Getting Started Guide
Page 2
...printer near water, or when you are prompted to a network that comes with the printer. Do not install or use and manage HP ePrint, visit HP Connected (www.hpconnected.com). (At this time, this usage information collection, see the user guide (which keeps print nozzles clear and...can safely and easily print documents or photos from fire or electric shock. 1. For more information and instructions for printing, and in printhead servicing, which is available on your computer after it is left in the documentation that provides an Internet connection. Refer servicing to ...
...printer near water, or when you are prompted to a network that comes with the printer. Do not install or use and manage HP ePrint, visit HP Connected (www.hpconnected.com). (At this time, this usage information collection, see the user guide (which keeps print nozzles clear and...can safely and easily print documents or photos from fire or electric shock. 1. For more information and instructions for printing, and in printhead servicing, which is available on your computer after it is left in the documentation that provides an Internet connection. Refer servicing to ...
Getting Started Guide
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... refund until the customer returns the defective product to HP. 8. or c. English Hewlett-Packard limited warranty statement HP product Software Media Printer Print or Ink cartridges Printheads (only applies to products with customer replaceable printheads) Accessories Duration of limited warranty 90 days 1 year Until the HP ink is inconsistent with local law, this Warranty Statement...
... refund until the customer returns the defective product to HP. 8. or c. English Hewlett-Packard limited warranty statement HP product Software Media Printer Print or Ink cartridges Printheads (only applies to products with customer replaceable printheads) Accessories Duration of limited warranty 90 days 1 year Until the HP ink is inconsistent with local law, this Warranty Statement...
User Guide
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... the embedded web server...52 Set up HP ePrint using the HP printer software ...53 Use HP ePrint...53 Print using HP ePrint...54 Find the printer's email address...54 Turn off HP ePrint...54 Remove Web Services...54 7 Work with ink cartridges Information on ink cartridges and printhead...55 Check the estimated ink level...55... missing...71 Text cannot be edited...71 Error messages appear...72 Scanned image quality is poor...72 Scan defects are apparent...73 Solve fax problems (HP Officejet Pro 3620 only)...73 The fax test failed...73 Solve problems using...
... the embedded web server...52 Set up HP ePrint using the HP printer software ...53 Use HP ePrint...53 Print using HP ePrint...54 Find the printer's email address...54 Turn off HP ePrint...54 Remove Web Services...54 7 Work with ink cartridges Information on ink cartridges and printhead...55 Check the estimated ink level...55... missing...71 Text cannot be edited...71 Error messages appear...72 Scanned image quality is poor...72 Scan defects are apparent...73 Solve fax problems (HP Officejet Pro 3620 only)...73 The fax test failed...73 Solve problems using...
User Guide
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... users of a page...102 Print resolution...103 Copy specifications...103 Fax specifications (HP Officejet Pro 3620 only)...103 Scan specifications...103 HP ePrint specifications...104 HP website specifications...104 Environmental specifications...104 Electrical specifications...104 Acoustic emission specifications...104 Regulatory...printer status report...86 Understand the network configuration page...87 Uninstall and reinstall the HP software...89 Printhead maintenance...89 Clean the printhead...90 Align the printhead...90 Print and evaluate a print quality report...91 To print a print quality...
... users of a page...102 Print resolution...103 Copy specifications...103 Fax specifications (HP Officejet Pro 3620 only)...103 Scan specifications...103 HP ePrint specifications...104 HP website specifications...104 Environmental specifications...104 Electrical specifications...104 Acoustic emission specifications...104 Regulatory...printer status report...86 Understand the network configuration page...87 Uninstall and reinstall the HP software...89 Printhead maintenance...89 Clean the printhead...90 Align the printhead...90 Print and evaluate a print quality report...91 To print a print quality...
User Guide
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...setting uses less ink. • Do not clean the printhead unnecessarily. Understand the printer parts This section contains the following : • Recycle used original HP ink cartridges through HP Planet Partners. For more information, visit www.hp.com/recycle. • Optimize paper usage by printing on ...guides 4 Input tray 5 Output tray extension 6 Control panel display 7 Control panel 8 Power button 9 and Document feeder tray and paper guides (HP Officejet Pro 3620 only) 10 11 Automatic document feeder (ADF) (HP Officejet Pro 3620 only) Understand the printer parts 9
...setting uses less ink. • Do not clean the printhead unnecessarily. Understand the printer parts This section contains the following : • Recycle used original HP ink cartridges through HP Planet Partners. For more information, visit www.hp.com/recycle. • Optimize paper usage by printing on ...guides 4 Input tray 5 Output tray extension 6 Control panel display 7 Control panel 8 Power button 9 and Document feeder tray and paper guides (HP Officejet Pro 3620 only) 10 11 Automatic document feeder (ADF) (HP Officejet Pro 3620 only) Understand the printer parts 9
User Guide
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Back view 1 Automatic two-sided printing accessory (duplexer) 2 Universal serial bus (USB) port 3 Ethernet network port 4 Power input 5 Fax port (1-LINE ) (HP Officejet Pro 3620 only) 6 Fax port (2-EXT) (HP Officejet Pro 3620 only) 10 Get started Avoid removing supplies for extended periods of time. Do not turn off the printer when an ink cartridge is missing. Chapter 1 Printing supplies area 1 Ink cartridge access door 2 Printhead 3 Ink cartridge NOTE: Printing supplies should be kept in the printer to prevent possible print quality issues or printhead damage.
