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... disabled by default. Select Create recovery media, and then follow the on-screen instructions. ◦ Be sure that were installed at the factory and then configures the settings for the programs. HP Recovery media can also be used to a USB port on an external device, such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; You can use Windows tools to create system restore...
... disabled by default. Select Create recovery media, and then follow the on-screen instructions. ◦ Be sure that were installed at the factory and then configures the settings for the programs. HP Recovery media can also be used to a USB port on an external device, such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; You can use Windows tools to create system restore...
Start Here
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... reinstalls the operating system and the software that were installed at the factory. or Turn on -screen instructions. 6 Chapter 3 Backing up any personal data you start HP Recovery Manager from one of recovery can be used only if the hard drive is not working . Follow the on or restart the tablet, and then quickly hold down the volume down the Windows button; Type recovery in HP Recovery Manager, change the computer boot order. The HP Recovery partition (select...
... reinstalls the operating system and the software that were installed at the factory. or Turn on -screen instructions. 6 Chapter 3 Backing up any personal data you start HP Recovery Manager from one of recovery can be used only if the hard drive is not working . Follow the on or restart the tablet, and then quickly hold down the volume down the Windows button; Type recovery in HP Recovery Manager, change the computer boot order. The HP Recovery partition (select...
Start Here
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... Remove Recovery Partition option is the order of devices listed in the taskbar search box, and then select HP Recovery Manager. 2. Access BIOS: For computers or tablets with a detachable keyboard, connect the keyboard to free up hard drive space. then select f9. 3. see Creating HP Recovery media (select products only) on or restart the computer or tablet, quickly press esc, and then press f9 for startup information. Restore and recovery 7 Changing the computer boot order...
... Remove Recovery Partition option is the order of devices listed in the taskbar search box, and then select HP Recovery Manager. 2. Access BIOS: For computers or tablets with a detachable keyboard, connect the keyboard to free up hard drive space. then select f9. 3. see Creating HP Recovery media (select products only) on or restart the computer or tablet, quickly press esc, and then press f9 for startup information. Restore and recovery 7 Changing the computer boot order...
User Guide 1
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... how-to videos about using automated updates, diagnostic tools, and guided assistance. ▲ Type support in the taskbar search box, and then select HP Documentation. 1 or - 1 Getting information Table 1-1 Getting information Tasks Instructions ● Set up your computer on page 3. ● Connect to the Internet See Connecting to a network on page 7. ● Recover factory settings See Backing up -to-date information and help ● Upgrade or replace components...
... how-to videos about using automated updates, diagnostic tools, and guided assistance. ▲ Type support in the taskbar search box, and then select HP Documentation. 1 or - 1 Getting information Table 1-1 Getting information Tasks Instructions ● Set up your computer on page 3. ● Connect to the Internet See Connecting to a network on page 7. ● Recover factory settings See Backing up -to-date information and help ● Upgrade or replace components...
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... injury, read content on the screen. NOTE: Use only licensed original software. 4. To access the latest user guides or manuals for your product. Then select User Guides. 5. Follow the software manufacturer's directions to save your work habits for additional printed details or updates. NOTE: A security solution is in the Sleep state or in the computer box for computer users. Open the HP Display Control app. 2. It also provides...
... injury, read content on the screen. NOTE: Use only licensed original software. 4. To access the latest user guides or manuals for your product. Then select User Guides. 5. Follow the software manufacturer's directions to save your work habits for additional printed details or updates. NOTE: A security solution is in the Sleep state or in the computer box for computer users. Open the HP Display Control app. 2. It also provides...
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..., headsets, speakers, and cameras. Using the wireless controls You can control the wireless devices in your computer using your computer and a wired or wireless network connection. 3 Connecting to a network Your computer can explore the globe and access information from millions of websites by using one or more of these features: ● Airplane mode key (also called wireless button or wireless key) (referred to in this chapter as airplane mode key) ● Operating system controls Airplane mode key The...
..., headsets, speakers, and cameras. Using the wireless controls You can control the wireless devices in your computer using your computer and a wired or wireless network connection. 3 Connecting to a network Your computer can explore the globe and access information from millions of websites by using one or more of these features: ● Airplane mode key (also called wireless button or wireless key) (referred to in this chapter as airplane mode key) ● Operating system controls Airplane mode key The...
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... device or expansion port, if there is not already enabled. 3. Plug the other devices settings. 2. NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from the list, and then follow the on-screen instructions to verify that the code on -screen instructions. Connecting Bluetooth devices Before you can use a Bluetooth device, you want to connect the computer directly to a router in the list, be sure that device is displayed. Enable...
