Maintenance and Service Guide
Page 2
... Microsoft Corporation. HP shall not be construed as constituting an additional warranty. registered trademarks of Intel Corporation or its subsidiaries in the express warranty statements accompanying such products and services. The only warranties for technical or editorial errors or omissions contained herein. © Copyright 2003, 2004 Hewlett-Packard Development Company, L.P. Service Manual Fourth Edition...
... Microsoft Corporation. HP shall not be construed as constituting an additional warranty. registered trademarks of Intel Corporation or its subsidiaries in the express warranty statements accompanying such products and services. The only warranties for technical or editorial errors or omissions contained herein. © Copyright 2003, 2004 Hewlett-Packard Development Company, L.P. Service Manual Fourth Edition...
Maintenance and Service Guide
Page 3
... Module 2-48 Removing the Motherboard ...2-50 Replacing Components on a Bottom Case 2-59 Repairing the BIOS IC...2-61 Removing Other Components...2-63 Troubleshooting and Diagnostics 3-1 Support Service Partners...3-2 Troubleshooting ...3-3 Diagnostic Tools ...3-18 Replaceable Parts...4-1 Reference Information 5-1 Password Removal Policy...5-2 Hewlett-Packard Display Quality Statement 5-3 Service Notes and Obsolete Parts ...5-5 Service Manual iii
... Module 2-48 Removing the Motherboard ...2-50 Replacing Components on a Bottom Case 2-59 Repairing the BIOS IC...2-61 Removing Other Components...2-63 Troubleshooting and Diagnostics 3-1 Support Service Partners...3-2 Troubleshooting ...3-3 Diagnostic Tools ...3-18 Replaceable Parts...4-1 Reference Information 5-1 Password Removal Policy...5-2 Hewlett-Packard Display Quality Statement 5-3 Service Notes and Obsolete Parts ...5-5 Service Manual iii
Maintenance and Service Guide
Page 4
Front View...1-11 Figure 1-5. Resetting the Notebook ...1-17 Figure 1-8. Disconnecting the Speaker Cable 2-14 Figure 2-11. Removing the CD/DVD Drive 2-21 Figure 2-16. Removing the CD/DVD Drive 2-22 Figure 2-17. ... View ...1-12 Figure 1-6. Removing the Top Case...2-31 Figure 2-22. Removing the Audio PCA ...2-39 Figure 2-26. Removing the Hard Disk Drive Guide 2-53 iv Service Manual Removing an SDRAM Module 2-5 Figure 2-4. Removing the Switchboard PCA 2-19 Figure 2-15. AMD CPU Module Release 2-47 Figure 2-30. Removing the Mini PCI Card 2-7 Figure...
Front View...1-11 Figure 1-5. Resetting the Notebook ...1-17 Figure 1-8. Disconnecting the Speaker Cable 2-14 Figure 2-11. Removing the CD/DVD Drive 2-21 Figure 2-16. Removing the CD/DVD Drive 2-22 Figure 2-17. ... View ...1-12 Figure 1-6. Removing the Top Case...2-31 Figure 2-22. Removing the Audio PCA ...2-39 Figure 2-26. Removing the Hard Disk Drive Guide 2-53 iv Service Manual Removing an SDRAM Module 2-5 Figure 2-4. Removing the Switchboard PCA 2-19 Figure 2-15. AMD CPU Module Release 2-47 Figure 2-30. Removing the Mini PCI Card 2-7 Figure...
Maintenance and Service Guide
Page 5
... 2-1. ASP Support Options...3-2 Table 3-2. Figure 2-36. Recommended Screw Torque Values 2-2 Table 2-4. Replaceable Parts ...4-4 Table 4-2. LCD Guidelines ...5-4 Service Manual v Replacing Small Parts ...2-12 Table 2-5. Removing Components...2-63 Table 3-1. BIOS Setup Menus and Parameters 3-28 Table 4-1. Example of notebook 1-15 Table 1-4. Exploded View ...4-2 Figure 4-2. Scope of Diagnostic Tools...3-7 Table 3-3. POST Terminal-Error Beep Codes 3-20...