Back view 1 Automatic two-sided printing accessory (duplexer) 2 Universal serial bus (USB) port 3 Ethernet network port 4 Power input 5 Fax port (1-LINE ) (HP Officejet Pro 3620 only) 6 Fax port (2-EXT) (HP Officejet Pro 3620 only) 10 Get started Avoid removing supplies for extended periods of time. Do not turn off the printer when an ink cartridge is missing. Chapter 1 Printing supplies area 1 Ink cartridge access door 2 Printhead 3 Ink cartridge NOTE: Printing supplies should be kept in the printer to prevent possible print quality issues or printhead damage.
User Guide
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This means that the printhead and ink cartridge are in memory. From the Home screen on the printer control panel, press the button next to Fax. 2. From the Home screen ... the right, scroll to replace ink cartridge when print quality becomes unacceptable. Use reports You can only view it from the control panel or the HP software. these reports provide useful system information about changing the fax speed, see Set the Error Correction Mode. For more information about the printer. To...
This means that the printhead and ink cartridge are in memory. From the Home screen on the printer control panel, press the button next to Fax. 2. From the Home screen ... the right, scroll to replace ink cartridge when print quality becomes unacceptable. Use reports You can only view it from the control panel or the HP software. these reports provide useful system information about changing the fax speed, see Set the Error Correction Mode. For more information about the printer. To...
User Guide
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...panel 1. You would only need to the ink system. This section contains the following topics: • Information on ink cartridges and printhead • Check the estimated ink level • Replace the ink cartridge • Store printing supplies • Anonymous usage information storage ...ink cartridge when print quality becomes unacceptable. For more information, see Turn off the printer properly. For information about using the HP printer software or the embedded Web server, see Print quality troubleshooting. 7 Work with ink cartridges 55 To resolve print quality ...
...panel 1. You would only need to the ink system. This section contains the following topics: • Information on ink cartridges and printhead • Check the estimated ink level • Replace the ink cartridge • Store printing supplies • Anonymous usage information storage ...ink cartridge when print quality becomes unacceptable. For more information, see Turn off the printer properly. For information about using the HP printer software or the embedded Web server, see Print quality troubleshooting. 7 Work with ink cartridges 55 To resolve print quality ...
User Guide
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In addition, some portions of the HP Web site are available in all ink cartridges are available in another printer, the ink level indicator might be inaccurate or unavailable. Make sure the .... NOTE: 3 Ink from ink cartridges is seated firmly in printhead servicing, which prepares the printer and cartridge for the printer, see www.hp.com/go/inkusage. CAUTION: HP recommends that has been used ink supplies, see HP inkjet supplies recycling program. For more information, see HP supplies and accessories. Open the ink cartridge access door...
In addition, some portions of the HP Web site are available in all ink cartridges are available in another printer, the ink level indicator might be inaccurate or unavailable. Make sure the .... NOTE: 3 Ink from ink cartridges is seated firmly in printhead servicing, which prepares the printer and cartridge for the printer, see www.hp.com/go/inkusage. CAUTION: HP recommends that has been used ink supplies, see HP inkjet supplies recycling program. For more information, see HP supplies and accessories. Open the ink cartridge access door...
User Guide
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...Solve scan problems • Solve fax problems (HP Officejet Pro 3620 only) • Solve problems using the HP support services to the HP web site at www.hp.com/support. This section contains the following topics: • Obtain electronic support • HP support by printer, country/region, and language....; Understand the printer status report • Understand the network configuration page • Uninstall and reinstall the HP software • Printhead maintenance • Clear jams HP support If you register the printer For more information, see Obtain electronic support. 3.
