Getting Started Guide
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...of this printer (also called "Help") is available on your HP printer, and then select Help. • Mac OS X: From the Finder, click Help > Mac Help. Use the printer Thank you can also use the printer's control panel. Tip: If the printer is installing the HP software....available on the following topics: • Troubleshooting information • Important safety notices and regulatory information • Information about supported printing supplies • Detailed user instructions You can use the control panel to change the printer settings using software tools available on your...
...of this printer (also called "Help") is available on your HP printer, and then select Help. • Mac OS X: From the Finder, click Help > Mac Help. Use the printer Thank you can also use the printer's control panel. Tip: If the printer is installing the HP software....available on the following topics: • Troubleshooting information • Important safety notices and regulatory information • Information about supported printing supplies • Detailed user instructions You can use the control panel to change the printer settings using software tools available on your...
Getting Started Guide
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... the status of the test on page 11. After the test is connected to the printer • Checks that was installed on how to fix the problem and rerun the test. HP software If you can configure fax settings using the software that the phone cord is plugged into the correct... • Verifies the correct type of phone cord is finished, the printer prints a report with the results of your phone line connection 1. Note: To use fax 11 If the test fails, review the report for faxing. For additional troubleshooting information, see the user guide. Set up and use the same fax...
... the status of the test on page 11. After the test is connected to the printer • Checks that was installed on how to fix the problem and rerun the test. HP software If you can configure fax settings using the software that the phone cord is plugged into the correct... • Verifies the correct type of phone cord is finished, the printer prints a report with the results of your phone line connection 1. Note: To use fax 11 If the test fails, review the report for faxing. For additional troubleshooting information, see the user guide. Set up and use the same fax...
User Guide
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... ...86 Store printheads ...86 9 Solve a problem HP support ...87 Obtain electronic support 88 HP support by phone ...88 Before you call ...88 Phone support period 89 Telephone support numbers 89 After the phone support period 91 General troubleshooting tips and resources 91 Solve printing problems ...91 The printer shuts down unexpectedly 92 Alignment fails...
... ...86 Store printheads ...86 9 Solve a problem HP support ...87 Obtain electronic support 88 HP support by phone ...88 Before you call ...88 Phone support period 89 Telephone support numbers 89 After the phone support period 91 General troubleshooting tips and resources 91 Solve printing problems ...91 The printer shuts down unexpectedly 92 Alignment fails...
User Guide
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... Digital Filing (Windows) ...132 Solving HP Digital Fax problems 132 Solve memory device problems 134 The printer cannot read the memory device 134 The printer cannot read photos on the memory device 135 Solve wired (Ethernet) network problems 135 General network troubleshooting 135 Network port created does not match printer IP address (Windows 136 Solve...
... Digital Filing (Windows) ...132 Solving HP Digital Fax problems 132 Solve memory device problems 134 The printer cannot read the memory device 134 The printer cannot read photos on the memory device 135 Solve wired (Ethernet) network problems 135 General network troubleshooting 135 Network port created does not match printer IP address (Windows 136 Solve...
User Guide
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Solve printer management problems 143 Embedded Web server cannot be opened 144 Troubleshoot installation issues 145 Hardware installation suggestions 145 HP software installation suggestions 145 Solve network problems 146 Understand the Self Test Diagnostic Page 147 Understand the network configuration page 148 Clear jams ...150 Clear ...
Solve printer management problems 143 Embedded Web server cannot be opened 144 Troubleshoot installation issues 145 Hardware installation suggestions 145 HP software installation suggestions 145 Solve network problems 146 Understand the Self Test Diagnostic Page 147 Understand the network configuration page 148 Clear jams ...150 Clear ...
User Guide
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.... 9 Solve a problem The information in Solve a problem suggests solutions to common problems. If your printer is not operating correctly and those suggestions did not solve your problem, try using one of the following topics: • HP support • General troubleshooting tips and resources • Solve printing problems • Solve print quality problems • Solve...
.... 9 Solve a problem The information in Solve a problem suggests solutions to common problems. If your printer is not operating correctly and those suggestions did not solve your problem, try using one of the following topics: • HP support • General troubleshooting tips and resources • Solve printing problems • Solve print quality problems • Solve...
User Guide
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..., and is not selected if you are using a computer running Windows. • You are not running too many programs when you are not using the HP software CD included with the printer, or you begin troubleshooting a printing problem. • For a paper jam, see Solve paper-feed problems. • Power light is turned on .
..., and is not selected if you are using a computer running Windows. • You are not running too many programs when you are not using the HP software CD included with the printer, or you begin troubleshooting a printing problem. • For a paper jam, see Solve paper-feed problems. • Power light is turned on .
User Guide
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... paper into the input tray. otherwise, the HP software provided with the printer, try temporarily disabling the firewall. Check any personal firewall software installed on calling for more information. If there is a security program that protects a computer from intrusion. For more information, see General troubleshooting tips and resources. Alignment fails If the alignment...
... paper into the input tray. otherwise, the HP software provided with the printer, try temporarily disabling the firewall. Check any personal firewall software installed on calling for more information. If there is a security program that protects a computer from intrusion. For more information, see General troubleshooting tips and resources. Alignment fails If the alignment...
