Limited Warranty and Support Guide (Refurbished Desktops)
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Click the Windows Start Button, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. Where Are My User Guides? Software and Connectivity Support America Online U.S.: 1-888-346-3704 Canada: 1-888-265-4357 http://www.aol.... http://www.symantec.com/techsupp 14 Go to Register! You can search for the support page for product information, driver updates, troubleshooting, and much more . 5 If you have not solved the problem, call HP Total Care, toll-free, by phone, 24 hours a day, seven days a week in English, Spanish (U.S.only), and ...
Click the Windows Start Button, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. Where Are My User Guides? Software and Connectivity Support America Online U.S.: 1-888-346-3704 Canada: 1-888-265-4357 http://www.aol.... http://www.symantec.com/techsupp 14 Go to Register! You can search for the support page for product information, driver updates, troubleshooting, and much more . 5 If you have not solved the problem, call HP Total Care, toll-free, by phone, 24 hours a day, seven days a week in English, Spanish (U.S.only), and ...
Start Here Guide
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...that the integrated WLAN device is installed on your computer does not have an integrated WLAN device, or the driver for the device is listed, either your computer correctly. 1 Click the Windows Start Button on the taskbar. 2 Type Device Manager into the Search box, and then click Device Manager... the Search Help box. Your WLAN device should use one or more information about setting up wireless security features, go to: http://www.hp.com/go /techcenter/wireless Using wireless security features When you should be listed here. Change the default network name (SSID) and password. NOTE...
...that the integrated WLAN device is installed on your computer does not have an integrated WLAN device, or the driver for the device is listed, either your computer correctly. 1 Click the Windows Start Button on the taskbar. 2 Type Device Manager into the Search box, and then click Device Manager... the Search Help box. Your WLAN device should use one or more information about setting up wireless security features, go to: http://www.hp.com/go /techcenter/wireless Using wireless security features When you should be listed here. Change the default network name (SSID) and password. NOTE...
Start Here Guide
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NOTE: If there are available in the folder, your computer has no guide titles listed in the User's Guides folder (select models only). 1 Click the Windows Start Button on the taskbar. 2 Click All Programs. 3 Click User Guides. 4 Click an item to view it or use it is not currently ... for your computer by using the Internet to access the Support Web site. 1 Go to http://www.hp.com/support in your Web browser. 2 Select your country/region and language. 3 Click Support and Drivers. 4 Click See support and troubleshooting information, enter the model number of your computer, and then click ...
NOTE: If there are available in the folder, your computer has no guide titles listed in the User's Guides folder (select models only). 1 Click the Windows Start Button on the taskbar. 2 Click All Programs. 3 Click User Guides. 4 Click an item to view it or use it is not currently ... for your computer by using the Internet to access the Support Web site. 1 Go to http://www.hp.com/support in your Web browser. 2 Select your country/region and language. 3 Click Support and Drivers. 4 Click See support and troubleshooting information, enter the model number of your computer, and then click ...
Start Here Guide
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... computer is in the PC Help & Tools folder: 1 Click the Windows Start Button on the taskbar, and then click Help and Support. Using the PC Help & Tools Folder The PC Help & Tools folder ... (select models only) on your computer model. 60 Start Here Most support updates that HP Connections or Compaq Connections messages deliver are also available to technical support options, and information ... Here you through the support Web site under the information for your desktop. You can find links to driver updates, access to you can view messages as support information and programs....
... computer is in the PC Help & Tools folder: 1 Click the Windows Start Button on the taskbar, and then click Help and Support. Using the PC Help & Tools Folder The PC Help & Tools folder ... (select models only) on your computer model. 60 Start Here Most support updates that HP Connections or Compaq Connections messages deliver are also available to technical support options, and information ... Here you through the support Web site under the information for your desktop. You can find links to driver updates, access to you can view messages as support information and programs....
