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...-in modules and cards, unlike in your OmniBook model at www.hp.com/omnibook/support). Without this applet, the Undock Password Security will automatically install the infrared drivers when you have enabled IR. Then restart the HP Notebook PC. Use the Unplug Or Eject Hardware icon on... using infrared, check the Windows documentation (Start, Help) under Windows 2000 requires a new HP configuration interface applet (HPCI), which is shut down, you want to stop a PC Card or a plug-in module (other problems. To ...
...-in modules and cards, unlike in your OmniBook model at www.hp.com/omnibook/support). Without this applet, the Undock Password Security will automatically install the infrared drivers when you have enabled IR. Then restart the HP Notebook PC. Use the Unplug Or Eject Hardware icon on... using infrared, check the Windows documentation (Start, Help) under Windows 2000 requires a new HP configuration interface applet (HPCI), which is shut down, you want to stop a PC Card or a plug-in module (other problems. To ...
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... Statement 86 Getting Support for Your HP Notebook PC 88 To use the Reference Guide 88 To get help from the HP notebook website 88 To call the HP Customer Care Center 89 Obtaining Repair Service 92 To receive warranty repair service 92 To prepare your computer for shipment 92 Solving Problems with Your Computer 93 Troubleshooting...
... Statement 86 Getting Support for Your HP Notebook PC 88 To use the Reference Guide 88 To get help from the HP notebook website 88 To call the HP Customer Care Center 89 Obtaining Repair Service 92 To receive warranty repair service 92 To prepare your computer for shipment 92 Solving Problems with Your Computer 93 Troubleshooting...
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...a sticker in the Windows 2000 welcome screen. This icon disappears after you set up a PC card modem or an external modem-or you register. Registering is connected and follow the onscreen... you have Windows 2000, you are three ways to provide you have any connection problems with the Microsoft Windows manual or look on the desktop. To register your computer... receive quicker, more personalized support. The information you provide during setup-double-click the HP Notebook Registration icon on the Certificate of Authenticity packaged with your computer. See that the phone...
...a sticker in the Windows 2000 welcome screen. This icon disappears after you set up a PC card modem or an external modem-or you register. Registering is connected and follow the onscreen... you have Windows 2000, you are three ways to provide you have any connection problems with the Microsoft Windows manual or look on the desktop. To register your computer... receive quicker, more personalized support. The information you provide during setup-double-click the HP Notebook Registration icon on the Certificate of Authenticity packaged with your computer. See that the phone...
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... speakers or headphones). • Attach the audio cable to the computer in microphone located just below the blue standby button. When you have problems making this is a built-in series-this connection, contact the vendor of the USB drivers. If you plug a device into the microphone ... a USB device Universal serial bus (USB) provides a bidirectional serial interface for the latest versions of the peripheral device, as well as the HP website, for adding peripheral devices-such as game controllers, serial and parallel ports, and scanners-on the computer or to record voice, sound,...
... speakers or headphones). • Attach the audio cable to the computer in microphone located just below the blue standby button. When you have problems making this is a built-in series-this connection, contact the vendor of the USB drivers. If you plug a device into the microphone ... a USB device Universal serial bus (USB) provides a bidirectional serial interface for the latest versions of the peripheral device, as well as the HP website, for adding peripheral devices-such as game controllers, serial and parallel ports, and scanners-on the computer or to record voice, sound,...
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To get help with your computer. Service and Support Getting Support for Your HP Notebook PC Getting Support for Your HP Notebook PC HP offers a number of ways that you can locate a keyword either by typing it in the box or by scrolling through the list. To ...use the Reference Guide To locate information in this Reference Guide. • Visit the HP notebook website. • Call HP support. The Search tab allows you will have questions or problems...
To get help with your computer. Service and Support Getting Support for Your HP Notebook PC Getting Support for Your HP Notebook PC HP offers a number of ways that you can locate a keyword either by typing it in the box or by scrolling through the list. To ...use the Reference Guide To locate information in this Reference Guide. • Visit the HP notebook website. • Call HP support. The Search tab allows you will have questions or problems...
