Maintenance and Service Guide
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... Operation...1-14 Specifications ...1-18 Internal Design...1-24 Removal and Replacement 2-1 Disassembly Flowchart ...2-3 Removing the Battery ...2-4 Removing an SDRAM Module...2-5 Removing the Wireless LAN Mini PCI Card 2-7 Removing the Hard Disk Drive...2-9 Recovering the Factory Software...2-11 Replacing Small Parts ...2-12 Removing the Keyboard Cover...2-13 Removing the Speaker Assembly ...2-15 Removing the Keyboard ...2-16 Removing the Switchboard PCA ...2-19 Removing the CD/DVD Drive...2-20 Removing the Display Assembly...2-23 Removing the Top Case ...2-26 Removing the Floppy Drive...
... Operation...1-14 Specifications ...1-18 Internal Design...1-24 Removal and Replacement 2-1 Disassembly Flowchart ...2-3 Removing the Battery ...2-4 Removing an SDRAM Module...2-5 Removing the Wireless LAN Mini PCI Card 2-7 Removing the Hard Disk Drive...2-9 Recovering the Factory Software...2-11 Replacing Small Parts ...2-12 Removing the Keyboard Cover...2-13 Removing the Speaker Assembly ...2-15 Removing the Keyboard ...2-16 Removing the Switchboard PCA ...2-19 Removing the CD/DVD Drive...2-20 Removing the Display Assembly...2-23 Removing the Top Case ...2-26 Removing the Floppy Drive...
Maintenance and Service Guide
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Disassembly Flow...2-3 Figure 2-2. Removing the Hard Disk Drive 2-9 Figure 2-8. Removing the Switchboard PCA 2-18 Figure 2-14. Removing the CD/DVD Drive 2-21 Figure 2-16. Removing the Top Case Screws 2-29 Figure 2-20. Removing the I/R PCA...2-37 Figure 2-25. Intel CPU Module Removal 2-45 Figure 2-29. AMD CPU Module Installation 2-39 Figure 2-32 Removing the CPU Module 2-39 Figure 2-33. Removing the Hard Disk Drive Guide 2-53 iv Service Manual Front View...1-11 Figure 1-5. Disconnecting the Speaker Cable 2-14 Figure...
Disassembly Flow...2-3 Figure 2-2. Removing the Hard Disk Drive 2-9 Figure 2-8. Removing the Switchboard PCA 2-18 Figure 2-14. Removing the CD/DVD Drive 2-21 Figure 2-16. Removing the Top Case Screws 2-29 Figure 2-20. Removing the I/R PCA...2-37 Figure 2-25. Intel CPU Module Removal 2-45 Figure 2-29. AMD CPU Module Installation 2-39 Figure 2-32 Removing the CPU Module 2-39 Figure 2-33. Removing the Hard Disk Drive Guide 2-53 iv Service Manual Front View...1-11 Figure 1-5. Disconnecting the Speaker Cable 2-14 Figure...
Maintenance and Service Guide
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... information about Windows operating system. Call (800) 524-3388 for servicing the HP Pavilion ze5600, ze5500, ze5400, ze5300, ze5200, ze4700, ze4600, ze4500, ze4400, ze4300, ze4200, and ze4100 Notebook PCs, HP Compaq nx9010, nx9008, nx9005, and nx9000 Notebook PCs, Compaq Evo Notebook 1050v and 1010v Series, and Compaq Presario 2500, 2100, and 1100 Series Mobile PCs. These notebook models use by authorized service personnel while installing, servicing, and repairing these notebooks. The manual is for...
... information about Windows operating system. Call (800) 524-3388 for servicing the HP Pavilion ze5600, ze5500, ze5400, ze5300, ze5200, ze4700, ze4600, ze4500, ze4400, ze4300, ze4200, and ze4100 Notebook PCs, HP Compaq nx9010, nx9008, nx9005, and nx9000 Notebook PCs, Compaq Evo Notebook 1050v and 1010v Series, and Compaq Presario 2500, 2100, and 1100 Series Mobile PCs. These notebook models use by authorized service personnel while installing, servicing, and repairing these notebooks. The manual is for...
Maintenance and Service Guide
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... Storage RAM Audio System Keyboard and Pointing Device LAN (certain models) Wireless LAN (certain models) 20- Embedded numeric keypad. 12 function (Fn) keys 5 user-programmable One-Touch buttons Touch pad with integrated scroll pad, on-off button and indicator Left and right Select buttons Ethernet 10Base-T (10 Mbps) and 100Base-TX (100 Mbps) support Supports wake-on-LAN, fast IP, DMI, dRMON MBA (Managed Boot Agent) support for PC2100 DDR-266 SDRAM modules Up to 512 MB SDRAM using...
