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... 2-40 Removing the CPU Module ...2-44 Removing the RJ11/1394 Connector Module 2-48 Removing the Motherboard ...2-50 Replacing Components on a Bottom Case 2-59 Repairing the BIOS IC...2-61 Removing Other Components...2-63 Troubleshooting and Diagnostics 3-1 Support Service Partners...3-2 Troubleshooting ...3-3 Diagnostic Tools ...3-18 Replaceable Parts...4-1 Reference Information 5-1 Password Removal Policy...5-2 Hewlett-Packard...
... 2-40 Removing the CPU Module ...2-44 Removing the RJ11/1394 Connector Module 2-48 Removing the Motherboard ...2-50 Replacing Components on a Bottom Case 2-59 Repairing the BIOS IC...2-61 Removing Other Components...2-63 Troubleshooting and Diagnostics 3-1 Support Service Partners...3-2 Troubleshooting ...3-3 Diagnostic Tools ...3-18 Replaceable Parts...4-1 Reference Information 5-1 Password Removal Policy...5-2 Hewlett-Packard...
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...Removal Cross-Reference ...2-1 Table 2-2. Scope of Serial Number Label 2-59 Figure 2-39. Sycard PCCtest Commands ...3-26 Table 3-7. BIOS Setup Menus and Parameters 3-28 Table 4-1. Example of Diagnostic Tools...3-7 Table 3-3. Boot-Block Jumper...2-62 Figure 3-1. Product Comparisons... Steps ...3-3 Figure 4-1. ASP Support Options...3-2 Table 3-2. Accessory Replaceable Parts 4-11 Table 4-3. Main Status Lights (front of notebook 1-15 Table 1-4. Exploded View ...4-2 Figure 4-2. Functional Structure Description 1-25 Table 2-1. Recommended Screw Torque Values 2-2 Table 2-4....
...Removal Cross-Reference ...2-1 Table 2-2. Scope of Serial Number Label 2-59 Figure 2-39. Sycard PCCtest Commands ...3-26 Table 3-7. BIOS Setup Menus and Parameters 3-28 Table 4-1. Example of Diagnostic Tools...3-7 Table 3-3. Boot-Block Jumper...2-62 Figure 3-1. Product Comparisons... Steps ...3-3 Figure 4-1. ASP Support Options...3-2 Table 3-2. Accessory Replaceable Parts 4-11 Table 4-3. Main Status Lights (front of notebook 1-15 Table 1-4. Exploded View ...4-2 Figure 4-2. Functional Structure Description 1-25 Table 2-1. Recommended Screw Torque Values 2-2 Table 2-4....
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...Motherboard Motherboard PCMCIA socket Mini PCI Antenna PCAs IR PCA Motherboard Motherboard Main processor (MMO) Primary system circuitry, system BIOS First source of disk-based startup code Second source of disk-based startup cod. Main processor, numeric data processor... Hard disk controller Hard disk mechanism I/O controller, floppy connector Floppy drive mechanism Keyboard BIOS, keyboard controller Power switch, one-touch buttons Key switches Keyboard circuitry, keyboard controller, keyboard BIOS Touch pad sensor, Select buttons, controller (PS/2 output) Audio controller, audio decoder...
...Motherboard Motherboard PCMCIA socket Mini PCI Antenna PCAs IR PCA Motherboard Motherboard Main processor (MMO) Primary system circuitry, system BIOS First source of disk-based startup code Second source of disk-based startup cod. Main processor, numeric data processor... Hard disk controller Hard disk mechanism I/O controller, floppy connector Floppy drive mechanism Keyboard BIOS, keyboard controller Power switch, one-touch buttons Key switches Keyboard circuitry, keyboard controller, keyboard BIOS Touch pad sensor, Select buttons, controller (PS/2 output) Audio controller, audio decoder...
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... of the notebook-you must use the Service Utility floppy disk to do so: 1. Enter the serial number from the boot menu. 6. If you did not store system data, type M for the automatic update. After installing a new motherboard, you might have to contact an HP support center ... motherboard. Plug in the floppy drive. 3. This restores the old system data on the notebook. 4. Bending any EMI spring could cause a motherboard short. If you must reprogram the BIOS IC, preferably with the latest BIOS-(see page 2-60.) 1. The motherboard has EMI springs attached to update the display data...
... of the notebook-you must use the Service Utility floppy disk to do so: 1. Enter the serial number from the boot menu. 6. If you did not store system data, type M for the automatic update. After installing a new motherboard, you might have to contact an HP support center ... motherboard. Plug in the floppy drive. 3. This restores the old system data on the notebook. 4. Bending any EMI spring could cause a motherboard short. If you must reprogram the BIOS IC, preferably with the latest BIOS-(see page 2-60.) 1. The motherboard has EMI springs attached to update the display data...
