Warranty
Page 9
... shipping material. If this warranty service on the HP Web site at : http://www.hp.com, select Support & Drivers, then select Authorized support providers. If so, HP will assist you are also responsible for the return of the product to HP within a defined period of loss during shipping.... With a customer self repair, HP will determine in all ...
... shipping material. If this warranty service on the HP Web site at : http://www.hp.com, select Support & Drivers, then select Authorized support providers. If so, HP will assist you are also responsible for the return of the product to HP within a defined period of loss during shipping.... With a customer self repair, HP will determine in all ...
Warranty
Page 25
.../support for help with setting up and using your computer. 2 Use the Help and Support Center for product information, driver updates, troubleshooting, and much more. 5 If you call HP Customer Care, toll-free, by phone, 24 hours a day, seven days a week in English, Spanish (U.S. The ...Help and Support Center provides useful troubleshooting information and includes the following: • E-mail support. • HP Real Time Chat with hardware and software questions. Click Start, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools...
.../support for help with setting up and using your computer. 2 Use the Help and Support Center for product information, driver updates, troubleshooting, and much more. 5 If you call HP Customer Care, toll-free, by phone, 24 hours a day, seven days a week in English, Spanish (U.S. The ...Help and Support Center provides useful troubleshooting information and includes the following: • E-mail support. • HP Real Time Chat with hardware and software questions. Click Start, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools...
Limited Warranty and Support Guide (Refurbished Desktops)
Page 14
... and it offers: • E-mail updates containing notifications about product enhancements, the most recent support alerts, and driver updates specific to the product(s) you own. • The HP Newsgram, our monthly online magazine packed full of purchase available. Click the Windows Start Button, All Programs..., PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. Click the Windows Start Button, All Programs, and then User Guides. You can...
... and it offers: • E-mail updates containing notifications about product enhancements, the most recent support alerts, and driver updates specific to the product(s) you own. • The HP Newsgram, our monthly online magazine packed full of purchase available. Click the Windows Start Button, All Programs..., PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. Click the Windows Start Button, All Programs, and then User Guides. You can...
Start Here Guide
Page 20
...window. 3 Click Network adapters. NOTE: If no WLAN device is listed, either your computer does not have an integrated WLAN device, or the driver for the device is installed on your Web browser. For more information about setting up a wireless network: Click the Windows Start Button on your ..., click Help and Support, and then type Setting up a wireless network into the Search box, and then click Device Manager to : http://www.hp.com/go to open the Network and Sharing Center window. 6 Click Add a device to protect your wireless network, verify that the integrated WLAN device...
...window. 3 Click Network adapters. NOTE: If no WLAN device is listed, either your computer does not have an integrated WLAN device, or the driver for the device is installed on your Web browser. For more information about setting up a wireless network: Click the Windows Start Button on your ..., click Help and Support, and then type Setting up a wireless network into the Search box, and then click Device Manager to : http://www.hp.com/go to open the Network and Sharing Center window. 6 Click Add a device to protect your wireless network, verify that the integrated WLAN device...
Start Here Guide
Page 65
... the Web You can find guides and information for your computer by using the Internet to access the Support Web site. 1 Go to http://www.hp.com/support in the User's Guides folder (select models only). 1 Click the Windows Start Button on the taskbar. 2 Click All Programs. 3 Click ...extension), and then click Save. NOTE: If there are available in your Web browser. 2 Select your country/region and language. 3 Click Support and Drivers. 4 Click See support and troubleshooting information, enter the model number of the following: Click the title to display the file in Adobe Acrobat Reader (...
... the Web You can find guides and information for your computer by using the Internet to access the Support Web site. 1 Go to http://www.hp.com/support in the User's Guides folder (select models only). 1 Click the Windows Start Button on the taskbar. 2 Click All Programs. 3 Click ...extension), and then click Save. NOTE: If there are available in your Web browser. 2 Select your country/region and language. 3 Click Support and Drivers. 4 Click See support and troubleshooting information, enter the model number of the following: Click the title to display the file in Adobe Acrobat Reader (...
Start Here Guide
Page 66
... them later. Using the Onscreen Help and Support Center Information about commonly asked questions. Using HP Connections or Compaq Connections HP Connections or Compaq Connections (select models only) is in the PC Help & Tools folder: 1 Click the Windows Start Button on your computer model. 60 ...models only) on the taskbar, and then click Help and Support. Using the PC Help & Tools Folder The PC Help & Tools folder contains special utilities for your desktop. You can find links to driver updates, access to technical support options, and information about your computer is an ...
