HP Pavilion & Compaq Presario Notebook PC - Service Manual
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Contents Product Information...1-1 Features ...1-15 Operation ...1-18 Turning the Notebook On and Off 1-18 Checking the Status of the Notebook 1-19 Using Fn Hot Keys ...1-20 Resetting the Notebook ...1-21 Specifications ...1-22 Internal Design ...1-27 Removal and Replacement 2-1 Disassembly Flowchart ...2-3 ... the Repair ...3-4 Suggestions for Troubleshooting 3-5 Diagnostic Tools ...3-18 e-Diagtools Diagnostic Program 3-18 Power-On Self-Test ...3-19 Sycard PCCtest 450/460 PC Card (Optional 3-25 Windows Management Instrumentation (WMI 3-26 BIOS Setup Utility ...3-26 Service Manual iii
Contents Product Information...1-1 Features ...1-15 Operation ...1-18 Turning the Notebook On and Off 1-18 Checking the Status of the Notebook 1-19 Using Fn Hot Keys ...1-20 Resetting the Notebook ...1-21 Specifications ...1-22 Internal Design ...1-27 Removal and Replacement 2-1 Disassembly Flowchart ...2-3 ... the Repair ...3-4 Suggestions for Troubleshooting 3-5 Diagnostic Tools ...3-18 e-Diagtools Diagnostic Program 3-18 Power-On Self-Test ...3-19 Sycard PCCtest 450/460 PC Card (Optional 3-25 Windows Management Instrumentation (WMI 3-26 BIOS Setup Utility ...3-26 Service Manual iii
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Notebook Products ...1-1 Table 1-2. Replaceable Parts...4-3 Table 4-2. Activating Power Modes 1-18 Table 1-4. Required Equipment ...2-2 Table 2-3. POST Terminal-Error Beep Codes 3-20 Table 3-5. Sycard PCCtest Commands 3-25 ...2-9 Table 2-5. Troubleshooting Suggestions 3-6 Table 3-4. LCD Guidelines ...5-3 Service Manual v Accessories ...1-25 Table 1-9. Removing Components ...2-38 Table 3-1. Scope of notebook 1-19 Table 1-5. POST Messages ...3-23 Table 3-6. BIOS Setup Menus and Parameters 3-27 Table 4-1. Recommended Screw Torque Values 2-2 Table 2-4.
Notebook Products ...1-1 Table 1-2. Replaceable Parts...4-3 Table 4-2. Activating Power Modes 1-18 Table 1-4. Required Equipment ...2-2 Table 2-3. POST Terminal-Error Beep Codes 3-20 Table 3-5. Sycard PCCtest Commands 3-25 ...2-9 Table 2-5. Troubleshooting Suggestions 3-6 Table 3-4. LCD Guidelines ...5-3 Service Manual v Accessories ...1-25 Table 1-9. Removing Components ...2-38 Table 3-1. Scope of notebook 1-19 Table 1-5. POST Messages ...3-23 Table 3-6. BIOS Setup Menus and Parameters 3-27 Table 4-1. Recommended Screw Torque Values 2-2 Table 2-4.
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...ATI Mobility Radeon graphics accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP graphics capability. Compaq Evo Notebook N1050v Pentium 4-M (1.7-, 1.8-, and 2.0-GHz) Celeron (1.6-, 1.7-, and 1.8 GHz) Up to 512 MB SDRAM using 512 MB... Product Information 1-13 Product Comparisons Processor* HP Pavilion ze5200 Pentium 4-D (2.0-, 2.4-, and 2.8-GHz) Memory Display Video Operating System Power States Processor* Memory Display Video Operating System Power States Up to 1 GB (1024 MB) SDRAM using 512 MB modules. HP Pavilion ze4100 Pentium 4-M (1.7-, 1.8-, and 2.0-GHz...
...ATI Mobility Radeon graphics accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP graphics capability. Compaq Evo Notebook N1050v Pentium 4-M (1.7-, 1.8-, and 2.0-GHz) Celeron (1.6-, 1.7-, and 1.8 GHz) Up to 512 MB SDRAM using 512 MB... Product Information 1-13 Product Comparisons Processor* HP Pavilion ze5200 Pentium 4-D (2.0-, 2.4-, and 2.8-GHz) Memory Display Video Operating System Power States Processor* Memory Display Video Operating System Power States Up to 1 GB (1024 MB) SDRAM using 512 MB modules. HP Pavilion ze4100 Pentium 4-M (1.7-, 1.8-, and 2.0-GHz...