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.... Select Start > Programs (or All Programs) > Hewlett-Packard > Notebook > HP e-DiagTools > e-DiagTools for all 3 methods. The first time you must replace the motherboard. BIOS updates are provided with the updates. Update the notebook's BIOS as follows: 1. Connect any cables or equipment needed to connect to reprogram the BIOS IC. Once the update process begins, do not...
.... Select Start > Programs (or All Programs) > Hewlett-Packard > Notebook > HP e-DiagTools > e-DiagTools for all 3 methods. The first time you must replace the motherboard. BIOS updates are provided with the updates. Update the notebook's BIOS as follows: 1. Connect any cables or equipment needed to connect to reprogram the BIOS IC. Once the update process begins, do not...
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...CAUTION: Make sure to use the correct BIOS floppy disk for the notebook model you could accidentally install the wrong BIOS. 1. Release Fn+B. NOTE: If you plugged in the Service and Support Library. b. After the BIOS reprograms itself, check the BIOS version to make sure it is reprogrammed... following to boot from the BIOS floppy disk: a. c. Insert the BIOS floppy disk in the AC adapter. If the notebook does not turn on the notebook and allow it before the notebook automatically reboots. 4. d. NOTE: If the notebook will not boot from the BIOS floppy disk, try plugging the...
...CAUTION: Make sure to use the correct BIOS floppy disk for the notebook model you could accidentally install the wrong BIOS. 1. Release Fn+B. NOTE: If you plugged in the Service and Support Library. b. After the BIOS reprograms itself, check the BIOS version to make sure it is reprogrammed... following to boot from the BIOS floppy disk: a. c. Insert the BIOS floppy disk in the AC adapter. If the notebook does not turn on the notebook and allow it before the notebook automatically reboots. 4. d. NOTE: If the notebook will not boot from the BIOS floppy disk, try plugging the...
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... (page 2-32) Motherboard (page 2-50) See page 2-32 Additional Steps Reassembly Notes: After replacing the CMOS battery, set the correct time and date using the BIOS Setup utility or Date/Time in the table below. Removing Components Component Battery, CMOS Case, bottom Case, top CD/DVD drive CPU module Display assembly...
... (page 2-32) Motherboard (page 2-50) See page 2-32 Additional Steps Reassembly Notes: After replacing the CMOS battery, set the correct time and date using the BIOS Setup utility or Date/Time in the table below. Removing Components Component Battery, CMOS Case, bottom Case, top CD/DVD drive CPU module Display assembly...
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3 Troubleshooting and Diagnostics This chapter includes troubleshooting and diagnostic information for testing the functionality of the notebook, and for identifying faulty components: • ASP support information • Troubleshooting information Checking for customer abuse (page 3-4) Troubleshooting the ...page 3-7) • Diagnostic tools e-Diagtools diagnostic program (page 3-18) Power-on self-test (page 3-20) Sycard PCCtest 450/460 PC card (page 3-26) Windows Management Instrumentation (page 3-27) BIOS Setup utility (page 3-27) Service Manual Troubleshooting and Diagnostics 3-1
3 Troubleshooting and Diagnostics This chapter includes troubleshooting and diagnostic information for testing the functionality of the notebook, and for identifying faulty components: • ASP support information • Troubleshooting information Checking for customer abuse (page 3-4) Troubleshooting the ...page 3-7) • Diagnostic tools e-Diagtools diagnostic program (page 3-18) Power-on self-test (page 3-20) Sycard PCCtest 450/460 PC card (page 3-26) Windows Management Instrumentation (page 3-27) BIOS Setup utility (page 3-27) Service Manual Troubleshooting and Diagnostics 3-1
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...known state. Service Manual Troubleshooting and Diagnostics 3-5 Table 3-2 on self-test, WMI/Toptools (if installed), the BIOS Setup utility, and the Sycard PCCtest. Determine how the problem differs from proper behavior. Keep in hidden fileC:\version.inf) •.... If there are multiple symptoms, separate them into distinct problems. • Consider Causes. Troubleshooting the Problem Record pertinent information about the notebook: • Model and serial number • Operating system and version • Software version (stored in mind possible causes for the problem...
...known state. Service Manual Troubleshooting and Diagnostics 3-5 Table 3-2 on self-test, WMI/Toptools (if installed), the BIOS Setup utility, and the Sycard PCCtest. Determine how the problem differs from proper behavior. Keep in hidden fileC:\version.inf) •.... If there are multiple symptoms, separate them into distinct problems. • Consider Causes. Troubleshooting the Problem Record pertinent information about the notebook: • Model and serial number • Operating system and version • Software version (stored in mind possible causes for the problem...
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Run the external 101-key test. Suggestions for Troubleshooting Table 3-2. BIOS Setup Configures Describes Configures Configures Configures Configures Configures Configures Configures Configures Configures Configures Configures Service Manual Troubleshooting and Diagnostics 3-7 Scope of Diagnostic Tools Function Power-...
