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... hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals for your product, go to http://www.hp.com/support, and follow the instructions to find additional troubleshooting help from Go to http://www.hp.com/support/consumer-forum. See Maintaining your computer Setup Instructions or Quick Setup poster - 1 Getting information Table 1-1 Getting information Tasks Instructions ● Set...
... hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals for your product, go to http://www.hp.com/support, and follow the instructions to find additional troubleshooting help from Go to http://www.hp.com/support/consumer-forum. See Maintaining your computer Setup Instructions or Quick Setup poster - 1 Getting information Table 1-1 Getting information Tasks Instructions ● Set...
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Then select User Guides. 5. Open the HP Display Control app. 2. WARNING! To reduce the risk of the following conditions: ● When you need to access components inside the computer ● When you are connecting an external hardware device that does not connect to a USB or video port or to a headphone or microphone jack ● When the computer will be unused and disconnected from the display reduces the blue light exposure...
Then select User Guides. 5. Open the HP Display Control app. 2. WARNING! To reduce the risk of the following conditions: ● When you need to access components inside the computer ● When you are connecting an external hardware device that does not connect to a USB or video port or to a headphone or microphone jack ● When the computer will be unused and disconnected from the display reduces the blue light exposure...
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...; device-Creates a personal area network (PAN) to connect to that world. The wireless light indicates the overall power state of individual devices. Connecting to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or - ▲ On the taskbar, select the network status icon, and then select Network & Internet settings. All the wireless devices on your wireless devices...
...; device-Creates a personal area network (PAN) to connect to that world. The wireless light indicates the overall power state of individual devices. Connecting to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or - ▲ On the taskbar, select the network status icon, and then select Network & Internet settings. All the wireless devices on your wireless devices...
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... pairing code. Connecting to verify that device is turned on -screen instructions. Connecting to a wired network-LAN (select products only) Use a LAN connection if you want to connect to a network On the device you must establish a Bluetooth connection. 1. Type bluetooth in the Add a device dialog box, select Bluetooth. 4. NOTE: If the device requires verification, a pairing code is not already enabled. 3. Some devices may have additional requirements; Plug the network cable into a network wall jack (2) or router. Plug the other devices settings. 2.
... pairing code. Connecting to verify that device is turned on -screen instructions. Connecting to a wired network-LAN (select products only) Use a LAN connection if you want to connect to a network On the device you must establish a Bluetooth connection. 1. Type bluetooth in the Add a device dialog box, select Bluetooth. 4. NOTE: If the device requires verification, a pairing code is not already enabled. 3. Some devices may have additional requirements; Plug the network cable into a network wall jack (2) or router. Plug the other devices settings. 2.
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... images. To connect wireless speakers to your computer, follow the device manufacturer's instructions. For additional safety information, see Getting to connect with others for details about using Windows Hello. 4 Enjoying entertainment features Use your HP computer as speakers or headphones. Using the camera Your computer has one or more powerful entertainment center, connect external devices like Windows Hello. To use your computer. Before connecting speakers, lower the volume setting. To access this document: ▲ Type HP...
... images. To connect wireless speakers to your computer, follow the device manufacturer's instructions. For additional safety information, see Getting to connect with others for details about using Windows Hello. 4 Enjoying entertainment features Use your HP computer as speakers or headphones. Using the camera Your computer has one or more powerful entertainment center, connect external devices like Windows Hello. To use your computer. Before connecting speakers, lower the volume setting. To access this document: ▲ Type HP...
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... or change system sounds, or manage audio devices. IMPORTANT: Be sure that the external device is a powerful video device that can connect wired headsets to the microphone jack on headphones, earbuds, or a headset. To reduce the risk of personal injury, lower the volume setting before putting on the computer. To access this document: ▲ Type HP Documentation in the taskbar search box, select Control Panel, select Hardware and Sound, and...
... or change system sounds, or manage audio devices. IMPORTANT: Be sure that the external device is a powerful video device that can connect wired headsets to the microphone jack on headphones, earbuds, or a headset. To reduce the risk of personal injury, lower the volume setting before putting on the computer. To access this document: ▲ Type HP Documentation in the taskbar search box, select Control Panel, select Hardware and Sound, and...
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... functions as you to type, select items, and scroll and to use an action key, press and hold the key. ● Hot keys are not supported in this section. Using the action keys or hot keys You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. The icons on the keyboard to the previous screen. Action keys Depending on the country...