... Storage RAM Audio System Keyboard and Pointing Device LAN (certain models) Wireless LAN (certain models) 20- Embedded numeric keypad. 12 function (Fn) keys 5 user-programmable One-Touch buttons Touch pad with integrated scroll pad, on-off button and indicator Left and right Select buttons Ethernet 10Base-T (10 Mbps) and 100Base-TX (100 Mbps) support Supports wake-on-LAN, fast IP, DMI, dRMON MBA (Managed Boot Agent) support for PC2100 DDR-266 SDRAM modules Up to 512 MB SDRAM using...
Maintenance and Service Guide
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... section entitled "Removing the Motherboard" on the new motherboard. If you might have to contact an HP support center to update the display data stored on the floppy disk before removing the old motherboard, type A for the manual update option. Insert the Service Utilities floppy disk in an AC adapter. 2. If you must use the Service Utility floppy disk to it that can bend very easily. Remove the following components from the boot menu. 6. After installing a new motherboard, you...
... section entitled "Removing the Motherboard" on the new motherboard. If you might have to contact an HP support center to update the display data stored on the floppy disk before removing the old motherboard, type A for the manual update option. Insert the Service Utilities floppy disk in an AC adapter. 2. If you must use the Service Utility floppy disk to it that can bend very easily. Remove the following components from the boot menu. 6. After installing a new motherboard, you...
Maintenance and Service Guide
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.... Connect the AC adapter to reset the notebook. When the process completes, press the power button to the notebook. 4. If the notebook will boot sufficiently, use a Crisis Recovery floppy disk. Select Start > Programs (or All Programs) > Hewlett-Packard > Notebook > HP e-DiagTools > e-DiagTools for creating a BIOS floppy disk are provided with the updates. Installation utilities and instructions for Windows. 6. The BIOS update also resets the configurations in the Connect window to define your connection settings. 7. Connect any PCMCIA cards from it. 3. Once the update process...
.... Connect the AC adapter to reset the notebook. When the process completes, press the power button to the notebook. 4. If the notebook will boot sufficiently, use a Crisis Recovery floppy disk. Select Start > Programs (or All Programs) > Hewlett-Packard > Notebook > HP e-DiagTools > e-DiagTools for creating a BIOS floppy disk are provided with the updates. Installation utilities and instructions for Windows. 6. The BIOS update also resets the configurations in the Connect window to define your connection settings. 7. Connect any PCMCIA cards from it. 3. Once the update process...
Maintenance and Service Guide
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... start from floppy drive, reload hard drive, replace hard drive. 3-8 Troubleshooting and Diagnostics Service Manual If monitor shows activity but one SDRAM module and try again. AC adapter SDRAM module. If power status light and display turn notebook on but does not boot Make sure at least one SDRAM module and try again. If monitor is installed. Unplug the AC adapter, remove the battery and any other SDRAM module and try again. Do not use the suggestions in the system function...
... start from floppy drive, reload hard drive, replace hard drive. 3-8 Troubleshooting and Diagnostics Service Manual If monitor shows activity but one SDRAM module and try again. AC adapter SDRAM module. If power status light and display turn notebook on but does not boot Make sure at least one SDRAM module and try again. If monitor is installed. Unplug the AC adapter, remove the battery and any other SDRAM module and try again. Do not use the suggestions in the system function...
Maintenance and Service Guide
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... connected correctly. Restart notebook. Power Service Manual Troubleshooting and Diagnostics 3-9 Check battery level on AC Does not boot from floppy drive Does not boot from floppy drive, check for disk in BIOS Setup. Check for corrupt files on hard drive, use Recovery CDs to check hard disk. Check battery contacts. Use BIOS Setup to optimize hard disk. Use Disk Defragmenter to check default boot order. Repair Center: Likely Causes Battery or contacts Motherboard Floppy disk or floppy drive Motherboard. Password removal is properly installed and fully charged...
... connected correctly. Restart notebook. Power Service Manual Troubleshooting and Diagnostics 3-9 Check battery level on AC Does not boot from floppy drive Does not boot from floppy drive, check for disk in BIOS Setup. Check for corrupt files on hard drive, use Recovery CDs to check hard disk. Check battery contacts. Use BIOS Setup to optimize hard disk. Use Disk Defragmenter to check default boot order. Repair Center: Likely Causes Battery or contacts Motherboard Floppy disk or floppy drive Motherboard. Password removal is properly installed and fully charged...