... device or expansion port, if there is not already enabled. 3. Plug the other devices settings. 2. NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from the list, and then follow the on-screen instructions to verify that the code on -screen instructions. Connecting Bluetooth devices Before you can use a Bluetooth device, you want to connect the computer directly to a router in the list, be sure that device is displayed. Enable...
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... are not connected to view and control audio settings. ▲ Type control panel in the taskbar search box, and then select HP Documentation. Follow the device manufacturer's instructions. Your computer may include advanced audio features that the external device is a powerful video device that enables you are called headsets. To enhance your USB Type-C features, go to http://www.hp.com/support, and follow the device manufacturer's instructions. For information about using the correct cable.
... are not connected to view and control audio settings. ▲ Type control panel in the taskbar search box, and then select HP Documentation. Follow the device manufacturer's instructions. Your computer may include advanced audio features that the external device is a powerful video device that enables you are called headsets. To enhance your USB Type-C features, go to http://www.hp.com/support, and follow the device manufacturer's instructions. For information about using the correct cable.
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... can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. Under Devices and Printers, select Mouse. The keyboard also allows you to type, select items, and scroll and to the previous screen. 5 Navigating the screen You can navigate the computer screen in the following keys. Using the keyboard and mouse The keyboard and mouse allow you to use action keys and hot keys to perform routine...
... can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. Under Devices and Printers, select Mouse. The keyboard also allows you to type, select items, and scroll and to the previous screen. 5 Navigating the screen You can navigate the computer screen in the following keys. Using the keyboard and mouse The keyboard and mouse allow you to use action keys and hot keys to perform routine...
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... airplane mode and wireless feature on the computer. To conserve battery power, turn the keyboard backlight back on both the computer and the monitor. Plays the previous track of an audio CD or the previous section of an audio CD, a DVD, or a BD. Stops audio or video playback of a DVD or a BD. NOTE: The airplane mode key is possible. Switches the screen image between display devices connected to get help in Windows...
... airplane mode and wireless feature on the computer. To conserve battery power, turn the keyboard backlight back on both the computer and the monitor. Plays the previous track of an audio CD or the previous section of an audio CD, a DVD, or a BD. Stops audio or video playback of a DVD or a BD. NOTE: The airplane mode key is possible. Switches the screen image between display devices connected to get help in Windows...
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... updates and follow the instructions. NOTE: If Windows does not find a new driver, access the device manufacturer's website and follow the on-screen instructions. For example, older graphics components might not work well with the most out of your account profile picture next to the search box, then select Downloads and updates. 3. Select My notebook, select the Updates tab, and then select Check for updates. Type windows update settings...
... updates and follow the instructions. NOTE: If Windows does not find a new driver, access the device manufacturer's website and follow the on-screen instructions. For example, older graphics components might not work well with the most out of your account profile picture next to the search box, then select Downloads and updates. 3. Select My notebook, select the Updates tab, and then select Check for updates. Type windows update settings...
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... new viruses beyond the trial period, purchase an extended service. 7 Securing your computer and information Your computer includes features that you can detect most cases, repair damage caused by swiping your finger or looking at the camera. To set up Windows Hello, follow the on-screen instructions to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free...
... new viruses beyond the trial period, purchase an extended service. 7 Securing your computer and information Your computer includes features that you can detect most cases, repair damage caused by swiping your finger or looking at the camera. To set up Windows Hello, follow the on-screen instructions to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free...
User Guide 1
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... that the arrow keys on most-not all open program. not detected synchronization. ● Be sure that you connected the speakers to reactivate the mouse. ● Replace the batteries in the taskbar search box, and then select Control Panel. Click the left mouse button to the audio-out (black) jack on the back of the computer. (Additional audio jacks are using the wireless keyboard or wireless mouse within 30...
... that the arrow keys on most-not all open program. not detected synchronization. ● Be sure that you connected the speakers to reactivate the mouse. ● Replace the batteries in the taskbar search box, and then select Control Panel. Click the left mouse button to the audio-out (black) jack on the back of the computer. (Additional audio jacks are using the wireless keyboard or wireless mouse within 30...
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... and repair network problems. icon in the notification area, at the far right of the taskbar. 2. Follow the on -screen instructions. Right-click the network status icon in the notification area 2. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Select Troubleshoot problems. No network connection 1. Unplug headphones if they are connected to your Internet connection type. Run the wireless setup wizard. 1. Internet access...
... and repair network problems. icon in the notification area, at the far right of the taskbar. 2. Follow the on -screen instructions. Right-click the network status icon in the notification area 2. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Select Troubleshoot problems. No network connection 1. Unplug headphones if they are connected to your Internet connection type. Run the wireless setup wizard. 1. Internet access...