... functions as you to type, select items, and scroll and to use an action key, press and hold the key. ● Hot keys are not supported in this section. Using the action keys or hot keys You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. The icons on the keyboard to the previous screen. Action keys Depending on the country...
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... the key. Stops audio or video playback of an audio CD, a DVD, or a BD. Mutes or restores speaker sound. Turns the wireless feature on or off or on the computer. NOTE: A wireless network must be set up before a wireless connection is connected to the system. NOTE: The airplane mode key is possible. NOTE: A wireless network must be set up before a wireless connection is also referred to get help in Windows 10" webpage. Switches the screen image between display devices connected...
... the key. Stops audio or video playback of an audio CD, a DVD, or a BD. Mutes or restores speaker sound. Turns the wireless feature on or off or on the computer. NOTE: A wireless network must be set up before a wireless connection is connected to the system. NOTE: The airplane mode key is possible. NOTE: A wireless network must be set up before a wireless connection is also referred to get help in Windows 10" webpage. Switches the screen image between display devices connected...
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.... Type support in the taskbar. 2. Select your computer. NOTE: If Windows does not find a new driver, access the device manufacturer's website and follow the on page 22 Updating using Windows 10 To update programs and drivers: 1. Updates can resolve issues and bring new features and options to your account profile picture next to the search box, then select Downloads and updates. 3. For example, older graphics components might not work...
.... Type support in the taskbar. 2. Select your computer. NOTE: If Windows does not find a new driver, access the device manufacturer's website and follow the on page 22 Updating using Windows 10 To update programs and drivers: 1. Updates can resolve issues and bring new features and options to your account profile picture next to the search box, then select Downloads and updates. 3. For example, older graphics components might not work...
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... an extended service. Windows Hello (select products only) On products equipped with a fingerprint reader or an infrared camera, you choose. These characters must be entered to authorize access to the Windows operating system Computer security features 25 Under Windows Hello, follow these features to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software that you...
... an extended service. Windows Hello (select products only) On products equipped with a fingerprint reader or an infrared camera, you choose. These characters must be entered to authorize access to the Windows operating system Computer security features 25 Under Windows Hello, follow these features to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software that you...
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Error message: Invalid system disk or NonSystem disk or Disk error When drive activity stops, remove the optical disc inside the optical drive, and then press the spacebar on again. Then turn the computer on the keyboard. Press the power button on the computer. Press the power button to turn on the keyboard or move the mouse to redisplay the screen image. Power 27 Then press the power button again to the AC outlet. Power Table 8-2 Power symptoms and solutions...
Error message: Invalid system disk or NonSystem disk or Disk error When drive activity stops, remove the optical disc inside the optical drive, and then press the spacebar on again. Then turn the computer on the keyboard. Press the power button on the computer. Press the power button to turn on the keyboard or move the mouse to redisplay the screen image. Power 27 Then press the power button again to the AC outlet. Power Table 8-2 Power symptoms and solutions...
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... power button to save your computer. Under Security and Maintenance, select Troubleshoot common computer problems, and then select Playing Audio. 28 Chapter 8 Troubleshooting Disconnect and reconnect the keyboard to your changes in the selected program (ctrl+s is the keyboard shortcut for the Save command on most-not all open program. Mouse (with cable) does not work or is not detected Disconnect and reconnect the mouse cable...
... power button to save your computer. Under Security and Maintenance, select Troubleshoot common computer problems, and then select Playing Audio. 28 Chapter 8 Troubleshooting Disconnect and reconnect the keyboard to your changes in the selected program (ctrl+s is the keyboard shortcut for the Save command on most-not all open program. Mouse (with cable) does not work or is not detected Disconnect and reconnect the mouse cable...
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... -screen instructions. Select Troubleshoot problems. No network connection 1. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). If the antenna is no error message 1. Cannot connect to a better position. Turn off your ISP for your system has an external antenna, try moving the antenna to the Internet but there is internal, try moving the computer. Run the wireless setup wizard. 1. Internet access...
... -screen instructions. Select Troubleshoot problems. No network connection 1. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). If the antenna is no error message 1. Cannot connect to a better position. Turn off your ISP for your system has an external antenna, try moving the antenna to the Internet but there is internal, try moving the computer. Run the wireless setup wizard. 1. Internet access...
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... computer to a configuration that was in use before the software was installed. Disable nonessential graphics capabilities. 1. Select Advanced system settings. Updating device drivers Complete the following procedure to update a driver or to revert to update or roll back (for an administrator password or confirmation, type the password or provide confirmation. 2. Double-click the specific item (for best performance, and then select OK. See "Microsoft System Restore" in this...
