Quick Setup Guide
Page 5
... and License © Copyright 2012 Hewlett-Packard Development Company, L.P. Hewlett-Packard Company P.O. Reverse engineering or disassembly is protected by HP. Please include your PC and/or in the CD/DVD provided in printed format, you may be authorized by copyright law. The...Box 4010 Cupertino, CA 95015-4010 USA This product incorporates copyright protection technology that is prohibited. For some countries/regions, a printed HP Limited Warranty is not provided in the box. In countries/regions where the warranty is provided in the U.S. Nothing herein should be ...
... and License © Copyright 2012 Hewlett-Packard Development Company, L.P. Hewlett-Packard Company P.O. Reverse engineering or disassembly is protected by HP. Please include your PC and/or in the CD/DVD provided in printed format, you may be authorized by copyright law. The...Box 4010 Cupertino, CA 95015-4010 USA This product incorporates copyright protection technology that is prohibited. For some countries/regions, a printed HP Limited Warranty is not provided in the box. In countries/regions where the warranty is provided in the U.S. Nothing herein should be ...
Quick Setup Guide
Page 7
...information Where to find additional troubleshooting help. Troubleshooting and Maintenance Guide on your screen, click on Start, then click HP Help and Support and HP User Manuals. ● See how-to use the Microsoft Help and Support Windows 7 operating system. information. ...9679; Troubleshoot the most common Troubleshooting and Maintenance Guide on your computer. Windows 7 troubleshooting tools 1. HP Support website: http://www.hp.com/go /win7. HP Support website: http://www.hp.com/go/contactHP 1 Quick Setup (this Guide) ● Use the computer. ● Connect ...
...information Where to find additional troubleshooting help. Troubleshooting and Maintenance Guide on your screen, click on Start, then click HP Help and Support and HP User Manuals. ● See how-to use the Microsoft Help and Support Windows 7 operating system. information. ...9679; Troubleshoot the most common Troubleshooting and Maintenance Guide on your computer. Windows 7 troubleshooting tools 1. HP Support website: http://www.hp.com/go /win7. HP Support website: http://www.hp.com/go/contactHP 1 Quick Setup (this Guide) ● Use the computer. ● Connect ...
Quick Setup Guide
Page 8
...9679; Get technical support. Click Start, click All Programs, click HP, and then click HP Support Assistant. Safety & Comfort Guide Click Start, click HP Help and Support, and then click HP User Manuals or visit http://www.hp.com/ergo. 2 Chapter 1 Getting information Limited Warranty and Support ...Guide or the Warranty and Support Information included with your computer. HP Support Assistant - Safety & Regulatory Information Click Start, click HP Help and Support, and then click HP User Manuals or visit http://www.hp.com/go /contactHP ● Get special utilities for computer owners....
...9679; Get technical support. Click Start, click All Programs, click HP, and then click HP Support Assistant. Safety & Comfort Guide Click Start, click HP Help and Support, and then click HP User Manuals or visit http://www.hp.com/ergo. 2 Chapter 1 Getting information Limited Warranty and Support ...Guide or the Warranty and Support Information included with your computer. HP Support Assistant - Safety & Regulatory Information Click Start, click HP Help and Support, and then click HP User Manuals or visit http://www.hp.com/go /contactHP ● Get special utilities for computer owners....
Quick Setup Guide
Page 9
..., check the voltage requirements for your country and language, if necessary, and click Support & Drivers. 3 2 Setting up your internet browser and go to http://www.hp.com/go/ contactHP. Open your computer WARNING! Select your new location before plugging the computer into an AC power outlet. These can increase the inside... water, dust, moisture, and soot. To reduce the risk of electrical shock or damage to the computer. 3. The guide is easily accessible at http://www.hp.com/ergo. 1.
..., check the voltage requirements for your country and language, if necessary, and click Support & Drivers. 3 2 Setting up your internet browser and go to http://www.hp.com/go/ contactHP. Open your computer WARNING! Select your new location before plugging the computer into an AC power outlet. These can increase the inside... water, dust, moisture, and soot. To reduce the risk of electrical shock or damage to the computer. 3. The guide is easily accessible at http://www.hp.com/ergo. 1.
Quick Setup Guide
Page 10
...Regulatory Information document in the product field, and press Enter. Click Start, click All Programs, and then click HP User Manuals or visit http://www.hp.com/ergo. NOTE: Use only licensed original software. Connecting to the Internet Steps to connect to install each update...d. Select Download drivers and software (and firmware), type your computer. Read the Safety & Comfort Guide for your computer model name and number in the HP User Manuals folder. 6. b. f. h. Look in an unstable installation, infect the computer with a virus, or be illegal. Get Internet service. ...
