Limited Warranty and Support Guide
Page 6
..., OR REMOVABLE STORAGE MEDIA. or (g) by modification or service by anyone other external causes; (b) by operation outside the usage parameters stated in the user documentation that shipped with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by an authorized representative of end-user-replaceable HP or HP-approved parts if available for your own installation of HP. HP IS NOT...
..., OR REMOVABLE STORAGE MEDIA. or (g) by modification or service by anyone other external causes; (b) by operation outside the usage parameters stated in the user documentation that shipped with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by an authorized representative of end-user-replaceable HP or HP-approved parts if available for your own installation of HP. HP IS NOT...
Limited Warranty and Support Guide
Page 11
... Center, run the hardware diagnostic tools that are preinstalled on your computer do not have a question or if a problem arises, we offer extensive service and support options available 24/7 to Register! Telephone support is obvious damage or a mechanical breakdown with hardware and software questions. and out-of purchase available. The Help and Support Center provides useful troubleshooting information and includes the following: • E-mail support. • HP...
... Center, run the hardware diagnostic tools that are preinstalled on your computer do not have a question or if a problem arises, we offer extensive service and support options available 24/7 to Register! Telephone support is obvious damage or a mechanical breakdown with hardware and software questions. and out-of purchase available. The Help and Support Center provides useful troubleshooting information and includes the following: • E-mail support. • HP...
Limited Warranty and Support Guide - Refurbished
Page 6
... 6 No change to give you with the product; (c) by software, interfacing, parts or supplies not supplied by HP; (d) improper site preparation or maintenance; (e) virus infection; (f) loss or damage in materials or workmanship during the Limited Warranty Period. HP will, at its discretion, repair or replace any product from which the serial number has been removed or that your HP Hardware Product has recurring failures, HP, at its...
... 6 No change to give you with the product; (c) by software, interfacing, parts or supplies not supplied by HP; (d) improper site preparation or maintenance; (e) virus infection; (f) loss or damage in materials or workmanship during the Limited Warranty Period. HP will, at its discretion, repair or replace any product from which the serial number has been removed or that your HP Hardware Product has recurring failures, HP, at its...
Limited Warranty and Support Guide - Refurbished
Page 9
... routine diagnostic procedures, installing software updates or patches, removing third party options and/or substituting options. Standard office hours are required to the HP Web site at: http://www.hp.com/support HP may be available in the packaging that arrives with product specifications and supported configurations. HP provides on instructions and documentation provided by the use of service upgrades and the cost for your location is diagnosed as serial numbers) are...
... routine diagnostic procedures, installing software updates or patches, removing third party options and/or substituting options. Standard office hours are required to the HP Web site at: http://www.hp.com/support HP may be available in the packaging that arrives with product specifications and supported configurations. HP provides on instructions and documentation provided by the use of service upgrades and the cost for your location is diagnosed as serial numbers) are...
Limited Warranty and Support Guide - Refurbished
Page 13
... if a problem arises, we offer extensive service and support options available 24/7 to Get Help Follow These Steps When You Need Help 1 Check the setup poster and product documentation for help with setting up and using your computer. 2 Use the Help and Support Center for help with qualified support specialists. • Support phone numbers. 3 If you think you have your needs. HP Total Care HP Total Care...
... if a problem arises, we offer extensive service and support options available 24/7 to Get Help Follow These Steps When You Need Help 1 Check the setup poster and product documentation for help with setting up and using your computer. 2 Use the Help and Support Center for help with qualified support specialists. • Support phone numbers. 3 If you think you have your needs. HP Total Care HP Total Care...
User Guide
Page 5
... the setup poster to set up the computer: 1 Connect a keyboard and a mouse to the computer. 2 Connect a display (monitor) to the computer. 3 Connect power to the electrical power system. These can be stepped on or damaged from water, dust, moisture, and soot. It describes proper workstation setup, posture, and health and work habits for the first time and complete the initial setup. See "Preparing to Use...
... the setup poster to set up the computer: 1 Connect a keyboard and a mouse to the computer. 2 Connect a display (monitor) to the computer. 3 Connect power to the electrical power system. These can be stepped on or damaged from water, dust, moisture, and soot. It describes proper workstation setup, posture, and health and work habits for the first time and complete the initial setup. See "Preparing to Use...
