Getting Started Guide
Page 5
... printer English Use the printer control panel 1234 5 6 12 7 11 10 9 8 1 Printhead align control panel icon 2 Ink cartridge access door open icon 3 Out of paper icon 4 Paper jam icon 5 Resume button and light 6 Cancel button 7 Power button and light 8 ePrint button and light 9 Wireless button and light 10 Wired network icon 11 Wireless...
... printer English Use the printer control panel 1234 5 6 12 7 11 10 9 8 1 Printhead align control panel icon 2 Ink cartridge access door open icon 3 Out of paper icon 4 Paper jam icon 5 Resume button and light 6 Cancel button 7 Power button and light 8 ePrint button and light 9 Wireless button and light 10 Wired network icon 11 Wireless...
Getting Started Guide
Page 10
...Letter-size (8.5x11 inch) control panel are securely connected and that has "Full Feature Software and Drivers" in good working properly. paper. • Make sure paper is on and not • Make sure you use the SETUP cartridges that you are closed properly. • Make sure that...printer. printer. • Make sure the printer is displaying the home • Make sure that the printer is not jammed in the name. • Mac OS X: Select the HP Recommended Software option. 3. For information about finding the user guide, see the user guide. Problems setting up the printer ...
...Letter-size (8.5x11 inch) control panel are securely connected and that has "Full Feature Software and Drivers" in good working properly. paper. • Make sure paper is on and not • Make sure you use the SETUP cartridges that you are closed properly. • Make sure that...printer. printer. • Make sure the printer is displaying the home • Make sure that the printer is not jammed in the name. • Mac OS X: Select the HP Recommended Software option. 3. For information about finding the user guide, see the user guide. Problems setting up the printer ...
User Guide
Page 7
Contents Solve problems using HP ePrint and HP websites 55 Solve problems using HP ePrint 56 Solve problems using HP websites 57 Solve wired (Ethernet) network problems 57 General network troubleshooting 57 Solve wireless problems...57 Basic wireless ... HP software installation suggestions 67 Solve network problems...67 Understand the Printer Status Report 68 Understand the network configuration page 70 Printhead maintenance...73 Clean the printhead...74 Align the printhead...75 Remove and reinstall the printhead 75 Clear jams...77 Clear paper jams...77 Avoid paper jams......
Contents Solve problems using HP ePrint and HP websites 55 Solve problems using HP ePrint 56 Solve problems using HP websites 57 Solve wired (Ethernet) network problems 57 General network troubleshooting 57 Solve wireless problems...57 Basic wireless ... HP software installation suggestions 67 Solve network problems...67 Understand the Printer Status Report 68 Understand the network configuration page 70 Printhead maintenance...73 Clean the printhead...74 Align the printhead...75 Remove and reinstall the printhead 75 Clear jams...77 Clear paper jams...77 Avoid paper jams......
User Guide
Page 14
.... Resume button and light. The Resume light blinks when the button must be pressed to continue a print job after a paper jam or adding paper. The button is lit when the wireless network is on or off. Shows that the printer's ink cartridge access door or top ... Power button and light. Press to resume printing. The light indicates when the printer is out of paper. Wireless network icon. Shows that the printhead requires alignment. Press to enable the HP ePrint function. Press and hold for three seconds to print a printer status report. The light indicates whether...
.... Resume button and light. The Resume light blinks when the button must be pressed to continue a print job after a paper jam or adding paper. The button is lit when the wireless network is on or off. Shows that the printer's ink cartridge access door or top ... Power button and light. Press to resume printing. The light indicates when the printer is out of paper. Wireless network icon. Shows that the printhead requires alignment. Press to enable the HP ePrint function. Press and hold for three seconds to print a printer status report. The light indicates whether...
User Guide
Page 18
...specifications. • Load only one type of media at a time into the printer. For more information, see Load media • To prevent jams, poor print quality, and other printing problems, avoid loading the following media in the trays. ◦ Multipart forms ◦ Media that is ... the tray. This section contains the following topics: • Load standard-size media • Load envelopes • Load cards and photo paper • Load custom-size media Load standard-size media To load media Use these instructions to the printer specifications. Chapter 1 Tips for loading...