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... Pentium 4-D, Intel Mobile Pentium 4-M, and Intel Celeron Mobile processors. All models feature HP TopTools, and are ACPI compliant. 1-14 Product Information Service Manual Processor* Memory Display Video Operating System Power States Processor* Memory Display Video Operating System Power States Compaq Evo Notebook N1010v Celeron (1.6- ATI Mobility Radeon graphics accelerator with 16, 32, or 64...
... Pentium 4-D, Intel Mobile Pentium 4-M, and Intel Celeron Mobile processors. All models feature HP TopTools, and are ACPI compliant. 1-14 Product Information Service Manual Processor* Memory Display Video Operating System Power States Processor* Memory Display Video Operating System Power States Compaq Evo Notebook N1010v Celeron (1.6- ATI Mobility Radeon graphics accelerator with 16, 32, or 64...
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..., scroll pad, click buttons, plus on -off . 5. Infrared port.* 9. CD-ROM, DVD, or other drive. 12. Notebook open/close latch. 2. Microphone option (not available). 8. Turns the notebook on certain models Service Manual Product Information 1-15 Power button. PS/2 keyboard or PS/2 mouse port (supports Y adapter). * on and off button and indicator light.* 10...
..., scroll pad, click buttons, plus on -off . 5. Infrared port.* 9. CD-ROM, DVD, or other drive. 12. Notebook open/close latch. 2. Microphone option (not available). 8. Turns the notebook on certain models Service Manual Product Information 1-15 Power button. PS/2 keyboard or PS/2 mouse port (supports Y adapter). * on and off button and indicator light.* 10...
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... is on. allow timeout. To turn on power considerations, types of the notebook's operation. Turning the Notebook On and Off You can start and stop the notebook-depending on : Press the power button to restart, or to resume your notebook using its original factory configuration, with all settings...you might want to use other components. Note This manual describes the notebook in RAM. Power mode status light blinks. click Start > Turn Off Computer > Stand By (Windows XP) -or- Hibernation mode Saves maximum power. Shut down (off the display and other methods to disk, then...
... is on. allow timeout. To turn on power considerations, types of the notebook's operation. Turning the Notebook On and Off You can start and stop the notebook-depending on : Press the power button to restart, or to resume your notebook using its original factory configuration, with all settings...you might want to use other components. Note This manual describes the notebook in RAM. Power mode status light blinks. click Start > Turn Off Computer > Stand By (Windows XP) -or- Hibernation mode Saves maximum power. Shut down (off the display and other methods to disk, then...
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...and the battery is not connected. Off: notebook is in Hibernation mode. Off: The AC adapter is charging. Blinking: notebook is off ). The keyboard status lights, located above the keyboard, indicate the states of notebook) Meaning Power status On: notebook is off or in Standby mode. Num Lock... keypad.) Keypad Lock The embedded keypad is active (as marked on the front of the notebook report power status, battery status, and hard disk activity. Checking the Status of the Notebook The main status lights on an external keyboard). Main Status Lights (front of the keyboard ...
...and the battery is not connected. Off: notebook is in Hibernation mode. Off: The AC adapter is charging. Blinking: notebook is off ). The keyboard status lights, located above the keyboard, indicate the states of notebook) Meaning Power status On: notebook is off or in Standby mode. Num Lock... keypad.) Keypad Lock The embedded keypad is active (as marked on the front of the notebook report power status, battery status, and hard disk activity. Checking the Status of the Notebook The main status lights on an external keyboard). Main Status Lights (front of the keyboard ...
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... 1-4. Press Esc when the HP logo appears, then select the CD/DVD drive as the Recovery CDs) into the CD/DVD drive, then restart. Windows 2000: press CTRL+ALT+DEL, click Shut Down, and press the power button to press the reset button on the bottom of the notebook. If this happens, try... the following in the order listed. Service Manual Product Information 1-21 Press the power button to restart. • If possible, shut down , and then ...
