Limited Warranty and Support Guide
Page 6
... than (i) HP, (ii) an HP authorized service provider, or (iii) your own installation of end-user-replaceable HP or HP-approved parts if available for your product in writing and signed by virus infection; (f) from loss or damage in transit; YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION...
... than (i) HP, (ii) an HP authorized service provider, or (iii) your own installation of end-user-replaceable HP or HP-approved parts if available for your product in writing and signed by virus infection; (f) from loss or damage in transit; YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION...
Limited Warranty and Support Guide
Page 11
... Care Center, run the hardware diagnostic tools that are preinstalled on your computer do not have a question or if a problem arises, we offer extensive service and support options available 24/7 to : http://www.hp.com/support for product information, driver updates, troubleshooting, and much more information about service and support options, both in English, Spanish (U.S. Go to Register! For more . 5 If you have your product model number, serial number, and...
... Care Center, run the hardware diagnostic tools that are preinstalled on your computer do not have a question or if a problem arises, we offer extensive service and support options available 24/7 to : http://www.hp.com/support for product information, driver updates, troubleshooting, and much more information about service and support options, both in English, Spanish (U.S. Go to Register! For more . 5 If you have your product model number, serial number, and...
Limited Warranty and Support Guide - Refurbished
Page 6
... FROM THE HARD DRIVE AND THE PROGRAMS RESTORED TO THEIR ORIGINAL STATE. YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. No change to give you with the product; (c) by software, interfacing, parts or supplies not supplied by HP; (d) improper site preparation or maintenance; (e) virus...
... FROM THE HARD DRIVE AND THE PROGRAMS RESTORED TO THEIR ORIGINAL STATE. YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. No change to give you with the product; (c) by software, interfacing, parts or supplies not supplied by HP; (d) improper site preparation or maintenance; (e) virus...
Limited Warranty and Support Guide - Refurbished
Page 9
... a Customer Self Repair (CSR) part that you for these service upgrades, refer to the HP Web site at your product that can be available in place, accessible, and legible; (e) maintain an environment consistent with product specifications and supported configurations. HP will ship a replacement product directly to provide timely support; (d) ensure that arrives with sufficient, free, and safe access to and use of service upgrades and the cost...
... a Customer Self Repair (CSR) part that you for these service upgrades, refer to the HP Web site at your product that can be available in place, accessible, and legible; (e) maintain an environment consistent with product specifications and supported configurations. HP will ship a replacement product directly to provide timely support; (d) ensure that arrives with sufficient, free, and safe access to and use of service upgrades and the cost...
HP Limited Warranty and Support Guide - 2 Year
Page 6
... than (i) HP, (ii) an HP authorized service provider, or (iii) your own installation of end-user-replaceable HP or HP-approved parts if available for your failure to any product from which the serial number has been removed or that has been damaged or rendered defective (a) as a result of accident, misuse, abuse, contamination, improper or inadequate maintenance or calibration, or other external causes; (b) by operation outside...
... than (i) HP, (ii) an HP authorized service provider, or (iii) your own installation of end-user-replaceable HP or HP-approved parts if available for your failure to any product from which the serial number has been removed or that has been damaged or rendered defective (a) as a result of accident, misuse, abuse, contamination, improper or inadequate maintenance or calibration, or other external causes; (b) by operation outside...
HP Limited Warranty and Support Guide - 2 Year
Page 11
..., before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on your computer do not identify or help solve your problem. • You either do not have Internet access or cannot connect to the Internet to use the HP Technical Support Web site or to : http://www.hp.com/support for help with setting up and using your needs. only), and French (Canada only...
..., before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on your computer do not identify or help solve your problem. • You either do not have Internet access or cannot connect to the Internet to use the HP Technical Support Web site or to : http://www.hp.com/support for help with setting up and using your needs. only), and French (Canada only...
Getting Started Guide
Page 7
...) ● Use the computer. ● Connect to driver updates. (troubleshooting). ● Read frequently asked questions. ● Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set up your computer. Under Action Center, click Find and fix problems ● Find links to the Internet. ● Recover factory settings. Upgrading and Servicing Guide Click Start, click All Programs, and then click HP User Manuals. If the guide is not...
...) ● Use the computer. ● Connect to driver updates. (troubleshooting). ● Read frequently asked questions. ● Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set up your computer. Under Action Center, click Find and fix problems ● Find links to the Internet. ● Recover factory settings. Upgrading and Servicing Guide Click Start, click All Programs, and then click HP User Manuals. If the guide is not...
Getting Started Guide
Page 8
... technical support. ● Get up-to-date information and help from the Windows community. ● Connect to a TV. ● Get special utilities for computer owners. ● Maintain your computer. HP Support Assistant - Safety & Regulatory Information Click Start, click All Programs, and then click HP User Manuals or visit http://www.hp.com/ergo. Maintains your computer performance and resolve problems faster by using automated updates, on-board diagnostics...
