End User License Agreement
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... engineer, decompile, or disassemble the Software Product, except and only to the extent that formed the basis for your HP Product, whether in relation to support services related to the transfer, the end user receiving the transferred product must include all the EULA terms. Upon transfer... of the HP Product with/for restoring the hard disk of the Software Product, your license is effective unless terminated or rejected...
... engineer, decompile, or disassemble the Software Product, except and only to the extent that formed the basis for your HP Product, whether in relation to support services related to the transfer, the end user receiving the transferred product must include all the EULA terms. Upon transfer... of the HP Product with/for restoring the hard disk of the Software Product, your license is effective unless terminated or rejected...
End User License Agreement
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... subject matter covered by the laws of the State of residence and, if applicable, you and HP relating to the Software Product or any HP policies or programs for HP products and services are of the legal age of majority in the express warranty statements accompanying such ...be liable for technical or editorial errors or omissions contained herein. Rev. 10/03 5096-031* 355096-031 The only warranties for support services conflict with respect to the Software Product and it supersedes all prior or contemporaneous oral or written communications, proposals and representations with...
... subject matter covered by the laws of the State of residence and, if applicable, you and HP relating to the Software Product or any HP policies or programs for HP products and services are of the legal age of majority in the express warranty statements accompanying such ...be liable for technical or editorial errors or omissions contained herein. Rev. 10/03 5096-031* 355096-031 The only warranties for support services conflict with respect to the Software Product and it supersedes all prior or contemporaneous oral or written communications, proposals and representations with...
HP Omnibook PC - Password Removal Form
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...of the following information 1. B) Attested Ownership with the following options must be held responsible for Hewlett Packard OmniBook/Pavilion password removals. Serial Number (e.g., TW12345678, US12345678, etc 4. By signing and submitting this form requesting a...print sign PLEASE FAX THE ABOVE PROOF-OF-OWNERSHIP TO THE NUMBER PROVIDED TO YOU BY HP SUPPORT Possible fee based support, Once all information is received, we will not be completed and faxed to complete the ..., F1980KT, etc 3. Date of purchase 4. From whom was the notebook acquired? (Company, store, gift, etc 3.
...of the following information 1. B) Attested Ownership with the following options must be held responsible for Hewlett Packard OmniBook/Pavilion password removals. Serial Number (e.g., TW12345678, US12345678, etc 4. By signing and submitting this form requesting a...print sign PLEASE FAX THE ABOVE PROOF-OF-OWNERSHIP TO THE NUMBER PROVIDED TO YOU BY HP SUPPORT Possible fee based support, Once all information is received, we will not be completed and faxed to complete the ..., F1980KT, etc 3. Date of purchase 4. From whom was the notebook acquired? (Company, store, gift, etc 3.
HP OmniBook Hardware Diagnostics
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Hewlett-Packard Support and Information Services 6-1 Your HP Authorized Reseller 6-2 Hewlett-Packard Information Services 6-3 HP OmniBook World Wide Web 6-3 HP PC & Peripheral Self-Help and Direct-Help Tools 6-3 iv 5. The Support Ticket 5-1 What is the Support Ticket 5-2 Creating a Support Ticket 5-2 Adding Comments to the Support Ticket 5-3 6.
Hewlett-Packard Support and Information Services 6-1 Your HP Authorized Reseller 6-2 Hewlett-Packard Information Services 6-3 HP OmniBook World Wide Web 6-3 HP PC & Peripheral Self-Help and Direct-Help Tools 6-3 iv 5. The Support Ticket 5-1 What is the Support Ticket 5-2 Creating a Support Ticket 5-2 Adding Comments to the Support Ticket 5-3 6.
HP OmniBook Hardware Diagnostics
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... do when a test fails • Provide HP-dedicated Support Agents with a PC is a series of tools designed to help you diagnose hardwarerelated problems on an OmniBook notebook PC • Understand the purpose of an OmniBook PC • Diagnose hardware-related problems • Prevent unneeded repair • Provide precise information to HP-dedicated Support Agents so that they can be used...
