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......31 To open the Toolbox 31 Toolbox tabs ...31 HP Printer Utility (Mac OS 32 To open the HP Printer Utility 32 HP Printer Utility panels 32 Network Printer Setup Utility (Mac OS 33 HP Web Jetadmin software 33 HP Instant Support ...34 Security and privacy 34 To gain access...ink cartridges ...45 Maintain the printheads ...46 To check printhead health 47 To print the print quality diagnostic page 47 To align the printheads ...48 To calibrate the linefeed 49 To clean the printheads ...49 To clean the printhead contacts manually 49 To replace the printheads 52 Store printing supplies ......
......31 To open the Toolbox 31 Toolbox tabs ...31 HP Printer Utility (Mac OS 32 To open the HP Printer Utility 32 HP Printer Utility panels 32 Network Printer Setup Utility (Mac OS 33 HP Web Jetadmin software 33 HP Instant Support ...34 Security and privacy 34 To gain access...ink cartridges ...45 Maintain the printheads ...46 To check printhead health 47 To print the print quality diagnostic page 47 To align the printheads ...48 To calibrate the linefeed 49 To clean the printheads ...49 To clean the printhead contacts manually 49 To replace the printheads 52 Store printing supplies ......
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...unexpectedly 55 All device lights are on or flashing 55 The device is not responding (nothing prints 55 Device does not accept printhead 56 Device takes a long time to print 56 Blank or partial page printed 57 Something on the page is missing or ...control-panel lights 70 Interpreting network connector lights 75 A HP supplies and accessories Order printing supplies online 76 Accessories ...76 Supplies ...76 Ink cartridges ...76 Printheads ...77 HP media ...77 B Support and warranty Obtain electronic support ...78 Obtain HP telephone support 78 Before you call ...78 Telephone support ...
...unexpectedly 55 All device lights are on or flashing 55 The device is not responding (nothing prints 55 Device does not accept printhead 56 Device takes a long time to print 56 Blank or partial page printed 57 Something on the page is missing or ...control-panel lights 70 Interpreting network connector lights 75 A HP supplies and accessories Order printing supplies online 76 Accessories ...76 Supplies ...76 Ink cartridges ...76 Printheads ...77 HP media ...77 B Support and warranty Obtain electronic support ...78 Obtain HP telephone support 78 Before you call ...78 Telephone support ...
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Hewlett-Packard limited warranty statement 81 Prepare the device for shipment 82 Remove the ink cartridges and printheads before shipment 82 Pack the device ...84 C Device specifications Physical specifications ...86 Product features and capacities 86 Processor and memory specifications 87 System requirements ...87 ... safety data sheets 93 Recycling ...93 Product packaging ...94 Plastics ...94 Disposal of waste equipment by users in private households in the European Union ...94 HP products and supplies 94 Index...95 4
Hewlett-Packard limited warranty statement 81 Prepare the device for shipment 82 Remove the ink cartridges and printheads before shipment 82 Pack the device ...84 C Device specifications Physical specifications ...86 Product features and capacities 86 Processor and memory specifications 87 System requirements ...87 ... safety data sheets 93 Recycling ...93 Product packaging ...94 Plastics ...94 Disposal of waste equipment by users in private households in the European Union ...94 HP products and supplies 94 Index...95 4
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... with the device software. For more information, see Control panel. Control panel Provides status, error, and warning information about printhead health and access to maintenance services. Get started This guide provides details about how to use the device and to resolve ...manage the device. Available from the Web site. Toolbox (Microsoft® Windows®) Provides information about operations. For more information, see HP Printer Utility (Mac OS). For more information, see Monitor the device. Self-test diagnostic page • Device information: • ...
... with the device software. For more information, see Control panel. Control panel Provides status, error, and warning information about printhead health and access to maintenance services. Get started This guide provides details about how to use the device and to resolve ...manage the device. Available from the Web site. Toolbox (Microsoft® Windows®) Provides information about operations. For more information, see HP Printer Utility (Mac OS). For more information, see Monitor the device. Self-test diagnostic page • Device information: • ...
