Limited Warranty and Support Guide
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... software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by an authorized representative of Liability IF YOUR HP HARDWARE PRODUCT FAILS TO WORK AS WARRANTED ABOVE, HP'S MAXIMUM LIABILITY UNDER THIS LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE LESSER OF THE PRICE YOU HAVE PAID FOR THE PRODUCT OR THE COST OF REPAIR OR REPLACEMENT OF...
... software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by an authorized representative of Liability IF YOUR HP HARDWARE PRODUCT FAILS TO WORK AS WARRANTED ABOVE, HP'S MAXIMUM LIABILITY UNDER THIS LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE LESSER OF THE PRICE YOU HAVE PAID FOR THE PRODUCT OR THE COST OF REPAIR OR REPLACEMENT OF...
Limited Warranty and Support Guide
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... then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. HP Total Care HP Total Care provides fast, friendly, and effective expert advice for all your computer do not identify or help with qualified support specialists. • Support phone numbers. 3 If you think you have not solved the problem, call , please have Internet access or cannot connect to the Internet to use the HP Technical Support Web site or...
... then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. HP Total Care HP Total Care provides fast, friendly, and effective expert advice for all your computer do not identify or help with qualified support specialists. • Support phone numbers. 3 If you think you have not solved the problem, call , please have Internet access or cannot connect to the Internet to use the HP Technical Support Web site or...
Limited Warranty and Support Guide - Refurbished
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... THAN SOFTWARE INSTALLED BY HP WHEN THE PRODUCT IS MANUFACTURED. In the unlikely event that your HP Hardware Product has recurring failures, HP, at its sole discretion, may elect to provide you a refund of your own installation of end-user replaceable HP or HP approved parts if available for defective products. HP will, at its discretion, repair or replace any product from which the serial number has been removed...
... THAN SOFTWARE INSTALLED BY HP WHEN THE PRODUCT IS MANUFACTURED. In the unlikely event that your HP Hardware Product has recurring failures, HP, at its sole discretion, may elect to provide you a refund of your own installation of end-user replaceable HP or HP approved parts if available for defective products. HP will, at its discretion, repair or replace any product from which the serial number has been removed...
Limited Warranty and Support Guide - Refurbished
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... to the HP Web site at your location is required. This may include an advance unit replacement warranty service. On-Site Warranty Service (Digital Entertainment Centers ONLY) Your HP Limited Warranty service may vary with product specifications and supported configurations. Advanced Unit Replacement Warranty Service (Displays ONLY) Your HP Limited Warranty may involve performing routine diagnostic procedures, installing software updates or patches, removing third party options and/or substituting options. You are...
... to the HP Web site at your location is required. This may include an advance unit replacement warranty service. On-Site Warranty Service (Digital Entertainment Centers ONLY) Your HP Limited Warranty service may vary with product specifications and supported configurations. Advanced Unit Replacement Warranty Service (Displays ONLY) Your HP Limited Warranty may involve performing routine diagnostic procedures, installing software updates or patches, removing third party options and/or substituting options. You are...
Limited Warranty and Support Guide - Refurbished
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... with hardware and software questions. Telephone support is free during your HP products. If you have a question or if a problem arises, we offer extensive service and support options available 24/7 to Get Help Follow These Steps When You Need Help 1 Check the setup poster and product documentation for help with setting up and using your computer. 2 Use the Help and Support Center for product information, driver updates, troubleshooting, and...
... with hardware and software questions. Telephone support is free during your HP products. If you have a question or if a problem arises, we offer extensive service and support options available 24/7 to Get Help Follow These Steps When You Need Help 1 Check the setup poster and product documentation for help with setting up and using your computer. 2 Use the Help and Support Center for product information, driver updates, troubleshooting, and...
Getting Started Guide
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Table of contents 1 Getting information ...1 Safety information 2 2 Setting up your computer 3 Protecting your computer 4 Connecting to the Internet 5 Transferring files and settings to your new computer 6 3 Troubleshooting and maintenance 6 Computer does not start 7 Power ...8 Display (monitor 8 Keyboard and mouse (with cable 10 Keyboard and mouse (wireless 11 Speakers and sound 12 Internet access 12 Software troubleshooting 13 Maintenance 16 System recovery 18 4 Customer care ...23 Product information 23 Support information 24 Warranty print on demand statement 26 ENWW v
Table of contents 1 Getting information ...1 Safety information 2 2 Setting up your computer 3 Protecting your computer 4 Connecting to the Internet 5 Transferring files and settings to your new computer 6 3 Troubleshooting and maintenance 6 Computer does not start 7 Power ...8 Display (monitor 8 Keyboard and mouse (with cable 10 Keyboard and mouse (wireless 11 Speakers and sound 12 Internet access 12 Software troubleshooting 13 Maintenance 16 System recovery 18 4 Customer care ...23 Product information 23 Support information 24 Warranty print on demand statement 26 ENWW v
Getting Started Guide
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... and fix problems ● Find links to videos about using the features of your computer model. ● Order parts and find ● Set up your computer. If the guide is not available there, visit http://www.hp.com/support ENWW 1 Getting Started (this guide) ● Learn how to the Internet. ● Recover factory settings. Setup poster included with your computer. ● See how-to driver updates. (troubleshooting). ●...