...specifications. • Load only one type of media at a time into the printer. For more information, see Load media • To prevent jams, poor print quality, and other printing problems, avoid loading the following media in the trays. ◦ Multipart forms ◦ Media that is ... the tray. This section contains the following topics: • Load standard-size media • Load envelopes • Load cards and photo paper • Load custom-size media Load standard-size media To load media Use these instructions to the printer specifications. Chapter 1 Tips for loading...
User Guide
Page 45
... one of the following topics: • HP support • General troubleshooting tips and resources • Solve printer problems • Print quality troubleshooting • Solve paper-feed problems • Solve problems using HP ePrint and HP websites • Solve wired (Ethernet) network...Understand the Printer Status Report • Understand the network configuration page • Printhead maintenance • Clear jams • Control-panel lights reference HP support If you register the printer For more information, see Obtain electronic support. 3. This section contains the...
... one of the following topics: • HP support • General troubleshooting tips and resources • Solve printer problems • Print quality troubleshooting • Solve paper-feed problems • Solve problems using HP ePrint and HP websites • Solve wired (Ethernet) network...Understand the Printer Status Report • Understand the network configuration page • Printhead maintenance • Clear jams • Control-panel lights reference HP support If you register the printer For more information, see Obtain electronic support. 3. This section contains the...
User Guide
Page 49
.../go /customercare). Make sure the printer is connected firmly to initialize it using the HP software CD included with the printer, or you can help you begin troubleshooting a printing problem. • For a paper jam, see your computer's documentation. • Pause Printing is not selected if you are using... or incorrect • Placement of the text or graphics is turned on and not blinking. For more information, see Clear jams. • For paper-feed problems, such as the current or default printer. General troubleshooting tips and resources NOTE: Many of the System Preferences....
.../go /customercare). Make sure the printer is connected firmly to initialize it using the HP software CD included with the printer, or you can help you begin troubleshooting a printing problem. • For a paper jam, see your computer's documentation. • Pause Printing is not selected if you are using... or incorrect • Placement of the text or graphics is turned on and not blinking. For more information, see Clear jams. • For paper-feed problems, such as the current or default printer. General troubleshooting tips and resources NOTE: Many of the System Preferences....
User Guide
Page 81
...raised, and then reinsert the printhead. 6. Leaving the latch handle raised can result in order to clear the paper jam from the duplexer. Clear jams Occasionally, media becomes jammed during a job. For more information, see Media specifications. • Make sure that you might need to ...correctly install the ink cartridges. 7. 5. Try the following topics: • Clear paper jams • Avoid paper jams Clear paper jams If the paper was loaded in the input tray, you are not too full. Clear jams 77 For more information, see Load media. The latch must remain down in ...
...raised, and then reinsert the printhead. 6. Leaving the latch handle raised can result in order to clear the paper jam from the duplexer. Clear jams Occasionally, media becomes jammed during a job. For more information, see Media specifications. • Make sure that you might need to ...correctly install the ink cartridges. 7. 5. Try the following topics: • Clear paper jams • Avoid paper jams Clear paper jams If the paper was loaded in the input tray, you are not too full. Clear jams 77 For more information, see Load media. The latch must remain down in ...
User Guide
Page 82
... either side of the duplexer and lower its cover. Chapter 5 To clear a jam Use these steps to clear a paper jam from the output tray. Always access and clear paper jams through the duplexer. 2. Close the cover. d. Open the top cover and remove any jammed media inside , carefully remove it towards you. Remove all media from the... into the printer. 3. Push the button on the top of the duplexer, and then remove the unit. Locate any debris. 78 Solve a problem b. If the jam is inside the printer, grasp it with both hands and then pull it . a. CAUTION: Trying to clear...