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... 10 Top cover Control panel For more information about interpreting control-panel lights, see Control-panel lights reference. 1 Ink cartridge lights 2 Printhead lights 3 Configuration Page button 4 Cancel button 5 Resume button and light 6 Power button and light (available with some models) Back view 1 Power input 2 Ethernet network port (...
... 10 Top cover Control panel For more information about interpreting control-panel lights, see Control-panel lights reference. 1 Ink cartridge lights 2 Printhead lights 3 Configuration Page button 4 Cancel button 5 Resume button and light 6 Power button and light (available with some models) Back view 1 Power input 2 Ethernet network port (...
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... device. NOTE: The ink levels shown are being processed, the operating status of the device, and the status of ink cartridges and printheads. • Network Settings: To print the network configuration page, press (Configuration Page button). • Printer status information: Click the ... the inklevel information, and then scroll to obtain the following ... Use this tool... Control panel Embedded Web server Toolbox (Windows) HP Printer Utility (Mac OS) to display the Cartridge Details button. Actual ink volumes may vary. Ink cartridge information: Open the Information...
... device. NOTE: The ink levels shown are being processed, the operating status of the device, and the status of ink cartridges and printheads. • Network Settings: To print the network configuration page, press (Configuration Page button). • Printer status information: Click the ... the inklevel information, and then scroll to obtain the following ... Use this tool... Control panel Embedded Web server Toolbox (Windows) HP Printer Utility (Mac OS) to display the Cartridge Details button. Actual ink volumes may vary. Ink cartridge information: Open the Information...
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... for the device. Information tab options include: • Hardware information • myPrintmileage (if installed) • HP Instant Support • HP printhead health Use device management tools 31 Toolbox (Windows) The Toolbox provides maintenance information about the device. NOTE: The Toolbox... can be installed from which you can call to myPrintMileage and shows the device hardware and printhead health information. For more information, see HP Instant Support and myPrintMileage. Tabs Estimated Ink Level Information Contents • Ink Level Information: ...
... for the device. Information tab options include: • Hardware information • myPrintmileage (if installed) • HP Instant Support • HP printhead health Use device management tools 31 Toolbox (Windows) The Toolbox provides maintenance information about the device. NOTE: The Toolbox... can be installed from which you can call to myPrintMileage and shows the device hardware and printhead health information. For more information, see HP Instant Support and myPrintMileage. Tabs Estimated Ink Level Information Contents • Ink Level Information: ...
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... print settings, calibrate the device, clean the printheads, print the self-test diagnostic page, order supplies online, and find Web site support information. • To open the HP Printer Utility • HP Printer Utility panels To open the HP Printer Utility 1. HP Printer Utility (Mac OS) The HP Printer Utility contains tools to diagnose issues affecting...
... print settings, calibrate the device, clean the printheads, print the self-test diagnostic page, order supplies online, and find Web site support information. • To open the HP Printer Utility • HP Printer Utility panels To open the HP Printer Utility 1. HP Printer Utility (Mac OS) The HP Printer Utility contains tools to diagnose issues affecting...
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..., and wired settings such as the self-test diagnostic page. • HP Support: Gain access to HP Web site where you to set the tray priority. For more information, see To clean the printheads. • Align: Guides you through cleaning the printheads. Follow the onscreen instructions to change network settings. From the Finder, select...
..., and wired settings such as the self-test diagnostic page. • HP Support: Gain access to HP Web site where you to set the tray priority. For more information, see To clean the printheads. • Align: Guides you through cleaning the printheads. Follow the onscreen instructions to change network settings. From the Finder, select...
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...-test diagnostic page also contains a log of ink To gain access to help troubleshoot problems; NOTE: Do not bookmark the Web pages that HP provides to myPrintMileage • Embedded Web server: Click the Support button, and then click myPrintMileage. and to view, and then click myPrintMileage....; Device connected On the myPrintMileage Web site, you bookmark the site and connect to view current device information, ink cartridge status, and printhead health status; Understand the self-test diagnostic page 35 To use more black or color ink, and the estimated number of pages you ...
