Maintenance and Service Guide
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.../1394 Connector Module 2-48 Removing the Motherboard ...2-50 Replacing Components on a Bottom Case 2-59 Repairing the BIOS IC...2-61 Removing Other Components...2-63 Troubleshooting and Diagnostics 3-1 Support Service Partners...3-2 Troubleshooting ...3-3 Diagnostic Tools ...3-18 Replaceable Parts...4-1 Reference Information 5-1 Password Removal Policy...5-2 Hewlett-Packard Display Quality Statement 5-3 Service Notes and Obsolete Parts ...5-5 Service Manual...
.../1394 Connector Module 2-48 Removing the Motherboard ...2-50 Replacing Components on a Bottom Case 2-59 Repairing the BIOS IC...2-61 Removing Other Components...2-63 Troubleshooting and Diagnostics 3-1 Support Service Partners...3-2 Troubleshooting ...3-3 Diagnostic Tools ...3-18 Replaceable Parts...4-1 Reference Information 5-1 Password Removal Policy...5-2 Hewlett-Packard Display Quality Statement 5-3 Service Notes and Obsolete Parts ...5-5 Service Manual...
Maintenance and Service Guide
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...Beep Codes 3-20 Table 3-5. POST Messages ...3-24 Table 3-6. Replaceable Parts ...4-4 Table 4-2. Basic Troubleshooting Steps ...3-3 Figure 4-1. Specifications...1-18 Table 1-7. Troubleshooting Suggestions...3-8 Table 3-4. Accessory Replaceable Parts 4-11 Table 4-3. Boot-Block Jumper...2-62 Figure 3-1. Product... 2-2 Table 2-4. LCD Guidelines ...5-4 Service Manual v Disconnecting the Motherboard Cables 2-54 Figure 2-37. Example of notebook 1-15 Table 1-4. Keyboard Status Lights...1-15 Table 1-5. Removal Cross-Reference ...2-1 Table 2-2. Removing Components...2-63 Table...
...Beep Codes 3-20 Table 3-5. POST Messages ...3-24 Table 3-6. Replaceable Parts ...4-4 Table 4-2. Basic Troubleshooting Steps ...3-3 Figure 4-1. Specifications...1-18 Table 1-7. Troubleshooting Suggestions...3-8 Table 3-4. Accessory Replaceable Parts 4-11 Table 4-3. Boot-Block Jumper...2-62 Figure 3-1. Product... 2-2 Table 2-4. LCD Guidelines ...5-4 Service Manual v Disconnecting the Motherboard Cables 2-54 Figure 2-37. Example of notebook 1-15 Table 1-4. Keyboard Status Lights...1-15 Table 1-5. Removal Cross-Reference ...2-1 Table 2-2. Removing Components...2-63 Table...
Maintenance and Service Guide
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... functionality of the notebook, and for identifying faulty components: • ASP support information • Troubleshooting information Checking for customer abuse (page 3-4) Troubleshooting the problem (page 3-5) Verifying the repair (page 3-6) Suggestions for troubleshooting (page 3-7) ...8226; Diagnostic tools e-Diagtools diagnostic program (page 3-18) Power-on self-test (page 3-20) Sycard PCCtest 450/460 PC...
... functionality of the notebook, and for identifying faulty components: • ASP support information • Troubleshooting information Checking for customer abuse (page 3-4) Troubleshooting the problem (page 3-5) Verifying the repair (page 3-6) Suggestions for troubleshooting (page 3-7) ...8226; Diagnostic tools e-Diagtools diagnostic program (page 3-18) Power-on self-test (page 3-20) Sycard PCCtest 450/460 PC...
Maintenance and Service Guide
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... In the U.S., support of notebook computers by Authorized Service Providers (ASPs) is authorized to repair the notebook, and reimbursement can be reimbursed to the ASP. The serial number label on the serial number label to ASP for that model. 3-2 Troubleshooting and Diagnostics Service Manual ASP ...Support Options ASP Support Status No reimbursement to verify the ASP support status for that model. The sales force has the option of the notebook indicates the ASP support status for parts ...