...Regulatory Information document in the product field, and press Enter. Click Start, click All Programs, and then click HP User Manuals or visit http://www.hp.com/ergo. NOTE: Use only licensed original software. Connecting to the Internet Steps to connect to install each update...d. Select Download drivers and software (and firmware), type your computer. Read the Safety & Comfort Guide for your computer model name and number in the HP User Manuals folder. 6. b. f. h. Look in an unstable installation, infect the computer with a virus, or be illegal. Get Internet service. ...
Quick Setup Guide
Page 11
however, you have issues connecting to the Internet, see Internet access on page 16. Connecting to this computer. NOTE: If you might choose another ISP or transfer an existing account to the Internet 5 Using your Internet connection through your ISP, open a web browser and browse the Internet. To transfer existing accounts, follow the instructions provided by the ISP. 3. NOTE: Online Services provides a list of ISPs;
however, you have issues connecting to the Internet, see Internet access on page 16. Connecting to this computer. NOTE: If you might choose another ISP or transfer an existing account to the Internet 5 Using your Internet connection through your ISP, open a web browser and browse the Internet. To transfer existing accounts, follow the instructions provided by the ISP. 3. NOTE: Online Services provides a list of ISPs;
Quick Setup Guide
Page 12
...into the Audio Out connector on the system tray to connect a TV. Because of BEATS audio using the internal speakers, HP recommends connecting a matching HP subwoofer to experience crisp and clear sound separation. For optimum viewing, you activate sound and adjust resolution. IMPORTANT: Your HDMI...). Activating sound 1. The Sound window opens. 6 Chapter 3 Setting up additional features Using Beats Audio™ (select models only) Your HP TouchSmart PC features audio connectors (headphone and Audio Out ) that you connect analog speakers to the computer if you want to adjust the ...
...into the Audio Out connector on the system tray to connect a TV. Because of BEATS audio using the internal speakers, HP recommends connecting a matching HP subwoofer to experience crisp and clear sound separation. For optimum viewing, you activate sound and adjust resolution. IMPORTANT: Your HDMI...). Activating sound 1. The Sound window opens. 6 Chapter 3 Setting up additional features Using Beats Audio™ (select models only) Your HP TouchSmart PC features audio connectors (headphone and Audio Out ) that you connect analog speakers to the computer if you want to adjust the ...
Quick Setup Guide
Page 13
If the Default Device is not one of the following , then your type of these devices, continue with the next procedure, "Adjusting resolution," if necessary. If one of the desktop, and then: ● If NVIDIA Control Panel is present, follow the steps under "NVIDIA graphics cards." ● If Catalyst Control Center is present, follow the steps under "ATI graphics cards." ● If only Screen resolution is one of the following HDMI options is available on the Playback tab, click it . Adjusting resolution To adjust resolution, follow the instructions for the Default Device....
If the Default Device is not one of the following , then your type of these devices, continue with the next procedure, "Adjusting resolution," if necessary. If one of the desktop, and then: ● If NVIDIA Control Panel is present, follow the steps under "NVIDIA graphics cards." ● If Catalyst Control Center is present, follow the steps under "ATI graphics cards." ● If only Screen resolution is one of the following HDMI options is available on the Playback tab, click it . Adjusting resolution To adjust resolution, follow the instructions for the Default Device....
Quick Setup Guide
Page 14
..., and then click Catalyst™ Control Center. This completes the steps to adjust resolution for this option. If your HP computer is connected to a non-HP monitor, make sure that the Show only TV resolutions check box contains a check mark. The Catalyst Control Center window ...opens. 4. Select the resolution from the drop-down menu. 3. ATI graphics cards 1. Setting up multiple displays Use the following steps to an HP monitor, make sure that the Show only TV resolutions check box does not contain a check mark. Select Graphics and then Desktops & Displays on...
..., and then click Catalyst™ Control Center. This completes the steps to adjust resolution for this option. If your HP computer is connected to a non-HP monitor, make sure that the Show only TV resolutions check box contains a check mark. The Catalyst Control Center window ...opens. 4. Select the resolution from the drop-down menu. 3. ATI graphics cards 1. Setting up multiple displays Use the following steps to an HP monitor, make sure that the Show only TV resolutions check box does not contain a check mark. Select Graphics and then Desktops & Displays on...
Quick Setup Guide
Page 15
Verify that you separately purchase an additional monitor and cable. Do not power on the PC. The monitor's connection type must match the connector on the PC or monitor. 2. The monitor should have a DVI, HDMI, or VGA connector. Connect power to each of the PC. Right-click on the Eyefinity Catalyst™ icon on all connected displays. 6. Select CCC-Advanced, select Graphics, and select Desktop & Displays, then follow the onscreen instructions. A DVI-to-VGA adapter is required for the two- When the setup is completed. 5. Setting up ATI Catalyst Control ...
