Maintenance and Service Guide
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... errors or omissions contained herein. Nothing herein should be liable for HP products and services are U.S. © Copyright 2003, 2004 Hewlett-Packard Development Company, L.P. registered trademarks of Intel Corporation or its subsidiaries in the express warranty statements accompanying such products and services. Service Manual Fourth Edition April 2004 First Edition January 2003 Document Part Number...
... errors or omissions contained herein. Nothing herein should be liable for HP products and services are U.S. © Copyright 2003, 2004 Hewlett-Packard Development Company, L.P. registered trademarks of Intel Corporation or its subsidiaries in the express warranty statements accompanying such products and services. Service Manual Fourth Edition April 2004 First Edition January 2003 Document Part Number...
Maintenance and Service Guide
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... Module 2-48 Removing the Motherboard ...2-50 Replacing Components on a Bottom Case 2-59 Repairing the BIOS IC...2-61 Removing Other Components...2-63 Troubleshooting and Diagnostics 3-1 Support Service Partners...3-2 Troubleshooting ...3-3 Diagnostic Tools ...3-18 Replaceable Parts...4-1 Reference Information 5-1 Password Removal Policy...5-2 Hewlett-Packard Display Quality Statement 5-3 Service Notes and Obsolete Parts ...5-5 Service Manual iii
... Module 2-48 Removing the Motherboard ...2-50 Replacing Components on a Bottom Case 2-59 Repairing the BIOS IC...2-61 Removing Other Components...2-63 Troubleshooting and Diagnostics 3-1 Support Service Partners...3-2 Troubleshooting ...3-3 Diagnostic Tools ...3-18 Replaceable Parts...4-1 Reference Information 5-1 Password Removal Policy...5-2 Hewlett-Packard Display Quality Statement 5-3 Service Notes and Obsolete Parts ...5-5 Service Manual iii
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... Removal 2-38 Figure 2-31. Removing the RJ11/1394 Connector Module 2-49 Figure 2-34. Removing the Hard Disk Drive Guide 2-53 iv Service Manual Back View ...1-12 Figure 1-6. Removing the Battery ...2-4 Figure 2-3. Removing the Mini PCI Card 2-7 Figure 2-6. Disconnecting the Speaker Cable 2-14...2-45 Figure 2-29. Bottom View...1-13 Figure 1-7. Removing the Switchboard PCA 2-18 Figure 2-14. Front View...1-11 Figure 1-5. Resetting the Notebook ...1-17 Figure 1-8. AMD CPU Module Installation 2-39 Figure 2-32 Removing the CPU Module 2-39 Figure 2-33. Removing the Motherboard 2-51 ...
... Removal 2-38 Figure 2-31. Removing the RJ11/1394 Connector Module 2-49 Figure 2-34. Removing the Hard Disk Drive Guide 2-53 iv Service Manual Back View ...1-12 Figure 1-6. Removing the Battery ...2-4 Figure 2-3. Removing the Mini PCI Card 2-7 Figure 2-6. Disconnecting the Speaker Cable 2-14...2-45 Figure 2-29. Bottom View...1-13 Figure 1-7. Removing the Switchboard PCA 2-18 Figure 2-14. Front View...1-11 Figure 1-5. Resetting the Notebook ...1-17 Figure 1-8. AMD CPU Module Installation 2-39 Figure 2-32 Removing the CPU Module 2-39 Figure 2-33. Removing the Motherboard 2-51 ...
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... 4-2. Accessory Replaceable Parts 4-11 Table 4-3. Recommended Screw Torque Values 2-2 Table 2-4. Specifications...1-18 Table 1-7. Troubleshooting Suggestions...3-8 Table 3-4. LCD Guidelines ...5-4 Service Manual v Boot-Block Jumper...2-62 Figure 3-1. BIOS Setup Menus and Parameters 3-28 Table 4-1. Main Status Lights (front of notebook 1-15 Table 1-4. POST Terminal-Error Beep Codes 3-20 Table 3-5. Removing the Motherboard 2-56 Figure 2-38.
