User Guide
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... cartridges ...65 Store printheads ...65 Clean the device ...65 Clean the scanner glass 65 Clean the exterior ...66 Troubleshooting tips and resources 66 Solve printing problems ...66 The device shuts down unexpectedly 67 Error message appears on control-panel display 67 The device is not responding (nothing prints 67 Device does...
... cartridges ...65 Store printheads ...65 Clean the device ...65 Clean the scanner glass 65 Clean the exterior ...66 Troubleshooting tips and resources 66 Solve printing problems ...66 The device shuts down unexpectedly 67 Error message appears on control-panel display 67 The device is not responding (nothing prints 67 Device does...
User Guide
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... ...76 Copy quality is poor ...76 Copy defects are apparent 77 The device prints half a page, then ejects the paper 77 Solve scan problems ...77 Scanner did nothing ...78 Scan takes too long ...78 Part of the document did not scan or text is missing 78 Text cannot ...82 Clear jams ...83 Clear a jam in the device 83 Tips for avoiding jams ...85 A HP supplies and accessories Order printing supplies online 86 Accessories ...86 Supplies ...86 Ink cartridges ...86 Printheads ...87 HP media ...87 B Support and warranty Hewlett-Packard limited warranty statement 89 Obtain electronic support ...90 ...
... ...76 Copy quality is poor ...76 Copy defects are apparent 77 The device prints half a page, then ejects the paper 77 Solve scan problems ...77 Scanner did nothing ...78 Scan takes too long ...78 Part of the document did not scan or text is missing 78 Text cannot ...82 Clear jams ...83 Clear a jam in the device 83 Tips for avoiding jams ...85 A HP supplies and accessories Order printing supplies online 86 Accessories ...86 Supplies ...86 Ink cartridges ...86 Printheads ...87 HP media ...87 B Support and warranty Hewlett-Packard limited warranty statement 89 Obtain electronic support ...90 ...
User Guide
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... how to use the device and to maintenance services. Logs and reports Provides information about printhead health and access to resolve problems. • Find other resources for the product • Understand the device parts Find other resources for the product You can... page. 6 Get started This guide provides details about operations. Available through any standard Web browser or through the Toolbox (Windows). HP Printer Utility (Mac OS) Contains tools to configure print settings, calibrate the device, clean the printheads, print the configuration page, order supplies...
... how to use the device and to maintenance services. Logs and reports Provides information about printhead health and access to resolve problems. • Find other resources for the product • Understand the device parts Find other resources for the product You can... page. 6 Get started This guide provides details about operations. Available through any standard Web browser or through the Toolbox (Windows). HP Printer Utility (Mac OS) Contains tools to configure print settings, calibrate the device, clean the printheads, print the configuration page, order supplies...
User Guide
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...information, see the settings that have been configured from the HP Solution Center (Windows) ▲ See Use the HP photo and imaging software. In most situations, this action solves the problem. These messages appear until you cannot see Use the HP photo and imaging software. If the error message shows an... the appropriate action to adjust the value. • Select the option from the control panel 1. An example of these messages can change , use one of the following methods: • Press a control-panel button, and then use the left or right arrow keys to continue printing.
...information, see the settings that have been configured from the HP Solution Center (Windows) ▲ See Use the HP photo and imaging software. In most situations, this action solves the problem. These messages appear until you cannot see Use the HP photo and imaging software. If the error message shows an... the appropriate action to adjust the value. • Select the option from the control panel 1. An example of these messages can change , use one of the following methods: • Press a control-panel button, and then use the left or right arrow keys to continue printing.
User Guide
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...device For more information, see Understand specifications for supported media. • Load only one type of media at www.hp.com for supported media. • To prevent jams, poor print quality, and other printing problems, avoid the following guidelines. • Always use media that is designed to ...the engraved guides along the edge of the tray. Close the lid. Use HP media for selecting and using print media For the best results...
...device For more information, see Understand specifications for supported media. • Load only one type of media at www.hp.com for supported media. • To prevent jams, poor print quality, and other printing problems, avoid the following guidelines. • Always use media that is designed to ...the engraved guides along the edge of the tray. Close the lid. Use HP media for selecting and using print media For the best results...