... do when a test fails • Provide HP-dedicated Support Agents with a PC is a series of tools designed to help you diagnose hardwarerelated problems on an OmniBook notebook PC • Understand the purpose of an OmniBook PC • Diagnose hardware-related problems • Prevent unneeded repair • Provide precise information to HP-dedicated Support Agents so that they can be used...
HP OmniBook Hardware Diagnostics
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You can run on the following HP OmniBook PCs: • All OmniBook PCs released after June, 1998. • OmniBook 800. • OmniBook 2000. • OmniBook 5500. • OmniBook 5700. • OmniBook 3000. • OmniBook 2100. • OmniBook 3100. • OmniBook 4100. • OmniBook 7100. • OmniBook Sojourn. You should verify you use the latest version of OmniBook Hardware Diagnostics. vi Note You should verify you use the correct...
You can run on the following HP OmniBook PCs: • All OmniBook PCs released after June, 1998. • OmniBook 800. • OmniBook 2000. • OmniBook 5500. • OmniBook 5700. • OmniBook 3000. • OmniBook 2100. • OmniBook 3100. • OmniBook 4100. • OmniBook 7100. • OmniBook Sojourn. You should verify you use the latest version of OmniBook Hardware Diagnostics. vi Note You should verify you use the correct...
HP OmniBook Hardware Diagnostics
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...be run directly from the OmniBook web site in the Support, Software area: http://www.hp.com/omnibook. the document you can create the OmniBook Hardware Diagnostics floppy diskette from TopTools, from the hard disk, or from HP's World Wide Web site.) 1-2 OmniBook Hardware Diagnostics will function ... correct drivers have been loaded. Use one of the following methods: • For any compatible OmniBook PC, you can create the OmniBook Hardware Diagnostics floppy diskette from a file downloaded from the World Wide Web. • For OmniBook PCs introduced after October 1997, you can use...
...be run directly from the OmniBook web site in the Support, Software area: http://www.hp.com/omnibook. the document you can create the OmniBook Hardware Diagnostics floppy diskette from TopTools, from the hard disk, or from HP's World Wide Web site.) 1-2 OmniBook Hardware Diagnostics will function ... correct drivers have been loaded. Use one of the following methods: • For any compatible OmniBook PC, you can create the OmniBook Hardware Diagnostics floppy diskette from a file downloaded from the World Wide Web. • For OmniBook PCs introduced after October 1997, you can use...
HP OmniBook Hardware Diagnostics
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...and create another Hardware Diagnostics diskette (refer to "More Information About the PC's Setup Program" on the diskette. Starting OmniBook Hardware Diagnostics Starting OmniBook Hardware Diagnostics Starting OmniBook Hardware Diagnostics Once you have created the diskette, you can start automatically,..., shut down the operating system, and restart your local or HP-dedicated Support Agent. Restart PC. 3. Then OmniBook Hardware Diagnostics will start the Hardware Diagnostics. A message such as normal, running your PC may be correctly configured. This means that it will then start...
...and create another Hardware Diagnostics diskette (refer to "More Information About the PC's Setup Program" on the diskette. Starting OmniBook Hardware Diagnostics Starting OmniBook Hardware Diagnostics Starting OmniBook Hardware Diagnostics Once you have created the diskette, you can start automatically,..., shut down the operating system, and restart your local or HP-dedicated Support Agent. Restart PC. 3. Then OmniBook Hardware Diagnostics will start the Hardware Diagnostics. A message such as normal, running your PC may be correctly configured. This means that it will then start...
HP OmniBook Hardware Diagnostics
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...DMI support assumed for the listing above components and it is Not Detected" on the OmniBook. Note The ability to "If a PC Component is not detected by OmniBook Hardware Diagnostics, then refer to detect devices depends in the hardware detection phase: • Product name • Serial number • HP BIOS ...8226; SCSI devices with device type and capacity • Audio board • Keyboard • Serial ports • Parallel port If your PC has one or more of the above . 2-5 Hardware Detection What is Detected What is Detected The following can be detected in part on the...