... them later. Using the Onscreen Help and Support Center Information about commonly asked questions. Using HP Connections or Compaq Connections HP Connections or Compaq Connections (select models only) is in the PC Help & Tools folder: 1 Click the Windows Start Button on your computer model. 60 ...models only) on the taskbar, and then click Help and Support. Using the PC Help & Tools Folder The PC Help & Tools folder contains special utilities for your desktop. You can find links to driver updates, access to technical support options, and information about your computer is an ...
Getting Started Guide
Page 24
NOTE: If no WLAN device is listed, either your computer does not have an integrated WLAN device, or the driver for the device is installed on your computer correctly. 1 Click the Windows Start Button on the taskbar, click Help and Support, and then ...WLAN, always enable security features to protect your network from unauthorized access. For more information about setting up wireless security features, go to: http://www.hp.com/go /techcenter/wireless Using wireless security features When you should be listed here. Change the default network name (SSID) and password. When setting...
NOTE: If no WLAN device is listed, either your computer does not have an integrated WLAN device, or the driver for the device is installed on your computer correctly. 1 Click the Windows Start Button on the taskbar, click Help and Support, and then ...WLAN, always enable security features to protect your network from unauthorized access. For more information about setting up wireless security features, go to: http://www.hp.com/go /techcenter/wireless Using wireless security features When you should be listed here. Change the default network name (SSID) and password. When setting...
Getting Started Guide
Page 49
...Help Finding Onscreen Guides Onscreen guides are no guide titles listed in your Web browser. 2 Select your country/region and language. 3 Click Support and Drivers. 4 Click See support and troubleshooting information, enter the model number of the following: Click the title to view it or use it is not ... the manual you can find guides and information for your computer by using the Internet to access the Support Web site. 1 Go to http://www.hp.com/support in the folder, your computer has no onscreen guides. NOTE: If there are available in the User's Guides folder (select models only)....
...Help Finding Onscreen Guides Onscreen guides are no guide titles listed in your Web browser. 2 Select your country/region and language. 3 Click Support and Drivers. 4 Click See support and troubleshooting information, enter the model number of the following: Click the title to view it or use it is not ... the manual you can find guides and information for your computer by using the Internet to access the Support Web site. 1 Go to http://www.hp.com/support in the folder, your computer has no onscreen guides. NOTE: If there are available in the User's Guides folder (select models only)....
Getting Started Guide
Page 50
... the taskbar. 2 Click All Programs. 3 Click PC Help & Tools. 4 Click an item to view it or use it. You can find links to driver updates, access to technical support options, and information ... only) on the taskbar, and then click Help and Support. Most support updates that HP Connections or Compaq Connections messages deliver are also available to bring you important information for your...for your computer model. 40 Getting Started Or Click the Windows Start Button on your desktop. Using the Onscreen Help and Support Center Information about commonly asked questions. Here you through...
... the taskbar. 2 Click All Programs. 3 Click PC Help & Tools. 4 Click an item to view it or use it. You can find links to driver updates, access to technical support options, and information ... only) on the taskbar, and then click Help and Support. Most support updates that HP Connections or Compaq Connections messages deliver are also available to bring you important information for your...for your computer model. 40 Getting Started Or Click the Windows Start Button on your desktop. Using the Onscreen Help and Support Center Information about commonly asked questions. Here you through...
Getting Started Guide
Page 56
... be able to gain access to Internet games, interfere with printer or file sharing on the taskbar, click Help and Support, and then click Software, drivers, and BIOS updates. To temporarily solve the problem, disable the firewall, perform the task that you want to install the latest software from the Microsoft...
... be able to gain access to Internet games, interfere with printer or file sharing on the taskbar, click Help and Support, and then click Software, drivers, and BIOS updates. To temporarily solve the problem, disable the firewall, perform the task that you want to install the latest software from the Microsoft...
Getting Started Guide
Page 63
... and secure. Turning On Your Computer for the First Time 53 Limited Not allowed to change systemwide settings, and install Windows Vista-compatible software and drivers. Setting Up User Accounts on Your New Computer User accounts enable you to remember but difficult for others can set the privileges for each user...