Maintenance and Service Guide
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... external monitor. Make sure CPU module is enabled in Power in Control Panel. Also, make sure Hibernate timeouts (Power Schemes tab) for additional support. Replace SDRAM modules. If notebook is active. Check display cable connections, replace display assembly. Service Manual Troubleshooting and Diagnostics 3-11 Make sure hibernate support is installed properly, replace CPU module. Repair Center: Likely Causes Make sure notebook is installed. If problem appears after installing new software (including drivers), uninstall that software. Adjust display brightness...
... external monitor. Make sure CPU module is enabled in Power in Control Panel. Also, make sure Hibernate timeouts (Power Schemes tab) for additional support. Replace SDRAM modules. If notebook is active. Check display cable connections, replace display assembly. Service Manual Troubleshooting and Diagnostics 3-11 Make sure hibernate support is installed properly, replace CPU module. Repair Center: Likely Causes Make sure notebook is installed. If problem appears after installing new software (including drivers), uninstall that software. Adjust display brightness...
Maintenance and Service Guide
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... or light discoloration visible when display is damaged, drive may not operate properly. Check connector. Repair Center: Likely Causes Display cable connection Switchboard PCA Display assembly Motherboard Display cable connection Display assembly Usually caused by closing display with pencil-sized object on keyboard Caused by excessive pressure applied to area on page 5-3. External display Motherboard Hard drive or connector Motherboard Hard drive Depends on noise source If drive case is on External display does not work Hard disk Hard disk never spins Hard disk makes...
... or light discoloration visible when display is damaged, drive may not operate properly. Check connector. Repair Center: Likely Causes Display cable connection Switchboard PCA Display assembly Motherboard Display cable connection Display assembly Usually caused by closing display with pencil-sized object on keyboard Caused by excessive pressure applied to area on page 5-3. External display Motherboard Hard drive or connector Motherboard Hard drive Depends on noise source If drive case is on External display does not work Hard disk Hard disk never spins Hard disk makes...
Maintenance and Service Guide
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... connected. Use only DDR-266 SDRAM modules. Check software controls. Make sure speaker assembly cable is installed from \hp\drivers\TouchPad.) Top case Motherboard Top case Motherboard Top case Motherboard Make sure C drive has adequate free space. Delete temporary and unneeded files. Test audio with e-Diagtools diagnostics. Test audio with e-Diagtools diagnostics. Service Manual Troubleshooting and Diagnostics 3-15 Make sure touch pad is enabled (mute button and software controls). SDRAM module SDRAM module Increase sound volume. Avoid touching touch pad while booting...
... connected. Use only DDR-266 SDRAM modules. Check software controls. Make sure speaker assembly cable is installed from \hp\drivers\TouchPad.) Top case Motherboard Top case Motherboard Top case Motherboard Make sure C drive has adequate free space. Delete temporary and unneeded files. Test audio with e-Diagtools diagnostics. Test audio with e-Diagtools diagnostics. Service Manual Troubleshooting and Diagnostics 3-15 Make sure touch pad is enabled (mute button and software controls). SDRAM module SDRAM module Increase sound volume. Avoid touching touch pad while booting...
Maintenance and Service Guide
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... port. Try to another network station (if applicable). Try connecting notebook to enable the infrared port. Motherboard Infrared is disabled and no drivers installed as shipped. (Drivers are no more than 1 meter apart. Open Hardware Device Manager. Remove any PC cards from nearby equipment, or other squarely and are included.) Make sure line between infrared ports is 100 meters (330 feet). For fast-IrDA, check for 100Base-TX operation. Use networking troubleshooter in Control Panel. Motherboard Repair Center: Comments Service Manual Troubleshooting...
... port. Try to another network station (if applicable). Try connecting notebook to enable the infrared port. Motherboard Infrared is disabled and no drivers installed as shipped. (Drivers are no more than 1 meter apart. Open Hardware Device Manager. Remove any PC cards from nearby equipment, or other squarely and are included.) Make sure line between infrared ports is 100 meters (330 feet). For fast-IrDA, check for 100Base-TX operation. Use networking troubleshooter in Control Panel. Motherboard Repair Center: Comments Service Manual Troubleshooting...