...-test diagnostic page also contains a log of ink To gain access to help troubleshoot problems; NOTE: Do not bookmark the Web pages that HP provides to myPrintMileage • Embedded Web server: Click the Support button, and then click myPrintMileage. and to view, and then click myPrintMileage....; Device connected On the myPrintMileage Web site, you bookmark the site and connect to view current device information, ink cartridge status, and printhead health status; Understand the self-test diagnostic page 35 To use more black or color ink, and the estimated number of pages you ...
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... as gauges) and the part numbers and expiration dates of recent events that are installed (such as the duplex unit), and the number of the printheads, as well as the device will not function until it is 'fair', then the print quality must be replaced, as the accumulated ink usage.... If the status is 'replace', then the printhead should be monitored, but the printhead does not need to call HP, it is. 4. The status options for the printhead are an estimate only. Event Log: Shows a log of the ink cartridges. If the status is...
... as gauges) and the part numbers and expiration dates of recent events that are installed (such as the duplex unit), and the number of the printheads, as well as the device will not function until it is 'fair', then the print quality must be replaced, as the accumulated ink usage.... If the status is 'replace', then the printhead should be monitored, but the printhead does not need to call HP, it is. 4. The status options for the printhead are an estimate only. Event Log: Shows a log of the ink cartridges. If the status is...
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...You can find the ink cartridge number in the following topics: • Supported ink cartridges • Replace the ink cartridges • Maintain the printheads • Store printing supplies • Troubleshooting tips and resources • Solve printing problems • Poor print quality and unexpected printouts •...panel, and then click Retail Supplies Information. To obtain a list of ink cartridges varies by country/region. For more information see www.hp.com/go/inkusage. • On the self-test diagnostic page (see Understand the self-test diagnostic page). • On the ...
...You can find the ink cartridge number in the following topics: • Supported ink cartridges • Replace the ink cartridges • Maintain the printheads • Store printing supplies • Troubleshooting tips and resources • Solve printing problems • Poor print quality and unexpected printouts •...panel, and then click Retail Supplies Information. To obtain a list of ink cartridges varies by country/region. For more information see www.hp.com/go/inkusage. • On the self-test diagnostic page (see Understand the self-test diagnostic page). • On the ...
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... be clogged and you . 3. Remove the ink cartridge that requires replacement by grasping it between your device, see Supplies. Maintain the printheads If printed characters are incomplete, or dots or lines are an estimate only. Remove the new ink cartridge from the device for long ... 4. Align the cartridge with your thumb and forefinger and pulling it right away. Close the ink cartridge cover. When the quality of the printheads. Check the health of printouts deteriorates, complete the relevant steps based on the following sequence: 1. Evaluate any problem areas, and perform the ...
... be clogged and you . 3. Remove the ink cartridge that requires replacement by grasping it between your device, see Supplies. Maintain the printheads If printed characters are incomplete, or dots or lines are an estimate only. Remove the new ink cartridge from the device for long ... 4. Align the cartridge with your thumb and forefinger and pulling it right away. Close the ink cartridge cover. When the quality of the printheads. Check the health of printouts deteriorates, complete the relevant steps based on the following sequence: 1. Evaluate any problem areas, and perform the ...
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...from the Information and Support panel. 3. You can also view the ink level information, and the printhead health status on a clean sheet of your printouts. CAUTION: HP is not good or fair, then perform one of the maintenance functions, or clean or replace ...click Print PQ (print quality) diagnostic page and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Print Quality Diagnostics from modifying the printheads. For more information, see To clean the printheads. 4. For more information, see Understand the self-test diagnostic page. • ...
...from the Information and Support panel. 3. You can also view the ink level information, and the printhead health status on a clean sheet of your printouts. CAUTION: HP is not good or fair, then perform one of the maintenance functions, or clean or replace ...click Print PQ (print quality) diagnostic page and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Print Quality Diagnostics from modifying the printheads. For more information, see To clean the printheads. 4. For more information, see Understand the self-test diagnostic page. • ...
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...; Toolbox (Windows): Click the Services tab, and then click Align Printheads and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Align from the trays and duplexer, the ink level information, and the printhead health status. 2 Test Pattern 1: If the lines are thin white... lines across any of the colored blocks, clean the printheads. For more information, see...