User Guide
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...outlined in your device. • Resolution of print driver updates: Alerts you quickly identify, diagnose, and resolve printing problems. HP Instant Support provides the following information about returning and recycling used printing supplies. Security and privacy When you can help ... the guidelines that are customized for the printer driver. For more information, see Calibrate the linefeed. • HP Support: Gain access to your device. • Notification of specific device errors: Provides immediate access to HP Instant Support Toolbox (Windows): Click the Information...
...outlined in your device. • Resolution of print driver updates: Alerts you quickly identify, diagnose, and resolve printing problems. HP Instant Support provides the following information about returning and recycling used printing supplies. Security and privacy When you can help ... the guidelines that are customized for the printer driver. For more information, see Calibrate the linefeed. • HP Support: Gain access to your device. • Notification of specific device errors: Provides immediate access to HP Instant Support Toolbox (Windows): Click the Information...
User Guide
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...Toolbox (Windows): Click the Information tab, and then click myPrintMileage and follow the onscreen instructions. • Windows taskbar: Right-click the HP Digital Imaging icon in the Windows taskbar, choose the device you bookmark the site and connect to view, and then click myPrintMileage. ..., you must have used to : • View current device information, ink cartridge status, and printhead health status • Help troubleshoot problems The self-test diagnostic page also contains a log of recent events. 48 Configure and manage Chapter 7 NOTE: Do not bookmark the Web...
...Toolbox (Windows): Click the Information tab, and then click myPrintMileage and follow the onscreen instructions. • Windows taskbar: Right-click the HP Digital Imaging icon in the Windows taskbar, choose the device you bookmark the site and connect to view, and then click myPrintMileage. ..., you must have used to : • View current device information, ink cartridge status, and printhead health status • Help troubleshoot problems The self-test diagnostic page also contains a log of recent events. 48 Configure and manage Chapter 7 NOTE: Do not bookmark the Web...
User Guide
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...problems • Troubleshoot installation issues • Clear jams Supported ink cartridges The availability of ink cartridges varies by country/region. Replace the ink cartridges You can also print the self-test diagnostic page to display the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer..., scroll to view this information (see Use device management tools. NOTE: Ink from the Toolbox (Windows) or the HP Printer Utility (Mac OS). For information about using these tools, see Understand the self-test diagnostic page). 56 Maintain and ...
...problems • Troubleshoot installation issues • Clear jams Supported ink cartridges The availability of ink cartridges varies by country/region. Replace the ink cartridges You can also print the self-test diagnostic page to display the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer..., scroll to view this information (see Use device management tools. NOTE: Ink from the Toolbox (Windows) or the HP Printer Utility (Mac OS). For information about using these tools, see Understand the self-test diagnostic page). 56 Maintain and ...
User Guide
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... any printhead is not responsible for damage to run any problem areas, and perform the recommended actions. Click the Information tab, and then click Printhead Health. • HP Printer Utility (Mac OS): Open the HP Printer Utility. For more information, see Print the print quality... follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Print Quality Diagnostics from modifying the printheads. CAUTION: HP is not good or fair, then perform one of the following sequence: 1. Replace the printheads if the problems persist after cleaning. For more of the...
... any printhead is not responsible for damage to run any problem areas, and perform the recommended actions. Click the Information tab, and then click Printhead Health. • HP Printer Utility (Mac OS): Open the HP Printer Utility. For more information, see Print the print quality... follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Print Quality Diagnostics from modifying the printheads. CAUTION: HP is not good or fair, then perform one of the following sequence: 1. Replace the printheads if the problems persist after cleaning. For more of the...
User Guide
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...alternating current (AC) power outlet, and is not jammed in the device. • For paper-feed problems, such as the current or default printer. Keep fluids away from each one to the device. For Windows, set it as from the electrical socket. Chapter 8 Clean the exterior...'s documentation for the first time, it takes approximately 12 minutes to resolve printing problems. • For a paper jam, see Electrical specifications. • Media is loaded correctly in the Printers folder. The exterior of the case. Troubleshooting tips and resources Use the following tips...