... 2-1. ASP Support Options...3-2 Table 3-2. Figure 2-36. Recommended Screw Torque Values 2-2 Table 2-4. Replaceable Parts ...4-4 Table 4-2. LCD Guidelines ...5-4 Service Manual v Replacing Small Parts ...2-12 Table 2-5. Removing Components...2-63 Table 3-1. BIOS Setup Menus and Parameters 3-28 Table 4-1. Example of notebook 1-15 Table 1-4. Exploded View ...4-2 Figure 4-2. Scope of Diagnostic Tools...3-7 Table 3-3. POST Terminal-Error Beep Codes 3-20...
Maintenance and Service Guide
Page 6
.... The manual is designed as a self-paced guide that will train you can follow it even without having equipment available. The following table lists other sources of information about Windows operating system. Outside U.S. Information and updates for servicing the HP Pavilion ze5600, ze5500, ze5400, ze5300, ze5200, ze4700, ze4600, ze4500, ze4400, ze4300, ze4200, and ze4100 Notebook PCs, HP Compaq...
.... The manual is designed as a self-paced guide that will train you can follow it even without having equipment available. The following table lists other sources of information about Windows operating system. Outside U.S. Information and updates for servicing the HP Pavilion ze5600, ze5500, ze5400, ze5300, ze5200, ze4700, ze4600, ze4500, ze4400, ze4300, ze4200, and ze4100 Notebook PCs, HP Compaq...
Maintenance and Service Guide
Page 7
...; 768) active-matrix TFT Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off Service Manual Product Information 1-1 HP Pavilion ze5600 Processor Memory Display Video Operating System Power States HP Pavilion ze5500 Processor Memory Display Operating System Power States Table 1-1. At least 256 MB SDRAM preinstalled. ...Mobile Intel Pentium 4 (2.4-, 2.66-, 2.8-, and 3.06-GHz) Up to change. 1 Product Information The following list of HP and Compaq notebook products is current at the time of publication but is subject to 1 GB (1024 MB) SDRAM using 512-MB modules.
...; 768) active-matrix TFT Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off Service Manual Product Information 1-1 HP Pavilion ze5600 Processor Memory Display Video Operating System Power States HP Pavilion ze5500 Processor Memory Display Operating System Power States Table 1-1. At least 256 MB SDRAM preinstalled. ...Mobile Intel Pentium 4 (2.4-, 2.66-, 2.8-, and 3.06-GHz) Up to change. 1 Product Information The following list of HP and Compaq notebook products is current at the time of publication but is subject to 1 GB (1024 MB) SDRAM using 512-MB modules.
Maintenance and Service Guide
Page 8
Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off HP Pavilion ze4700 Processor Memory Display Video Operating System Power States AMD Athlon (1.91-, and 2.08-GHz) Up to 1 GB (1024 MB) SDRAM using... UMA graphics memory, 4x AGP graphics capability Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off 1-2 Product Information Service Manual HP Pavilion ze5400 and ze5300 Processor Memory Display Video Operating System Power States HP Pavilion ze5200 Mobile Intel Pentium 4 (2.4-, 2.66-, 2.8-, and 3.06-GHz) Up to GB (1024 MB) SDRAM using 512-MB ...
Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off HP Pavilion ze4700 Processor Memory Display Video Operating System Power States AMD Athlon (1.91-, and 2.08-GHz) Up to 1 GB (1024 MB) SDRAM using... UMA graphics memory, 4x AGP graphics capability Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off 1-2 Product Information Service Manual HP Pavilion ze5400 and ze5300 Processor Memory Display Video Operating System Power States HP Pavilion ze5200 Mobile Intel Pentium 4 (2.4-, 2.66-, 2.8-, and 3.06-GHz) Up to GB (1024 MB) SDRAM using 512-MB ...
Maintenance and Service Guide
Page 9
... 2.0-GHz) Up to 1 GB (1024 MB) SDRAM using 512-MB modules. On, Standby, Hibernate, Off Service Manual Product Information 1-3 HP Pavilion ze4600 Processor Memory Display Video Operating System Power States HP Pavilion ze4500 Processor Memory Display Video Operating System Power States HP Pavilion ze4400 Processor Memory Display Video Operating System Power States AMD Athlon (1.47-, 1.53-, 1.67-, 1.8-, 2.2-, and...