... In the U.S., support of notebook computers by Authorized Service Providers (ASPs) is authorized to repair the notebook, and reimbursement can be reimbursed to the ASP. The serial number label on the serial number label to ASP for that model. 3-2 Troubleshooting and Diagnostics Service Manual ASP ...Support Options ASP Support Status No reimbursement to verify the ASP support status for that model. The sales force has the option of the notebook indicates the ASP support status for parts ...
Maintenance and Service Guide
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Try to duplicate the customer's problem. Check the customer's description of the complete unit. Troubleshooting suggestions. Diagnostic tools. - To ensure quality repair, follow the basic troubleshooting steps shown below. Verify the repair by testing the functionality of the problem and any supporting information. Troubleshoot the problem using: - Figure 3-1. Troubleshooting The suggestions in this section can help isolate and repair the cause of a problem. Basic Troubleshooting Steps Service Manual Troubleshooting and Diagnostics 3-3 Check for customer abuse.
Try to duplicate the customer's problem. Check the customer's description of the complete unit. Troubleshooting suggestions. Diagnostic tools. - To ensure quality repair, follow the basic troubleshooting steps shown below. Verify the repair by testing the functionality of the problem and any supporting information. Troubleshoot the problem using: - Figure 3-1. Troubleshooting The suggestions in this section can help isolate and repair the cause of a problem. Basic Troubleshooting Steps Service Manual Troubleshooting and Diagnostics 3-3 Check for customer abuse.
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...additional criteria for Customer Abuse Some notebooks might appear to specific parts of the following, customer abuse is seriously damaged, customer abuse cannot be declared. • If the damage could have been damaged by the warranty. 3-4 Troubleshooting and Diagnostics Service Manual Checking for... determining customer abuse to have a cause other than customer abuse, customer abuse cannot be declared. • If the notebook shows any of the...
...additional criteria for Customer Abuse Some notebooks might appear to specific parts of the following, customer abuse is seriously damaged, customer abuse cannot be declared. • If the damage could have been damaged by the warranty. 3-4 Troubleshooting and Diagnostics Service Manual Checking for... determining customer abuse to have a cause other than customer abuse, customer abuse cannot be declared. • If the notebook shows any of the...
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... page 3-7 shows how you can use these tools to replace more than one module, so you apply power. Troubleshooting the Problem Record pertinent information about the notebook: • Model and serial number • Operating system and version • Software version (stored in mind possible...state and lock up when you will normally be good is your primary troubleshooting tool. Use the diagnostic tools and troubleshooting suggestions to help find the module responsible for repairing notebooks that show specific failure symptoms. Swapping modules that might be defective with others...
... page 3-7 shows how you can use these tools to replace more than one module, so you apply power. Troubleshooting the Problem Record pertinent information about the notebook: • Model and serial number • Operating system and version • Software version (stored in mind possible...state and lock up when you will normally be good is your primary troubleshooting tool. Use the diagnostic tools and troubleshooting suggestions to help find the module responsible for repairing notebooks that show specific failure symptoms. Swapping modules that might be defective with others...
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Run tests that failed during troubleshooting. 3-6 Troubleshooting and Diagnostics Service Manual Run the basic test of the e-Diagtools diagnostic program (page 3-18). -and- • Function Tests. Verifying the Repair Before returning the repaired notebook to the customer, verify the repair by running the following tests: • e-Diagtools Basic Diagnostic Test. Run any other tests that check the repaired function, such as those in e-Diagtools (page 3-18). -and- • Failed Tests.
Run tests that failed during troubleshooting. 3-6 Troubleshooting and Diagnostics Service Manual Run the basic test of the e-Diagtools diagnostic program (page 3-18). -and- • Function Tests. Verifying the Repair Before returning the repaired notebook to the customer, verify the repair by running the following tests: • e-Diagtools Basic Diagnostic Test. Run any other tests that check the repaired function, such as those in e-Diagtools (page 3-18). -and- • Failed Tests.