Maintenance and Service Guide
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..., error codes, and suggestions for Windows. 13. Service Manual Troubleshooting and Diagnostics 3-21 Optional: open the Support Ticket. To add information about your support agent, select e-Mail. Boot from this program, select Change Settings in the Connect window and enter the settings recommended by your notebook's hard disk. e-Diagtools for Windows, use the e-Diagtools menu. To save or print the Support Ticket, select Save As or Print. Exit. To e-mail the Support Ticket to your problem...
..., error codes, and suggestions for Windows. 13. Service Manual Troubleshooting and Diagnostics 3-21 Optional: open the Support Ticket. To add information about your support agent, select e-Mail. Boot from this program, select Change Settings in the Connect window and enter the settings recommended by your notebook's hard disk. e-Diagtools for Windows, use the e-Diagtools menu. To save or print the Support Ticket, select Save As or Print. Exit. To e-mail the Support Ticket to your problem...
Maintenance and Service Guide
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... Initialize Power Management 3-22 Troubleshooting and Diagnostics Service Manual POST Terminal-Error Beep Codes POST Description One short beep before boot Search for information only. POST indicates progress by performing a "clean" boot, as a hardware, software, or firmware failure. If POST displays an error message or issues a beep code indicating an error, confirm the problem using other diagnostic tools. Note that not all accessories, including SDRAM modules, port replicator, PC cards, printer, external monitor, pointing device, and keyboard. 2. Beep Codes...
... Initialize Power Management 3-22 Troubleshooting and Diagnostics Service Manual POST Terminal-Error Beep Codes POST Description One short beep before boot Search for information only. POST indicates progress by performing a "clean" boot, as a hardware, software, or firmware failure. If POST displays an error message or issues a beep code indicating an error, confirm the problem using other diagnostic tools. Note that not all accessories, including SDRAM modules, port replicator, PC cards, printer, external monitor, pointing device, and keyboard. 2. Beep Codes...
Maintenance and Service Guide
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...POST values Restore CPU control word during warm boot Initialize PCI Bus Mastering devices Initialize keyboard controller BIOS ROM checksum Initialize cache before system BIOS shadow RAM failure on motherboard) Set ES segment register to 4 GB Auto size DRAM; Beep Codes 1-2-1-2 1-2-1-3 1-2-1-4 1-2-2-1 1-2-2-3 1-2-2-4 1-2-3-1 1-2-3-3 1-2-4-1 1-3-1-1 1-3-1-3 1-3-2-1 1-3-3-1 1-3-3-2 1-3-3-3 1-3-4-1 1-3-4-3 1-3-4-4 1-4-1-1 1-4-1-3 1-4-1-4 1-4-2-3 1-4-3-1 1-4-3-3 1-4-4-1 1-4-4-2 2-1-1-2 2-1-1-3 2-1-2-2 2-1-2-3 2-1-2-4 2-1-3-1 2-1-3-2 2-1-3-3 2-1-3-4 2-1-4-1 2-1-4-3 Service Manual POST Description...
...POST values Restore CPU control word during warm boot Initialize PCI Bus Mastering devices Initialize keyboard controller BIOS ROM checksum Initialize cache before system BIOS shadow RAM failure on motherboard) Set ES segment register to 4 GB Auto size DRAM; Beep Codes 1-2-1-2 1-2-1-3 1-2-1-4 1-2-2-1 1-2-2-3 1-2-2-4 1-2-3-1 1-2-3-3 1-2-4-1 1-3-1-1 1-3-1-3 1-3-2-1 1-3-3-1 1-3-3-2 1-3-3-3 1-3-4-1 1-3-4-3 1-3-4-4 1-4-1-1 1-4-1-3 1-4-1-4 1-4-2-3 1-4-3-1 1-4-3-3 1-4-4-1 1-4-4-2 2-1-1-2 2-1-1-3 2-1-2-2 2-1-2-3 2-1-2-4 2-1-3-1 2-1-3-2 2-1-3-3 2-1-3-4 2-1-4-1 2-1-4-3 Service Manual POST Description...
Maintenance and Service Guide
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... drives (optional) Initialize hard-disk controllers Initialize local-bus hard-disk controllers Jump to UserPatch2 Build MPTABLE for multi-processor boards Install CD-ROM for boot Clear huge ES segment register Fix up Multi Processor table Check for SMART Drive (optional) Shadow option ROMs Set up Power Management Initialize security engine (optional) Enable hardware interrupts Determine number of ATA and SCSI drives Set time of day Check key lock Initialize typematic rate Erase F2 prompt Scan for F2 keystroke Enter SETUP Clear Boot...