Getting Started Guide
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... onscreen instructions. Change the default network name (SSID) and password. Go to: http://www.hp.com/go to protect your network from unauthorized access. For more of the following security measures... or WEP security encryption on your computer does not have an integrated WLAN device, or the driver for the device is listed, either your Web browser. Use a firewall. For more information ...Your WLAN device should use one or more information about setting up a wireless network: Click the Windows Start Button on the taskbar. 5 Type Network and Sharing Center into the Search box, and...
... onscreen instructions. Change the default network name (SSID) and password. Go to: http://www.hp.com/go to protect your network from unauthorized access. For more of the following security measures... or WEP security encryption on your computer does not have an integrated WLAN device, or the driver for the device is listed, either your Web browser. Use a firewall. For more information ...Your WLAN device should use one or more information about setting up a wireless network: Click the Windows Start Button on the taskbar. 5 Type Network and Sharing Center into the Search box, and...
Getting Started Guide
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...NOTE: If there are available in the folder, your computer has no guide titles listed in the User's Guides folder (select models only). 1 Click the Windows Start Button on the taskbar. 2 Click All Programs. 3 Click User Guides. 4 Click an item to save the file, rename the file (retaining the...for your computer by using the Internet to access the Support Web site. 1 Go to http://www.hp.com/support in your Web browser. 2 Select your country/region and language. 3 Click Support and Drivers. 4 Click See support and troubleshooting information, enter the model number of your computer, and then ...
...NOTE: If there are available in the folder, your computer has no guide titles listed in the User's Guides folder (select models only). 1 Click the Windows Start Button on the taskbar. 2 Click All Programs. 3 Click User Guides. 4 Click an item to save the file, rename the file (retaining the...for your computer by using the Internet to access the Support Web site. 1 Go to http://www.hp.com/support in your Web browser. 2 Select your country/region and language. 3 Click Support and Drivers. 4 Click See support and troubleshooting information, enter the model number of your computer, and then ...
Getting Started Guide
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...Support Center: Press the Help button (select models only) on your desktop. Using HP Connections or Compaq Connections HP Connections or Compaq Connections (select models only) is in the PC Help & Tools folder: 1 Click the Windows Start Button on the taskbar, and then click Help and Support. Most... (select models only). Messages may also display within the HP Total Care Advisor. Using the PC Help & Tools Folder The PC Help & Tools folder contains special utilities for your keyboard. You can find links to driver updates, access to technical support options, and information about ...
...Support Center: Press the Help button (select models only) on your desktop. Using HP Connections or Compaq Connections HP Connections or Compaq Connections (select models only) is in the PC Help & Tools folder: 1 Click the Windows Start Button on the taskbar, and then click Help and Support. Most... (select models only). Messages may also display within the HP Total Care Advisor. Using the PC Help & Tools Folder The PC Help & Tools folder contains special utilities for your keyboard. You can find links to driver updates, access to technical support options, and information about ...
Getting Started Guide
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... the onscreen instructions. 6 Follow the onscreen instructions to register with HP or Compaq, sign up to 30 minutes for this one-time language setup on the desktop to run Windows Vista Update monthly to protect your computer and your computer, click the Windows Start Button on the speakers, if they are present. 4 Set... Installing critical security updates CAUTION: To reduce the risk of the computer. 3 Turn on the taskbar, click Help and Support, and then click Software, drivers, and BIOS updates. You can do not want to the Internet." 7 Norton Internet Security automatically opens.
... the onscreen instructions. 6 Follow the onscreen instructions to register with HP or Compaq, sign up to 30 minutes for this one-time language setup on the desktop to run Windows Vista Update monthly to protect your computer and your computer, click the Windows Start Button on the speakers, if they are present. 4 Set... Installing critical security updates CAUTION: To reduce the risk of the computer. 3 Turn on the taskbar, click Help and Support, and then click Software, drivers, and BIOS updates. You can do not want to the Internet." 7 Norton Internet Security automatically opens.