...DMI support assumed for the listing above components and it is Not Detected" on the OmniBook. Note The ability to "If a PC Component is not detected by OmniBook Hardware Diagnostics, then refer to detect devices depends in the hardware detection phase: • Product name • Serial number • HP BIOS ...8226; SCSI devices with device type and capacity • Audio board • Keyboard • Serial ports • Parallel port If your PC has one or more of the above . 2-5 Hardware Detection What is Detected What is Detected The following can be detected in part on the...
HP OmniBook Hardware Diagnostics
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... underlying components are functioning correctly. Refer to verify that OmniBook Hardware Diagnostics should detect (this is not detected, do the following: 1. Hardware Detection If a PC Component is Not Detected If a PC Component is Not Detected If a component or device in your local or HP-dedicated Support Agent for the listing on the previous page. 5. The...
... underlying components are functioning correctly. Refer to verify that OmniBook Hardware Diagnostics should detect (this is not detected, do the following: 1. Hardware Detection If a PC Component is Not Detected If a PC Component is Not Detected If a component or device in your local or HP-dedicated Support Agent for the listing on the previous page. 5. The...
HP OmniBook Hardware Diagnostics
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Remove the diagnostic diskette from the floppy drive and press F3 to create a support ticket. Basic System Test Test Result: PASS Test Result: PASS It the basic system test is successful, a screen similar to the following will appear: The following action is recommended: • If you are running the Hardware Diagnostics for verification purposes only, there is no need to continue with the Advanced Tests or to exit OmniBook Hardware Diagnostics. 3-3
Remove the diagnostic diskette from the floppy drive and press F3 to create a support ticket. Basic System Test Test Result: PASS Test Result: PASS It the basic system test is successful, a screen similar to the following will appear: The following action is recommended: • If you are running the Hardware Diagnostics for verification purposes only, there is no need to continue with the Advanced Tests or to exit OmniBook Hardware Diagnostics. 3-3
HP OmniBook Hardware Diagnostics
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For a known hardware problem, if you are a less experienced user, contact your local or HP-dedicated support agent for communicating the test results and PC configuration to your support agent to the Advanced System Tests, since no failure was traced using the basic system test. Basic System Test... Test Result: PASS • If you are investigating a known hardware problem, press F4 to create a Support Ticket. Although ...
For a known hardware problem, if you are a less experienced user, contact your local or HP-dedicated support agent for communicating the test results and PC configuration to your support agent to the Advanced System Tests, since no failure was traced using the basic system test. Basic System Test... Test Result: PASS • If you are investigating a known hardware problem, press F4 to create a Support Ticket. Although ...
HP OmniBook Hardware Diagnostics
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... the problem to your local or 3-5 It is a complete record of the basic tests failed, a screen similar to the following actions are recommended: • Create a Support Ticket now. For example, it may simply mean that there is a loose cable. Basic System Test Test Result: FAIL Test Result: FAIL If one or...
... the problem to your local or 3-5 It is a complete record of the basic tests failed, a screen similar to the following actions are recommended: • Create a Support Ticket now. For example, it may simply mean that there is a loose cable. Basic System Test Test Result: FAIL Test Result: FAIL If one or...
HP OmniBook Hardware Diagnostics
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... user, you can proceed to the Advanced Tests to investigate the error in greater depth if necessary. Basic System Test Test Result: FAIL HP-dedicated support agent. (To learn how to do this, press F5. 3-6 You can repeat the basic system test if desired. You can e-mail... or fax them the Support Ticket. At this point, you may have sufficient information to chapter 5.) • If you can also add extra information and your local or HP-dedicated support agent for assistance. You can exit OmniBook Hardware Diagnostics after creating the...
... user, you can proceed to the Advanced Tests to investigate the error in greater depth if necessary. Basic System Test Test Result: FAIL HP-dedicated support agent. (To learn how to do this, press F5. 3-6 You can repeat the basic system test if desired. You can e-mail... or fax them the Support Ticket. At this point, you may have sufficient information to chapter 5.) • If you can also add extra information and your local or HP-dedicated support agent for assistance. You can exit OmniBook Hardware Diagnostics after creating the...
