooting information Checking for customer abuse (page 3-4) Troubleshooting the problem... 3-7) • Diagnostic tools e-Diagtools diagnostic program (page 3-18) Power-on self-test (page 3-20) Sycard PCCtest 450/460 PC card (page 3-26) Windows Management Instrumentation (page 3-27) BIOS Setup utility (page 3-27) Service Manual Troubleshooting and Diagnostics 3-1
Maintenance and Service Guide
Page 100
...Troubleshooting and Diagnostics Service Manual Do not use the suggestions in the system function and what roles they play. Reinsert any PC cards, press the reset button to turn notebook off , try external monitor. If power status light turns on but one SDRAM module and try again. If OS ... of a problem using the above diagnostic tools, use touch pad while booting or resuming. Table 3-3. Press and hold power button to turn notebook off, and reconnect power and try again. CPU module Switchboard PCA Motherboard Display assembly Hard drive Beeps once, spins hard disk, repeats, but...
...Troubleshooting and Diagnostics Service Manual Do not use the suggestions in the system function and what roles they play. Reinsert any PC cards, press the reset button to turn notebook off , try external monitor. If power status light turns on but one SDRAM module and try again. If OS ... of a problem using the above diagnostic tools, use touch pad while booting or resuming. Table 3-3. Press and hold power button to turn notebook off, and reconnect power and try again. CPU module Switchboard PCA Motherboard Display assembly Hard drive Beeps once, spins hard disk, repeats, but...
Maintenance and Service Guide
Page 106
... notebook. If needed . Check settings in connector on number lock. Avoid touching touch pad while booting or resuming. Check devices separately. Wait 5 to reinstall factory software. This software can cause errors or erratic play DVD intended for details. Some DVDs include software called "PC Friendly... the Recovery CDs to 10 seconds after closing tray before pressing Play. KeyboarD Motherboard Y-adapter PS/2 device Motherboard Repair Center: Comments HP warranty does not cover expense of times (usually no more than 4). This error occurs when trying to play . NOTE: Most ...
... notebook. If needed . Check settings in connector on number lock. Avoid touching touch pad while booting or resuming. Check devices separately. Wait 5 to reinstall factory software. This software can cause errors or erratic play DVD intended for details. Some DVDs include software called "PC Friendly... the Recovery CDs to 10 seconds after closing tray before pressing Play. KeyboarD Motherboard Y-adapter PS/2 device Motherboard Repair Center: Comments HP warranty does not cover expense of times (usually no more than 4). This error occurs when trying to play . NOTE: Most ...
Maintenance and Service Guide
Page 109
...Infrared General problems Call Center: Suggestions Repair Center: Likely Causes Check cables and connections. Try connecting notebook to network or network may not be down. Remove any PC cards from nearby equipment, or other squarely and are no drivers installed as shipped. (Drivers are ... Windows Help. For fast-IrDA, check for 100Base-TX operation. Test LAN with ECP parallel port. Sunlight, heat from notebook (possible IRQ conflict). Open Hardware Device Manager. Try to enable the infrared port. Motherboard Repair Center: Comments Service Manual Troubleshooting and ...
...Infrared General problems Call Center: Suggestions Repair Center: Likely Causes Check cables and connections. Try connecting notebook to network or network may not be down. Remove any PC cards from nearby equipment, or other squarely and are no drivers installed as shipped. (Drivers are ... Windows Help. For fast-IrDA, check for 100Base-TX operation. Test LAN with ECP parallel port. Sunlight, heat from notebook (possible IRQ conflict). Open Hardware Device Manager. Try to enable the infrared port. Motherboard Repair Center: Comments Service Manual Troubleshooting and ...