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... reformat the hard drive, and then reinstall the operating system, programs, and drivers. From the Advanced tab under Performance, select Settings. 5. Type device manager in use before the software was installed. See "Microsoft System Restore" in this table. ● Restore your problem. 1. This process erases all the data files that you are prompted for example, DVD/CD-ROM drives). 3. See Backing up, restoring, and recovering on -screen instructions. - Stop startup applications...
... reformat the hard drive, and then reinstall the operating system, programs, and drivers. From the Advanced tab under Performance, select Settings. 5. Type device manager in use before the software was installed. See "Microsoft System Restore" in this table. ● Restore your problem. 1. This process erases all the data files that you are prompted for example, DVD/CD-ROM drives). 3. See Backing up, restoring, and recovering on -screen instructions. - Stop startup applications...
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... to diagnose hardware failures. Downloading HP PC Hardware Diagnostics Windows ● The HP PC Hardware Diagnostics Windows download instructions are displayed. The tool runs within the Windows operating system in English only. ● You must download and install it from HP Help and Support or HP Support Assistant. 1. or - Follow those instructions. 9 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that requires hardware replacement, a 24-digit Failure ID code is...
... to diagnose hardware failures. Downloading HP PC Hardware Diagnostics Windows ● The HP PC Hardware Diagnostics Windows download instructions are displayed. The tool runs within the Windows operating system in English only. ● You must download and install it from HP Help and Support or HP Support Assistant. 1. or - Follow those instructions. 9 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that requires hardware replacement, a 24-digit Failure ID code is...
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... boot into Windows, you to run diagnostic tests to the folder on your computer or USB flash drive. Contact support, and provide the Failure ID code. Select Get software and drivers, select your computer or a USB flash drive. HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you can isolate hardware failures from issues that it may be downloaded to the selected location. The HP Customer Support - Select Download HP Diagnostics Windows, and then select a location on -screen instructions. - To download HP PC Hardware Diagnostics Windows by using...
... boot into Windows, you to run diagnostic tests to the folder on your computer or USB flash drive. Contact support, and provide the Failure ID code. Select Get software and drivers, select your computer or a USB flash drive. HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you can isolate hardware failures from issues that it may be downloaded to the selected location. The HP Customer Support - Select Download HP Diagnostics Windows, and then select a location on -screen instructions. - To download HP PC Hardware Diagnostics Windows by using...
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... contact HP support using the procedures given earlier in the HP Worldwide Limited Warranty and Technical Support guide. Before upgrading your hardware If you intend to upgrade any problems setting up your system and turning it only after you set up your computer, see the Setup Instructions or Quick Setup poster or Getting to repair your system. Customer support for repairs If your computer needs to be repaired or to have parts replaced, you...
... contact HP support using the procedures given earlier in the HP Worldwide Limited Warranty and Technical Support guide. Before upgrading your hardware If you intend to upgrade any problems setting up your system and turning it only after you set up your computer, see the Setup Instructions or Quick Setup poster or Getting to repair your system. Customer support for repairs If your computer needs to be repaired or to have parts replaced, you...
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... sound settings 12 speakers 11 B backup, creating 37 backups 37 Blue Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating...
... sound settings 12 speakers 11 B backup, creating 37 backups 37 Blue Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating...
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... 37 discs 38 HP Recovery partition 38 media 38 USB flash drive 38 recovery media creating using HP Cloud Recovery Download Tool 37 creating using Windows tools 37 Remote HP PC Hardware Diagnostics UEFI settings customizing 35 using 37 wired network (LAN) 10 wireless button 7 wireless controls button 7 operating system 7 wireless light 7 wireless network (WLAN) connecting 8 corporate WLAN connection 8 functional range 8 public WLAN connection 8 WWAN device 9 Index 49 C 14 transfer data 18 traveling with the computer 23 troubleshooting computer does not start 26 display (monitor) 27 Internet...
... 37 discs 38 HP Recovery partition 38 media 38 USB flash drive 38 recovery media creating using HP Cloud Recovery Download Tool 37 creating using Windows tools 37 Remote HP PC Hardware Diagnostics UEFI settings customizing 35 using 37 wired network (LAN) 10 wireless button 7 wireless controls button 7 operating system 7 wireless light 7 wireless network (WLAN) connecting 8 corporate WLAN connection 8 functional range 8 public WLAN connection 8 WWAN device 9 Index 49 C 14 transfer data 18 traveling with the computer 23 troubleshooting computer does not start 26 display (monitor) 27 Internet...