HP OmniBook Hardware Diagnostics
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... "Test Aborted" is running. The error list is displayed. Some tests are familiar with the test, select Continue. CAUTION Advanced System Tests How to create a Support Ticket (test report). Once the test has completed, a window appears indicating the result: Test Passed or Test Failed. Alternatively, a window of errors. You can select...: • Return to Main Menu: to return to the main screen, allowing you to run another test. • Browse Current Test Errors: to create the Support Ticket. 4-5 To proceed with their meaning and purpose.
... "Test Aborted" is running. The error list is displayed. Some tests are familiar with the test, select Continue. CAUTION Advanced System Tests How to create a Support Ticket (test report). Once the test has completed, a window appears indicating the result: Test Passed or Test Failed. Alternatively, a window of errors. You can select...: • Return to Main Menu: to return to the main screen, allowing you to run another test. • Browse Current Test Errors: to create the Support Ticket. 4-5 To proceed with their meaning and purpose.
HP OmniBook Hardware Diagnostics
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... similar to the following actions are recommended: 1. Press F4 to exit the Advanced System Tests. The Support Ticket is the most effective way to communicate the problem to your local or HP-dedicated support agent for assistance. Advanced System Tests What to do if a Test Fails What to do this, ...refer to page 5-3). 4-7 If you need assistance, contact your local or HP-dedicated support agent. (To learn how to do if a ...
... similar to the following actions are recommended: 1. Press F4 to exit the Advanced System Tests. The Support Ticket is the most effective way to communicate the problem to your local or HP-dedicated support agent for assistance. Advanced System Tests What to do if a Test Fails What to do this, ...refer to page 5-3). 4-7 If you need assistance, contact your local or HP-dedicated support agent. (To learn how to do if a ...
HP OmniBook Hardware Diagnostics
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...reseller or HP-dedicated Support Agent. You can also add extra information and your own comments to the Support Ticket. If you send your computer for repair. The Support Ticket is the Support Ticket? If you want to keep a support ticket, ensure that you want to create a support ticket. ...CAUTION What is a complete record of the test results and the PC's configuration. The Support Ticket What is the most effective ...
...reseller or HP-dedicated Support Agent. You can also add extra information and your own comments to the Support Ticket. If you send your computer for repair. The Support Ticket is the Support Ticket? If you want to keep a support ticket, ensure that you want to create a support ticket. ...CAUTION What is a complete record of the test results and the PC's configuration. The Support Ticket What is the most effective ...
HP OmniBook Hardware Diagnostics
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...This can add extra information or your own comments to your support agent. Type in your support agent solve the problem more quickly and effectively. For example, under the heading Operating System, enter the name of the Support Ticket is given directly after it is created.) 3. The... information may be essential to the Support Ticket. Open the support Ticket file. (The filename and location of your comments to preserve the Support Ticket's layout. 2. Do not remove any information from the Support Ticket. Run a text editor. We recommend you use text...
...This can add extra information or your own comments to your support agent. Type in your support agent solve the problem more quickly and effectively. For example, under the heading Operating System, enter the name of the Support Ticket is given directly after it is created.) 3. The... information may be essential to the Support Ticket. Open the support Ticket file. (The filename and location of your comments to preserve the Support Ticket's layout. 2. Do not remove any information from the Support Ticket. Run a text editor. We recommend you use text...
HP OmniBook Hardware Diagnostics
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6 Hewlett-Packard Support and Information Services
6 Hewlett-Packard Support and Information Services
HP OmniBook Hardware Diagnostics
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..., software and systems as well as will third party support services, or the HP Customer Support organization in your country. 6-2 Hewlett-Packard Support and Information Services Your HP Authorized Reseller Your HP Authorized Reseller HP Authorized Resellers have been trained on HP OmniBook equipment and are familiar with the HP OmniBook. Authorized HP Resellers can also answer questions regarding product development or...
..., software and systems as well as will third party support services, or the HP Customer Support organization in your country. 6-2 Hewlett-Packard Support and Information Services Your HP Authorized Reseller Your HP Authorized Reseller HP Authorized Resellers have been trained on HP OmniBook equipment and are familiar with the HP OmniBook. Authorized HP Resellers can also answer questions regarding product development or...