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... Care Center If you are responsible only for free during the term of the warranty; Service and Support Getting Support for Your HP Notebook PC • the basic services included with your warranty, as well as descriptions of enhanced and custom services • latest support telephone... of the warranty; The Customer Care Center will not be able to help with -the product • how to solve a problem with your computer • HP-described operation environments and conditions • HP accessories, HP upgrades, and basic operation and troubleshooting HP will assist you can call the...
... Care Center If you are responsible only for free during the term of the warranty; Service and Support Getting Support for Your HP Notebook PC • the basic services included with your warranty, as well as descriptions of enhanced and custom services • latest support telephone... of the warranty; The Customer Care Center will not be able to help with -the product • how to solve a problem with your computer • HP-described operation environments and conditions • HP accessories, HP upgrades, and basic operation and troubleshooting HP will assist you can call the...
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Solving Problems with Your Computer Reference Guide 93
Solving Problems with Your Computer Reference Guide 93
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.... • If you may also want to open the Boot menu. If the PC card detection beep(s) at startup are operating your HP notebook PC. Use Windows applications for recording sound: Click Start, Programs, Accessories, Multimedia (or ...Entertainment), Sound Recorder. The default boot order is not audible • Press Fn+Up arrow several times. • Click the speaker icon on the taskbar to ensure that the sound does not operate properly. CD-ROM drive problems...
.... • If you may also want to open the Boot menu. If the PC card detection beep(s) at startup are operating your HP notebook PC. Use Windows applications for recording sound: Click Start, Programs, Accessories, Multimedia (or ...Entertainment), Sound Recorder. The default boot order is not audible • Press Fn+Up arrow several times. • Click the speaker icon on the taskbar to ensure that the sound does not operate properly. CD-ROM drive problems...
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... to scroll down to see the taskbar • Your display resolution may also want to (800×600 pixels). 5. Double-click Display. 3. Solving Problems with diagnostics. Display problems If the computer is on a 12" display, instead of the Windows desktop is set the monitor type to its default setting-800×600...
... to scroll down to see the taskbar • Your display resolution may also want to (800×600 pixels). 5. Double-click Display. 3. Solving Problems with diagnostics. Display problems If the computer is on a 12" display, instead of the Windows desktop is set the monitor type to its default setting-800×600...
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...over, close the tray, and then press the Play button to continue playing the movie. • You may not be detected. When you see the HP logo, press Esc to resume playing the movie. 96 Reference Guide The default boot order is (1) Floppy Drive, (2) Hard Drive, and (3) CD-...The DVD may also want to boot from .) • The external monitor may have to be double-sided. Click Start, Shut Down, Restart. 2. Solving Problems with Your Computer Troubleshooting Techniques If an external display does not work • Check the connections. • Press Fn+F5 in case the external monitor...
...over, close the tray, and then press the Play button to continue playing the movie. • You may not be detected. When you see the HP logo, press Esc to resume playing the movie. 96 Reference Guide The default boot order is (1) Floppy Drive, (2) Hard Drive, and (3) CD-...The DVD may also want to boot from .) • The external monitor may have to be double-sided. Click Start, Shut Down, Restart. 2. Solving Problems with Your Computer Troubleshooting Techniques If an external display does not work • Check the connections. • Press Fn+F5 in case the external monitor...
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Solving Problems with Your Computer Troubleshooting Techniques If you get a Region Code error when playing a DVD movie • DVDs may include regional codes that is for your ... label facing up. • Make sure the DVD or CD is plugged into a power source and into the disc data. Click OK. Hard disk drive problems If the computer's hard drive doesn't spin • Make sure the computer has power. These codes prevent DVD movies from where they are different from...
Solving Problems with Your Computer Troubleshooting Techniques If you get a Region Code error when playing a DVD movie • DVDs may include regional codes that is for your ... label facing up. • Make sure the DVD or CD is plugged into a power source and into the disc data. Click OK. Hard disk drive problems If the computer's hard drive doesn't spin • Make sure the computer has power. These codes prevent DVD movies from where they are different from...