... and secure. Turning On Your Computer for the First Time 53 Limited Not allowed to change systemwide settings, and install Windows Vista-compatible software and drivers. Setting Up User Accounts on Your New Computer User accounts enable you to remember but difficult for others can set the privileges for each user...
Getting Started Guide
Page 96
Comparison-shop using the DVD Writer/CD Writer drive. Get HP software and driver updates. Access PC Health and Security and PC Help tools. Edit and preview files. Add music files (.mp3). or image files such as .wmv, .... may need to a Web server. Create .avi and .wmv (Windows Media Video) files. With this program: Backup My PC (select models only) HP Total Care Advisor (select models only) Microsoft Windows Movie Maker (select models only) You can: (continued) Create computer backup ...the CD. 86 Getting Started Import audio, video, and other important files on your desktop.
Comparison-shop using the DVD Writer/CD Writer drive. Get HP software and driver updates. Access PC Health and Security and PC Help tools. Edit and preview files. Add music files (.mp3). or image files such as .wmv, .... may need to a Web server. Create .avi and .wmv (Windows Media Video) files. With this program: Backup My PC (select models only) HP Total Care Advisor (select models only) Microsoft Windows Movie Maker (select models only) You can: (continued) Create computer backup ...the CD. 86 Getting Started Import audio, video, and other important files on your desktop.
Getting Started Guide
Page 101
...Managing Files 91 You can print text and graphics from your computer by means of copies. Determine the number of software programs called printer drivers. Choose the page range (for your particular printer to work with your computer. To print: 1 Click File on connecting and using the... printer, refer to the user manual that come with your printer to install the specific printer driver manually. Using a Printer For instructions on the program menu bar, and click Print. 2 Select your printing options: Select the printer. In ...
...Managing Files 91 You can print text and graphics from your computer by means of copies. Determine the number of software programs called printer drivers. Choose the page range (for your particular printer to work with your computer. To print: 1 Click File on connecting and using the... printer, refer to the user manual that come with your printer to install the specific printer driver manually. Using a Printer For instructions on the program menu bar, and click Print. 2 Select your printing options: Select the printer. In ...
Getting Started Guide
Page 118
... documentation for more than one USB connector. To connect the drive: 1 Turn on the computer. 2 Plug the rectangular end of the HP Media Drive. HP recommends renaming a drive if you plug the drive into an USB 2.0 connector or insert it into an available USB port on your computer.... The default volume name of this drive is HP Personal Media Drive or HP Pocket Media Drive. USB 1.x systems use both USB connectors. 3 Install the software and drivers. To locate the drive: 1 Click the Windows Start Button on the taskbar. 2 Click Computer....
... documentation for more than one USB connector. To connect the drive: 1 Turn on the computer. 2 Plug the rectangular end of the HP Media Drive. HP recommends renaming a drive if you plug the drive into an USB 2.0 connector or insert it into an available USB port on your computer.... The default volume name of this drive is HP Personal Media Drive or HP Pocket Media Drive. USB 1.x systems use both USB connectors. 3 Install the software and drivers. To locate the drive: 1 Click the Windows Start Button on the taskbar. 2 Click Computer....
Getting Started Guide
Page 121
...the drive may appear as the host adapter card allows (up to fix bugs, add drivers, and enhance the security features of the drive should be different if you know that came with the HP Pocket Media Drive. Contact Microsoft Customer Service for more information, go to troubleshoot a drive... Drive Microsoft updates Make sure you have Internet access. See the documentation that the USB 2.0 card drivers are the most current available and are having performance issues, make sure the HP Media Drive is turned off with your system before you are issued to the maximum burst rate of...
...the drive may appear as the host adapter card allows (up to fix bugs, add drivers, and enhance the security features of the drive should be different if you know that came with the HP Pocket Media Drive. Contact Microsoft Customer Service for more information, go to troubleshoot a drive... Drive Microsoft updates Make sure you have Internet access. See the documentation that the USB 2.0 card drivers are the most current available and are having performance issues, make sure the HP Media Drive is turned off with your system before you are issued to the maximum burst rate of...