... drives (optional) Initialize hard-disk controllers Initialize local-bus hard-disk controllers Jump to UserPatch2 Build MPTABLE for multi-processor boards Install CD-ROM for boot Clear huge ES segment register Fix up Multi Processor table Check for SMART Drive (optional) Shadow option ROMs Set up Power Management Initialize security engine (optional) Enable hardware interrupts Determine number of ATA and SCSI drives Set time of day Check key lock Initialize typematic rate Erase F2 prompt Scan for F2 keystroke Enter SETUP Clear Boot...
Maintenance and Service Guide
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... backup reminders Try to boot with INT 19 Initialize POST Error Manager (PEM) Initialize error logging Initialize error display function Initialize system error handler PnPnd dual CMOS (optional) Initialize note dock (optional) Initialize note dock late Force check (optional) Extended checksum (optional) Redirect Int 15h to enable remote keyboard Redirect Int 13h to Memory Technologies Devices such as ROM, RAM, PCMCIA, and serial disk Redirect Int 10h to enable remote serial video Re-map I/O and memory...
... backup reminders Try to boot with INT 19 Initialize POST Error Manager (PEM) Initialize error logging Initialize error display function Initialize system error handler PnPnd dual CMOS (optional) Initialize note dock (optional) Initialize note dock late Force check (optional) Extended checksum (optional) Redirect Int 15h to enable remote keyboard Redirect Int 13h to Memory Technologies Devices such as ROM, RAM, PCMCIA, and serial disk Redirect Int 10h to enable remote serial video Re-map I/O and memory...
Maintenance and Service Guide
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... time settings 0280 Previous boot incomplete-Default configuration used 0281 Memory Size found by POST differed from that specified in CMOS Drive A: is present but fails the BIOS POST diskette tests Make sure the drive is defined with the proper diskette type in BIOS Setup, and that the CMOS battery is installed properly Run BIOS Setup and make changes in BIOS Setup 3-28 Troubleshooting and Diagnostics Service Manual Unlock key switch 0220 Monitor type does not match CMOS-Run SETUP 0230 Shadow RAM Failed...
... time settings 0280 Previous boot incomplete-Default configuration used 0281 Memory Size found by POST differed from that specified in CMOS Drive A: is present but fails the BIOS POST diskette tests Make sure the drive is defined with the proper diskette type in BIOS Setup, and that the CMOS battery is installed properly Run BIOS Setup and make changes in BIOS Setup 3-28 Troubleshooting and Diagnostics Service Manual Unlock key switch 0220 Monitor type does not match CMOS-Run SETUP 0230 Shadow RAM Failed...
Maintenance and Service Guide
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... to start the boot process or to enter BIOS Setup and change the settings Press to display the previous screen (usually an initialization error of an Option ROM, such as an add-on card) Write down and follow the information shown on the screen Optional message displayed during POST PS/2 mouse identified System BIOS copied to shadow RAM Displays the address nnnn of the upper limit of Upper Memory Blocks (UMB), indicating...
... to start the boot process or to enter BIOS Setup and change the settings Press to display the previous screen (usually an initialization error of an Option ROM, such as an add-on card) Write down and follow the information shown on the screen Optional message displayed during POST PS/2 mouse identified System BIOS copied to shadow RAM Displays the address nnnn of the upper limit of Upper Memory Blocks (UMB), indicating...
Maintenance and Service Guide
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... Set User Password Set Administrator Password Password Required to Boot Boot Menu Hard Disk Removable Device CD/DVD Built-in LAN Exit Menu Save Changes and Exit Discard Changes and Exit Get Default Values Description Default Sets whether the built-in display automatically switches to an external display, if one is detected Disables the internal pointing devices when an external pointing device is connected Enables BIOS support for USB mouse, keyboard, and floppy drive during startup Lets the notebook be turned on via the LAN port If this option is enabled, the notebook uses increased power...
... Set User Password Set Administrator Password Password Required to Boot Boot Menu Hard Disk Removable Device CD/DVD Built-in LAN Exit Menu Save Changes and Exit Discard Changes and Exit Get Default Values Description Default Sets whether the built-in display automatically switches to an external display, if one is detected Disables the internal pointing devices when an external pointing device is connected Enables BIOS support for USB mouse, keyboard, and floppy drive during startup Lets the notebook be turned on via the LAN port If this option is enabled, the notebook uses increased power...