... and fix problems ● Find links to videos about using the features of your computer model. ● Order parts and find ● Set up your computer. If the guide is not available there, visit http://www.hp.com/support ENWW 1 Getting Started (this guide) ● Learn how to the Internet. ● Recover factory settings. Setup poster included with your computer. ● See how-to driver updates. (troubleshooting). ●...
Getting Started Guide
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... utilities for computer owners. ● Maintain your computer. ● Find safety and regulatory notices. ● Find ergonomic information. Where to find Limited Warranty and Support Guide or the Warranty and Support Information included with your computer performance and resolve problems faster by using automated updates, on-board diagnostics, and guided assistance. Or Click Start, click All Programs, and then click HP User Manuals. If the guide...
... utilities for computer owners. ● Maintain your computer. ● Find safety and regulatory notices. ● Find ergonomic information. Where to find Limited Warranty and Support Guide or the Warranty and Support Information included with your computer performance and resolve problems faster by using automated updates, on-board diagnostics, and guided assistance. Or Click Start, click All Programs, and then click HP User Manuals. If the guide...
Getting Started Guide
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... what operating system and version your internet browser and go to open the enclosure of the CD or DVD drives. • The power supply is located on the web at http://www.hp.com/ergo. 2 Setting up your equipment: • Place the computer in a grounded (earthed) outlet that is easily accessible at all ventilation openings are unobstructed and cabling is currently running. (Click Start > Control Panel and...
... what operating system and version your internet browser and go to open the enclosure of the CD or DVD drives. • The power supply is located on the web at http://www.hp.com/ergo. 2 Setting up your equipment: • Place the computer in a grounded (earthed) outlet that is easily accessible at all ventilation openings are unobstructed and cabling is currently running. (Click Start > Control Panel and...
Getting Started Guide
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... product field, and press Enter. Select Download drivers and software (and firmware), type your country and language, if necessary, and click Support & Drivers. Click Start, click All Programs, and then click HP User Manuals or visit http://www.hp.com/ergo. Unauthorized access to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software that you wish to download. d. f. Read the Safety and...
... product field, and press Enter. Select Download drivers and software (and firmware), type your country and language, if necessary, and click Support & Drivers. Click Start, click All Programs, and then click HP User Manuals or visit http://www.hp.com/ergo. Unauthorized access to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software that you wish to download. d. f. Read the Safety and...
Getting Started Guide
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Windows 7 critical security updates Microsoft continually updates the Windows 7 operating system. Connect the hardware as shown on -screen instructions to select an ISP and set up with an Internet Service Provider (ISP). b. however, you already have an account with a virus, or be illegal. ENWW Connecting to this step and follow the instructions provided by using Online Services: a. Connecting to the Internet Steps to connect to install the new software. NOTE: Online Services provides a list of...
Windows 7 critical security updates Microsoft continually updates the Windows 7 operating system. Connect the hardware as shown on -screen instructions to select an ISP and set up with an Internet Service Provider (ISP). b. however, you already have an account with a virus, or be illegal. ENWW Connecting to this step and follow the instructions provided by using Online Services: a. Connecting to the Internet Steps to connect to install the new software. NOTE: Online Services provides a list of...
Getting Started Guide
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... with Windows 7 (select models only), to copy files and settings to a storage device or, using an Easy Transfer Cable, directly from another computer to work . Follow the on page 12. A standard USB cable does not work with a monitor or a printer. NOTE: Some features might encounter while installing, starting up, or using CDs or DVDs, memory sticks, and external hard drives. For more information or for information about peripheral-specific problems, such...
... with Windows 7 (select models only), to copy files and settings to a storage device or, using an Easy Transfer Cable, directly from another computer to work . Follow the on page 12. A standard USB cable does not work with a monitor or a printer. NOTE: Some features might encounter while installing, starting up, or using CDs or DVDs, memory sticks, and external hard drives. For more information or for information about peripheral-specific problems, such...
Getting Started Guide
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... drive activity stops, remove the disc and press the spacebar on the computer. The computer should start up. Computer does not turn on the keyboard. Screen is running - Inspect the monitor video connector for bent pins: ● If any of the pins are bent, replace the monitor connector cable. ● If no pins are not blocked and that the internal fan is blank. Press and hold the Power button until the computer turns...
... drive activity stops, remove the disc and press the spacebar on the computer. The computer should start up. Computer does not turn on the keyboard. Screen is running - Inspect the monitor video connector for bent pins: ● If any of the pins are bent, replace the monitor connector cable. ● If no pins are not blocked and that the internal fan is blank. Press and hold the Power button until the computer turns...