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BIOS Setup Configures Describes Configures Configures Configures Configures Configures Configures Configures Configures Configures Configures Configures Service Manual Troubleshooting and Diagnostics 3-7 Scope of Diagnostic Tools Function Power-On e-Diagtools Self-Test WMI/ Sycard Toptools PCCtest 450 (if installed) Bootup Processor Memory Fan Batteries Display ... *Test might be available only on certain units. †Use an external keyboard to exercise the port. Run the external 101-key test. Suggestions for Troubleshooting Table 3-2.
BIOS Setup Configures Describes Configures Configures Configures Configures Configures Configures Configures Configures Configures Configures Configures Service Manual Troubleshooting and Diagnostics 3-7 Scope of Diagnostic Tools Function Power-On e-Diagtools Self-Test WMI/ Sycard Toptools PCCtest 450 (if installed) Bootup Processor Memory Fan Batteries Display ... *Test might be available only on certain units. †Use an external keyboard to exercise the port. Run the external 101-key test. Suggestions for Troubleshooting Table 3-2.
Maintenance and Service Guide
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...AC or battery Check power source. Unplug the AC adapter, remove the battery and any other SDRAM module and try again. Reinsert any PC cards, press the reset button to help determine likely causes of a problem using the above diagnostic tools, use touch pad while booting or...but one SDRAM module and try again. If the power status light does not turn notebook off , try again. If OS starts from hard disk or floppy drive, replace CPU module, replace motherboard. Troubleshooting Suggestions Symptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments To ...
...AC or battery Check power source. Unplug the AC adapter, remove the battery and any other SDRAM module and try again. Reinsert any PC cards, press the reset button to help determine likely causes of a problem using the above diagnostic tools, use touch pad while booting or...but one SDRAM module and try again. If the power status light does not turn notebook off , try again. If OS starts from hard disk or floppy drive, replace CPU module, replace motherboard. Troubleshooting Suggestions Symptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments To ...
Maintenance and Service Guide
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..., replace hard drive. Delete temporary and unneeded files. Check battery level on hard drive, use Recovery CDs to certain sites. If notebook boots from CD in floppy drive. Power Service Manual Troubleshooting and Diagnostics 3-9 If available, try another battery. Use BIOS Setup to check default boot order. Remove and reinstall hard drive...
..., replace hard drive. Delete temporary and unneeded files. Check battery level on hard drive, use Recovery CDs to certain sites. If notebook boots from CD in floppy drive. Power Service Manual Troubleshooting and Diagnostics 3-9 If available, try another battery. Use BIOS Setup to check default boot order. Remove and reinstall hard drive...
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... sure charged battery is connected properly and battery installed properly. Make sure AC adapter has correct power rating. Check battery contacts. Move notebook away from any nearby heat source. Repair Center: Comments Check battery and AC adapter Check heat sink AC adapter cannot be repaired, ...at that rate until battery runs out. Check for blocked air vents. So if notebook is an estimate based on current task and assumes power will be replaced. Standby/resume 3-10 Troubleshooting and Diagnostics Service Manual Repair Center: Likely Causes AC adapter Battery Motherboard Battery or ...
... sure charged battery is connected properly and battery installed properly. Make sure AC adapter has correct power rating. Check battery contacts. Move notebook away from any nearby heat source. Repair Center: Comments Check battery and AC adapter Check heat sink AC adapter cannot be repaired, ...at that rate until battery runs out. Check for blocked air vents. So if notebook is an estimate based on current task and assumes power will be replaced. Standby/resume 3-10 Troubleshooting and Diagnostics Service Manual Repair Center: Likely Causes AC adapter Battery Motherboard Battery or ...