... 4-2. Accessory Replaceable Parts 4-11 Table 4-3. Recommended Screw Torque Values 2-2 Table 2-4. Specifications...1-18 Table 1-7. Troubleshooting Suggestions...3-8 Table 3-4. LCD Guidelines ...5-4 Service Manual v Boot-Block Jumper...2-62 Figure 3-1. BIOS Setup Menus and Parameters 3-28 Table 4-1. Main Status Lights (front of notebook 1-15 Table 1-4. POST Terminal-Error Beep Codes 3-20 Table 3-5. Removing the Motherboard 2-56 Figure 2-38.
Maintenance and Service Guide
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... KE. and Canada. Information and updates for servicing the HP Pavilion ze5600, ze5500, ze5400, ze5300, ze5200, ze4700, ze4600, ze4500, ze4400, ze4300, ze4200, and ze4100 Notebook PCs, HP Compaq nx9010, nx9008, nx9005, and nx9000 Notebook PCs, Compaq Evo Notebook 1050v and 1010v Series, and Compaq Presario 2500, 2100, and 1100 Series Mobile PCs. Introduction This manual provides reference information for Windows operating systems...
... KE. and Canada. Information and updates for servicing the HP Pavilion ze5600, ze5500, ze5400, ze5300, ze5200, ze4700, ze4600, ze4500, ze4400, ze4300, ze4200, and ze4100 Notebook PCs, HP Compaq nx9010, nx9008, nx9005, and nx9000 Notebook PCs, Compaq Evo Notebook 1050v and 1010v Series, and Compaq Presario 2500, 2100, and 1100 Series Mobile PCs. Introduction This manual provides reference information for Windows operating systems...
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...1024 × 768) active-matrix TFT Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off Service Manual Product Information 1-1 1 Product Information The following list of HP and Compaq notebook products is current at the time of publication but is subject to 1 GB (1024 MB) SDRAM ... On, Standby, Hibernate, Off Intel Celeron (2.6-GHz) Mobile Intel Pentium 4 (2.4-, 2.66-, 2.8-, and 3.06-GHz) Up to change. HP Pavilion ze5600 Processor Memory Display Video Operating System Power States HP Pavilion ze5500 Processor Memory Display Operating System Power States Table 1-1.
...1024 × 768) active-matrix TFT Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off Service Manual Product Information 1-1 1 Product Information The following list of HP and Compaq notebook products is current at the time of publication but is subject to 1 GB (1024 MB) SDRAM ... On, Standby, Hibernate, Off Intel Celeron (2.6-GHz) Mobile Intel Pentium 4 (2.4-, 2.66-, 2.8-, and 3.06-GHz) Up to change. HP Pavilion ze5600 Processor Memory Display Video Operating System Power States HP Pavilion ze5500 Processor Memory Display Operating System Power States Table 1-1.
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...16, 32, or 64 MB UMA graphics memory, 4x AGP graphics capability Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off 1-2 Product Information Service Manual At least 128 MB SDRAM preinstalled. 15.0-inch XGA (1024 x 768) or SXGA+ (1400 x 1050) or 14.1-inch XGA (1024 x 768...2.66-, and 2.8-GHz) Up to 1 GB (1024 MB) SDRAM using 512-MB modules. Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off HP Pavilion ze4700 Processor Memory Display Video Operating System Power States AMD Athlon (1.91-, and 2.08-GHz) Up to 1 GB (1024 MB) SDRAM using 512-MB modules...
...16, 32, or 64 MB UMA graphics memory, 4x AGP graphics capability Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off 1-2 Product Information Service Manual At least 128 MB SDRAM preinstalled. 15.0-inch XGA (1024 x 768) or SXGA+ (1400 x 1050) or 14.1-inch XGA (1024 x 768...2.66-, and 2.8-GHz) Up to 1 GB (1024 MB) SDRAM using 512-MB modules. Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off HP Pavilion ze4700 Processor Memory Display Video Operating System Power States AMD Athlon (1.91-, and 2.08-GHz) Up to 1 GB (1024 MB) SDRAM using 512-MB modules...