... technical support. ● Get up-to-date information and help from the Windows community. ● Connect to a TV. ● Get special utilities for computer owners. ● Maintain your computer. HP Support Assistant - Safety & Regulatory Information Click Start, click All Programs, and then click HP User Manuals or visit http://www.hp.com/ergo. Maintains your computer performance and resolve problems faster by using automated updates, on-board diagnostics...
Getting Started Guide
Page 11
... have an account with an ISP, skip this computer. Using your Internet connection through your computer. NOTE: Use only licensed original software. If you might want to the Internet 5 Windows 7 critical security updates Microsoft continually updates the Windows 7 operating system. Check the operating system, memory, and other requirements listed before purchasing new software or hardware for Internet service during the initial setup, do so now by the ISP. 3. Follow the...
... have an account with an ISP, skip this computer. Using your Internet connection through your computer. NOTE: Use only licensed original software. If you might want to the Internet 5 Windows 7 critical security updates Microsoft continually updates the Windows 7 operating system. Check the operating system, memory, and other requirements listed before purchasing new software or hardware for Internet service during the initial setup, do so now by the ISP. 3. Follow the...
Getting Started Guide
Page 18
.... Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Use the front-panel buttons to your monitor to the computer, you should also connect analog speakers to the computer Audio Line Out connector if you connected powered (active) speakers and that the volume is set appropriately. No sound is very low or unsatisfactory. Under Hardware and Sound, click Troubleshoot and audio playback. To resume from Sleep mode, press the Sleep button (select models...
.... Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Use the front-panel buttons to your monitor to the computer, you should also connect analog speakers to the computer Audio Line Out connector if you connected powered (active) speakers and that the volume is set appropriately. No sound is very low or unsatisfactory. Under Hardware and Sound, click Troubleshoot and audio playback. To resume from Sleep mode, press the Sleep button (select models...
Getting Started Guide
Page 19
... wireless setup wizard: 1. This is internal, try these methods: ● ● ● ● Turn the computer off completely and then turn it came with the product) or hardware driver to connect again later, or contact your Internet service provider (ISP) for your Internet connection type. Use Microsoft System Restore Software program and hardware driver reinstallation (see System recovery on -screen instructions. Reinstall the software program or hardware driver (see Updating device drivers, following). Erase and reformat the hard disk drive...
... wireless setup wizard: 1. This is internal, try these methods: ● ● ● ● Turn the computer off completely and then turn it came with the product) or hardware driver to connect again later, or contact your Internet service provider (ISP) for your Internet connection type. Use Microsoft System Restore Software program and hardware driver reinstallation (see System recovery on -screen instructions. Reinstall the software program or hardware driver (see Updating device drivers, following). Erase and reformat the hard disk drive...
Getting Started Guide
Page 20
... the specific item (for which you want to create a restore point. 4. To add restore points manually: 1. Click Start, right-click Computer, click Properties, and then click System protection. 3. You can also set restore points manually. Close all open programs. 2. Close all open the Device Manager window. 3. To update a driver, click Update Driver, and then follow the on -screen instructions. Click Create, and then follow the on -screen instructions. 14 Chapter 3 Troubleshooting and maintenance ENWW...
... the specific item (for which you want to create a restore point. 4. To add restore points manually: 1. Click Start, right-click Computer, click Properties, and then click System protection. 3. You can also set restore points manually. Close all open programs. 2. Close all open the Device Manager window. 3. To update a driver, click Update Driver, and then follow the on -screen instructions. Click Create, and then follow the on -screen instructions. 14 Chapter 3 Troubleshooting and maintenance ENWW...
Getting Started Guide
Page 27
... Factory Reset. 9. Store the recovery media in a safe place. ENWW System recovery 21 To perform a System Recovery using recovery DVDs, insert recovery disc #1 into a USB port. 3. If the computer is powering on either blank DVD discs or a USB flash drive (one set of Microsoft Windows. If using recovery media: 1. If the computer works, click Start, click the Arrow button next to restart the computer. Disconnect all peripheral devices from that device. 7. Use the arrow keys to select the USB device and press Enter to boot...
... Factory Reset. 9. Store the recovery media in a safe place. ENWW System recovery 21 To perform a System Recovery using recovery DVDs, insert recovery disc #1 into a USB port. 3. If the computer is powering on either blank DVD discs or a USB flash drive (one set of Microsoft Windows. If using recovery media: 1. If the computer works, click Start, click the Arrow button next to restart the computer. Disconnect all peripheral devices from that device. 7. Use the arrow keys to select the USB device and press Enter to boot...
Getting Started Guide
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... you have any problems setting up your new computer. First look at Help on your system. Call HP Customer Care Center Finally, if these steps don't help with tools located on your computer, from HP that are confirming that the computer was working properly before attempting to upgrade your Windows desktop (to access it, click Start, then click Help and Support). Thank you for...