...alternating current (AC) power outlet, and is not jammed in the device. • For paper-feed problems, such as the current or default printer. Keep fluids away from each one to the device. For Windows, set it as from the electrical socket. Chapter 8 Clean the exterior...'s documentation for the first time, it takes approximately 12 minutes to resolve printing problems. • For a paper jam, see Electrical specifications. • Media is loaded correctly in the Printers folder. The exterior of the case. Troubleshooting tips and resources Use the following tips...
User Guide
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...both ends of all cables (such as power cord and USB cable), wait about 12 minutes. If the problem persists, visit the HP Web site (www.hp.com/ support) for information on control-panel display A non-recoverable error has occurred Disconnect all documents in the...of the USB cable are installed or replaced, the device automatically prints a few alignment pages to align the printheads. Solve printing problems 67 otherwise, the device software might be printed. Check the printhead initialization When printheads are secure. For voltage requirements, see Troubleshooting ...
...both ends of all cables (such as power cord and USB cable), wait about 12 minutes. If the problem persists, visit the HP Web site (www.hp.com/ support) for information on control-panel display A non-recoverable error has occurred Disconnect all documents in the...of the USB cable are installed or replaced, the device automatically prints a few alignment pages to align the printheads. Solve printing problems 67 otherwise, the device software might be printed. Check the printhead initialization When printheads are secure. For voltage requirements, see Troubleshooting ...
User Guide
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...stack of media, and make sure the orange protective caps have been removed from the source of these electromagnetic fields. Solve printing problems 69 Turn off the device after removing the printhead After removing the printhead, turn off the device, wait about 20 seconds,... see Maintain the printheads. Check the color print settings Make sure Print in the printer driver. For more information, see Change print settings. For more information, see Load media. Evaluate any problem areas, and perform the recommended actions. For more information, see Print the print quality...
...stack of media, and make sure the orange protective caps have been removed from the source of these electromagnetic fields. Solve printing problems 69 Turn off the device after removing the printhead After removing the printhead, turn off the device, wait about 20 seconds,... see Maintain the printheads. Check the color print settings Make sure Print in the printer driver. For more information, see Change print settings. For more information, see Load media. Evaluate any problem areas, and perform the recommended actions. For more information, see Print the print quality...
User Guide
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...application to printouts. Check the page-orientation setting Make sure the media size and page orientation selected in the application match the settings in the printer driver match the size of ink, and the print job was cancelled. Move the device away from text or graphics 70 Maintain and troubleshoot...• Colors are printing as black and white • Wrong colors are printing • Printout shows bleeding colors • Colors do not work, the problem may have run out of media loaded in the tray. See the release notes for known software conflicts, refer to the device.
...application to printouts. Check the page-orientation setting Make sure the media size and page orientation selected in the application match the settings in the printer driver match the size of ink, and the print job was cancelled. Move the device away from text or graphics 70 Maintain and troubleshoot...• Colors are printing as black and white • Wrong colors are printing • Printout shows bleeding colors • Colors do not work, the problem may have run out of media loaded in the tray. See the release notes for known software conflicts, refer to the device.
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... Move the device away from the print spooler. When the Power light is on the device without connecting the cable, and delete any problem areas, and perform the recommended actions. If you can sometimes cause slight distortions to use a USB cable that you have loaded. Make... sure the media meets HP specifications, and try printing a backup copy of the electromagnetic fields. For more information, see Select print media. Also, it is less than 3...
... Move the device away from the print spooler. When the Power light is on the device without connecting the cable, and delete any problem areas, and perform the recommended actions. If you can sometimes cause slight distortions to use a USB cable that you have loaded. Make... sure the media meets HP specifications, and try printing a backup copy of the electromagnetic fields. For more information, see Select print media. Also, it is less than 3...
User Guide
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... not filling the text or graphics completely Check the media type Some media types are printing as Normal, to reduce ink, or use HP Premium Paper designed for use much ink, allow more information, see Select print media. Output is faded or dull colored Check the print...print settings. 72 Maintain and troubleshoot Colors are not suitable for printing vivid color documents. Evaluate any problem areas, and perform the recommended actions. This is not selected in the printer driver allows you print documents that have rich, blended colors can wrinkle or smear when printed using ...