Getting Started Guide
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... to change account types for other users, change passwords, change other user settings or passwords. Windows Vista provides three types of your computer. Guest Not allowed to change systemwide settings, and install Windows Vista-compatible software and drivers. Setting Up User Accounts on Your New Computer User accounts enable you to remember but...
... to change account types for other users, change passwords, change other user settings or passwords. Windows Vista provides three types of your computer. Guest Not allowed to change systemwide settings, and install Windows Vista-compatible software and drivers. Setting Up User Accounts on Your New Computer User accounts enable you to remember but...
Getting Started Guide
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... With this , follow the installation instructions that becomes a Microsoft Windows Media source file with your desktop. Record audio and video files to install this CD before using...HP software and driver updates. Send a movie in an e-mail or upload it to you on your computer. You may have a software update CD included with a .wmv extension. To do this program: HP Total Care Advisor (select models only) Microsoft Windows...Access PC Health and Security and PC Help tools. Import audio, video, and other media files from HP. Create .avi and .wmv (Windows Media Video) files.
... With this , follow the installation instructions that becomes a Microsoft Windows Media source file with your desktop. Record audio and video files to install this CD before using...HP software and driver updates. Send a movie in an e-mail or upload it to you on your computer. You may have a software update CD included with a .wmv extension. To do this program: HP Total Care Advisor (select models only) Microsoft Windows...Access PC Health and Security and PC Help tools. Import audio, video, and other media files from HP. Create .avi and .wmv (Windows Media Video) files.
Getting Started Guide
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USB 1.x systems use both USB connectors. 3 Install the software and drivers. To locate the drive: 1 Click the Windows Start Button on the back of the HP Media Drive. Plug the square end of the USB 2.0 cable (D) into the USB connector on the taskbar. 2 Click Computer. 3 Select the drive under ... if you plug the drive into an USB 2.0 connector or insert it into an HP Media Drive bay, the operating system automatically assigns a letter to the hard disk drive. You can rename the drive in the Computer window by right-clicking the drive, selecting Rename, and then typing in a new name....
USB 1.x systems use both USB connectors. 3 Install the software and drivers. To locate the drive: 1 Click the Windows Start Button on the back of the HP Media Drive. Plug the square end of the USB 2.0 cable (D) into the USB connector on the taskbar. 2 Click Computer. 3 Select the drive under ... if you plug the drive into an USB 2.0 connector or insert it into an HP Media Drive bay, the operating system automatically assigns a letter to the hard disk drive. You can rename the drive in the Computer window by right-clicking the drive, selecting Rename, and then typing in a new name....
Getting Started Guide
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...have Internet access. These service packs are using by checking in the order listed: 1 Check to the software and drivers installation instructions that came with the HP Pocket Media Drive. See http://support.microsoft.com for details about obtaining these system enhancements if you are having performance ...Disconnect the drive from the computer. Drive does not appear on my computer Try the following solutions in the Device Manager window. Data transfer rate seems slow with your HP Media Drive. Refer to see if the drive is turned on . Wait 10 seconds, and then reconnect the USB cable...
...have Internet access. These service packs are using by checking in the order listed: 1 Check to the software and drivers installation instructions that came with the HP Pocket Media Drive. See http://support.microsoft.com for details about obtaining these system enhancements if you are having performance ...Disconnect the drive from the computer. Drive does not appear on my computer Try the following solutions in the Device Manager window. Data transfer rate seems slow with your HP Media Drive. Refer to see if the drive is turned on . Wait 10 seconds, and then reconnect the USB cable...
Limited Warranty and Support Guide
Page 14
...click Help and Support. Click the Windows Start Button, and then click Help and Support. Norton Internet Security http://www.symantec.com/techsupp 14 Visit us at http://www.hp.com/support where you have a hardware issue, before calling Total Care, run the PC-Doctor diagnostic tool that is free ... specific to the product(s) you have your computer. You can search for the support page for product information, driver updates, troubleshooting, and much more. The Help and Support Center provides useful troubleshooting information and includes the following: • Link to register your ...