... 1-4. Press Esc when the HP logo appears, then select the CD/DVD drive as the Recovery CDs) into the CD/DVD drive, then restart. Windows 2000: press CTRL+ALT+DEL, click Shut Down, and press the power button to press the reset button on the bottom of the notebook. If this happens, try... the following in the order listed. Service Manual Product Information 1-21 Press the power button to restart. • If possible, shut down , and then ...
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... with 400-MHz processor system bus. These are subject to 1.3-V core low-power processor with 400-MHz processor system bus. to 1.3-V core low-power processor with 133-MHz processor system bus. to change: for the notebook and its accessories. Table 1-7. HP Pavilion ze4200: 1.8-, 1.9-, 2.0-, or 2.2-GHz Intel Mobile Pentium 4 processor-M with Intel Speed Step technology, 512...
... with 400-MHz processor system bus. These are subject to 1.3-V core low-power processor with 400-MHz processor system bus. to 1.3-V core low-power processor with 133-MHz processor system bus. to change: for the notebook and its accessories. Table 1-7. HP Pavilion ze4200: 1.8-, 1.9-, 2.0-, or 2.2-GHz Intel Mobile Pentium 4 processor-M with Intel Speed Step technology, 512...
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...input, 19 Vdc output, 75 W. 20- to 512 MB SDRAM using 512 MB modules. HP Pavilion ze5200, ze4200, ze4100, Compaq Evo N1050v, Compaq Presario 2500, and Compaq Presario 2100 Two... support). MBA (Managed Boot Agent) support for PC2100 DDR-266 SDRAM modules. Compaq Evo Notebook N1010v and Presario 1010: 1.6- or 32-MB DDR graphics memory, 4x AGP graphics capability....). Left and right click buttons. Low-battery warning. Processor and Bus Architecture (continued) Video Power Mass Storage RAM Audio System Keyboard and Pointing Device LAN (certain models) Compaq Presario 2100: ...
...input, 19 Vdc output, 75 W. 20- to 512 MB SDRAM using 512 MB modules. HP Pavilion ze5200, ze4200, ze4100, Compaq Evo N1050v, Compaq Presario 2500, and Compaq Presario 2100 Two... support). MBA (Managed Boot Agent) support for PC2100 DDR-266 SDRAM modules. Compaq Evo Notebook N1010v and Presario 1010: 1.6- or 32-MB DDR graphics memory, 4x AGP graphics capability....). Left and right click buttons. Low-battery warning. Processor and Bus Architecture (continued) Video Power Mass Storage RAM Audio System Keyboard and Pointing Device LAN (certain models) Compaq Presario 2100: ...
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Accessory Power Options F4600-60901 F4809-60901 319411-001 8120-6312 317444-011 8120-6314 317444-002 317444-061 8120-6316 317444-291 317444-AD1 8120-8373 317444-AA1 317444-101 317444-111 317444-AB1 8120-8699 317444-031 8120-6313 317444-001 PC Cards F4640-60978 ..., mini-PCI-802.11B France Card, mini-PCI-802.11B worldwide Port Replicator Assy Simple Port Replicator hp/compaq Pavilion ze5200 and Presario 2500 • • • Pavilion ze4200, Evo N1050v, and Presario 2100 • • • Pavilion ze4200 and Presario 2100 • • • • • • •...
Accessory Power Options F4600-60901 F4809-60901 319411-001 8120-6312 317444-011 8120-6314 317444-002 317444-061 8120-6316 317444-291 317444-AD1 8120-8373 317444-AA1 317444-101 317444-111 317444-AB1 8120-8699 317444-031 8120-6313 317444-001 PC Cards F4640-60978 ..., mini-PCI-802.11B France Card, mini-PCI-802.11B worldwide Port Replicator Assy Simple Port Replicator hp/compaq Pavilion ze5200 and Presario 2500 • • • Pavilion ze4200, Evo N1050v, and Presario 2100 • • • Pavilion ze4200 and Presario 2100 • • • • • • •...