... 2.0-GHz) Up to 1 GB (1024 MB) SDRAM using 512-MB modules. On, Standby, Hibernate, Off Service Manual Product Information 1-3 HP Pavilion ze4600 Processor Memory Display Video Operating System Power States HP Pavilion ze4500 Processor Memory Display Video Operating System Power States HP Pavilion ze4400 Processor Memory Display Video Operating System Power States AMD Athlon (1.47-, 1.53-, 1.67-, 1.8-, 2.2-, and...
Maintenance and Service Guide
Page 10
...Up to 512 MB SDRAM using 512-MB modules. Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off 1-4 Product Information Service Manual At least 128 MB SDRAM preinstalled. 15.0-inch XGA (1024 × 768) or SXGA+ (1400 × 1050) or 14.1-... 1.8-GHz) Up to 1 GB (1024 MB) SDRAM using 512-MB modules. HP Pavilion ze4300 Processor Memory Display Video Operating System Power States HP Pavilion ze4200 Processor Memory Display Video Operating System Power States HP Pavilion ze4100 Processor Memory Display Video Operating System Power States Mobile Intel Pentium 4-M (1.8-, 2.0-,...
...Up to 512 MB SDRAM using 512-MB modules. Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off 1-4 Product Information Service Manual At least 128 MB SDRAM preinstalled. 15.0-inch XGA (1024 × 768) or SXGA+ (1400 × 1050) or 14.1-... 1.8-GHz) Up to 1 GB (1024 MB) SDRAM using 512-MB modules. HP Pavilion ze4300 Processor Memory Display Video Operating System Power States HP Pavilion ze4200 Processor Memory Display Video Operating System Power States HP Pavilion ze4100 Processor Memory Display Video Operating System Power States Mobile Intel Pentium 4-M (1.8-, 2.0-,...
Maintenance and Service Guide
Page 11
..., 32, or 64 MB UMA graphics memory, 4x AGP graphics capability Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off Service Manual Product Information 1-5 At least 256 MB SDRAM preinstalled. 15.0-inch XGA (1024 × 768) or SXGA+ (1400 × 1050... or Home preinstalled On, Standby, Hibernate, Off Processor Memory Display Video Operating System Power States HP Compaq nx9005 Intel Celeron (2.6- HP Compaq nx9010 Processor Memory Display Video Operating System Power States HP Compaq nx9008 Mobile Intel Pentium 4 (2.4-, 2.53-, 2.66-, and 3.06-GHz) Intel Celeron...
..., 32, or 64 MB UMA graphics memory, 4x AGP graphics capability Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off Service Manual Product Information 1-5 At least 256 MB SDRAM preinstalled. 15.0-inch XGA (1024 × 768) or SXGA+ (1400 × 1050... or Home preinstalled On, Standby, Hibernate, Off Processor Memory Display Video Operating System Power States HP Compaq nx9005 Intel Celeron (2.6- HP Compaq nx9010 Processor Memory Display Video Operating System Power States HP Compaq nx9008 Mobile Intel Pentium 4 (2.4-, 2.53-, 2.66-, and 3.06-GHz) Intel Celeron...
Maintenance and Service Guide
Page 12
...Radeon graphics accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP graphics capability. At least 256 MB SDRAM preinstalled. HP Compaq nx9000 Processor AMD Athlon (1.8- Display 15.0-inch XGA (1024 × 768) or SXGA+ (1400 × 1050) active-... Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off 1-6 Product Information Service Manual Operating System Windows XP Professional or Home preinstalled Power States On, Standby, Hibernate, Off Compaq Evo Notebook 1010v Processor Memory Display Video Operating System Power States Intel Celeron (1.6-GHz) Up to...
...Radeon graphics accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP graphics capability. At least 256 MB SDRAM preinstalled. HP Compaq nx9000 Processor AMD Athlon (1.8- Display 15.0-inch XGA (1024 × 768) or SXGA+ (1400 × 1050) active-... Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off 1-6 Product Information Service Manual Operating System Windows XP Professional or Home preinstalled Power States On, Standby, Hibernate, Off Compaq Evo Notebook 1010v Processor Memory Display Video Operating System Power States Intel Celeron (1.6-GHz) Up to...
