User Guide
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... sleep timer and configure the printer to use 1 watt or less of power 89 Set the sleep schedule ...90 HP Web Jetadmin ...92 Software and firmware updates ...93 6 Solve problems ...95 Customer support ...96 Control panel help system ...97 Restore factory settings ...98 Introduction ...98 Method one: Restore factory settings from the printer control panel 98 Method two: Restore factory settings from the HP Embedded Web Server (networkconnected printers only) ...98 A "Cartridge is low" or "Cartridge is very low" message displays on the printer control panel 99 Change the "Very Low" settings...
... sleep timer and configure the printer to use 1 watt or less of power 89 Set the sleep schedule ...90 HP Web Jetadmin ...92 Software and firmware updates ...93 6 Solve problems ...95 Customer support ...96 Control panel help system ...97 Restore factory settings ...98 Introduction ...98 Method one: Restore factory settings from the printer control panel 98 Method two: Restore factory settings from the HP Embedded Web Server (networkconnected printers only) ...98 A "Cartridge is low" or "Cartridge is very low" message displays on the printer control panel 99 Change the "Very Low" settings...
User Guide
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Clear jams in Tray 3 ...116 Clear jams in the 3x500-sheet feeder 118 Clear jams in the ink-collection unit area 121 Clear jams in the output bin ...124 Improve print quality ...125 Introduction ...125 Print from a different software program 125 Check the paper-type setting for the print job 125 Check the paper type setting (Windows 125 Check the paper type setting (OS X 126 Check cartridge status ...126 Clean the printer ...127 Print a cleaning page ...127 Visually inspect the cartridge ...127 Check paper and the printing environment 127 Step one: Use paper that meets HP specifications...
Clear jams in Tray 3 ...116 Clear jams in the 3x500-sheet feeder 118 Clear jams in the ink-collection unit area 121 Clear jams in the output bin ...124 Improve print quality ...125 Introduction ...125 Print from a different software program 125 Check the paper-type setting for the print job 125 Check the paper type setting (Windows 125 Check the paper type setting (OS X 126 Check cartridge status ...126 Clean the printer ...127 Print a cleaning page ...127 Visually inspect the cartridge ...127 Check paper and the printing environment 127 Step one: Use paper that meets HP specifications...
User Guide
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... paper in General Office mode Easy-access USB printing (no computer required) Store jobs in Professional mode. Prints 75 ppm on A4 and 75 ppm on the Windows operating system, along with this printer: www.hp.com/support/pagewidecolor556. Follow the steps provided to install the HP print driver. Download the "HP PCL.6" version 3 print driver, the "HP PCL 6" version 3 print driver, and the "HP PCL-6" version 4 print driver from the Print Support page, and then use HP Easy Start to download the printer software. Download HP...
... paper in General Office mode Easy-access USB printing (no computer required) Store jobs in Professional mode. Prints 75 ppm on A4 and 75 ppm on the Windows operating system, along with this printer: www.hp.com/support/pagewidecolor556. Follow the steps provided to install the HP print driver. Download the "HP PCL.6" version 3 print driver, the "HP PCL 6" version 3 print driver, and the "HP PCL-6" version 4 print driver from the Print Support page, and then use HP Easy Start to download the printer software. Download HP...
User Guide
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... available hard-disk space Mobile printing solutions The printer supports the following software for Android, iOS, and Blackberry) ● ePrint Enterprise app (Supported by all -inclusive help for the printer. Windows Server 2012 R2, 64-bit The software installer does not support Windows Server 2012 but the printerspecific print drivers do support it. For OS X, download the installer from the HP Web site, and use the Windows Add Printer tool to install it . Table 1-1 Supported operating systems and print drivers (continued) Operating system Print driver installed...
... available hard-disk space Mobile printing solutions The printer supports the following software for Android, iOS, and Blackberry) ● ePrint Enterprise app (Supported by all -inclusive help for the printer. Windows Server 2012 R2, 64-bit The software installer does not support Windows Server 2012 but the printerspecific print drivers do support it. For OS X, download the installer from the HP Web site, and use the Windows Add Printer tool to install it . Table 1-1 Supported operating systems and print drivers (continued) Operating system Print driver installed...
User Guide
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... correct size for different software programs. NOTE: To access these steps to select the correct settings in the print driver, and then load the labels into the tray after sending the print job to print and load labels. NOTE: When using manual feed, the printer waits to open the print driver. Click the OK button to print the job. 9. In the Print dialog box, click the OK button to close the Document Properties dialog box. 8. Load sheets of...
... correct size for different software programs. NOTE: To access these steps to select the correct settings in the print driver, and then load the labels into the tray after sending the print job to print and load labels. NOTE: When using manual feed, the printer waits to open the print driver. Click the OK button to print the job. 9. In the Print dialog box, click the OK button to close the Document Properties dialog box. 8. Load sheets of...