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... LAN Modem Table 1-9. Graphics controller, video RAM. Transmit/receive antennas. Changeable SDRAM (2 slots), video RAM (XE4100). Power storage. Touch pad sensor, click buttons, controller (PS/2 output). Speakers. Primary system circuitry. Floppy drive mechanism. Infrared... transmitter/receiver. I /O controller, radio, radio frequency circuitry. Video RAM (XE4500). Power button AC-to-DC converter. Audio controller, audio decoder, speaker amplifier, microphone, external audio jacks, headphone amplifier, audio-...
... LAN Modem Table 1-9. Graphics controller, video RAM. Transmit/receive antennas. Changeable SDRAM (2 slots), video RAM (XE4100). Power storage. Touch pad sensor, click buttons, controller (PS/2 output). Speakers. Primary system circuitry. Floppy drive mechanism. Infrared... transmitter/receiver. I /O controller, radio, radio frequency circuitry. Video RAM (XE4500). Power button AC-to-DC converter. Audio controller, audio decoder, speaker amplifier, microphone, external audio jacks, headphone amplifier, audio-...
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... Programs) > Hewlett-Packard > Notebook > HP e-DiagTools > e-DiagTools for all three methods. The BIOS update also resets the configurations in the Connect window to define your connection settings. 7. Connect any PCMCIA cards from it is defective, you might damage the notebook. When the process completes, press the power button to the notebook. 4. Installation utilities and instructions...
... Programs) > Hewlett-Packard > Notebook > HP e-DiagTools > e-DiagTools for all three methods. The BIOS update also resets the configurations in the Connect window to define your connection settings. 7. Connect any PCMCIA cards from it is defective, you might damage the notebook. When the process completes, press the power button to the notebook. 4. Installation utilities and instructions...
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...page 3-5). • Diagnostic tools ! BIOS Setup utility (page 3-26). Troubleshooting the problem (page 3-3). ! Power-on the bottom of the notebook indicates the ASP support status for identifying faulty components: • ASP support information • Troubleshooting information ! Windows...Diagtools diagnostic program (page 3-18). ! Sycard PCCtest 450/460 PC card (page 3-25). ! However the ASP is authorized to the ASP. Support by Authorized Service Providers In the U.S., support of notebook computers by Authorized Service Providers (ASPs) is standard in most ...
...page 3-5). • Diagnostic tools ! BIOS Setup utility (page 3-26). Troubleshooting the problem (page 3-3). ! Power-on the bottom of the notebook indicates the ASP support status for identifying faulty components: • ASP support information • Troubleshooting information ! Windows...Diagtools diagnostic program (page 3-18). ! Sycard PCCtest 450/460 PC card (page 3-25). ! However the ASP is authorized to the ASP. Support by Authorized Service Providers In the U.S., support of notebook computers by Authorized Service Providers (ASPs) is standard in most ...
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... damaged, customer abuse cannot be declared. • If the damage could have been damaged by the warranty. Other tools include the power-on the keyboard. Broken plastic parts. ! Damaged or missing keys on self-test, WMI/Toptools (if installed), the BIOS Setup utility...8226; Operating system and version. • Software version (stored in mind possible causes for each problem. Table 3-3 lists additional criteria for repairing notebooks that do work properly. • Separate Problems. If there are not covered by customer abuse. Table 3-2 on page 3-6 include general suggestions...
... damaged, customer abuse cannot be declared. • If the damage could have been damaged by the warranty. Other tools include the power-on the keyboard. Broken plastic parts. ! Damaged or missing keys on self-test, WMI/Toptools (if installed), the BIOS Setup utility...8226; Operating system and version. • Software version (stored in mind possible causes for each problem. Table 3-3 lists additional criteria for repairing notebooks that do work properly. • Separate Problems. If there are not covered by customer abuse. Table 3-2 on page 3-6 include general suggestions...
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... modules that might be defective with others known to be in a confused state and lock up when you apply power. After you replace a module, the notebook will not usually need to replace more than one to correct a particular failure. Run any other tests that check...Diagtools Basic Diagnostic Test. Run tests that failed during troubleshooting. 3-4 Troubleshooting and Diagnostics Service Manual Verifying the Repair Before returning the repaired notebook to find the module responsible for the problem. A failure symptom is generally an ideal way to the customer, verify the repair ...