Maintenance and Service Guide
Page 13
..., 32, or 64 MB UMA graphics memory, 4x AGP graphics capability Operating System Power States Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off Service Manual Product Information 1-7 and 1.8-GHz) Memory Display Video Up to 1 GB (1024 MB) SDRAM using 512-MB modules. and 2.8-GHz) Up to 1 GB (1024 MB) SDRAM...
..., 32, or 64 MB UMA graphics memory, 4x AGP graphics capability Operating System Power States Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off Service Manual Product Information 1-7 and 1.8-GHz) Memory Display Video Up to 1 GB (1024 MB) SDRAM using 512-MB modules. and 2.8-GHz) Up to 1 GB (1024 MB) SDRAM...
Maintenance and Service Guide
Page 14
... 4-2. Front View HP Pavilion ze4x00, HP Compaq nx9005 and nx9000, Compaq Evo Notebook N1050v and N1010v, and Compaq Presario 2100 and 1100 1. One-touch buttons 3. Infrared port* 9. Battery 11. PS/2 keyboard or PS/2 mouse port (supports Y adapter) * on -off button and indicator light* 10. Figure 1-1. Wireless on certain models 1-8 Product Information Service Manual Keyboard status lights...
... 4-2. Front View HP Pavilion ze4x00, HP Compaq nx9005 and nx9000, Compaq Evo Notebook N1050v and N1010v, and Compaq Presario 2100 and 1100 1. One-touch buttons 3. Infrared port* 9. Battery 11. PS/2 keyboard or PS/2 mouse port (supports Y adapter) * on -off button and indicator light* 10. Figure 1-1. Wireless on certain models 1-8 Product Information Service Manual Keyboard status lights...
Maintenance and Service Guide
Page 15
... device 19. PCMCIA card and CardBus slot and button 23. Audio mute button and audio mute light* 27. Floppy drive* * on certain models Service Manual Product Information 1-9 Kensington lock slot (security connector) 21. LAN port* 16. IEEE 1394 port* 24. Figure 1-2. S-Video port* 17. Audio... Modem port* 22. Volume controls* 26. Two universal Serial Bus (USB) ports 15. External monitor port 20. Back View HP Pavilion ze4x00 HP Compaq nx9005 and nx9000 NOTE: Compaq Evo Notebook N1050v, N1010v, and Compaq Presario 2100 and 1100 are very similar, except for logo. 13.
... device 19. PCMCIA card and CardBus slot and button 23. Audio mute button and audio mute light* 27. Floppy drive* * on certain models Service Manual Product Information 1-9 Kensington lock slot (security connector) 21. LAN port* 16. IEEE 1394 port* 24. Figure 1-2. S-Video port* 17. Audio... Modem port* 22. Volume controls* 26. Two universal Serial Bus (USB) ports 15. External monitor port 20. Back View HP Pavilion ze4x00 HP Compaq nx9005 and nx9000 NOTE: Compaq Evo Notebook N1050v, N1010v, and Compaq Presario 2100 and 1100 are very similar, except for logo. 13.
Maintenance and Service Guide
Page 17
... 8. Audio mute button and audio mute light* 10. Front View HP Pavilion ze5x00, HP Compaq nx9010 and nx9008, and Compaq Presario 2500 1. Power button, turns the notebook on -off 5. Notebook open/close latch 2. Keyboard status lights 4. Volume controls* 12. ...Universal Serial Bus (USB) port * on -off button and indicator light* 9. Figure 1-4. Audio jacks (left to right): external microphone and audio out (headphones) 13. Wireless on certain models Service Manual...
... 8. Audio mute button and audio mute light* 10. Front View HP Pavilion ze5x00, HP Compaq nx9010 and nx9008, and Compaq Presario 2500 1. Power button, turns the notebook on -off 5. Notebook open/close latch 2. Keyboard status lights 4. Volume controls* 12. ...Universal Serial Bus (USB) port * on -off button and indicator light* 9. Figure 1-4. Audio jacks (left to right): external microphone and audio out (headphones) 13. Wireless on certain models Service Manual...