Run the external 101-key test. Suggestions for Troubleshooting Table 3-2. BIOS Setup Configures Describes Configures Configures Configures Configures Configures Configures Configures Configures Configures Configures Configures Service Manual Troubleshooting and Diagnostics 3-7 Scope of Diagnostic Tools Function Power-...
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... blank, replace switchboard PCA, replace motherboard. If power status light and display turn on . Reinsert any PC cards, press the reset button to turn notebook off , and then press power button to turn notebook on , reprogram the BIOS, and replace the top case, replace the motherboard. Remove all but does not boot Make sure...
... blank, replace switchboard PCA, replace motherboard. If power status light and display turn on . Reinsert any PC cards, press the reset button to turn notebook off , and then press power button to turn notebook on , reprogram the BIOS, and replace the top case, replace the motherboard. Remove all but does not boot Make sure...
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... hard drive, replace hard drive. Check battery level on hard drive, use Recovery CDs to check hard disk. Use Tools tab in BIOS Setup. Make sure floppy disk is bootable. Repair Center: Likely Causes Battery or contacts Motherboard Floppy disk or floppy drive Motherboard. Power ...installed and connected correctly. Remove and reinstall hard drive. Repair Center: Comments Make sure floppy drive is installed and connected correctly. Restart notebook. If notebook boots from CD in floppy drive. Symptom Does not boot on battery, but boots on AC Does not boot from floppy drive ...
... hard drive, replace hard drive. Check battery level on hard drive, use Recovery CDs to check hard disk. Use Tools tab in BIOS Setup. Make sure floppy disk is bootable. Repair Center: Likely Causes Battery or contacts Motherboard Floppy disk or floppy drive Motherboard. Power ...installed and connected correctly. Remove and reinstall hard drive. Repair Center: Comments Make sure floppy drive is installed and connected correctly. Restart notebook. If notebook boots from CD in floppy drive. Symptom Does not boot on battery, but boots on AC Does not boot from floppy drive ...
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...microphone normally not included). Check settings in Windows Help. Check whether sound is installed from \hp\drivers\TouchPad.) Top case Motherboard Top case Motherboard Top case Motherboard Make sure C drive has.../2 TouchPad driver. (Driver is enabled (mute button and software controls). Check for use with notebook. Not all third-party memory cards have been tested for sound resource conflicts in Mouse Properties.... By default, touch pad is disabled if external PS/2 mouse is connected, Use BIOS Setup to check settings. Symptom Touch pad General problems Special touch pad features not ...
...microphone normally not included). Check settings in Windows Help. Check whether sound is installed from \hp\drivers\TouchPad.) Top case Motherboard Top case Motherboard Top case Motherboard Make sure C drive has.../2 TouchPad driver. (Driver is enabled (mute button and software controls). Check for use with notebook. Not all third-party memory cards have been tested for sound resource conflicts in Mouse Properties.... By default, touch pad is disabled if external PS/2 mouse is connected, Use BIOS Setup to check settings. Symptom Touch pad General problems Special touch pad features not ...
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... affect response time). May be paused or running slowly, consider installing additional SDRAM. Delete temporary and unneeded files. Reset notebook (see previous symptom. Service Manual Troubleshooting and Diagnostics 3-19 Check thermal contact between CPU and heat sink. Use Control ... Port replicator problems Call Center: Suggestions Repair Center: Likely Causes Plug in BIOS Setup. Restart notebook. If notebook slows after period of notebook) while notebook appears to conserve power, it . If notebook's hard drive frequently runs (as virus scanning or file browsers) can hear...
... affect response time). May be paused or running slowly, consider installing additional SDRAM. Delete temporary and unneeded files. Reset notebook (see previous symptom. Service Manual Troubleshooting and Diagnostics 3-19 Check thermal contact between CPU and heat sink. Use Control ... Port replicator problems Call Center: Suggestions Repair Center: Likely Causes Plug in BIOS Setup. Restart notebook. If notebook slows after period of notebook) while notebook appears to conserve power, it . If notebook's hard drive frequently runs (as virus scanning or file browsers) can hear...
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...can use for troubleshooting and repairing the notebook: • Notebook e-Diagtools diagnostic program (below) • Power-on self-test (page 3-20) • Sycard PCCtest 450 PC card (page 3-26) • Windows Management Instrumentation (page 3-27) • BIOS Setup utility (page 3-27) e-...Diagtools Diagnostic Program The hardware diagnostic programs provide two levels of the notebook. When the HP logo appears, press F10 to start the...