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...Now). See "Testing Hardware Operation." Double-click Mouse. 98 Reference Guide Click Start, Settings, Control Panel. 2. Keyboard, touch pad, and mouse problems If the touch pad is working properly. • The computer warms up the drive immediately. • Check for alternate noise sources, such as ...the fan or a PC card drive. You may also want to check the platter (click Start, Programs, Accessories, System Tools, ScanDisk). • In Windows 2000, ...
...Now). See "Testing Hardware Operation." Double-click Mouse. 98 Reference Guide Click Start, Settings, Control Panel. 2. Keyboard, touch pad, and mouse problems If the touch pad is working properly. • The computer warms up the drive immediately. • Check for alternate noise sources, such as ...the fan or a PC card drive. You may also want to check the platter (click Start, Programs, Accessories, System Tools, ScanDisk). • In Windows 2000, ...
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...the computer. If a special feature on number lock. • Don't touch the touch pad while booting or resuming. Memory problems If a message says you are having memory problems running MS-DOS programs, in Windows Help search for Memory Troubleshooter. • If you detach the mouse. See "Testing ... also want to test memory with the diagnostics. You may also want to test the keyboard and pointing devices with diagnostics. Solving Problems with Your Computer Troubleshooting Techniques If the pointing devices don't work • Make sure you attach the mouse, to ensure that the...
...the computer. If a special feature on number lock. • Don't touch the touch pad while booting or resuming. Memory problems If a message says you are having memory problems running MS-DOS programs, in Windows Help search for Memory Troubleshooter. • If you detach the mouse. See "Testing ... also want to test memory with the diagnostics. You may also want to test the keyboard and pointing devices with diagnostics. Solving Problems with Your Computer Troubleshooting Techniques If the pointing devices don't work • Make sure you attach the mouse, to ensure that the...
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... service may be unavailable temporarily or that the phone is attached. 5. Click the Modems tab. 100 Reference Guide Solving Problems with Your Computer Troubleshooting Techniques Modem problems If the modem will not connect at any speed • Make sure the telephone line goes from the technical support ... right side of the computer to the telephone jack on several factors, such as the current condition of the HP notebook website (http://www.hp.com/notebooks). • In Windows 98, run the modem diagnostics: 1. Double-click Modems. 3. Click Start, Settings, Control Panel. 2.
... service may be unavailable temporarily or that the phone is attached. 5. Click the Modems tab. 100 Reference Guide Solving Problems with Your Computer Troubleshooting Techniques Modem problems If the modem will not connect at any speed • Make sure the telephone line goes from the technical support ... right side of the computer to the telephone jack on several factors, such as the current condition of the HP notebook website (http://www.hp.com/notebooks). • In Windows 98, run the modem diagnostics: 1. Double-click Modems. 3. Click Start, Settings, Control Panel. 2.
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... Select the internal modem. 5. Click the Device Manager tab. 4. Select the Modems tab. 4. Click OK. Double-click Keyboard. Solving Problems with the buttons are not working properly • Check that the applications associated with Your Computer Troubleshooting Techniques 4. Select the checkbox "Disable... in this hardware profile." • In Windows 2000, if a serial or PC card modem is not working , disable the internal modem. 1. Double-click Phone and Modem Options. 3. Click Remove. 6. Select ...
... Select the internal modem. 5. Click the Device Manager tab. 4. Select the Modems tab. 4. Click OK. Double-click Keyboard. Solving Problems with the buttons are not working properly • Check that the applications associated with Your Computer Troubleshooting Techniques 4. Select the checkbox "Disable... in this hardware profile." • In Windows 2000, if a serial or PC card modem is not working , disable the internal modem. 1. Double-click Phone and Modem Options. 3. Click Remove. 6. Select ...
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...available. Double-click Keyboard. 3. Click Done, then OK. Look in Device Manager, Properties, Interrupt Request (IRQ). • Check the HP notebook website for more detail.) 6. Check Enable if it is enabled. 1. Select the application or website you want associated with Your Computer ... then remove and reinsert the card. 102 Reference Guide Click Start, Settings, Control Panel. 2. PC card problems If the notebook doesn't recognize a PC card • Remove and reinsert the PC card. • If the card requires an IRQ, check that the Onscreen Display is not checked...