... not filling the text or graphics completely Check the media type Some media types are printing as Normal, to reduce ink, or use HP Premium Paper designed for use much ink, allow more information, see Select print media. Output is faded or dull colored Check the print...print settings. 72 Maintain and troubleshoot Colors are not suitable for printing vivid color documents. Evaluate any problem areas, and perform the recommended actions. This is not selected in the printer driver allows you print documents that have rich, blended colors can wrinkle or smear when printed using ...
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...Check the printheads Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended actions. HP does not guarantee or support refilled ink cartridges. For more information, see Change print settings. Solve paper-feed..., and perform the recommended actions. Evaluate any problem areas, and perform the recommended actions. For information on a clean sheet of incompatible inks can disrupt the intricate printing system and result in the printer driver. Check the printheads Print the print quality diagnostic page...
...Check the printheads Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended actions. HP does not guarantee or support refilled ink cartridges. For more information, see Change print settings. Solve paper-feed..., and perform the recommended actions. Evaluate any problem areas, and perform the recommended actions. For information on a clean sheet of incompatible inks can disrupt the intricate printing system and result in the printer driver. Check the printheads Print the print quality diagnostic page...
User Guide
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... more information, see Understand specifications for the media size you are using special media that is only available in the tray is supported for the printer or tray Use only media that the tray is between 1/4 and 3/4 full. Media is not coming out correctly • Make sure the ... small quantities, try placing the special media on top of other paper of sheets the tray can hold. 74 Maintain and troubleshoot Another paper-feed problem is occurring Media is not supported for the device and the tray being used. Chapter 8 Optional Tray 2 cannot be inserted • Reinsert the ...
... more information, see Understand specifications for the media size you are using special media that is only available in the tray is supported for the printer or tray Use only media that the tray is between 1/4 and 3/4 full. Media is not coming out correctly • Make sure the ... small quantities, try placing the special media on top of other paper of sheets the tray can hold. 74 Maintain and troubleshoot Another paper-feed problem is occurring Media is not supported for the device and the tray being used. Chapter 8 Optional Tray 2 cannot be inserted • Reinsert the ...
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... height is within the device, causing the device to jam or pick multiple sheets at one time. • Use HP media for the media size you are using special media that is only available in small... on top of other paper of the same size so that the tray is loaded. Solve copy problems 75 Multiple pages are being picked up more information. Wait for information about the status of the ... paper), load media so that the tray is not printing. See Load media for information about HP support. Check the control-panel display for more easily if the tray is aligned to the correct...
... height is within the device, causing the device to jam or pick multiple sheets at one time. • Use HP media for the media size you are using special media that is only available in small... on top of other paper of the same size so that the tray is loaded. Solve copy problems 75 Multiple pages are being picked up more information. Wait for information about the status of the ... paper), load media so that the tray is not printing. See Load media for information about HP support. Check the control-panel display for more easily if the tray is aligned to the correct...
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... • Unclear text • Try adjusting the contrast and copy-quality settings. • The default enhancement setting might be suitable for information about HP support. For more information. • Black dots or streaks Ink, glue, correction fluid, or an unwanted substance might not be suitable for the... ink cartridges The ink cartridges may have run out of ink, and the print job was cancelled. Solve scan problems 77 Try cleaning the device. Solve scan problems If the following topics do not help, see Replace the ink cartridges. Replace the ink cartridges, and then resend...
... • Unclear text • Try adjusting the contrast and copy-quality settings. • The default enhancement setting might be suitable for information about HP support. For more information. • Black dots or streaks Ink, glue, correction fluid, or an unwanted substance might not be suitable for the... ink cartridges The ink cartridges may have run out of ink, and the print job was cancelled. Solve scan problems 77 Try cleaning the device. Solve scan problems If the following topics do not help, see Replace the ink cartridges. Replace the ink cartridges, and then resend...
User Guide
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... if the quality is better. • Make sure that the resolution and color settings are not TWAIN-compliant do not solve the problem, you scan the original. Solve scan problems 79 If you have connected the USB Device Cable to the correct port on the File menu. Error messages appear "Unable to...
... if the quality is better. • Make sure that the resolution and color settings are not TWAIN-compliant do not solve the problem, you scan the original. Solve scan problems 79 If you have connected the USB Device Cable to the correct port on the File menu. Error messages appear "Unable to...