... modules that might be defective with others known to be in a confused state and lock up when you apply power. After you replace a module, the notebook will not usually need to replace more than one to correct a particular failure. Run any other tests that check...Diagtools Basic Diagnostic Test. Run tests that failed during troubleshooting. 3-4 Troubleshooting and Diagnostics Service Manual Verifying the Repair Before returning the repaired notebook to find the module responsible for the problem. A failure symptom is generally an ideal way to the customer, verify the repair ...
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... Configures Describes Configures Configures Configures Configures Configures Configures Configures Configures Configures Configures Configures Service Manual Troubleshooting and Diagnostics 3-5 Scope of Diagnostic Tools WMI/ Function e-Diagtools Power-On Self-Test Sycard Toptools PCCtest 450 (if installed) Bootup Tests Describes Processor Tests Describes Memory Tests Tests Describes Fan Tests Batteries Tests (CMOS battery...
... Configures Describes Configures Configures Configures Configures Configures Configures Configures Configures Configures Configures Configures Service Manual Troubleshooting and Diagnostics 3-5 Scope of Diagnostic Tools WMI/ Function e-Diagtools Power-On Self-Test Sycard Toptools PCCtest 450 (if installed) Bootup Tests Describes Processor Tests Describes Memory Tests Tests Describes Fan Tests Batteries Tests (CMOS battery...
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...boot order. Motherboard. Make sure CD/DVD is bootable. Motherboard. Beeps once, spins hard disk, repeats, but display remains off , then reconnect power and try again. Does not boot from CD in the system function and what roles they play: see the figure on page 1-27 and ... connected correctly. 3-6 Troubleshooting and Diagnostics Service Manual Floppy disk or floppy drive. If OS starts from floppy drive. Reinsert any PC cards, press reset button to turn notebook off , try another battery. Does not boot on battery, but OS does not start from hard disk or floppy drive, ...
...boot order. Motherboard. Make sure CD/DVD is bootable. Motherboard. Beeps once, spins hard disk, repeats, but display remains off , then reconnect power and try again. Does not boot from CD in the system function and what roles they play: see the figure on page 1-27 and ... connected correctly. 3-6 Troubleshooting and Diagnostics Service Manual Floppy disk or floppy drive. If OS starts from floppy drive. Reinsert any PC cards, press reset button to turn notebook off , try another battery. Does not boot on battery, but OS does not start from hard disk or floppy drive, ...
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...IDE error". Check boot order in floppy drive. Hard drive contacts. Hard drive. Password forgotten. Power No power. AC adapter. Motherboard. Verify proper ownership, then follow removal procedure with owner and record appropriate ...data-see page 5-1. Make sure charged battery is restricted to check hard disk. User must call Technical Support and provide proof of ownership. Service Manual Troubleshooting and Diagnostics 3-7 Repair Center: Comments If notebook...
...IDE error". Check boot order in floppy drive. Hard drive contacts. Hard drive. Password forgotten. Power No power. AC adapter. Motherboard. Verify proper ownership, then follow removal procedure with owner and record appropriate ...data-see page 5-1. Make sure charged battery is restricted to check hard disk. User must call Technical Support and provide proof of ownership. Service Manual Troubleshooting and Diagnostics 3-7 Repair Center: Comments If notebook...
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...HP Battery Optimizer from www.intel.com and monitor CPU load.) When playing DVD movies on . Heavy modem use can affect battery operating time. Notebook beeps repeatedly when battery is connected properly and battery installed properly. Unplug AC adapter and allow battery to reduce hard disk access and power.... 3-8 Troubleshooting and Diagnostics Service Manual Symptom Notebook has short operating time when on battery; Check timeout settings in Power in BIOS Setup. Check power management settings in Control Panel. Move notebook away from any nearby heat source. Battery ...
...HP Battery Optimizer from www.intel.com and monitor CPU load.) When playing DVD movies on . Heavy modem use can affect battery operating time. Notebook beeps repeatedly when battery is connected properly and battery installed properly. Unplug AC adapter and allow battery to reduce hard disk access and power.... 3-8 Troubleshooting and Diagnostics Service Manual Symptom Notebook has short operating time when on battery; Check timeout settings in Power in BIOS Setup. Check power management settings in Control Panel. Move notebook away from any nearby heat source. Battery ...