Maintenance and Service Guide
Page 112
...After each run the program, you are designed to run the selected tests and add the results to run e-Diagtools. 4. When the HP logo appears, press F10 to open the advanced test screen. 8. Run the basic test. The results appear when the test is complete... e-Diagtools The following diagnostic tools you can use for troubleshooting and repairing the notebook: • Notebook e-Diagtools diagnostic program (below) • Power-on self-test (page 3-20) • Sycard PCCtest 450 PC card (page 3-26) • Windows Management Instrumentation (page 3-27) • BIOS Setup utility (page ...
...After each run the program, you are designed to run the selected tests and add the results to run e-Diagtools. 4. When the HP logo appears, press F10 to open the advanced test screen. 8. Run the basic test. The results appear when the test is complete... e-Diagtools The following diagnostic tools you can use for troubleshooting and repairing the notebook: • Notebook e-Diagtools diagnostic program (below) • Power-on self-test (page 3-20) • Sycard PCCtest 450 PC card (page 3-26) • Windows Management Instrumentation (page 3-27) • BIOS Setup utility (page ...
Maintenance and Service Guide
Page 114
... failure. Note that not all accessories, including SDRAM modules, port replicator, PC cards, printer, external monitor, pointing device, and keyboard. 2. Note that if the notebook fails to restart with initial POST values Set IN POST flag Initialize CPU ... error condition, it requires repair. 1. Beep Codes 1 1-2 1-1-1-3 1-1-1-4 1-1-2-1 1-1-2-3 1-1-2-4 1-1-3-1 1-1-3-2 1-1-3-3 1-1-3-4 1-1-4-1 1-1-4-3 1-1-4-4 1-2-1-1 Table 3-4. When the notebook boots, its system BIOS runs a series of codes; if an error occurs, the BIOS displays a message and/or issues a beep code. You should ...
... failure. Note that not all accessories, including SDRAM modules, port replicator, PC cards, printer, external monitor, pointing device, and keyboard. 2. Note that if the notebook fails to restart with initial POST values Set IN POST flag Initialize CPU ... error condition, it requires repair. 1. Beep Codes 1 1-2 1-1-1-3 1-1-1-4 1-1-2-1 1-1-2-3 1-1-2-4 1-1-3-1 1-1-3-2 1-1-3-3 1-1-3-4 1-1-4-1 1-1-4-3 1-1-4-4 1-2-1-1 Table 3-4. When the notebook boots, its system BIOS runs a series of codes; if an error occurs, the BIOS displays a message and/or issues a beep code. You should ...
Maintenance and Service Guide
Page 123
... product contains these components: • PCCtest 450 or 460 (revision 1.05) PC card • PCCtest 450/460 software disk (Software updates are the only recommended diagnostic tools that test the functionality of the notebook's PCMCIA slots See the Sycard documentation for details about running the tests. Use the... following tests to check the function of the PCMCIA slots using a PCMCIA card Each is a Type II PC card that works with test software to ...
... product contains these components: • PCCtest 450 or 460 (revision 1.05) PC card • PCCtest 450/460 software disk (Software updates are the only recommended diagnostic tools that test the functionality of the notebook's PCMCIA slots See the Sycard documentation for details about running the tests. Use the... following tests to check the function of the PCMCIA slots using a PCMCIA card Each is a Type II PC card that works with test software to ...
Maintenance and Service Guide
Page 126
... Internal Hard Disk Sets the hard disk drive type and various parameters Extended Memory Shows the extended memory size CPU Serial Number Serial Number PC ID Service ID For a Pentium processor with a serial number, makes the serial number available to software Displays the serial number as shown... on the back of the notebook Displays the PC ID String stored in the reserved part of RAM Displays an identifier used for repair service UUID MAC Address Displays the value of the...
... Internal Hard Disk Sets the hard disk drive type and various parameters Extended Memory Shows the extended memory size CPU Serial Number Serial Number PC ID Service ID For a Pentium processor with a serial number, makes the serial number available to software Displays the serial number as shown... on the back of the notebook Displays the PC ID String stored in the reserved part of RAM Displays an identifier used for repair service UUID MAC Address Displays the value of the...