Maintenance and Service Guide
Page 18
Two universal Serial Bus (USB) ports 17. Kensington lock cable slot (security connector) 23. PCMCIA card and CardBus slot and button 26. AC adapter jack 16. IEEE 1394 port* 25. Figure 1-5. LAN port* 18. External monitor port 21. Back View HP Pavilion 5x00, HP Compaq nx9010, and nx9008 and Compaq Presario 2500 15. Parallel port (LPT1), use this port for a parallel printer or other parallel device 20. Modem port* 24. External keyboard/mouse port 19. S-Video port* 22. Floppy drive* * on certain models 1-12 Product Information Service Manual
Two universal Serial Bus (USB) ports 17. Kensington lock cable slot (security connector) 23. PCMCIA card and CardBus slot and button 26. AC adapter jack 16. IEEE 1394 port* 25. Figure 1-5. LAN port* 18. External monitor port 21. Back View HP Pavilion 5x00, HP Compaq nx9010, and nx9008 and Compaq Presario 2500 15. Parallel port (LPT1), use this port for a parallel printer or other parallel device 20. Modem port* 24. External keyboard/mouse port 19. S-Video port* 22. Floppy drive* * on certain models 1-12 Product Information Service Manual
Maintenance and Service Guide
Page 20
... at certain times you might want to use other methods to start or stop your session from Standby or Hibernation mode. 1-14 Product Information Service Manual Turning the Notebook On and Off You can start -up time. select Start > Shut Down > Hibernate (Windows 2000) -or- press the power button for 4 seconds (only if...
... at certain times you might want to use other methods to start or stop your session from Standby or Hibernation mode. 1-14 Product Information Service Manual Turning the Notebook On and Off You can start -up time. select Start > Shut Down > Hibernate (Windows 2000) -or- press the power button for 4 seconds (only if...
Maintenance and Service Guide
Page 21
Table 1-3. Hard disk drive activity On: notebook is fully charged. Battery status Green: The AC adapter is connected and the battery is accessing the hard disk drive. Keypad Lock The embedded keypad is missing or has a fault. Service Manual Product Information 1-15 Blinking: The AC adapter is connected... and the battery is active (Fn+F8). Num Lock must also be on the front of the notebook report power status, battery status, and hard disk activity. ...
Table 1-3. Hard disk drive activity On: notebook is fully charged. Battery status Green: The AC adapter is connected and the battery is accessing the hard disk drive. Keypad Lock The embedded keypad is missing or has a fault. Service Manual Product Information 1-15 Blinking: The AC adapter is connected... and the battery is active (Fn+F8). Num Lock must also be on the front of the notebook report power status, battery status, and hard disk activity. ...
Maintenance and Service Guide
Page 22
... is active (as marked on and off Increases the audio volume and cancels the mute setting Decreases the audio volume Audio mute 1-16 Product Information Service Manual Toggles the built-in display, an external display, and simultaneous display on and off . Hot Key Fn+F1 Fn+F2 Fn+F5 Fn+F8 Fn...
... is active (as marked on and off Increases the audio volume and cancels the mute setting Decreases the audio volume Audio mute 1-16 Product Information Service Manual Toggles the built-in display, an external display, and simultaneous display on and off . Hot Key Fn+F1 Fn+F2 Fn+F5 Fn+F8 Fn...
Maintenance and Service Guide
Page 23
...del, and then select Shut Down > Restart. Press esc when the HP logo appears, and then select the CD/DVD drive as the Recovery CDs) into the CD/DVD drive, then restart. Service Manual Product Information 1-17 Figure 1-7. Press the power button again to restart.... • Use a ballpoint pen or a straightened paper clip to restart. • If possible, shut down (about 4 seconds) and then release the power button. Resetting the Notebook Occasionally, Windows or the notebook ...
...del, and then select Shut Down > Restart. Press esc when the HP logo appears, and then select the CD/DVD drive as the Recovery CDs) into the CD/DVD drive, then restart. Service Manual Product Information 1-17 Figure 1-7. Press the power button again to restart.... • Use a ballpoint pen or a straightened paper clip to restart. • If possible, shut down (about 4 seconds) and then release the power button. Resetting the Notebook Occasionally, Windows or the notebook ...