User Guide
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... to support the printer Includes installation instructions HP PageWide Enterprise 3 x 500-sheet Optional 3 x 500-sheet paper feeder Paper Feeder and Stand with a stand to support the printer Includes installation instructions Ink-Collection unit Replacement ink-collection unit HP 1GB DDR3 x32 144Pin 800MHz SODIMM Optional DIMM for expanding the memory HP Trusted Platform Module Automatically encrypts all data that passes through the printer HP Jetdirect 2900nw Print Server USB wireless print server accessory HP Jetdirect 3000w NFC/Wireless Accessory NFC and Wireless Direct Print...
... to support the printer Includes installation instructions HP PageWide Enterprise 3 x 500-sheet Optional 3 x 500-sheet paper feeder Paper Feeder and Stand with a stand to support the printer Includes installation instructions Ink-Collection unit Replacement ink-collection unit HP 1GB DDR3 x32 144Pin 800MHz SODIMM Optional DIMM for expanding the memory HP Trusted Platform Module Automatically encrypts all data that passes through the printer HP Jetdirect 2900nw Print Server USB wireless print server accessory HP Jetdirect 3000w NFC/Wireless Accessory NFC and Wireless Direct Print...
User Guide
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... print this job, the printer prompts them to Print field. By default, the print driver displays the Copies & Pages menu. To use if another stored job already has that is stored. 4. If you selected the Stored Job or Personal Job option in the Use PIN to enter this PIN number. 7. Select Retrieve from memory after it at the printer control panel. Type a 4-digit number in step 3, you can protect the job with the new one copy...
... print this job, the printer prompts them to Print field. By default, the print driver displays the Copies & Pages menu. To use if another stored job already has that is stored. 4. If you selected the Stored Job or Personal Job option in the Use PIN to enter this PIN number. 7. Select Retrieve from memory after it at the printer control panel. Type a 4-digit number in step 3, you can protect the job with the new one copy...
User Guide
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... of pages the printer has printed, grouped by size, type, and paper print path. Usage Page Shows a summary of the number of HP supplies. The page also shows the type and size of all printer events and errors. Event Log Page Shows a list of paper set of the supplies for the printer. Supplies Status Page Shows the status of dynamic Web pages that help solve problems. These pages also show additional services available for the printer. To change the default settings, click the Change Settings...
... of pages the printer has printed, grouped by size, type, and paper print path. Usage Page Shows a summary of the number of HP supplies. The page also shows the type and size of all printer events and errors. Event Log Page Shows a list of paper set of the supplies for the printer. Supplies Status Page Shows the status of dynamic Web pages that help solve problems. These pages also show additional services available for the printer. To change the default settings, click the Change Settings...
User Guide
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... factory-default mode settings if print quality problems occur when using a specific paper type. Troubleshooting tab Table 5-4 HP Embedded Web Server Troubleshooting tab Menu General Troubleshooting Online Help Diagnostic Data NOTE: This item is available only if an administrator password is set from USB menu on the control panel. Calibration/Cleaning (Color printers only) Firmware Upgrade Restore Factory Settings Description Select from specific software programs. Configure settings for paper trays. Enable or disable the ability to help solve problems with HP Embedded Web Server...
... factory-default mode settings if print quality problems occur when using a specific paper type. Troubleshooting tab Table 5-4 HP Embedded Web Server Troubleshooting tab Menu General Troubleshooting Online Help Diagnostic Data NOTE: This item is available only if an administrator password is set from USB menu on the control panel. Calibration/Cleaning (Color printers only) Firmware Upgrade Restore Factory Settings Description Select from specific software programs. Configure settings for paper trays. Enable or disable the ability to help solve problems with HP Embedded Web Server...
User Guide
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... 5-5 HP Embedded Web Server Security tab Menu General Security Access Control Protect Stored Data Certificate Management Web Service Security Self Test Description Settings for general security, including the following: ● Configure an administrator password to restrict access to certain features on the printer. ● Set PJL password for processing PJL commands. ● Set file system access and firmware upgrade security. ● Enable or disable the Host USB port on the control panel or the USB connectivity port on the formatter for printing directly from...
... 5-5 HP Embedded Web Server Security tab Menu General Security Access Control Protect Stored Data Certificate Management Web Service Security Self Test Description Settings for general security, including the following: ● Configure an administrator password to restrict access to certain features on the printer. ● Set PJL password for processing PJL commands. ● Set file system access and firmware upgrade security. ● Enable or disable the Host USB port on the control panel or the USB connectivity port on the formatter for printing directly from...