User Guide
Page 7
... use an HDMI-to-DVI adapter to connect a display with the display device. DVI Recommended for dial-up connections to an Ethernet (RJ-45) local area network (LAN) hub or any broadband connection. This wired LAN connector is a network interface adapter (also called a network interface card, or NIC). VGA/Monitor VGA/Monitor (blue) display output connector, to connect to a TV or monitor. Setting Up Your Computer 3 The green LED indicates a valid connection. Display video output Icon/label Description and function NOTE: For specific...
... use an HDMI-to-DVI adapter to connect a display with the display device. DVI Recommended for dial-up connections to an Ethernet (RJ-45) local area network (LAN) hub or any broadband connection. This wired LAN connector is a network interface adapter (also called a network interface card, or NIC). VGA/Monitor VGA/Monitor (blue) display output connector, to connect to a TV or monitor. Setting Up Your Computer 3 The green LED indicates a valid connection. Display video output Icon/label Description and function NOTE: For specific...
User Guide
Page 10
... model) For more information about setting up a wireless network: Click the Windows Start button® , click Help and Support, and then type setting up a wired Ethernet network connection The Ethernet (RJ-45) connector on the back of the computer, and to the network router or LAN device. 2 With the computer turned on the network card to the Ethernet connector for further information. Setting up a wireless network into the Search Help box and press Enter. 6 Getting Started (features vary by using...
... model) For more information about setting up a wireless network: Click the Windows Start button® , click Help and Support, and then type setting up a wired Ethernet network connection The Ethernet (RJ-45) connector on the back of the computer, and to the network router or LAN device. 2 With the computer turned on the network card to the Ethernet connector for further information. Setting up a wireless network into the Search Help box and press Enter. 6 Getting Started (features vary by using...
User Guide
Page 19
To check a wireless LAN device installation, see "Internet access" on the router. If you did not set up Internet service. however, you have issues connecting to the Internet, see "Internet access" on page 6. You must connect through your Web browser and browse the Internet. most common security levels are Wi-Fi Protected Access Personal (WPA-Personal) and Wired Equivalent Privacy (WEP). Change the default network name (SSID) and password. Preparing to this...
To check a wireless LAN device installation, see "Internet access" on the router. If you did not set up Internet service. however, you have issues connecting to the Internet, see "Internet access" on page 6. You must connect through your Web browser and browse the Internet. most common security levels are Wi-Fi Protected Access Personal (WPA-Personal) and Wired Equivalent Privacy (WEP). Change the default network name (SSID) and password. Preparing to this...
User Guide
Page 22
... that they have caused. Configuring the Computer for Automatic Microsoft Software Updates Microsoft continually updates the Windows 7 operating system. If you want to perform, and then enable the firewall again. To provide ongoing protection against new viruses beyond the trial period, purchase an extended update service. For more information about you use the computer for e-mail, network, or Internet access, unauthorized persons may be...
... that they have caused. Configuring the Computer for Automatic Microsoft Software Updates Microsoft continually updates the Windows 7 operating system. If you want to perform, and then enable the firewall again. To provide ongoing protection against new viruses beyond the trial period, purchase an extended update service. For more information about you use the computer for e-mail, network, or Internet access, unauthorized persons may be...
User Guide
Page 33
...-specific problems, such as issues with cable)" on page 32 "Wireless keyboard and mouse" on page 33 "Audio and speakers" on page 36 "Internet access" on page 37 "CD and DVD drives" on page 38 "Video" on page 40 "Hardware installation" on page 41 "Performance" on page 42 "Wireless devices" on page 43 "Remote control" on page 44 "Memory card reader" on page 44 Troubleshooting and Maintenance 29 Troubleshooting and Maintenance This section contains: Troubleshooting tables in "Software Troubleshooting...
...-specific problems, such as issues with cable)" on page 32 "Wireless keyboard and mouse" on page 33 "Audio and speakers" on page 36 "Internet access" on page 37 "CD and DVD drives" on page 38 "Video" on page 40 "Hardware installation" on page 41 "Performance" on page 42 "Wireless devices" on page 43 "Remote control" on page 44 "Memory card reader" on page 44 Troubleshooting and Maintenance 29 Troubleshooting and Maintenance This section contains: Troubleshooting tables in "Software Troubleshooting...
