HP Pavilion ze4700 - Notebook PC Support and Manuals
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Maintenance and Service Guide - Page 6
... available.
and Canada. Information and updates for servicing the HP Pavilion ze5600, ze5500, ze5400, ze5300, ze5200, ze4700, ze4600, ze4500, ze4400, ze4300, ze4200, and ze4100 Notebook PCs, HP Compaq nx9010, nx9008, nx9005, and nx9000 Notebook PCs, Compaq Evo Notebook 1050v and 1010v Series, and Compaq Presario 2500, 2100, and 1100 Series Mobile PCs. This manual is self-contained, so you...
Maintenance and Service Guide - Page 25
... Speed Step technology, 512-KBL2 cache, and 1.2- Low-battery warning
Suspend/resume capability
Universal AC adapter: 100-240 Vac (50/60 Hz) input, 19 Vdc output, or 75 W
Service Manual
Product Information 1-19 to 1.3-V core low-power processor with 400-MHz processor system bus
-or-
1.6-, 1.7-, 1.8-, or 2.0-GHz Intel Celeron processor with 256-KB L2 cache and 1.45-V core low...
Maintenance and Service Guide - Page 30
..., bus controller, LAN connector
Modem circuitry (select models), modem connector
1-24 Product Information
Service Manual Functional Structure Description
CPU module Motherboard Hard disk drive Floppy drive
CPU module Motherboard
Motherboard SDRAM module
Battery Motherboard
Switchboard PCA AC adapter
Motherboard SDRAM module Display assembly
Motherboard Hard disk drive
Motherboard Floppy drive...
Maintenance and Service Guide - Page 86
After installing a new motherboard, you did not store system data, type M for the automatic update. Plug in the floppy drive. 3. If you must reprogram the BIOS IC, preferably with the latest BIOS-(see page 2-60.)
1. The motherboard has EMI springs attached to the next step. 5. To do this.
2-56 Removal and Replacement
Service Manual Let the
notebook reboot, and then go to it...
Maintenance and Service Guide - Page 89
... the AC adapter to the Internet. 5. Follow the instructions that are provided with the updates. Repairing the BIOS IC
(Service Partners Only)
The notebook's BIOS IC cannot be able to reprogram the BIOS IC. If it . 3.
BIOS updates are available from this program on a particular unit, select Change Settings in the BIOS Setup utility-except for Windows
CAUTION: The BIOS update...
Maintenance and Service Guide - Page 94
.... The sales force has the option of the notebook indicates the ASP support status for that model.
3-2 Troubleshooting and Diagnostics
Service Manual However the ASP is a purchasable option. Support by Authorized Service Providers
In the U.S., support of notebook computers by Authorized Service Providers (ASPs) is authorized to repair the notebook, and reimbursement can be reimbursed to the...
Maintenance and Service Guide - Page 95
... of the complete unit.
Basic Troubleshooting Steps
Service Manual
Troubleshooting and Diagnostics
3-3 Try to duplicate the customer's problem.
Troubleshooting suggestions.
Verify the repair by testing the functionality of the problem and any supporting information. Diagnostic tools. - To ensure quality repair, follow the basic troubleshooting steps shown below.
Check for...
Maintenance and Service Guide - Page 103
... before suspending.
Check power supply. Try external monitor. Replace SDRAM modules. Contact software vendor for AC and battery power are installed properly. Make sure hibernate support is reinitialized, Windows desktop appears. Also, make sure Hibernate timeouts (Power Schemes tab) for additional support.
When hardware is enabled in Power in Control Panel.
Make sure...
Maintenance and Service Guide - Page 107
... BIOS Setup to check settings. Use only DDR-266 SDRAM modules. SDRAM module SDRAM module
Increase sound volume. Test audio with e-Diagtools diagnostics.
Service Manual
Troubleshooting and Diagnostics 3-15 By default, touch pad is disabled if external PS/2 mouse is installed from \hp\drivers\TouchPad.)
Top case Motherboard
Top case Motherboard Top case Motherboard
Make sure C drive has...
Maintenance and Service Guide - Page 109
...330 feet). Motherboard
Repair Center: Comments
Service Manual
Troubleshooting and Diagnostics 3-17 Try connecting notebook to network or network may not be down. Check settings in Windows Help. Make sure LAN cable is Category 3, 4, or 5 for 10Base-T operation, or Category 5 for DMA conflict with e-Diagtools diagnostics. Motherboard
Infrared is disabled and no drivers installed as shipped...
Maintenance and Service Guide - Page 110
...socket. Try card in Control Panel. Download current drivers from card manufacturer's Web site
Make sure AC adapter has correct power rating.
Declared to be caused by customer abuse. Restart notebook. Declared to be replaced. Try another computer. For model XE4500, if only one is pressed PCMCIA General problems
AC adapter Does not power noteboo
Motherboard Evidence of spilled liquid...
Maintenance and Service Guide - Page 113
.... 12. To add information about your notebook's hard disk. The basic hardware test shows a recommended replacement part.
Interpreting the Results
The e-Diagtools diagnostic program returns test groups, error codes, and suggestions for Windows can also run it from the hard disk, you to determine which of the notebook's components require service. To help interpret the results of...
Maintenance and Service Guide - Page 118
... I/O Check force recovery boot Checksum BIOS ROM Go to BIOS Set Huge Segment Initialize Multi Processor Initialize OEM special code Initialize PIC and DMA Initialize Memory type Initialize Memory size Shadow Boot Block System memory test Initialize interrupt vectors Initialize Run Time Clock Initialize video Initialize System Management Manager
3-26 Troubleshooting and Diagnostics
Service Manual
Maintenance and Service Guide - Page 122
... and follow the information shown on the screen
Optional message displayed during POST
PS/2 mouse identified
System BIOS copied to shadow RAM
Displays the address nnnn of the upper limit of Upper Memory Blocks (UMB), indicating released segments of the BIOS that can be reclaimed by a virtual memory manager
Video BIOS copied to shadow RAM
3-30 Troubleshooting and Diagnostics
Service Manual
Maintenance and Service Guide - Page 126
... BIOS Setup
Internal Hard Disk
Sets the hard disk drive type and various parameters
Extended Memory
Shows the extended memory size
CPU Serial Number Serial Number PC ID Service ID
For a Pentium processor with a serial number, makes the serial number available to software
Displays the serial number as shown on the back of the notebook
Displays the PC ID String stored in the reserved part...
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