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... 2.0-GHz) Up to 1 GB (1024 MB) SDRAM using 512-MB modules. On, Standby, Hibernate, Off Service Manual Product Information 1-3 HP Pavilion ze4600 Processor Memory Display Video Operating System Power States HP Pavilion ze4500 Processor Memory Display Video Operating System Power States HP Pavilion ze4400 Processor Memory Display Video Operating System Power States AMD Athlon (1.47-, 1.53-, 1.67-, 1.8-, 2.2-, and...
... 2.0-GHz) Up to 1 GB (1024 MB) SDRAM using 512-MB modules. On, Standby, Hibernate, Off Service Manual Product Information 1-3 HP Pavilion ze4600 Processor Memory Display Video Operating System Power States HP Pavilion ze4500 Processor Memory Display Video Operating System Power States HP Pavilion ze4400 Processor Memory Display Video Operating System Power States AMD Athlon (1.47-, 1.53-, 1.67-, 1.8-, 2.2-, and...
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...GHz) Up to 512 MB SDRAM using 256-MB modules. Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off 1-4 Product Information Service Manual At least 128 MB SDRAM preinstalled. 15.0-inch XGA (1024 × 768) or SXGA+ (1400 × 1050) or 14.1-inch ... 32, or 64 MB UMA graphics memory, 4x AGP graphics capability. HP Pavilion ze4300 Processor Memory Display Video Operating System Power States HP Pavilion ze4200 Processor Memory Display Video Operating System Power States HP Pavilion ze4100 Processor Memory Display Video Operating System Power States Mobile Intel Pentium ...
...GHz) Up to 512 MB SDRAM using 256-MB modules. Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off 1-4 Product Information Service Manual At least 128 MB SDRAM preinstalled. 15.0-inch XGA (1024 × 768) or SXGA+ (1400 × 1050) or 14.1-inch ... 32, or 64 MB UMA graphics memory, 4x AGP graphics capability. HP Pavilion ze4300 Processor Memory Display Video Operating System Power States HP Pavilion ze4200 Processor Memory Display Video Operating System Power States HP Pavilion ze4100 Processor Memory Display Video Operating System Power States Mobile Intel Pentium ...
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..., 32, or 64 MB UMA graphics memory, 4x AGP graphics capability Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off Service Manual Product Information 1-5 At least 256 MB SDRAM preinstalled. 15.0-inch XGA (1024 × 768) or SXGA+ (1400 × 1050... or Home preinstalled On, Standby, Hibernate, Off Processor Memory Display Video Operating System Power States HP Compaq nx9005 Intel Celeron (2.6- HP Compaq nx9010 Processor Memory Display Video Operating System Power States HP Compaq nx9008 Mobile Intel Pentium 4 (2.4-, 2.53-, 2.66-, and 3.06-GHz) Intel Celeron...
..., 32, or 64 MB UMA graphics memory, 4x AGP graphics capability Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off Service Manual Product Information 1-5 At least 256 MB SDRAM preinstalled. 15.0-inch XGA (1024 × 768) or SXGA+ (1400 × 1050... or Home preinstalled On, Standby, Hibernate, Off Processor Memory Display Video Operating System Power States HP Compaq nx9005 Intel Celeron (2.6- HP Compaq nx9010 Processor Memory Display Video Operating System Power States HP Compaq nx9008 Mobile Intel Pentium 4 (2.4-, 2.53-, 2.66-, and 3.06-GHz) Intel Celeron...
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... Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off 1-6 Product Information Service Manual Operating System Windows XP Professional or Home preinstalled Power States On, Standby, Hibernate, Off Compaq Evo Notebook 1010v Processor Memory Display Video Operating System Power States Intel Celeron (1.6-GHz) Up to... Operating System Windows XP Professional or Home preinstalled Power States On, Standby, Hibernate, Off Compaq Evo Notebook N1050v Processor Mobile Intel Pentium 4-M (1.8-GHz) Intel Celeron (1.6-GHz) Memory Up to 1 GB (1024 MB) SDRAM using 512-MB...
... Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off 1-6 Product Information Service Manual Operating System Windows XP Professional or Home preinstalled Power States On, Standby, Hibernate, Off Compaq Evo Notebook 1010v Processor Memory Display Video Operating System Power States Intel Celeron (1.6-GHz) Up to... Operating System Windows XP Professional or Home preinstalled Power States On, Standby, Hibernate, Off Compaq Evo Notebook N1050v Processor Mobile Intel Pentium 4-M (1.8-GHz) Intel Celeron (1.6-GHz) Memory Up to 1 GB (1024 MB) SDRAM using 512-MB...
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..., 32, or 64 MB UMA graphics memory, 4x AGP graphics capability Operating System Power States Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off Service Manual Product Information 1-7 At least 256 MB SDRAM preinstalled. 15.0-inch XGA (1024 × 768) or SXGA+ (1400 × 1050) or 14.1-inch XGA (1024 ×...
..., 32, or 64 MB UMA graphics memory, 4x AGP graphics capability Operating System Power States Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off Service Manual Product Information 1-7 At least 256 MB SDRAM preinstalled. 15.0-inch XGA (1024 × 768) or SXGA+ (1400 × 1050) or 14.1-inch XGA (1024 ×...
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... available) 8. Battery 11. For an exploded view of the notebook, see page 4-2. One-touch buttons 3. CD-ROM, DVD, or other drive 12. Features The following illustrations show the notebook's main external features. Touch pad, scroll pad, Select buttons, plus on certain models 1-8 Product Information Service Manual PS/2 keyboard or PS/2 mouse port (supports Y adapter...
... available) 8. Battery 11. For an exploded view of the notebook, see page 4-2. One-touch buttons 3. CD-ROM, DVD, or other drive 12. Features The following illustrations show the notebook's main external features. Touch pad, scroll pad, Select buttons, plus on certain models 1-8 Product Information Service Manual PS/2 keyboard or PS/2 mouse port (supports Y adapter...
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... models Service Manual Product Information 1-9 S-Video port* 17. Figure 1-2. Audio jacks (left to right), external microphone and audio out (headphones) 25. AC adapter jack 14. Audio mute button and audio mute light* 27. Kensington lock slot (security connector) 21. Volume controls* 26. Back View HP Pavilion ze4x00 HP Compaq nx9005 and nx9000 NOTE: Compaq Evo Notebook...
... models Service Manual Product Information 1-9 S-Video port* 17. Figure 1-2. Audio jacks (left to right), external microphone and audio out (headphones) 25. AC adapter jack 14. Audio mute button and audio mute light* 27. Kensington lock slot (security connector) 21. Volume controls* 26. Back View HP Pavilion ze4x00 HP Compaq nx9005 and nx9000 NOTE: Compaq Evo Notebook...
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... latch 2. Keyboard status lights 4. Power button, turns the notebook on -off button and indicator light* 9. Wireless on and off button 6. Audio jacks (left to right): external microphone and audio out (headphones) 13. ...left to right), power mode, hard disk activity, and battery 7. One-touch buttons 3. Touch pad, scroll pad, Select buttons, plus on certain models Service Manual Product Information 1-11 Figure 1-4. Front View HP Pavilion ze5x00, HP Compaq nx9010 and nx9008, and Compaq Presario 2500 1. Volume controls* 12. Universal Serial Bus (USB) port * on -off 5.
... latch 2. Keyboard status lights 4. Power button, turns the notebook on -off button and indicator light* 9. Wireless on and off button 6. Audio jacks (left to right): external microphone and audio out (headphones) 13. ...left to right), power mode, hard disk activity, and battery 7. One-touch buttons 3. Touch pad, scroll pad, Select buttons, plus on certain models Service Manual Product Information 1-11 Figure 1-4. Front View HP Pavilion ze5x00, HP Compaq nx9010 and nx9008, and Compaq Presario 2500 1. Volume controls* 12. Universal Serial Bus (USB) port * on -off 5.
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Kensington lock cable slot (security connector) 23. Modem port* 24. Floppy drive* * on certain models 1-12 Product Information Service Manual AC adapter jack 16. S-Video port* 22. Figure 1-5. External keyboard/mouse port 19. Parallel port (LPT1), use this port for a parallel printer or other parallel device 20. External monitor port 21. IEEE 1394 port* 25. LAN port* 18. PCMCIA card and CardBus slot and button 26. Two universal Serial Bus (USB) ports 17. Back View HP Pavilion 5x00, HP Compaq nx9010, and nx9008 and Compaq Presario 2500 15.