... either side of the duplexer and lower its cover. Chapter 5 To clear a jam Use these steps to clear a paper jam from the output tray. Always access and clear paper jams through the duplexer. 2. Close the cover. d. Open the top cover and remove any jammed media inside , carefully remove it towards you. Remove all media from the... into the printer. 3. Push the button on the top of the duplexer, and then remove the unit. Locate any debris. 78 Solve a problem b. If the jam is inside the printer, grasp it with both hands and then pull it . a. CAUTION: Trying to clear...
User Guide
Page 83
b. Open the print carriage access door. Avoid paper jams To help avoid paper jams, follow these guidelines. • Remove printed papers from Tray 2. Make sure the paper-width guide does not bend the paper in the input tray. • Do not force paper too far forward in the input tray lays flat and the edges are printing on and...
b. Open the print carriage access door. Avoid paper jams To help avoid paper jams, follow these guidelines. • Remove printed papers from Tray 2. Make sure the paper-width guide does not bend the paper in the input tray. • Do not force paper too far forward in the input tray lays flat and the edges are printing on and...
User Guide
Page 84
...and light. Wireless network icon. Shows that the printer is on or off . Press and hold for three seconds to enable the HP ePrint function. The light indicates whether the printer is on or off. Ink cartridge information icons. Resume button and light. Power ... report. The Resume light blinks when the button must be pressed to cancel a print job when a media size mismatch occurs. Shows that the printer has a paper jam. Chapter 5 For more information about the printer control panel, see Use the printer control panel. 1234 5 6 12 7 Label 1 2 3 4 5 6 7 8 9 10 ...
...and light. Wireless network icon. Shows that the printer is on or off . Press and hold for three seconds to enable the HP ePrint function. The light indicates whether the printer is on or off. Ink cartridge information icons. Resume button and light. Power ... report. The Resume light blinks when the button must be pressed to cancel a print job when a media size mismatch occurs. Shows that the printer has a paper jam. Chapter 5 For more information about the printer control panel, see Use the printer control panel. 1234 5 6 12 7 Label 1 2 3 4 5 6 7 8 9 10 ...
User Guide
Page 86
... light and the Resume light blink. 82 Solve a problem The printer carriage has stalled. • Open the top cover and remove any obstructions (such as jammed media). • Press (Resume) button to continue printing. • If the error persists, turn the printer off , or is pausing for the ink to dry...) Light description/Light pattern The Access Door Open icon is not closed . Explanation and recommended action The access door or top cover is blinking. The Paper Jam icon blinks.
... light and the Resume light blink. 82 Solve a problem The printer carriage has stalled. • Open the top cover and remove any obstructions (such as jammed media). • Press (Resume) button to continue printing. • If the error persists, turn the printer off , or is pausing for the ink to dry...) Light description/Light pattern The Access Door Open icon is not closed . Explanation and recommended action The access door or top cover is blinking. The Paper Jam icon blinks.
User Guide
Page 99
Legal A4 U.S. Jams might occur with these media types. • Several kinds of media require a specific orientation when you print from a computer running Windows, the printer prints the first side of envelopes, photo paper, glossy media, or paper lighter than 16 lb bond (60 g/m2) or heavier than 28... and Linux 3.3 mm (0.13 3.3 mm (0.13 16.5 mm inch) inch) (0.65 inch) 16.5 mm (0.65 inch) Guidelines for printing on HP Advanced Photo Paper with the print side facing down. • For auto-duplexing, when printing finishes on both sides of a page • Always use media that ...
Legal A4 U.S. Jams might occur with these media types. • Several kinds of media require a specific orientation when you print from a computer running Windows, the printer prints the first side of envelopes, photo paper, glossy media, or paper lighter than 16 lb bond (60 g/m2) or heavier than 28... and Linux 3.3 mm (0.13 3.3 mm (0.13 16.5 mm inch) inch) (0.65 inch) 16.5 mm (0.65 inch) Guidelines for printing on HP Advanced Photo Paper with the print side facing down. • For auto-duplexing, when printing finishes on both sides of a page • Always use media that ...