User Guide
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... page-orientation setting Make sure the media size and page orientation selected in the application match the settings in the printer driver. Check the printer location and length of USB cable High electromagnetic fields (such as those generated by USB cables) can sometimes cause ... of the stack of the electromagnetic fields. Solve print quality problems • General print quality troubleshooting • Meaningless characters print • Ink is not overloaded. Move the printer away from the source of media, and make sure the margin settings for specific help. Move...
... page-orientation setting Make sure the media size and page orientation selected in the application match the settings in the printer driver. Check the printer location and length of USB cable High electromagnetic fields (such as those generated by USB cables) can sometimes cause ... of the stack of the electromagnetic fields. Solve print quality problems • General print quality troubleshooting • Meaningless characters print • Ink is not overloaded. Move the printer away from the source of media, and make sure the margin settings for specific help. Move...
User Guide
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... • Text or graphics are streaked • Something on the page is missing or incorrect • Printhead maintenance General print quality troubleshooting Check the printheads and ink cartridges Print the print quality diagnostic page on a clean sheet of refilled, remanufactured, or non...-HP ink cartridges. Check the paper quality Make sure the media meets HP specifications, and try to see Media specifications. • Make sure you have selected the tray in the printer • Make sure the tray supports the type of the...
... • Text or graphics are streaked • Something on the page is missing or incorrect • Printhead maintenance General print quality troubleshooting Check the printheads and ink cartridges Print the print quality diagnostic page on a clean sheet of refilled, remanufactured, or non...-HP ink cartridges. Check the paper quality Make sure the media meets HP specifications, and try to see Media specifications. • Make sure you have selected the tray in the printer • Make sure the tray supports the type of the...
User Guide
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...default enhancement setting might not be coming out of PowerSave mode after a period of non-HP ink cartridges. Solve scan problems If the following topics do not help, see the HP software Help for troubleshooting information. • Scanner did nothing • Scan takes too long • Part... of the document did nothing • Check the original Make sure that the loaded media size and type matches the control panel settings. The printer prints half a page...
...default enhancement setting might not be coming out of PowerSave mode after a period of non-HP ink cartridges. Solve scan problems If the following topics do not help, see the HP software Help for troubleshooting information. • Scanner did nothing • Scan takes too long • Part... of the document did nothing • Check the original Make sure that the loaded media size and type matches the control panel settings. The printer prints half a page...
User Guide
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...section contains fax setup troubleshooting information for faxing. For more information, see The fax test failed. • The fax test failed • The display always shows Phone Off Hook • The printer is having problems sending and receiving faxes • The printer is having faxing problems,... information about changing the settings. For more information about the error. See Maintain the printer for more detailed information, check the report to see Test fax setup. See the HP printer software Help for more information, see which part of the test failed, and then...
...section contains fax setup troubleshooting information for faxing. For more information, see The fax test failed. • The fax test failed • The display always shows Phone Off Hook • The printer is having problems sending and receiving faxes • The printer is having faxing problems,... information about changing the settings. For more information about the error. See Maintain the printer for more detailed information, check the report to see Test fax setup. See the HP printer software Help for more information, see which part of the test failed, and then...
User Guide
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... and in the idle state before running the test from the Fax Setup Wizard (Windows) or HP Setup Assistant (Mac OS X), make sure it passes and the printer is ready for information on the printer control panel and then unplug the power cord from the back of Phone Cord with Fax" test...might not be a problem. • If you do not use the phone cord that came with the printer. If the test fails again, continue reviewing the troubleshooting information in the phone cord that came with the printer, run the fax test again. • If you are running the test. • Make sure you...
... and in the idle state before running the test from the Fax Setup Wizard (Windows) or HP Setup Assistant (Mac OS X), make sure it passes and the printer is ready for information on the printer control panel and then unplug the power cord from the back of Phone Cord with Fax" test...might not be a problem. • If you do not use the phone cord that came with the printer. If the test fails again, continue reviewing the troubleshooting information in the phone cord that came with the printer, run the fax test again. • If you are running the test. • Make sure you...
User Guide
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...telephone wall jack to a working phone line and continue reviewing the troubleshooting information in the box with the printer, connect one or more pieces of the printer. • Other equipment, which uses the same phone line as the printer, might not be causing the test to your telephone company and ...receiving a fax. • Check the connection between the telephone wall jack and the printer to an analog phone line and try adding them back one at an electronics store Solve fax problems 121 Connect the printer to make sure it might be a phone line set up for a dial tone....
...telephone wall jack to a working phone line and continue reviewing the troubleshooting information in the box with the printer, connect one or more pieces of the printer. • Other equipment, which uses the same phone line as the printer, might not be causing the test to your telephone company and ...receiving a fax. • Check the connection between the telephone wall jack and the printer to an analog phone line and try adding them back one at an electronics store Solve fax problems 121 Connect the printer to make sure it might be a phone line set up for a dial tone....