Kensington lock cable slot (security connector) 23. Modem port* 24. Floppy drive* * on certain models 1-12 Product Information Service Manual AC adapter jack 16. S-Video port* 22. Figure 1-5. External keyboard/mouse port 19. Parallel port (LPT1), use this port for a parallel printer or other parallel device 20. External monitor port 21. IEEE 1394 port* 25. LAN port* 18. PCMCIA card and CardBus slot and button 26. Two universal Serial Bus (USB) ports 17. Back View HP Pavilion 5x00, HP Compaq nx9010, and nx9008 and Compaq Presario 2500 15.
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...at their default values. Activating Power Modes Power mode To enter this mode On Power mode status light is on power considerations, types of the notebook's operation. Table 1-2. select Start > Turn Off Computer > Stand By (Windows XP) -or- select Start > Shut Down > Hibernate (... start or stop your session from Standby or Hibernation mode. 1-14 Product Information Service Manual Turning the Notebook On and Off You can start -up time. NOTE: This manual describes the notebook in RAM Restarts quickly Restores network connections Power mode status light blinks Press the ...
...at their default values. Activating Power Modes Power mode To enter this mode On Power mode status light is on power considerations, types of the notebook's operation. Table 1-2. select Start > Turn Off Computer > Stand By (Windows XP) -or- select Start > Shut Down > Hibernate (... start or stop your session from Standby or Hibernation mode. 1-14 Product Information Service Manual Turning the Notebook On and Off You can start -up time. NOTE: This manual describes the notebook in RAM Restarts quickly Restores network connections Power mode status light blinks Press the ...
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... Table 1-3. Checking the Status of the Notebook The main status lights on the front of the keyboard locks. Blinking: The AC adapter is connected and the battery is charging. otherwise, cursor control is off or in Standby mode. Service Manual Product Information 1-15 Main Status Lights (...front of notebook) Meaning Power status On: notebook is on (even if the display is active (as marked on an external keyboard).
... Table 1-3. Checking the Status of the Notebook The main status lights on the front of the keyboard locks. Blinking: The AC adapter is connected and the battery is charging. otherwise, cursor control is off or in Standby mode. Service Manual Product Information 1-15 Main Status Lights (...front of notebook) Meaning Power status On: notebook is on (even if the display is active (as marked on an external keyboard).
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... the built-in keypad on and off Increases the audio volume and cancels the mute setting Decreases the audio volume Audio mute 1-16 Product Information Service Manual Enters Hibernation mode Toggles Scroll Lock on an external keyboard). Toggles the built-in display, an external display, and simultaneous display on , then the numeric...
... the built-in keypad on and off Increases the audio volume and cancels the mute setting Decreases the audio volume Audio mute 1-16 Product Information Service Manual Enters Hibernation mode Toggles Scroll Lock on an external keyboard). Toggles the built-in display, an external display, and simultaneous display on , then the numeric...
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..., shut down (about 4 seconds) and then release the power button. Figure 1-7. Press esc when the HP logo appears, and then select the CD/DVD drive as the Recovery CDs) into the CD/DVD drive, then restart. Service Manual Product Information 1-17 If this happens, try the following in the order listed. If the... Windows: press ctrl+alt+del, and then select Shut Down > Restart. Press the power button to press the reset button on the bottom of the notebook. Resetting the Notebook Occasionally, Windows or the notebook might stop responding, so that you cannot turn the...
..., shut down (about 4 seconds) and then release the power button. Figure 1-7. Press esc when the HP logo appears, and then select the CD/DVD drive as the Recovery CDs) into the CD/DVD drive, then restart. Service Manual Product Information 1-17 If this happens, try the following in the order listed. If the... Windows: press ctrl+alt+del, and then select Shut Down > Restart. Press the power button to press the reset button on the bottom of the notebook. Resetting the Notebook Occasionally, Windows or the notebook might stop responding, so that you cannot turn the...