User Guide
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...necessary to reset the print server to a factorydefault state and reinstall the printer. Network Settings Configure IPX/SPX, AppleTalk, DLC/LLC, and SNMP settings, depending on the print server model, but can include firmware update, LPD queues, USB settings, support information, and refresh rate. AirPrint Enable, set up, or disable network printing from Apple supported printers. Select Language Change the language displayed by the print server. Configure security settings using network-management applications, such as required for the HP Embedded Web Server, and control traffic over...
...necessary to reset the print server to a factorydefault state and reinstall the printer. Network Settings Configure IPX/SPX, AppleTalk, DLC/LLC, and SNMP settings, depending on the print server model, but can include firmware update, LPD queues, USB settings, support information, and refresh rate. AirPrint Enable, set up, or disable network printing from Apple supported printers. Select Language Change the language displayed by the print server. Configure security settings using network-management applications, such as required for the HP Embedded Web Server, and control traffic over...
User Guide
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... Options & Supplies button. 4. Item Supplies Status Device Information File Upload Upload Fonts HP Connected Update Firmware Commands Description Shows the printer supplies status and provides links for OS X 81 Sends special characters or print commands to the printer. ENWW Advanced configuration with HP Utility. Click the Open Printer Utility button. Transfers files from the computer to the printer after the print job. Shows information about the currently selected printer. Accesses the HP Connected Web site. NOTE: This...
... Options & Supplies button. 4. Item Supplies Status Device Information File Upload Upload Fonts HP Connected Update Firmware Commands Description Shows the printer supplies status and provides links for OS X 81 Sends special characters or print commands to the printer. ENWW Advanced configuration with HP Utility. Click the Open Printer Utility button. Transfers files from the computer to the printer after the print job. Shows information about the currently selected printer. Accesses the HP Connected Web site. NOTE: This...
User Guide
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... Type is having print-quality problems, try the following solutions in the order presented to resolve the issue. Improve print quality Introduction ● Print from a different software program ● Check the paper-type setting for the print job ● Check cartridge status ● Clean the printer ● Visually inspect the cartridge ● Check paper and the printing environment ● Adjust color settings (Windows) ● Print and interpret the print quality page ● Calibrate the printer to align the colors ● Try a different print driver...
... Type is having print-quality problems, try the following solutions in the order presented to resolve the issue. Improve print quality Introduction ● Print from a different software program ● Check the paper-type setting for the print job ● Check cartridge status ● Clean the printer ● Visually inspect the cartridge ● Check paper and the printing environment ● Adjust color settings (Windows) ● Print and interpret the print quality page ● Calibrate the printer to align the colors ● Try a different print driver...
User Guide
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... default, the print driver displays the Copies & Pages menu. Select a type from the Media Type drop-down list, and then click the Finishing menu. 4. To print or view a report of the status of all supply items is at the supplies status report to www.hp.com/go to check the percent of other replaceable maintenance parts. Look at its estimated end of other replaceable maintenance parts, the supplies status page lists the genuine HP part numbers. 2. The cartridge does not need to install when print...
... default, the print driver displays the Copies & Pages menu. Select a type from the Media Type drop-down list, and then click the Finishing menu. 4. To print or view a report of the status of all supply items is at the supplies status report to www.hp.com/go to check the percent of other replaceable maintenance parts. Look at its estimated end of other replaceable maintenance parts, the supplies status page lists the genuine HP part numbers. 2. The cartridge does not need to install when print...
User Guide
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... printer control panel, scroll to align with third-party and custom software programs that optimizes print quality. From the Home screen on the printer CD. This driver is a printer function that are based on the product control panel, scroll to and touch the Device Maintenance button. 2. Print and interpret the print quality page Use the print-quality-troubleshooting pages to print the page. Touch the Print button to help diagnose and solve color print-quality problems. 1. Follow the instructions...
... printer control panel, scroll to align with third-party and custom software programs that optimizes print quality. From the Home screen on the printer CD. This driver is a printer function that are based on the product control panel, scroll to and touch the Device Maintenance button. 2. Print and interpret the print quality page Use the print-quality-troubleshooting pages to print the page. Touch the Print button to help diagnose and solve color print-quality problems. 1. Follow the instructions...
User Guide
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... turned on networks using WPA security). ● Verify that the printer is within 30 m (100 ft) of the wireless network. NOTE: To determine whether HP NFC and Wireless Print Direct printing are turned on your printer, print a configuration page from the printer control panel Wireless connectivity checklist ● Verify that the network cable is not connected. ● Verify that the security information is correct. Also make sure that the wireless radio in the wireless networks list ● The wireless network is working...
... turned on networks using WPA security). ● Verify that the printer is within 30 m (100 ft) of the wireless network. NOTE: To determine whether HP NFC and Wireless Print Direct printing are turned on your printer, print a configuration page from the printer control panel Wireless connectivity checklist ● Verify that the network cable is not connected. ● Verify that the security information is correct. Also make sure that the wireless radio in the wireless networks list ● The wireless network is working...