User Guide
Page 135
... and Faxes. - For more information about how to turn off the printer, and then check the printer for jams. For more information, see Clear jams. Paper Jam Paper has become jammed in the printer. If the printer is currently offline. Or Click Start, click Control Panel, and then double-click...as more information, see Load media. Click Start, point to clear the jam, check the following: • Make sure that meets specifications and is blocking the ink cartridge cradle (the part of paper The default tray is clean. Try using the printer again. Printer Paused ...
... and Faxes. - For more information about how to turn off the printer, and then check the printer for jams. For more information, see Clear jams. Paper Jam Paper has become jammed in the printer. If the printer is currently offline. Or Click Start, click Control Panel, and then double-click...as more information, see Load media. Click Start, point to clear the jam, check the following: • Make sure that meets specifications and is blocking the ink cartridge cradle (the part of paper The default tray is clean. Try using the printer again. Printer Paused ...
User Guide
Page 141
...-carriage access door, locating 8 installation accessories 19 duplexer 19 hardware installation suggestions 66 HP software installation suggestions 67 tray 2 19 troubleshooting issues 66 IP address checking for printer 66 IP settings 117 J jams clear 77 media to avoid 14 paper 77, 79 L language, printer 89, 90 137 See embedded web server F Firewall configure...
...-carriage access door, locating 8 installation accessories 19 duplexer 19 hardware installation suggestions 66 HP software installation suggestions 67 tray 2 19 troubleshooting issues 66 IP address checking for printer 66 IP settings 117 J jams clear 77 media to avoid 14 paper 77, 79 L language, printer 89, 90 137 See embedded web server F Firewall configure...
User Guide
Page 142
...clean printhead 74 diagnostic page 53 print quality report 53 printhead 73 replace ink cartridges 38 margins setting, specifications 94 media clear jams 77 duplexing 32 HP, order 115 load tray 14 load tray 2 20 locking trays 21 print on custom-size 29 selecting 14 skewed pages ...96 O operating environment specifications 96 operating systems supported 90 output tray locating 8 media supported 94 P pages per month (duty cycle) 89 paper jams 77, 79 paper-feed problems, troubleshoot 54 PCL 3 support 89 phone support 42 phone support period period for support 43 photo media sizes supported 93 ports,...
...clean printhead 74 diagnostic page 53 print quality report 53 printhead 73 replace ink cartridges 38 margins setting, specifications 94 media clear jams 77 duplexing 32 HP, order 115 load tray 14 load tray 2 20 locking trays 21 print on custom-size 29 selecting 14 skewed pages ...96 O operating environment specifications 96 operating systems supported 90 output tray locating 8 media supported 94 P pages per month (duty cycle) 89 paper jams 77, 79 paper-feed problems, troubleshoot 54 PCL 3 support 89 phone support 42 phone support period period for support 43 photo media sizes supported 93 ports,...
User Guide
Page 143
... 22 troubleshoot blank pages printed 48 cut-off pages, incorrect text or graphics placement 49 embedded web server 65 firewalls 46 jams, paper 79 media not picked up from tray 54 missing or incorrect information 49 multiple pages are picked 55 network configuration page 70... installation suggestions 67 installation issues 66 lights 81 solve network problems 67 wired network 57 wireless problems 57 two-sided printing 32 U uninstall HP software Windows 124 USB connection port, locating 8, 9 V view network settings 116 voltage specifications 96 W warranty 87 websites accessibility information 3, ...
... 22 troubleshoot blank pages printed 48 cut-off pages, incorrect text or graphics placement 49 embedded web server 65 firewalls 46 jams, paper 79 media not picked up from tray 54 missing or incorrect information 49 multiple pages are picked 55 network configuration page 70... installation suggestions 67 installation issues 66 lights 81 solve network problems 67 wired network 57 wireless problems 57 two-sided printing 32 U uninstall HP software Windows 124 USB connection port, locating 8, 9 V view network settings 116 voltage specifications 96 W warranty 87 websites accessibility information 3, ...