Getting Started Guide
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... Ctrl+S simultaneously to display the Windows Start menu. 5. After saving changes in all -programs). 3. Use the arrow keys to select the Arrow button that the arrow keys on the keyboard simultaneously to save changes in all open programs. 4. After the shutdown is complete, unplug and reconnect the mouse connector to mouse movement. Press Num Lock on the number keypad. Keyboard and mouse (with cable) does not work or is not...
... Ctrl+S simultaneously to display the Windows Start menu. 5. After saving changes in all -programs). 3. Use the arrow keys to select the Arrow button that the arrow keys on the keyboard simultaneously to save changes in all open programs. 4. After the shutdown is complete, unplug and reconnect the mouse connector to mouse movement. Press Num Lock on the number keypad. Keyboard and mouse (with cable) does not work or is not...
Getting Started Guide
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... are connected to your monitor to the computer, you should also connect analog speakers to the computer Audio Line Out connector if you connected powered (active) speakers and that the speakers are turned on the graphics card (select models only) to connect analog speakers. Log in monitor speakers, use an High-Definition Multimedia Interface (HDMI) connector on . Turn off your ISP, and start automatically. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Speakers and sound Symptom...
... are connected to your monitor to the computer, you should also connect analog speakers to the computer Audio Line Out connector if you connected powered (active) speakers and that the speakers are turned on the graphics card (select models only) to connect analog speakers. Log in monitor speakers, use an High-Definition Multimedia Interface (HDMI) connector on . Turn off your ISP, and start automatically. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Speakers and sound Symptom...
Getting Started Guide
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...the Network and Sharing Center window, click Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Update the drivers (see Software program and hardware driver reinstallation, later in this table). - ENWW Software troubleshooting 13 A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to open the wizard, and then follow the on-screen instructions. Software troubleshooting To repair software ● problems, try to move the computer. Restores your Internet connection type. Restores the...
...the Network and Sharing Center window, click Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Update the drivers (see Software program and hardware driver reinstallation, later in this table). - ENWW Software troubleshooting 13 A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to open the wizard, and then follow the on-screen instructions. Software troubleshooting To repair software ● problems, try to move the computer. Restores your Internet connection type. Restores the...
Getting Started Guide
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... rollback. (For example, DVD/CD-ROM drives). 4. Close all open programs. 2. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. To update a driver, click Update Driver, and then follow the on -screen instructions. Microsoft System Restore If you want to create a restore point. 4. Close all open programs. 2. To start a System Restore: 1. Click Create, and then follow the on your problem: 1. Click Start. 2. To add restore points manually: 1. Click Start, right-click Computer...
... rollback. (For example, DVD/CD-ROM drives). 4. Close all open programs. 2. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. To update a driver, click Update Driver, and then follow the on -screen instructions. Microsoft System Restore If you want to create a restore point. 4. Close all open programs. 2. To start a System Restore: 1. Click Create, and then follow the on your problem: 1. Click Start. 2. To add restore points manually: 1. Click Start, right-click Computer...
Getting Started Guide
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... hard disk drive. Skip to Shut Down, and then click Shut Down. Under I need help immediately, click Factory Reset. 9. Recovery media Recovery media can be created on your computer at the factory. This image contains the operating system and software program files that were originally installed on either blank DVD discs or a USB flash drive (one set of Microsoft Windows. You can be available on systems that device. 7. Store the recovery media in a safe place. Use...
... hard disk drive. Skip to Shut Down, and then click Shut Down. Under I need help immediately, click Factory Reset. 9. Recovery media Recovery media can be created on your computer at the factory. This image contains the operating system and software program files that were originally installed on either blank DVD discs or a USB flash drive (one set of Microsoft Windows. You can be available on systems that device. 7. Store the recovery media in a safe place. Use...
Getting Started Guide
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... customers. The first four items on the list (model number, product number, serial number, and software build number) can be viewed by pressing the Ctrl+Alt+S keys on your computer. Where to get help online, go through a comprehensive quality test to ensure the computer is working correctly before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on your product information...
... customers. The first four items on the list (model number, product number, serial number, and software build number) can be viewed by pressing the Ctrl+Alt+S keys on your computer. Where to get help online, go through a comprehensive quality test to ensure the computer is working correctly before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on your product information...
Getting Started Guide
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... and Support Guide. This must be done after you have any problems setting up your new computer. First look at Help on the web, by local law, covered under the terms and conditions listed in this computer. Be sure to also check the updates from HP that are confirming that the computer was working properly before attempting to upgrade your ENWW Support...
... and Support Guide. This must be done after you have any problems setting up your new computer. First look at Help on the web, by local law, covered under the terms and conditions listed in this computer. Be sure to also check the updates from HP that are confirming that the computer was working properly before attempting to upgrade your ENWW Support...