Verify that you separately purchase an additional monitor and cable. Do not power on the PC. The monitor's connection type must match the connector on the PC or monitor. 2. The monitor should have a DVI, HDMI, or VGA connector. Connect power to each of the PC. Right-click on the Eyefinity Catalyst™ icon on all connected displays. 6. Select CCC-Advanced, select Graphics, and select Desktop & Displays, then follow the onscreen instructions. A DVI-to-VGA adapter is required for the two- When the setup is completed. 5. Setting up ATI Catalyst Control ...
Quick Setup Guide
Page 16
... Chapter 4 Maintaining your system once a month for visible signs of dust and debris, and clean it about once every three months. ● Visit http://www.hp.com/go/contactHP for example, the Ethernet and USB connectors). Rinse the roller ball with isopropyl (rubbing) alcohol. 4. Vacuum between the keys of the keyboard...
... Chapter 4 Maintaining your system once a month for visible signs of dust and debris, and clean it about once every three months. ● Visit http://www.hp.com/go/contactHP for example, the Ethernet and USB connectors). Rinse the roller ball with isopropyl (rubbing) alcohol. 4. Vacuum between the keys of the keyboard...
Quick Setup Guide
Page 17
Computer does not start . Computer will not turn on ; See Display (monitor) on the keyboard simultaneously. 2. Press the Ctrl+Alt+Delete keys on page 13. When the cables connecting the computer to be on or start Symptom Possible solution Error message: Hard disk drive error. Or, press and hold the Power button on page 1. Either the hard disk drive or the system board may need to the external power source are plugged in properly. If the display (monitor) is blank, the monitor might encounter while installing, starting up, or using your computer and possible ...
Computer does not start . Computer will not turn on ; See Display (monitor) on the keyboard simultaneously. 2. Press the Ctrl+Alt+Delete keys on page 13. When the cables connecting the computer to be on or start Symptom Possible solution Error message: Hard disk drive error. Or, press and hold the Power button on page 1. Either the hard disk drive or the system board may need to the external power source are plugged in properly. If the display (monitor) is blank, the monitor might encounter while installing, starting up, or using your computer and possible ...
Quick Setup Guide
Page 18
Select the program that is not responding. Or, press and hold the Power button on the keyboard. The computer should start up and is not responding, and then click End Task. Error message: Invalid system disk or NonSystem disk or Disk error. Symptom Possible solution Computer seems to restart the computer. Press the Ctrl+Alt+Delete keys on the keyboard simultaneously. 2. Click the Arrow button next to close any programs not responding, or restart the computer: 1. Use the Windows Task Manager to the red Shut Down button, and then click Restart. Press the Ctrl+Alt+...
Select the program that is not responding. Or, press and hold the Power button on the keyboard. The computer should start up and is not responding, and then click End Task. Error message: Invalid system disk or NonSystem disk or Disk error. Symptom Possible solution Computer seems to restart the computer. Press the Ctrl+Alt+Delete keys on the keyboard simultaneously. 2. Click the Arrow button next to close any programs not responding, or restart the computer: 1. Use the Windows Task Manager to the red Shut Down button, and then click Restart. Press the Ctrl+Alt+...
Quick Setup Guide
Page 19
Screen is not lit. Press the Sleep button (select models only), or Esc on the keyboard, to make the screen display visible again. see : Cleaning procedures on page 10. (Your computer might be in an exceedingly hot environment. Press the space bar on the keyboard or move the mouse to resume from Sleep mode. Computer shuts ● The computer might not have a multi-monitor setup, refer to the wall outlet. Reconnect the power plug to the back of the pins are bent, replace the monitor connector cable. ● If no pins are not blocked and that computer air vents ...
Screen is not lit. Press the Sleep button (select models only), or Esc on the keyboard, to make the screen display visible again. see : Cleaning procedures on page 10. (Your computer might be in an exceedingly hot environment. Press the space bar on the keyboard or move the mouse to resume from Sleep mode. Computer shuts ● The computer might not have a multi-monitor setup, refer to the wall outlet. Reconnect the power plug to the back of the pins are bent, replace the monitor connector cable. ● If no pins are not blocked and that computer air vents ...