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...brightness. Display cable connection SDRAM modules CPU module Display assembly Motherboard White display Adjust display brightness. Service Manual Troubleshooting and Diagnostics 3-11 Notebook can take a minute or longer to another computer is installed. Blinking cursor appears while system is installed properly..., replace display assembly. Also, make sure Hibernate timeouts (Power Schemes tab) for additional support. Symptom General problems Notebook resumes slowly from Standby mode Does not suspend to Standby mode as expected Does not automatically enter Hibernation mode as ...
...brightness. Display cable connection SDRAM modules CPU module Display assembly Motherboard White display Adjust display brightness. Service Manual Troubleshooting and Diagnostics 3-11 Notebook can take a minute or longer to another computer is installed. Blinking cursor appears while system is installed properly..., replace display assembly. Also, make sure Hibernate timeouts (Power Schemes tab) for additional support. Symptom General problems Notebook resumes slowly from Standby mode Does not suspend to Standby mode as expected Does not automatically enter Hibernation mode as ...
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...Check power source. Back up disk immediately. Check display cable connection. Try display on page 5-3. Check connector. Was notebook or drive dropped? Check hard disk installation. Repair Center: Likely Causes Display cable connection Switchboard PCA Display assembly Motherboard ... Depends on noise source If drive case is on page 53. Punctured display Vertical crack near center of customer abuse. 3-12 Troubleshooting and Diagnostics Service Manual Remove and reinstall hard drive. Declared to be caused by excessive pressure applied to be caused by customer abuse...
...Check power source. Back up disk immediately. Check display cable connection. Try display on page 5-3. Check connector. Was notebook or drive dropped? Check hard disk installation. Repair Center: Likely Causes Display cable connection Switchboard PCA Display assembly Motherboard ... Depends on noise source If drive case is on page 53. Punctured display Vertical crack near center of customer abuse. 3-12 Troubleshooting and Diagnostics Service Manual Remove and reinstall hard drive. Declared to be caused by excessive pressure applied to be caused by customer abuse...
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...not included in hard disk capacity reported by Windows. Restart notebook. Press Play button. Check hard disk using Tools tab in disk's Properties sheet. This space is installed and connected correctly. Service Manual Troubleshooting and Diagnostics 3-13 Test hard disk drive with soft cloth... reinstall factory software. Symptom Files corrupted Disk capacity less than normal Disk's reported capacity is installed properly. Check partitions using HP certified media. Repair Center: Likely Causes Hard drive No response from floppy drive. If CD was created on CD-RW drive...
...not included in hard disk capacity reported by Windows. Restart notebook. Press Play button. Check hard disk using Tools tab in disk's Properties sheet. This space is installed and connected correctly. Service Manual Troubleshooting and Diagnostics 3-13 Test hard disk drive with soft cloth... reinstall factory software. Symptom Files corrupted Disk capacity less than normal Disk's reported capacity is installed properly. Check partitions using HP certified media. Repair Center: Likely Causes Hard drive No response from floppy drive. If CD was created on CD-RW drive...
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... not work PS/2 keyboard and mouse with soft cloth or replace as needed , uninstall PC Friendly and restart notebook. This error occurs when trying to turn on motherboard. 3-14 Troubleshooting and Diagnostics Service Manual Make sure disk is installed properly. CD/DVD drive Motherboard If software... change is hard-coded on DVD drive, and is permanent. If needed . KeyboarD Motherboard Y-adapter PS/2 device Motherboard Repair Center: Comments HP warranty does not cover expense of times (usually no more than 4). Make sure CD/DVD drive is clean, undamaged, and inserted correctly....
... not work PS/2 keyboard and mouse with soft cloth or replace as needed , uninstall PC Friendly and restart notebook. This error occurs when trying to turn on motherboard. 3-14 Troubleshooting and Diagnostics Service Manual Make sure disk is installed properly. CD/DVD drive Motherboard If software... change is hard-coded on DVD drive, and is permanent. If needed . KeyboarD Motherboard Y-adapter PS/2 device Motherboard Repair Center: Comments HP warranty does not cover expense of times (usually no more than 4). Make sure CD/DVD drive is clean, undamaged, and inserted correctly....