HP Pavilion ze4x00, ze5x00 and specific xt notebook series - Startup Guide
Page 12
Getting Started with Your Notebook Identifying Parts of the Notebook Left panel and back panel components 1 AC adapter jack 8 Cable lock slot (security connector) 2 Universal serial bus ports (USB) 9 RJ-11 jack: connects the modem cable 3 RJ-45 jack: connects a network cable 10 PC Card and CardBus slot and button 4 S-Video out jack 11...
Getting Started with Your Notebook Identifying Parts of the Notebook Left panel and back panel components 1 AC adapter jack 8 Cable lock slot (security connector) 2 Universal serial bus ports (USB) 9 RJ-11 jack: connects the modem cable 3 RJ-45 jack: connects a network cable 10 PC Card and CardBus slot and button 4 S-Video out jack 11...
HP Pavilion ze4x00, ze5x00 and specific xt notebook series - Startup Guide
Page 13
Getting Started with Your Notebook Identifying Parts of the Notebook 1 AC adapter jack 2 Two USB ports 3 RJ-45 network jack: connects a network cable 4 PS/2 port 5 Parallel port (LPT1): use this port for a parallel printer or other parallel device 6 External monitor port 7 S-Video out jack 8 Cable lock slot (security connector) 9 RJ-11 jack: connects a modem cable 10 IEEE 1394 port (select models only) 11 PC Card and CardBus slot and buttons 12 Diskette drive (select models only) Startup Guide 5
Getting Started with Your Notebook Identifying Parts of the Notebook 1 AC adapter jack 2 Two USB ports 3 RJ-45 network jack: connects a network cable 4 PS/2 port 5 Parallel port (LPT1): use this port for a parallel printer or other parallel device 6 External monitor port 7 S-Video out jack 8 Cable lock slot (security connector) 9 RJ-11 jack: connects a modem cable 10 IEEE 1394 port (select models only) 11 PC Card and CardBus slot and buttons 12 Diskette drive (select models only) Startup Guide 5
HP Pavilion ze4x00, ze5x00 and specific xt notebook series - Startup Guide
Page 38
...The lights show the charge level. • If available, try another battery. Then press the power button to cool down. Troubleshooting and Maintenance Troubleshooting Your Notebook • Make sure you turn it on the side of the battery. If the battery gets too hot, it will not boot from any... PC Cards, and undock the notebook if docked. Then plug in the AC adapter again, and reset the notebook using only the AC adapter included with your notebook (or other approved adapter that meets the power requirements of the...
...The lights show the charge level. • If available, try another battery. Then press the power button to cool down. Troubleshooting and Maintenance Troubleshooting Your Notebook • Make sure you turn it on the side of the battery. If the battery gets too hot, it will not boot from any... PC Cards, and undock the notebook if docked. Then plug in the AC adapter again, and reset the notebook using only the AC adapter included with your notebook (or other approved adapter that meets the power requirements of the...
HP Pavilion ze4x00, ze5x00 and specific xt notebook series - Startup Guide
Page 41
..., 5 lights status, 2, 3, 8, 9 LPT1 port, 5 M maintenance software installation, 33 Mini PCI location, 6, 7 modem built-in, 12 port location, 5 monitor port, 5 mouse, troubleshooting, 29 mute button location, 3 N notebook changing BIOS settings, 32 opening/closing, 2, 3 resetting, 17 turning on, 13 Num Lock, 9 O off button location, 2, 3 status lights, 8 turning off, 16 on button, location, 2, 3 One...
..., 5 lights status, 2, 3, 8, 9 LPT1 port, 5 M maintenance software installation, 33 Mini PCI location, 6, 7 modem built-in, 12 port location, 5 monitor port, 5 mouse, troubleshooting, 29 mute button location, 3 N notebook changing BIOS settings, 32 opening/closing, 2, 3 resetting, 17 turning on, 13 Num Lock, 9 O off button location, 2, 3 status lights, 8 turning off, 16 on button, location, 2, 3 One...