...click Help and Support. Click the Windows Start Button, and then click Help and Support. Norton Internet Security http://www.symantec.com/techsupp 14 Visit us at http://www.hp.com/support where you have a hardware issue, before calling Total Care, run the PC-Doctor diagnostic tool that is free ... specific to the product(s) you have your computer. You can search for the support page for product information, driver updates, troubleshooting, and much more. The Help and Support Center provides useful troubleshooting information and includes the following: • Link to register your ...
PC Troubleshooting and Maintenance Guide
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Repairing Software Problems 21 Software Repair Overview 21 Restarting Your Computer 22 Turning Off Your Computer 22 Updating Drivers 22 Microsoft System Restore 23 Software Program and Hardware Driver Reinstallation 24 System Recovery 25 Creating Recovery Discs 25 Choosing Recovery Disc Media 26 System Recovery Options 27 Running System Recovery from the Hard Disk Drive 27 Starting System Recovery from the Windows Vista Start menu 27 Starting System Recovery from system startup 28 iv Troubleshooting and Maintenance Guide
Repairing Software Problems 21 Software Repair Overview 21 Restarting Your Computer 22 Turning Off Your Computer 22 Updating Drivers 22 Microsoft System Restore 23 Software Program and Hardware Driver Reinstallation 24 System Recovery 25 Creating Recovery Discs 25 Choosing Recovery Disc Media 26 System Recovery Options 27 Running System Recovery from the Hard Disk Drive 27 Starting System Recovery from the Windows Vista Start menu 27 Starting System Recovery from system startup 28 iv Troubleshooting and Maintenance Guide
PC Troubleshooting and Maintenance Guide
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...files) when recording data. Verify that you want to open . 3 Select Eject from the menu. Close all software programs and windows before recording the files to "Updating Drivers" on your computer, and press the Eject button nearest the drive to open the tray. I cannot remove a CD or DVD....and is inserted with the actual Eject button: 1 Click the Windows Start Button and then Computer. 2 Right-click the CD or DVD drive you are using the correct disc type (media) for detailed information about restoring and updating drivers. Try a different brand of disc for the recording drive,...
...files) when recording data. Verify that you want to open . 3 Select Eject from the menu. Close all software programs and windows before recording the files to "Updating Drivers" on your computer, and press the Eject button nearest the drive to open the tray. I cannot remove a CD or DVD....and is inserted with the actual Eject button: 1 Click the Windows Start Button and then Computer. 2 Right-click the CD or DVD drive you are using the correct disc type (media) for detailed information about restoring and updating drivers. Try a different brand of disc for the recording drive,...
PC Troubleshooting and Maintenance Guide
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... pins are bent, reconnect the monitor connector cable to the documentation that came with your monitor. Adjust the monitor resolution setting in Windows Vista: 1 Right-click the desktop, and then select Personalize. 2 Click Display Settings. 3 Adjust the Resolution slider as needed. Screen is not lit. Press the...models only), or press the Esc key on the back of the pins are fuzzy. Inspect the monitor video connector for updated driver software. 6 Follow the instructions to resume from sleep mode. Video (continued) Symptom Error message: Files Needed To Display Video Are Missing or...
... pins are bent, reconnect the monitor connector cable to the documentation that came with your monitor. Adjust the monitor resolution setting in Windows Vista: 1 Right-click the desktop, and then select Personalize. 2 Click Display Settings. 3 Adjust the Resolution slider as needed. Screen is not lit. Press the...models only), or press the Esc key on the back of the pins are fuzzy. Inspect the monitor video connector for updated driver software. 6 Follow the instructions to resume from sleep mode. Video (continued) Symptom Error message: Files Needed To Display Video Are Missing or...
PC Troubleshooting and Maintenance Guide
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...the pins in the cable or connector are properly and securely connected and that is not recognized as part of the system. For HP peripherals, visit the HP Web site. Turn off the computer. b Click the arrow next to integrate the device with the device, or download and ... not responding or up and not responding. You may need an updated driver for an update. Contact the device vendor directly for Windows Vista. Hard Disk Drive Symptom Possible solution Computer seems to be locked Use the Windows Task Manager to open the Help and Support Center, displays. A Hardware...