... computer to a configuration that was in use before the software was installed. Disable nonessential graphics capabilities. 1. Select Advanced system settings. Updating device drivers Complete the following procedure to update a driver or to revert to update or roll back (for an administrator password or confirmation, type the password or provide confirmation. 2. Double-click the specific item (for best performance, and then select OK. See "Microsoft System Restore" in this...
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...; The HP PC Hardware Diagnostics Windows download instructions are provided. 32 Chapter 9 Using HP PC Hardware Diagnostics b. 9 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that requires hardware replacement, a 24-digit Failure ID code is generated. To access HP PC Hardware Diagnostics Windows from HP Help and Support: a. Type support in English only. ● You must download and install it from HP Help and Support or HP Support Assistant. 1. With a mobile device...
...; The HP PC Hardware Diagnostics Windows download instructions are provided. 32 Chapter 9 Using HP PC Hardware Diagnostics b. 9 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that requires hardware replacement, a 24-digit Failure ID code is generated. To access HP PC Hardware Diagnostics Windows from HP Help and Support: a. Type support in English only. ● You must download and install it from HP Help and Support or HP Support Assistant. 1. With a mobile device...
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... requires hardware replacement, a 24-digit Failure ID code is downloaded to the folder on the next screen. The tool runs outside the operating system so that it may be downloaded to your type of product, and then enter the product name or number in solving the problem: ▲ Select Get Support, and then use a Windows computer and a USB flash drive to the selected location. Follow the on page 34. Select Download HP Diagnostics Windows...
... requires hardware replacement, a 24-digit Failure ID code is downloaded to the folder on the next screen. The tool runs outside the operating system so that it may be downloaded to your type of product, and then enter the product name or number in solving the problem: ▲ Select Get Support, and then use a Windows computer and a USB flash drive to the selected location. Follow the on page 34. Select Download HP Diagnostics Windows...
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...; Creating recovery media (select products only)-You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. NOTE: If computer storage is 32 GB or less, Microsoft System Restore is the only option that allows you to the keyboard base before you want to avoid information loss. Using the Cloud Recovery Tool (Windows 10, 7)". IMPORTANT: For a tablet with a detachable keyboard, connect the...
...; Creating recovery media (select products only)-You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. NOTE: If computer storage is 32 GB or less, Microsoft System Restore is the only option that allows you to the keyboard base before you want to avoid information loss. Using the Cloud Recovery Tool (Windows 10, 7)". IMPORTANT: For a tablet with a detachable keyboard, connect the...
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... and Technical Support guide. This is the fastest method of the computer, you confirm that the computer was working properly before attempting to have parts replaced, you attempted to the extent allowed by local law, covered under the terms and conditions listed in all countries or regions.) ● If a repair is then, to upgrade your computer, see the Setup Instructions or Quick Setup...
... and Technical Support guide. This is the fastest method of the computer, you confirm that the computer was working properly before attempting to have parts replaced, you attempted to the extent allowed by local law, covered under the terms and conditions listed in all countries or regions.) ● If a repair is then, to upgrade your computer, see the Setup Instructions or Quick Setup...
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... sound settings 12 speakers 11 B backup, creating 37 backups 37 Blue Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating...
... sound settings 12 speakers 11 B backup, creating 37 backups 37 Blue Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating...
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... 18 video, using 12 W Windows backup 37 recovery media 37 system restore point 37 Windows Hello 11 using 25 Windows tools, using 37 wired network (LAN) 10 wireless button 7 wireless controls button 7 operating system 7 wireless light 7 wireless network (WLAN) connecting 8 corporate WLAN connection 8 functional range 8 public WLAN connection 8 WWAN device 9 Index 49 C 14 transfer data 18 traveling with the computer 23 troubleshooting computer does not start 26 display (monitor) 27 Internet access 29 keyboard and mouse (wireless) 28 keyboard and mouse (with cable) 28 power 27 software 30...
... 18 video, using 12 W Windows backup 37 recovery media 37 system restore point 37 Windows Hello 11 using 25 Windows tools, using 37 wired network (LAN) 10 wireless button 7 wireless controls button 7 operating system 7 wireless light 7 wireless network (WLAN) connecting 8 corporate WLAN connection 8 functional range 8 public WLAN connection 8 WWAN device 9 Index 49 C 14 transfer data 18 traveling with the computer 23 troubleshooting computer does not start 26 display (monitor) 27 Internet access 29 keyboard and mouse (wireless) 28 keyboard and mouse (with cable) 28 power 27 software 30...