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... Center: Suggestions Repair Center: Likely Causes Reset notebook (see page 1-17). By default, touch pad is disabled if external PS/2 mouse is installed from \hp\drivers\TouchPad.) Top case Motherboard Top case Motherboard Top case Motherboard Make sure C drive has adequate free space. Use memory troubleshooter in Control Panel. Use only DDR-266...
... Center: Suggestions Repair Center: Likely Causes Reset notebook (see page 1-17). By default, touch pad is disabled if external PS/2 mouse is installed from \hp\drivers\TouchPad.) Top case Motherboard Top case Motherboard Top case Motherboard Make sure C drive has adequate free space. Use memory troubleshooter in Control Panel. Use only DDR-266...
Maintenance and Service Guide
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.... Check port settings in Control Panel. In a hotel, ask for latest USB drivers. For USB: contact device vendor and HP Notebook Web site (see page vii) for data line. For USB: if the device is disabled, try to enable. If modem... by the USB port, try disabling another device. Motherboard Repair Center: Comments 3-16 Troubleshooting and Diagnostics Service Manual Open hardware Device Manager. Test ports with e-Diagtools diagnostics. Restart notebook. Symptom Serial/Parallel/USB General problems Modem General problems Call Center: Suggestions Repair Center:...
.... Check port settings in Control Panel. In a hotel, ask for latest USB drivers. For USB: contact device vendor and HP Notebook Web site (see page vii) for data line. For USB: if the device is disabled, try to enable. If modem... by the USB port, try disabling another device. Motherboard Repair Center: Comments 3-16 Troubleshooting and Diagnostics Service Manual Open hardware Device Manager. Test ports with e-Diagtools diagnostics. Restart notebook. Symptom Serial/Parallel/USB General problems Modem General problems Call Center: Suggestions Repair Center:...
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Check settings in Windows Help. Sunlight, heat from notebook (possible IRQ conflict). Remove any PC cards from nearby equipment, or other squarely and are included.) Make sure line between infrared ports is disabled and no ...5 for 10Base-T operation, or Category 5 for DMA conflict with e-Diagtools diagnostics. Motherboard Repair Center: Comments Service Manual Troubleshooting and Diagnostics 3-17 Use networking troubleshooter in Control Panel. Try connecting notebook to network or network may be down. If green light next to LAN port does not light, LAN cable may...
Check settings in Windows Help. Sunlight, heat from notebook (possible IRQ conflict). Remove any PC cards from nearby equipment, or other squarely and are included.) Make sure line between infrared ports is disabled and no ...5 for 10Base-T operation, or Category 5 for DMA conflict with e-Diagtools diagnostics. Motherboard Repair Center: Comments Service Manual Troubleshooting and Diagnostics 3-17 Use networking troubleshooter in Control Panel. Try connecting notebook to network or network may be down. If green light next to LAN port does not light, LAN cable may...
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Check SSID, channel, and encryption settings. Restart notebook. Try card in Control Panel. In Device Manager, refresh device list and check for bent pins inside the PCMCIA socket. If both slots are properly ... broken connectors, or burnt component Motherboard cracked. Using a flashlight, look for conflicts. AC adapter cannot be repaired and must be caused by customer abuse. 3-18 Troubleshooting and Diagnostics Service Manual Declared to be caused by customer abuse. Make sure Onscreen Display is pressed PCMCIA General problems AC adapter Does not power...
Check SSID, channel, and encryption settings. Restart notebook. Try card in Control Panel. In Device Manager, refresh device list and check for bent pins inside the PCMCIA socket. If both slots are properly ... broken connectors, or burnt component Motherboard cracked. Using a flashlight, look for conflicts. AC adapter cannot be repaired and must be caused by customer abuse. 3-18 Troubleshooting and Diagnostics Service Manual Declared to be caused by customer abuse. Make sure Onscreen Display is pressed PCMCIA General problems AC adapter Does not power...