Limited Warranty and Support Guide
Page 14
... numbers. • Link to : http://www.hp.com/support for product information, driver updates, troubleshooting, and much more. Click the Windows Start Button, All Programs, PC Help & Tools, and then click PC-Doctor. 4 HP Technical Support Web site. only), and French (Canada only) at: HP: 1-800-474-6836 (800-HP-invent) Compaq: 1-800-652-6672 (800-OK...
... numbers. • Link to : http://www.hp.com/support for product information, driver updates, troubleshooting, and much more. Click the Windows Start Button, All Programs, PC Help & Tools, and then click PC-Doctor. 4 HP Technical Support Web site. only), and French (Canada only) at: HP: 1-800-474-6836 (800-HP-invent) Compaq: 1-800-652-6672 (800-OK...
PC Troubleshooting and Maintenance Guide
Page 4
Repairing Software Problems 21 Software Repair Overview 21 Restarting Your Computer 22 Turning Off Your Computer 22 Updating Drivers 22 Microsoft System Restore 23 Software Program and Hardware Driver Reinstallation 24 System Recovery 25 Creating Recovery Discs 25 Choosing Recovery Disc Media 26 System Recovery Options 27 Running System Recovery from the Hard Disk Drive 27 Starting System Recovery from the Windows Vista Start menu 27 Starting System Recovery from system startup 28 iv Troubleshooting and Maintenance Guide
Repairing Software Problems 21 Software Repair Overview 21 Restarting Your Computer 22 Turning Off Your Computer 22 Updating Drivers 22 Microsoft System Restore 23 Software Program and Hardware Driver Reinstallation 24 System Recovery 25 Creating Recovery Discs 25 Choosing Recovery Disc Media 26 System Recovery Options 27 Running System Recovery from the Hard Disk Drive 27 Starting System Recovery from the Windows Vista Start menu 27 Starting System Recovery from system startup 28 iv Troubleshooting and Maintenance Guide
PC Troubleshooting and Maintenance Guide
Page 13
... recording software may not let you can record only to let the drive determine the type of media. The driver may be corrupted or outdated. Try a different brand of a disc. Some recording programs can record a CD only to a CD-R or a CD-RW disc. Troubleshooting Computer ... can record a DVD only to a DVD+R/-R or a DVD+RW/-RW disc, and you add a track if it is blank or appendable (with space to "Updating Drivers" on page 22 for the drive. I cannot create (burn) a disc.
... recording software may not let you can record only to let the drive determine the type of media. The driver may be corrupted or outdated. Try a different brand of a disc. Some recording programs can record a CD only to a CD-R or a CD-RW disc. Troubleshooting Computer ... can record a DVD only to a DVD+R/-R or a DVD+RW/-RW disc, and you add a track if it is blank or appendable (with space to "Updating Drivers" on page 22 for the drive. I cannot create (burn) a disc.
PC Troubleshooting and Maintenance Guide
Page 15
.... 3 Click the plus sign (+) next to Sound, video and game controllers. 4 Right-click TV tuner (select models only) and then select Update Driver Software. 5 Select Search automatically for bent pins: If any of the monitor and the wall outlet. Adjust the monitor resolution setting in Windows Vista: 1... Right-click the desktop, and then select Personalize. 2 Click Display Settings. 3 Adjust the Resolution slider as needed. Press the space bar or move the mouse to update...
.... 3 Click the plus sign (+) next to Sound, video and game controllers. 4 Right-click TV tuner (select models only) and then select Update Driver Software. 5 Select Search automatically for bent pins: If any of the monitor and the wall outlet. Adjust the monitor resolution setting in Windows Vista: 1... Right-click the desktop, and then select Personalize. 2 Click Display Settings. 3 Adjust the Resolution slider as needed. Press the space bar or move the mouse to update...
PC Troubleshooting and Maintenance Guide
Page 16
... the cable or connector are not bent. Hard disk drive error message Press the Help ? Possible solution Install the device driver from the device manufacturer's Web site. For HP peripherals, visit the HP Web site. Contact the device vendor directly for Windows Vista. You may need an updated... driver for an update. b Click the arrow next to close any programs not responding or up and not responding. Hard Disk ...
... the cable or connector are not bent. Hard disk drive error message Press the Help ? Possible solution Install the device driver from the device manufacturer's Web site. For HP peripherals, visit the HP Web site. Contact the device vendor directly for Windows Vista. You may need an updated... driver for an update. b Click the arrow next to close any programs not responding or up and not responding. Hard Disk ...