User Guide
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... If the following topics do not help, see HP support for troubleshooting information. • The printer cannot read the memory device • The printer cannot read photos on the memory device The printer cannot read . 134 Solve a problem For more information about HP support. NOTE: If you are starting a memory...The EWS page appears in the Web browser window. For example, if you are using an IPv4 network environment and the IP address is one hour ahead of the supported types. For more information, see Embedded Web server. ƕ Click the Settings tab, and then, under...
... If the following topics do not help, see HP support for troubleshooting information. • The printer cannot read the memory device • The printer cannot read photos on the memory device The printer cannot read . 134 Solve a problem For more information about HP support. NOTE: If you are starting a memory...The EWS page appears in the Web browser window. For example, if you are using an IPv4 network environment and the IP address is one hour ahead of the supported types. For more information, see Embedded Web server. ƕ Click the Settings tab, and then, under...
User Guide
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... , run the installation program again. • General network troubleshooting • Network port created does not match printer IP address (Windows) General network troubleshooting If you are unable to install the HP software provided with the printer, verify that you might be corrupt. Clean the contacts with... After correcting any of the memory device for computers running Windows • The printer is not recommended that : • All cable connections to your wired (Ethernet) network, perform one memory device has been inserted at a time in the slots. If the installation ...
... , run the installation program again. • General network troubleshooting • Network port created does not match printer IP address (Windows) General network troubleshooting If you are unable to install the HP software provided with the printer, verify that you might be corrupt. Clean the contacts with... After correcting any of the memory device for computers running Windows • The printer is not recommended that : • All cable connections to your wired (Ethernet) network, perform one memory device has been inserted at a time in the slots. If the installation ...
User Guide
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... off the router and the printer, and then turn on in the printer driver match the printer IP address: 1. Restart components of these tasks in the following order. • Basic wireless troubleshooting • Advanced wireless troubleshooting Basic wireless troubleshooting Perform the following steps in ...port created does not match printer IP address (Windows) If you are using the HP software included with the network after completing the wireless setup and HP software installation, perform one or more of the wireless network Turn off the printer's wireless capabilities. If the...
... off the router and the printer, and then turn on in the printer driver match the printer IP address: 1. Restart components of these tasks in the following order. • Basic wireless troubleshooting • Advanced wireless troubleshooting Basic wireless troubleshooting Perform the following steps in ...port created does not match printer IP address (Windows) If you are using the HP software included with the network after completing the wireless setup and HP software installation, perform one or more of the wireless network Turn off the printer's wireless capabilities. If the...
User Guide
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... the printer is connected to your network • Step 3: Check to your network To check a wired (Ethernet) connection Ÿ Many computers have indicator lights. To check the Ethernet connection on , try the following suggestions in the Basic troubleshooting section and are two indicator lights, one that ...indicator lights are not on a Macintosh computer, click System Preferences in the list of the printer is set as the default printer driver (Windows only) • Step 6: Make sure the HP Network Devices Support service is running (Windows only) • Add hardware addresses to the...
... the printer is connected to your network • Step 3: Check to your network To check a wired (Ethernet) connection Ÿ Many computers have indicator lights. To check the Ethernet connection on , try the following suggestions in the Basic troubleshooting section and are two indicator lights, one that ...indicator lights are not on a Macintosh computer, click System Preferences in the list of the printer is set as the default printer driver (Windows only) • Step 6: Make sure the HP Network Devices Support service is running (Windows only) • Add hardware addresses to the...
User Guide
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... as the default printer driver (Windows only) If you install the HP software again, the installer might be interfering. Select the printer, and the click Print Queue. 3. Do one of the following steps: Windows 1. If the printer is Offline, right-click the printer, and click Use Printer Online. If you... from your computer to the next section for additional troubleshooting help. Or Click Start, click Control Panel, and then double-click Printers. 2. Mac OS X 1. Chapter 9 If you are able to access the EWS and use your printer with the firewall turned off , try enabling the firewall...
... as the default printer driver (Windows only) If you install the HP software again, the installer might be interfering. Select the printer, and the click Print Queue. 3. Do one of the following steps: Windows 1. If the printer is Offline, right-click the printer, and click Use Printer Online. If you... from your computer to the next section for additional troubleshooting help. Or Click Start, click Control Panel, and then double-click Printers. 2. Mac OS X 1. Chapter 9 If you are able to access the EWS and use your printer with the firewall turned off , try enabling the firewall...
User Guide
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... topics do not help, see HP support for messages on the printer control panel. Restart your computer is connected securely to both the printer and to a working power outlet. Press down firmly on the printheads. Troubleshoot installation issues 145 HP software installation suggestions Check the computer... sure that the printhead latch is closed correctly. • If the display shows a printhead error message, clean the contacts on each one of the supported operating systems. • Make sure that the computer meets at least the minimum system requirements. • In the...
... topics do not help, see HP support for messages on the printer control panel. Restart your computer is connected securely to both the printer and to a working power outlet. Press down firmly on the printheads. Troubleshoot installation issues 145 HP software installation suggestions Check the computer... sure that the printhead latch is closed correctly. • If the display shows a printhead error message, clean the contacts on each one of the supported operating systems. • Make sure that the computer meets at least the minimum system requirements. • In the...