User Guide
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... is working correctly. 4. Make sure there are not connecting to the same network. Temporarily turn off any third-party firewalls on your computer. Reconfigure the wireless setup for the computer. 4. Cannot connect more than 5 concurrent Wireless Print Direct users. 4. Make sure that the other wireless networks, and some Bluetooth devices. ● Verify that the print driver is within the wireless range and that you have selected the correct printer port...
... is working correctly. 4. Make sure there are not connecting to the same network. Temporarily turn off any third-party firewalls on your computer. Reconfigure the wireless setup for the computer. 4. Cannot connect more than 5 concurrent Wireless Print Direct users. 4. Make sure that the other wireless networks, and some Bluetooth devices. ● Verify that the print driver is within the wireless range and that you have selected the correct printer port...
User Guide
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... printing (double-sided) settings (Windows) 56 Windows 56 duplexing manually (Mac) 59 manually (Windows) 56 E easy-access USB printing 70 electrical specifications 15 Embedded Web Server changing network settings 83 changing printer name 83 opening 83 Embedded Web Server (EWS) assigning passwords 87 features 74 network connection 74 energy use, optimizing 89 envelopes, loading 36 Ethernet (RJ-45) locating 4 Explorer, versions supported HP Embedded Web Server 74 F fax port locating 4 file upload, Mac 81 firmware update, Mac 81 fonts upload, Mac 81 formatter locating 3 G gateway, setting default...
... printing (double-sided) settings (Windows) 56 Windows 56 duplexing manually (Mac) 59 manually (Windows) 56 E easy-access USB printing 70 electrical specifications 15 Embedded Web Server changing network settings 83 changing printer name 83 opening 83 Embedded Web Server (EWS) assigning passwords 87 features 74 network connection 74 energy use, optimizing 89 envelopes, loading 36 Ethernet (RJ-45) locating 4 Explorer, versions supported HP Embedded Web Server 74 F fax port locating 4 file upload, Mac 81 firmware update, Mac 81 fonts upload, Mac 81 formatter locating 3 G gateway, setting default...
User Guide
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...sheet paper feeder and stand 42 500-sheet paper tray 42 DIMM 42 NFC accessory 42 printer stand 42 USB ports 42 wireless print server 42 part numbers accessories 42 cartridges 43 paper trays 42 replacement parts 43 supplies 42, 43 ports locating 4 power consumption 15 power connection locating 3 power switch locating 2 power usage 1 watt or less 89 print drivers, supported 8 print on both sides Mac 59 manually, Windows 56 Windows 56 print settings HP Embedded Web Server 77 printer weight 11 printer stand part number 42 printer, dimensions 11 printing from USB storage accessories 70 stored jobs...
...sheet paper feeder and stand 42 500-sheet paper tray 42 DIMM 42 NFC accessory 42 printer stand 42 USB ports 42 wireless print server 42 part numbers accessories 42 cartridges 43 paper trays 42 replacement parts 43 supplies 42, 43 ports locating 4 power consumption 15 power connection locating 3 power switch locating 2 power usage 1 watt or less 89 print drivers, supported 8 print on both sides Mac 59 manually, Windows 56 Windows 56 print settings HP Embedded Web Server 77 printer weight 11 printer stand part number 42 printer, dimensions 11 printing from USB storage accessories 70 stored jobs...
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... 2 jams, clearing 114, 116 paper orientation 33 trays capacity 7 included 7 jams, clearing 114, 116 locating 2 troubleshooting jams 108 network problems 132 paper feed problems 101 wired network 132 wireless network 134 troubleshooting tools HP Embedded Web Server 77 two-sided printing settings (Windows) 56 U USB port enabling 70 locating 4 USB ports part number 42 USB storage accessories printing from 70 W Web browser requirements HP Embedded Web Server 74 Web sites customer support 96 HP Web Jetadmin, downloading 92 weight, accessories 11 printer 11 Wireless Direct Print 66 wireless network...
... 2 jams, clearing 114, 116 paper orientation 33 trays capacity 7 included 7 jams, clearing 114, 116 locating 2 troubleshooting jams 108 network problems 132 paper feed problems 101 wired network 132 wireless network 134 troubleshooting tools HP Embedded Web Server 77 two-sided printing settings (Windows) 56 U USB port enabling 70 locating 4 USB ports part number 42 USB storage accessories printing from 70 W Web browser requirements HP Embedded Web Server 74 Web sites customer support 96 HP Web Jetadmin, downloading 92 weight, accessories 11 printer 11 Wireless Direct Print 66 wireless network...