...; Toolbox (Windows): Click the Services tab, and then click Align Printheads and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Align from the trays and duplexer, the ink level information, and the printhead health status. 2 Test Pattern 1: If the lines are thin white... lines across any of the colored blocks, clean the printheads. For more information, see...
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.... Electrical contacts contain sensitive electronic components that can be blinking. Open the cover. 2. Wait for the carriage to clean the printheads. If the printhead lights are installed, one time, and release (Power button). • Embedded Web server: Click the Device Settings tab, click...section, and then click Run Diagnostic. • Toolbox (Windows): Click the Services tab, and then click Clean Printheads and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Calibrate Linefeed from the Information and Support panel. The cleaning process takes up to...
.... Electrical contacts contain sensitive electronic components that can be blinking. Open the cover. 2. Wait for the carriage to clean the printheads. If the printhead lights are installed, one time, and release (Power button). • Embedded Web server: Click the Device Settings tab, click...section, and then click Run Diagnostic. • Toolbox (Windows): Click the Services tab, and then click Clean Printheads and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Calibrate Linefeed from the Information and Support panel. The cleaning process takes up to...
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Lift the printhead latch. 4. Obtain clean, dry, soft and lint-free cleaning material. Suitable materials include paper coffee filters and eyeglass lens cleaning paper. CAUTION: Do not use water. 50 Maintain and troubleshoot Lift the handle of the printhead you want to replace and and pull the printhead out of its slot. 5. Chapter 5 3.
Lift the printhead latch. 4. Obtain clean, dry, soft and lint-free cleaning material. Suitable materials include paper coffee filters and eyeglass lens cleaning paper. CAUTION: Do not use water. 50 Maintain and troubleshoot Lift the handle of the printhead you want to replace and and pull the printhead out of its slot. 5. Chapter 5 3.
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...electrical contacts on the nozzles. Make sure the nozzles are facing up and are not in the power cord and turn on the printhead to the blinking printhead light. Plug in contact with a clean, dry, soft and lint-free cloth. 9. The control panel should indicate that the...paper towel. You might have to apply some pressure to ensure that the printhead is still blinking, repeat the cleaning procedure described above steps for the printhead which corresponds to ensure proper contact. 11. If the printhead light is missing. 10. The nozzles are small copper-color squares, ...
...electrical contacts on the nozzles. Make sure the nozzles are facing up and are not in the power cord and turn on the printhead to the blinking printhead light. Plug in contact with a clean, dry, soft and lint-free cloth. 9. The control panel should indicate that the...paper towel. You might have to apply some pressure to ensure that the printhead is still blinking, repeat the cleaning procedure described above steps for the printhead which corresponds to ensure proper contact. 11. If the printhead light is missing. 10. The nozzles are small copper-color squares, ...
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... 16. If the carriage does not move to the left automatically, press and hold the (Resume button) until the carriage moves to pull the printhead out of a printhead and use it to the left. Chapter 5 15. If the device does not print the pages, start the alignment process manually. Lift the ...handle of its slot. 52 Maintain and troubleshoot Open the cover. 2. If the printhead light continues to stop moving, and then unplug the power cord from the printer. 3. Wait for the carriage to blink, replace the...
... 16. If the carriage does not move to the left automatically, press and hold the (Resume button) until the carriage moves to pull the printhead out of a printhead and use it to the left. Chapter 5 15. If the device does not print the pages, start the alignment process manually. Lift the ...handle of its slot. 52 Maintain and troubleshoot Open the cover. 2. If the printhead light continues to stop moving, and then unplug the power cord from the printer. 3. Wait for the carriage to blink, replace the...
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...might have to apply some pressure to ensure proper contact. 8. 5. Maintain the printheads 53 Before installing a printhead, shake the printhead up and down to ensure that the latch is still in its orange protective caps. Pull the printhead latch all the way forward, and then press down at least six times while... the printhead is properly engaged. If the device does not print the pages, start the alignment process ...
...might have to apply some pressure to ensure proper contact. 8. 5. Maintain the printheads 53 Before installing a printhead, shake the printhead up and down to ensure that the latch is still in its orange protective caps. Pull the printhead latch all the way forward, and then press down at least six times while... the printhead is properly engaged. If the device does not print the pages, start the alignment process ...