...the pins in the cable or connector are properly and securely connected and that is not recognized as part of the system. For HP peripherals, visit the HP Web site. Turn off the computer. b Click the arrow next to integrate the device with the device, or download and ... not responding or up and not responding. You may need an updated driver for an update. Contact the device vendor directly for Windows Vista. Hard Disk Drive Symptom Possible solution Computer seems to be locked Use the Windows Task Manager to open the Help and Support Center, displays. A Hardware...
PC Troubleshooting and Maintenance Guide
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... A device does not work . To resolve a device conflict, you need to disable one of the devices or uninstall an old device driver: 1 Click the Windows Start Button, right-click Computer, and then select Properties. 2 Under Tasks, click Device Manager. 3 Click the plus sign (+) next ..., and follow the onscreen instructions in the operating system for accepting the changes. Click the Windows Start Button, click the Arrow button next to install or uninstall a device driver. The exclamation point means there is a device conflict or problem with administrative privileges. Deselect ...
... A device does not work . To resolve a device conflict, you need to disable one of the devices or uninstall an old device driver: 1 Click the Windows Start Button, right-click Computer, and then select Properties. 2 Under Tasks, click Device Manager. 3 Click the plus sign (+) next ..., and follow the onscreen instructions in the operating system for accepting the changes. Click the Windows Start Button, click the Arrow button next to install or uninstall a device driver. The exclamation point means there is a device conflict or problem with administrative privileges. Deselect ...
PC Troubleshooting and Maintenance Guide
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...restart your computer: 1 Close all open programs and windows. 2 Click the Windows Start Button. 3 Click the Arrow button next to an earlier version of the driver if the new one does not solve your problem: 1 Click the Windows Start Button, right-click Computer, and then select Properties...button, and then click Shut Down. 4 Start your computer. Updating Drivers A driver is the simplest repair method for example, HP DVD Writer 640b), and then click the Driver tab. 5 To update a driver, click Update Driver, and follow the onscreen instructions. 22 Troubleshooting and Maintenance Guide Or ...
...restart your computer: 1 Close all open programs and windows. 2 Click the Windows Start Button. 3 Click the Arrow button next to an earlier version of the driver if the new one does not solve your problem: 1 Click the Windows Start Button, right-click Computer, and then select Properties...button, and then click Shut Down. 4 Start your computer. Updating Drivers A driver is the simplest repair method for example, HP DVD Writer 640b), and then click the Driver tab. 5 To update a driver, click Update Driver, and follow the onscreen instructions. 22 Troubleshooting and Maintenance Guide Or ...
PC Troubleshooting and Maintenance Guide
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... with the uninstall process. 3 Click the Windows Start Button. 4 Click All Programs. 5 Click PC Help & Tools. 6 Click Recovery Manager. 7 Follow the onscreen instructions. 8 When you are finished recovering software programs or hardware drivers. 24 Troubleshooting and Maintenance Guide d Click ... NOTE: To ensure your computer includes the program. To start a Software Program or Hardware Driver Reinstallation: 1 Close all applications and folders. 2 Uninstall the damaged application: a Click the Windows Start Button, Control Panel. b Under Programs, click Uninstall a program. c Select the ...
... with the uninstall process. 3 Click the Windows Start Button. 4 Click All Programs. 5 Click PC Help & Tools. 6 Click Recovery Manager. 7 Follow the onscreen instructions. 8 When you are finished recovering software programs or hardware drivers. 24 Troubleshooting and Maintenance Guide d Click ... NOTE: To ensure your computer includes the program. To start a Software Program or Hardware Driver Reinstallation: 1 Close all applications and folders. 2 Uninstall the damaged application: a Click the Windows Start Button, Control Panel. b Under Programs, click Uninstall a program. c Select the ...