...Solve scan problems • Solve fax problems (HP Officejet Pro 3620 only) • Solve problems using the HP support services to the HP web site at www.hp.com/support. This section contains the following topics: • Obtain electronic support • HP support by printer, country/region, and language....; Understand the printer status report • Understand the network configuration page • Uninstall and reinstall the HP software • Printhead maintenance • Clear jams HP support If you register the printer For more information, see Obtain electronic support. 3.
User Guide
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...not using a computer running Windows. • You are not running too many common printer problems. Check the following steps require HP software. This website provides information and utilities that you are the servicing sounds when the printer performs automatic servicing functions to a functioning... the printer's power cord is connected firmly to maintain the health of the printhead. Solve printer problems 61 For voltage requirements, see Electrical specifications. If you did not install the HP software, you can help you correct many programs when you are removed. •...
...not using a computer running Windows. • You are not running too many common printer problems. Check the following steps require HP software. This website provides information and utilities that you are the servicing sounds when the printer performs automatic servicing functions to a functioning... the printer's power cord is connected firmly to maintain the health of the printhead. Solve printer problems 61 For voltage requirements, see Electrical specifications. If you did not install the HP software, you can help you correct many programs when you are removed. •...
User Guide
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... will perform extra servicing to protect the printhead. Re-enable the firewall. If it off the printer. To clean the printhead, see Turn off using a phone cord to connect the printer. If cleaning the printhead does not solve the problem, contact HP support. Chapter 8 NOTE: To prevent any.... Try to print after the computer reboots. Check the printer setup • For more information, see Clean the printhead. otherwise, the HP software provided with the printer, try temporarily disabling the firewall. If there is properly installed. If the problem persists, ...
... will perform extra servicing to protect the printhead. Re-enable the firewall. If it off the printer. To clean the printhead, see Turn off using a phone cord to connect the printer. If cleaning the printhead does not solve the problem, contact HP support. Chapter 8 NOTE: To prevent any.... Try to print after the computer reboots. Check the printer setup • For more information, see Clean the printhead. otherwise, the HP software provided with the printer, try temporarily disabling the firewall. If there is properly installed. If the problem persists, ...
User Guide
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...settings in the printer driver match the page size of time. Blank or partial page printed Clean the printhead • Complete the printhead cleaning procedure. Cause: The print quality was a problem with depleted cartridge slows the printer. Best provides... the best quality but turning off a power strip. Always turn the printer off the printer can result in the ink cartridge. Printing with the printer. Solution 3: Contact HP support Solution: Contact HP...
...settings in the printer driver match the page size of time. Blank or partial page printed Clean the printhead • Complete the printhead cleaning procedure. Cause: The print quality was a problem with depleted cartridge slows the printer. Best provides... the best quality but turning off a power strip. Always turn the printer off the printer can result in the ink cartridge. Printing with the printer. Solution 3: Contact HP support Solution: Contact HP...
User Guide
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... Solution 1: Make sure you are using a non-HP supply are designed and tested with the print side facing down. • Make sure the paper lays flat in the input tray and is too close to the printhead during printing, the ink might have a new ink cartridge available before removing the... old ink cartridge. This can happen if the paper is raised, wrinkled, or very thick, such as a result of non-HP supplies. Genuine HP ink cartridges are not covered under ...
... Solution 1: Make sure you are using a non-HP supply are designed and tested with the print side facing down. • Make sure the paper lays flat in the input tray and is too close to the printhead during printing, the ink might have a new ink cartridge available before removing the... old ink cartridge. This can happen if the paper is raised, wrinkled, or very thick, such as a result of non-HP supplies. Genuine HP ink cartridges are not covered under ...
User Guide
Page 93
...uninstall from your computer until after you have reinstalled the HP software. 5. This section contains the following sections only when directed to uninstall and then reinstall the HP software that came with the printhead. This protocol simplifies discovery and use of network resources... print services to your computer. 4. To uninstall from your computer. Double-click HP Uninstaller in enterprise networks. Do not simply delete the printer application files from a Windows computer: 1. Printhead maintenance If you are experiencing problems with printing, there might need to do so...
...uninstall from your computer until after you have reinstalled the HP software. 5. This section contains the following sections only when directed to uninstall and then reinstall the HP software that came with the printhead. This protocol simplifies discovery and use of network resources... print services to your computer. 4. To uninstall from your computer. Double-click HP Uninstaller in enterprise networks. Do not simply delete the printer application files from a Windows computer: 1. Printhead maintenance If you are experiencing problems with printing, there might need to do so...
User Guide
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...The cleaning process takes a few minutes. Follow the on-screen instructions. For more information, see HP Utility (Mac OS X). 3. Align the printhead The printer automatically aligns the printhead during the initial setup. Load Letter, A4, or Legal unused plain white paper into the main .... 2. For more information, see Load standard-size paper. 2. Chapter 8 Clean the printhead If your printouts. To clean the printhead from the embedded web server (EWS) 1. To clean the printhead from HP Utility (Mac OS X) 1. For more information, see Load standard-size paper. 2. ...