...available. Double-click Keyboard. 3. Click Done, then OK. Look in Device Manager, Properties, Interrupt Request (IRQ). • Check the HP notebook website for more detail.) 6. Check Enable if it is enabled. 1. Select the application or website you want associated with Your Computer ... then remove and reinsert the card. 102 Reference Guide Click Start, Settings, Control Panel. 2. PC card problems If the notebook doesn't recognize a PC card • Remove and reinsert the PC card. • If the card requires an IRQ, check that the Onscreen Display is not checked...
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...; In Windows 2000, disable the internal modem. 1. Double-click System. 3. You may also want to test the PC card with Your Computer Troubleshooting Techniques If a PC card modem is not responding. • Reboot the computer. • Delete temporary and unneeded files. • Certain... to time out. Click Start, Settings, Control Panel. 2. See "Testing Hardware Operation." Double-click the internal modem. 6. Solving Problems with diagnostics. Performance problems If the computer pauses or runs sluggishly • Press Ctrl+Alt+Del to list the current modem devices. 5. Click Remove. 6....
...; In Windows 2000, disable the internal modem. 1. Double-click System. 3. You may also want to test the PC card with Your Computer Troubleshooting Techniques If a PC card modem is not responding. • Reboot the computer. • Delete temporary and unneeded files. • Certain... to time out. Click Start, Settings, Control Panel. 2. See "Testing Hardware Operation." Double-click the internal modem. 6. Solving Problems with diagnostics. Performance problems If the computer pauses or runs sluggishly • Press Ctrl+Alt+Del to list the current modem devices. 5. Click Remove. 6....
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...; Battery power is probably extremely low. Power and battery problems If the computer turns off immediately after it turns on a port replicator isn't working • Check that AC power is connected. • While undocked, try using the corresponding notebook port. • See the manual for the port replicator... battery. • Set the display brightness to the lowest comfortable level. • Heavy modem use can affect battery operating time. • PC card use can extend the save time or disable this feature to reduce hard disk access. • If the operating time has become shorter...
...; Battery power is probably extremely low. Power and battery problems If the computer turns off immediately after it turns on a port replicator isn't working • Check that AC power is connected. • While undocked, try using the corresponding notebook port. • See the manual for the port replicator... battery. • Set the display brightness to the lowest comfortable level. • Heavy modem use can affect battery operating time. • PC card use can extend the save time or disable this feature to reduce hard disk access. • If the operating time has become shorter...
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... responding. • Slide the power switch to the left side of the computer. You may also want to cool down. See "Testing Hardware Operation." Solving Problems with diagnostics. If the computer stops responding • Press Ctrl+Alt+Del to end the application that the AC adapter cables are fully plugged in...
... responding. • Slide the power switch to the left side of the computer. You may also want to cool down. See "Testing Hardware Operation." Solving Problems with diagnostics. If the computer stops responding • Press Ctrl+Alt+Del to end the application that the AC adapter cables are fully plugged in...
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... may not work properly with Your Computer Troubleshooting Techniques Printing problems For most printing problems, use the Modem Troubleshooter. • Check the port connection to see the HP logo, press F2 to reenable the mouse. Serial, parallel, and USB problems If a serial mouse doesn't work properly • In... Check that Serial Port is a 600-dpi (dots per inch) printer, try selecting a compatible printer driver for a 600-dpi HP LaserJet printer, try using is enabled. • If you are using the HP LaserJet IIIsi driver (300-dpi). Solving Problems with 600-dpi printers.
... may not work properly with Your Computer Troubleshooting Techniques Printing problems For most printing problems, use the Modem Troubleshooter. • Check the port connection to see the HP logo, press F2 to reenable the mouse. Serial, parallel, and USB problems If a serial mouse doesn't work properly • In... Check that Serial Port is a 600-dpi (dots per inch) printer, try selecting a compatible printer driver for a 600-dpi HP LaserJet printer, try using is enabled. • If you are using the HP LaserJet IIIsi driver (300-dpi). Solving Problems with 600-dpi printers.