... you have any problems setting up your new computer. First look at Help on your system. Call HP Customer Care Center Finally, if these steps don't help with tools located on your computer, from HP that are confirming that the computer was working properly before attempting to upgrade your Windows desktop (to access it, click Start, then click Help and Support). Thank you for...
Getting Started
Page 7
.../win7. ● Find Windows 7 password information. Click Start, click Control Panel, and then click System and common computer hardware Security. and software issues. 2. HP Support website: http://www.hp.com/support ● Upgrade or replace components of your computer. Visit http://www.hp.com/supportvideos (English only) ● Use the computer. ● Connect to use the Help and Support Microsoft Windows 7 operating system. Windows 7 troubleshooting tools ● Troubleshoot the most 1. Setup poster included with...
.../win7. ● Find Windows 7 password information. Click Start, click Control Panel, and then click System and common computer hardware Security. and software issues. 2. HP Support website: http://www.hp.com/support ● Upgrade or replace components of your computer. Visit http://www.hp.com/supportvideos (English only) ● Use the computer. ● Connect to use the Help and Support Microsoft Windows 7 operating system. Windows 7 troubleshooting tools ● Troubleshoot the most 1. Setup poster included with...
Getting Started
Page 18
... are connected to adjust volume. Under Hardware and Sound, click Troubleshoot and audio playback. Turn off your computer (or speaker system). Replace the non-powered speakers with powered speakers. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Use the front-panel buttons to enter the on-screen display (OSD) and ensure that audio is set appropriately. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. To resume from Sleep mode, press the Sleep button (select models...
... are connected to adjust volume. Under Hardware and Sound, click Troubleshoot and audio playback. Turn off your computer (or speaker system). Replace the non-powered speakers with powered speakers. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Use the front-panel buttons to enter the on-screen display (OSD) and ensure that audio is set appropriately. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. To resume from Sleep mode, press the Sleep button (select models...
Getting Started
Page 19
... software (if it on -screen instructions. If your Internet service provider (ISP) for your computer to a configuration that was in use before the software was installed. ENWW Software troubleshooting 13 Under Network and Internet, click Connect to factory defaults. doing so might have created. This is internal, try to move the computer. System Recovery (see Updating device drivers, following). A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the network adapter, and do not plug a network cable...
... software (if it on -screen instructions. If your Internet service provider (ISP) for your computer to a configuration that was in use before the software was installed. ENWW Software troubleshooting 13 Under Network and Internet, click Connect to factory defaults. doing so might have created. This is internal, try to move the computer. System Recovery (see Updating device drivers, following). A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the network adapter, and do not plug a network cable...
Getting Started
Page 27
..., click Factory Reset. 9. If you created or installed. Recovery media Recovery media can be available on either blank DVD discs or a USB flash drive (one set of Microsoft Windows. Click Finish to insert the next recovery disc, do so. 11. NOTE: Some features might not be created on systems that are using recovery DVDs, insert recovery disc #1 into a USB port. 3. If the computer is not responding, press and hold the Power button for your hard disk drive. Or...
..., click Factory Reset. 9. If you created or installed. Recovery media Recovery media can be available on either blank DVD discs or a USB flash drive (one set of Microsoft Windows. Click Finish to insert the next recovery disc, do so. 11. NOTE: Some features might not be created on systems that are using recovery DVDs, insert recovery disc #1 into a USB port. 3. If the computer is not responding, press and hold the Power button for your hard disk drive. Or...
Getting Started
Page 31
... to upgrade your system. Next, try a little surfing! Go to the Support website listed earlier in your area. Call HP Customer Care Center Finally, if these steps don't help with tools located on your computer, from time to time. If you have completely set up and using your computer. Whether with setting up your new computer. Problems? But it , click Start, then...
... to upgrade your system. Next, try a little surfing! Go to the Support website listed earlier in your area. Call HP Customer Care Center Finally, if these steps don't help with tools located on your computer, from time to time. If you have completely set up and using your computer. Whether with setting up your new computer. Problems? But it , click Start, then...
Upgrading and Servicing Guide
Page 24
Reconnect the auxiliary power cable to the computer. 3. Replace the screw that secures the bracket to the motherboard. 6. Insert the add-in card into the slot on the back of the computer. 5. 2. To secure the add-in card in place, install the bracket on the motherboard, making sure it is firmly seated in an upright position. 22 Upgrading and Servicing Guide Features may vary by model. Place the computer in place. 4.
Reconnect the auxiliary power cable to the computer. 3. Replace the screw that secures the bracket to the motherboard. 6. Insert the add-in card into the slot on the back of the computer. 5. 2. To secure the add-in card in place, install the bracket on the motherboard, making sure it is firmly seated in an upright position. 22 Upgrading and Servicing Guide Features may vary by model. Place the computer in place. 4.