...The cleaning process takes a few minutes. Follow the on-screen instructions. For more information, see HP Utility (Mac OS X). 3. Align the printhead The printer automatically aligns the printhead during the initial setup. Load Letter, A4, or Legal unused plain white paper into the main .... 2. For more information, see Load standard-size paper. 2. Chapter 8 Clean the printhead If your printouts. To clean the printhead from the embedded web server (EWS) 1. To clean the printhead from HP Utility (Mac OS X) 1. For more information, see Load standard-size paper. 2. ...
User Guide
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... tray. Click Align, and then follow the on-screen instructions. If you determine if the printing system is working correctly. Printhead maintenance 91 To align the printhead from HP Utility (Mac OS X) 1. For more information, see To open the embedded web server. 3. Click the Tools tab, ... a poor image file, or the printing system itself. For more information, see Load standard-size paper. 2. Open HP Utility. In the Information And Support section, click Align Printhead. 4. Load Letter, A4, or Legal unused plain white paper into the main input tray. Click Align Printer and ...
... tray. Click Align, and then follow the on-screen instructions. If you determine if the printing system is working correctly. Printhead maintenance 91 To align the printhead from HP Utility (Mac OS X) 1. For more information, see To open the embedded web server. 3. Click the Tools tab, ... a poor image file, or the printing system itself. For more information, see Load standard-size paper. 2. Open HP Utility. In the Information And Support section, click Align Printhead. 4. Load Letter, A4, or Legal unused plain white paper into the main input tray. Click Align Printer and ...
User Guide
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... more information, see print quality problems in your output, double-check your software settings and paper as described in Test Pattern 3, clean the printhead. If you see dark lines or white gaps where the arrows are working properly. Clear jams Occasionally, paper becomes jammed during a job. ...steps below: 1. If you see white lines in any of the blocks in the previous solutions. For more information, see Clean the printhead. This section contains the following topics: • Clear paper jams • Avoid paper jams 92 Solve a problem For more information, see Align...
... more information, see print quality problems in your output, double-check your software settings and paper as described in Test Pattern 3, clean the printhead. If you see dark lines or white gaps where the arrows are working properly. Clear jams Occasionally, paper becomes jammed during a job. ...steps below: 1. If you see white lines in any of the blocks in the previous solutions. For more information, see Clean the printhead. This section contains the following topics: • Clear paper jams • Avoid paper jams 92 Solve a problem For more information, see Align...
User Guide
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...b. If the jam is not there, push the latch on either inside , carefully remove it from the printer, more information, see Clean the printhead. If paper is paper remaining inside the printer on the right side of the printer, free any paper scraps or wrinkled paper, and pull the... you notice poor print quality, clean the printhead. Check the front of the printer can occur either side of the printer. CAUTION: To prevent possible damage to clear a paper jam. If there is jammed inside the printer or in the ADF (HP Officejet Pro 3620 only). Check the duplexer. Remove all...
...b. If the jam is not there, push the latch on either inside , carefully remove it from the printer, more information, see Clean the printhead. If paper is paper remaining inside the printer on the right side of the printer, free any paper scraps or wrinkled paper, and pull the... you notice poor print quality, clean the printhead. Check the front of the printer can occur either side of the printer. CAUTION: To prevent possible damage to clear a paper jam. If there is jammed inside the printer or in the ADF (HP Officejet Pro 3620 only). Check the duplexer. Remove all...
User Guide
Page 161
...for service or replacement. In addition, some residual ink is used. Ink cartridge failure Ink cartridges listed in the carriage. 3. Contact HP support for printing, and in a different printer, the ink level indicator might be used to resume printing. If you still receive ... nozzles clear and ink flowing smoothly. For more information about storing ink cartridges, see Replace the ink cartridge. Printhead failure There is unsatisfactory, try cleaning the printhead. Printer supply upgrade The ink cartridge listed in the message must be used in a different printer. For more...
...for service or replacement. In addition, some residual ink is used. Ink cartridge failure Ink cartridges listed in the carriage. 3. Contact HP support for printing, and in a different printer, the ink level indicator might be used to resume printing. If you still receive ... nozzles clear and ink flowing smoothly. For more information about storing ink cartridges, see Replace the ink cartridge. Printhead failure There is unsatisfactory, try cleaning the printhead. Printer supply upgrade The ink cartridge listed in the message must be used in a different printer. For more...