Quick Setup Guide
Page 20
Mouse (with cable) does not work or is next to turn off Num Lock, so that is not detected. Press Num Lock on the keyboard to Shut Down. After the shutdown is complete, unplug and reconnect the mouse connector to the back of your computer, and then restart your computer. Press the Alt+Tab keys simultaneously to navigate to mouse movement. If the mouse is the keyboard shortcut for Save on the number keypad can be used. Repeat step 1 and step 2 to save changes in the selected program (Ctrl+S is still not detected, turn off the computer, unplug and reconnect the ...
Mouse (with cable) does not work or is next to turn off Num Lock, so that is not detected. Press Num Lock on the keyboard to Shut Down. After the shutdown is complete, unplug and reconnect the mouse connector to the back of your computer, and then restart your computer. Press the Alt+Tab keys simultaneously to navigate to mouse movement. If the mouse is the keyboard shortcut for Save on the number keypad can be used. Repeat step 1 and step 2 to save changes in the selected program (Ctrl+S is still not detected, turn off the computer, unplug and reconnect the ...
Quick Setup Guide
Page 21
Check that the mouse is established, continue by using the wireless keyboard or wireless mouse within range of the receiver, approximately 3 meters (10 feet) for normal use a USB connector on the front of the computer. 2. C Keyboard and mouse (wireless) 15 Keyboard and mouse (wireless) Symptom Possible solution Wireless keyboard or mouse does not work or is not detected. ● Ensure that you have a connector dedicated to the receiver. IMPORTANT: During these steps, place the wireless keyboard and wireless mouse on the same level as the receiver, within 30 cm (12 inches)...
Check that the mouse is established, continue by using the wireless keyboard or wireless mouse within range of the receiver, approximately 3 meters (10 feet) for normal use a USB connector on the front of the computer. 2. C Keyboard and mouse (wireless) 15 Keyboard and mouse (wireless) Symptom Possible solution Wireless keyboard or mouse does not work or is not detected. ● Ensure that you have a connector dedicated to the receiver. IMPORTANT: During these steps, place the wireless keyboard and wireless mouse on the same level as the receiver, within 30 cm (12 inches)...
Quick Setup Guide
Page 22
Use the front-panel buttons to your computer, and then unplug and reconnect the speakers. Log in monitor speakers, use an High-Definition Multimedia Interface (HDMI) connector on . Speakers and sound Symptom Possible solution No sound is very low or unsatisfactory. Replace the nonpowered speakers with powered speakers. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Under Hardware and Sound, click Troubleshoot and audio ...
Use the front-panel buttons to your computer, and then unplug and reconnect the speakers. Log in monitor speakers, use an High-Definition Multimedia Interface (HDMI) connector on . Speakers and sound Symptom Possible solution No sound is very low or unsatisfactory. Replace the nonpowered speakers with powered speakers. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Under Hardware and Sound, click Troubleshoot and audio ...
Quick Setup Guide
Page 23
... connection type. Software troubleshooting 17 Run the wireless setup wizard: 1. Try to open the wizard, and then follow the on Start, then click HP Help and Support and HP User Manuals. ) - Click Start, click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. Symptom Possible solution I cannot connect...
... connection type. Software troubleshooting 17 Run the wireless setup wizard: 1. Try to open the wizard, and then follow the on Start, then click HP Help and Support and HP User Manuals. ) - Click Start, click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. Symptom Possible solution I cannot connect...
Quick Setup Guide
Page 24
... follow the on -screen instructions. Click Start, right-click Computer, click Properties, and then click System protection. 3. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. Click the plus sign (+) to update or rollback. (For example, DVD/CD-ROM drives). 4. To add restore points manually: 1. NOTE: Always use...
... follow the on -screen instructions. Click Start, right-click Computer, click Properties, and then click System protection. 3. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. Click the plus sign (+) to update or rollback. (For example, DVD/CD-ROM drives). 4. To add restore points manually: 1. NOTE: Always use...
Quick Setup Guide
Page 25
To check the list of installable programs in the computer box. Under I need help immediately, click Software Program Reinstallation. 3. Do not skip this last step. Software troubleshooting 19 Check to reinstall it (for example, discs or the Internet). Or check to be sure you have a way to be sure that it is in the list of programs you can reinstall it by using the Recovery Manager: 1. Click Start, All Programs, Recovery Manager, and then click Recovery Manager. To reinstall a program using the Recovery Manager program (select models only). Click Start, click All ...
To check the list of installable programs in the computer box. Under I need help immediately, click Software Program Reinstallation. 3. Do not skip this last step. Software troubleshooting 19 Check to reinstall it (for example, discs or the Internet). Or check to be sure you have a way to be sure that it is in the list of programs you can reinstall it by using the Recovery Manager: 1. Click Start, All Programs, Recovery Manager, and then click Recovery Manager. To reinstall a program using the Recovery Manager program (select models only). Click Start, click All ...