User Guide
Page 37
... use, and within 30 cm (12 inches) during initial setup or for these problems: Ensure you want to turn off the battery cover, remove the old batteries, insert new alkaline batteries, replace the battery cover, and then turn the mouse off, take off the Num Lock light. Keyboard and mouse (with a lint-free cloth (not paper). Wireless keyboard and mouse Symptom Possible solution Wireless keyboard or mouse does not work or is not in the keyboard and mouse: Turn...
... use, and within 30 cm (12 inches) during initial setup or for these problems: Ensure you want to turn off the battery cover, remove the old batteries, insert new alkaline batteries, replace the battery cover, and then turn the mouse off, take off the Num Lock light. Keyboard and mouse (with a lint-free cloth (not paper). Wireless keyboard and mouse Symptom Possible solution Wireless keyboard or mouse does not work or is not in the keyboard and mouse: Turn...
User Guide
Page 40
... volume setting in monitor speakers, use the keyboard controls. To resume from Sleep mode, press the Sleep button (select models only), or press the Esc key on the graphics card (select models only) to hear sound during the initial setup of the computer. (Additional audio connectors are used for multiple-channel speakers.) Detached non-powered speakers (speakers without a separate power source, such as batteries or a power cord) do not produce satisfactory sound. Possible solution If you want to connect...
... volume setting in monitor speakers, use the keyboard controls. To resume from Sleep mode, press the Sleep button (select models only), or press the Esc key on the graphics card (select models only) to hear sound during the initial setup of the computer. (Additional audio connectors are used for multiple-channel speakers.) Detached non-powered speakers (speakers without a separate power source, such as batteries or a power cord) do not produce satisfactory sound. Possible solution If you want to connect...
User Guide
Page 42
... installed in a vertical position, standard-sized discs fit into the recess inside the computer. For detailed information about restoring and updating drivers, see "Updating drivers" on its right side (select models only) before you want to open the tray. Internet access (continued) Symptom Internet programs do not start . Turn on your ISP, and start the desired program. Vertical and slot-loading disc players cannot play non-standard discs. The driver...
... installed in a vertical position, standard-sized discs fit into the recess inside the computer. For detailed information about restoring and updating drivers, see "Updating drivers" on its right side (select models only) before you want to open the tray. Internet access (continued) Symptom Internet programs do not start . Turn on your ISP, and start the desired program. Vertical and slot-loading disc players cannot play non-standard discs. The driver...
User Guide
Page 44
... codec. For more information, open the Device Manager window. 3 Click the plus sign (+) next to Sound, video and game controllers. 4 Right-click TV tuner (select models only), and then click Update Driver Software. 5 Select Search automatically for updated driver software. 6 Follow the instructions to update the driver. 7 If you must be connected to the Internet to download the codec file. Codec error messages appear when I cannot create (record) a disc. (continued) If you...
... codec. For more information, open the Device Manager window. 3 Click the plus sign (+) next to Sound, video and game controllers. 4 Right-click TV tuner (select models only), and then click Update Driver Software. 5 Select Search automatically for updated driver software. 6 Follow the instructions to update the driver. 7 If you must be connected to the Internet to download the codec file. Codec error messages appear when I cannot create (record) a disc. (continued) If you...
User Guide
Page 45
... computer, turn on the external device, and then turn on the computer to resolve the resource conflict. You can also reconfigure or disable devices to integrate the device with administrative privileges. A new device does not work. Disable the automatic settings in the cable or connector are not bent. To install or uninstall a device driver, you need an updated driver for the new device, and choose a basic configuration that the pins in the operating system for Windows 7.
... computer, turn on the external device, and then turn on the computer to resolve the resource conflict. You can also reconfigure or disable devices to integrate the device with administrative privileges. A new device does not work. Disable the automatic settings in the cable or connector are not bent. To install or uninstall a device driver, you need an updated driver for the new device, and choose a basic configuration that the pins in the operating system for Windows 7.