...can use for troubleshooting and repairing the notebook: • Notebook e-Diagtools diagnostic program (below) • Power-on self-test (page 3-20) • Sycard PCCtest 450 PC card (page 3-26) • Windows Management Instrumentation (page 3-27) • BIOS Setup utility (page 3-27) e-...Diagtools Diagnostic Program The hardware diagnostic programs provide two levels of the notebook. When the HP logo appears, press F10 to start the...
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... as described below. The BIOS will not boot the notebook's operating system if the system memory, CPU, DMA, or interrupt controller fails the POST diagnostic tests. POST indicates progress by performing a "clean" boot, as a hardware, software, or firmware failure. Note that not all accessories, including SDRAM modules, port replicator, PC cards, printer, external...
... as described below. The BIOS will not boot the notebook's operating system if the system memory, CPU, DMA, or interrupt controller fails the POST diagnostic tests. POST indicates progress by performing a "clean" boot, as a hardware, software, or firmware failure. Note that not all accessories, including SDRAM modules, port replicator, PC cards, printer, external...
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... RAM failure on address line xxxx RAM failure on data bits xxxx of low byte of memory bus Enable cache before system BIOS shadow RAM failure on data bits xxxx of high byte of chipset registers Load alternate registers with initial POST values Restore CPU ...control word during warm boot Initialize PCI Bus Mastering devices Initialize keyboard controller BIOS ROM checksum Initialize cache before memory Auto size 8254 timer initialization 8237 DMA controller initialization Reset Programmable Interrupt Controller Test DRAM refresh ...
... RAM failure on address line xxxx RAM failure on data bits xxxx of low byte of memory bus Enable cache before system BIOS shadow RAM failure on data bits xxxx of high byte of chipset registers Load alternate registers with initial POST values Restore CPU ...control word during warm boot Initialize PCI Bus Mastering devices Initialize keyboard controller BIOS ROM checksum Initialize cache before memory Auto size 8254 timer initialization 8237 DMA controller initialization Reset Programmable Interrupt Controller Test DRAM refresh ...
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... I/O ports and IRQs Late POST device initialization Detect and install external RS232 ports Configure non-MCD IDE controllers Detect and install external parallel ports Initialize PC-compatible PnP ISA devices Re-initialize onboard I/O ports Configure Motherboard Configurable Devices (optional) Initialize...
... I/O ports and IRQs Late POST device initialization Detect and install external RS232 ports Configure non-MCD IDE controllers Detect and install external parallel ports Initialize PC-compatible PnP ISA devices Re-initialize onboard I/O ports Configure Motherboard Configurable Devices (optional) Initialize...
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...3-3-3-1 3-3-3-3 3-3-4-1 3-3-4-3 3-4-1-1 3-4-1-2 3-4-1-3 3-4-2-2 3-4-2-3 3-4-2-4 3-4-3-2 3-4-3-3 3-4-3-4 3-4-4-1 3-4-4-2 3-4-4-3 Service Manual POST Description Enable Non-Maskable Interrupts (NMIs) Initialize Extended BIOS Data Area Test and initialize PS/2 mouse Initialize floppy controller Determine number of ATA drives (optional) Initialize hard-disk controllers Initialize local-bus hard-disk ... OS Terminate QuietBoot (optional) Check password (optional) Initialize ACPI BIOS Prepare Boot Initialize SMBIOS Initialize PnP Option ROMs Clear parity checkers Display MultiBoot menu Clear ...
...3-3-3-1 3-3-3-3 3-3-4-1 3-3-4-3 3-4-1-1 3-4-1-2 3-4-1-3 3-4-2-2 3-4-2-3 3-4-2-4 3-4-3-2 3-4-3-3 3-4-3-4 3-4-4-1 3-4-4-2 3-4-4-3 Service Manual POST Description Enable Non-Maskable Interrupts (NMIs) Initialize Extended BIOS Data Area Test and initialize PS/2 mouse Initialize floppy controller Determine number of ATA drives (optional) Initialize hard-disk controllers Initialize local-bus hard-disk ... OS Terminate QuietBoot (optional) Check password (optional) Initialize ACPI BIOS Prepare Boot Initialize SMBIOS Initialize PnP Option ROMs Clear parity checkers Display MultiBoot menu Clear ...
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... display message Unknown interrupt Initialize the chipset Initialize the bridge Initialize the CPU Initialize system timer Initialize system I/O Check force recovery boot Checksum BIOS ROM Go to BIOS Set Huge Segment Initialize Multi Processor Initialize OEM special code Initialize PIC and DMA Initialize Memory type Initialize Memory size Shadow Boot Block System...
... display message Unknown interrupt Initialize the chipset Initialize the bridge Initialize the CPU Initialize system timer Initialize system I/O Check force recovery boot Checksum BIOS ROM Go to BIOS Set Huge Segment Initialize Multi Processor Initialize OEM special code Initialize PIC and DMA Initialize Memory type Initialize Memory size Shadow Boot Block System...