User Guide
Page 49
..., "Updating drivers"). Some software repairs are experiencing software problems: Updating drivers (see "Microsoft System Restore" on your hard disk drive. Inspect the ends of the memory cards for fixing your computer, and others require performing a system recovery from files on page 46) - Memory card reader (continued) Symptom Memory card reader cannot read the memory card. (continued) Possible solution Ensure the memory card is one of the factory-installed software or hardware driver by using the Recovery Manager program. If your computer configuration to repair it...
..., "Updating drivers"). Some software repairs are experiencing software problems: Updating drivers (see "Microsoft System Restore" on your hard disk drive. Inspect the ends of the memory cards for fixing your computer, and others require performing a system recovery from files on page 46) - Memory card reader (continued) Symptom Memory card reader cannot read the memory card. (continued) Possible solution Ensure the memory card is one of the factory-installed software or hardware driver by using the Recovery Manager program. If your computer configuration to repair it...
User Guide
Page 50
... enables your problem: 1 Click the Start button. 2 Type Device Manager into the Start Search box, and then click Device Manager to open programs. 2 Click the Start button, right-click Computer, and then click Properties. 3 Click System protection. 4 Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5 Click the Driver tab. 6 To update a driver, click Update Driver, and then follow the onscreen instructions. Updating drivers A driver is installed, the operating system automatically creates a restore point before you use...
... enables your problem: 1 Click the Start button. 2 Type Device Manager into the Start Search box, and then click Device Manager to open programs. 2 Click the Start button, right-click Computer, and then click Properties. 3 Click System protection. 4 Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5 Click the Driver tab. 6 To update a driver, click Update Driver, and then follow the onscreen instructions. Updating drivers A driver is installed, the operating system automatically creates a restore point before you use...
User Guide
Page 60
... wireless LAN device 6 setting up 6 LightScribe 23 locking the computer 14 M maintenance tasks 48 memory card reader troubleshooting 44 memory card reader, using 21 microphone adjusting recording levels 16 connecting 5 selecting in Windows 16 modem connection 3, 7 monitor connector 3 troubleshooting 31 mouse wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 N network interface adapter 3 P passwords 17 performance troubleshooting 42 power troubleshooting 31 power connector 2 R recording level, adjusting 16 Recovery Manager 47 reinstall a software program 47 remote control...
... wireless LAN device 6 setting up 6 LightScribe 23 locking the computer 14 M maintenance tasks 48 memory card reader troubleshooting 44 memory card reader, using 21 microphone adjusting recording levels 16 connecting 5 selecting in Windows 16 modem connection 3, 7 monitor connector 3 troubleshooting 31 mouse wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 N network interface adapter 3 P passwords 17 performance troubleshooting 42 power troubleshooting 31 power connector 2 R recording level, adjusting 16 Recovery Manager 47 reinstall a software program 47 remote control...
User Guide
Page 61
...audio 36 CD/DVD drive 38-40 hardware installation 41-42 Internet connection 37-38 keyboard (wired) 32 keyboard (wireless) 33-35 memory card reader 44 monitor 31 mouse (wired) 32 mouse (wireless) 33-35 power 31 remote control 44 speakers 36 startup 30 system performance 42 video 40 wireless devices 43 turning off computer 14 TV connecting to computer 7-11 U updating drivers 46 system 18 Windows 7 18 V VGA-to-DVI 3 video troubleshooting 40 volume, adjusting audio 16 W Windows Update 18 wired network 6 wireless devices troubleshooting 43 wireless LAN checking installation 37 connection 6 network...
...audio 36 CD/DVD drive 38-40 hardware installation 41-42 Internet connection 37-38 keyboard (wired) 32 keyboard (wireless) 33-35 memory card reader 44 monitor 31 mouse (wired) 32 mouse (wireless) 33-35 power 31 remote control 44 speakers 36 startup 30 system performance 42 video 40 wireless devices 43 turning off computer 14 TV connecting to computer 7-11 U updating drivers 46 system 18 Windows 7 18 V VGA-to-DVI 3 video troubleshooting 40 volume, adjusting audio 16 W Windows Update 18 wired network 6 wireless devices troubleshooting 43 wireless LAN checking installation 37 connection 6 network...