User Guide
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...installing software 96 Verify the computer requirements 96 Verify installation preliminaries 96 Reinstall the printer software 96 Clearing jams ...97 Tips for avoiding paper jams 99 Resolving photo printing problems ...100 Resolving borderless printing problems 101 Resolving banner ...printing problems 102 Resolving automatic two-sided printing problems 103 7 Printer lights reference Understanding the printer lights ...105 8 HP supplies...
...installing software 96 Verify the computer requirements 96 Verify installation preliminaries 96 Reinstall the printer software 96 Clearing jams ...97 Tips for avoiding paper jams 99 Resolving photo printing problems ...100 Resolving borderless printing problems 101 Resolving banner ...printing problems 102 Resolving automatic two-sided printing problems 103 7 Printer lights reference Understanding the printer lights ...105 8 HP supplies...
User Guide
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... use the print cartridges and how to troubleshooting instructions), HP Instant Support, and the myPrintMileage Web site (which enhances the print quality of the Toolbox (such as borderless or photo printing problems. ● Printer lights reference - Helps you solve common printer problems such as paper jams or software installation issues, and printing problems such as...
... use the print cartridges and how to troubleshooting instructions), HP Instant Support, and the myPrintMileage Web site (which enhances the print quality of the Toolbox (such as borderless or photo printing problems. ● Printer lights reference - Helps you solve common printer problems such as paper jams or software installation issues, and printing problems such as...
User Guide
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... media supported by manually turning the paper over and feeding it before printing is dropped onto the output tray. For Windows, adjust the ink drying time on both sides. Jams might occur with these types of media for printing on both sides, and damage to the printer can print on both sides of... a sheet of paper by the duplex unit. Do not grab it into the printer and the second side is printed. For unsupported...
... media supported by manually turning the paper over and feeding it before printing is dropped onto the output tray. For Windows, adjust the ink drying time on both sides. Jams might occur with these types of media for printing on both sides, and damage to the printer can print on both sides of... a sheet of paper by the duplex unit. Do not grab it into the printer and the second side is printed. For unsupported...
User Guide
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...... You must have Internet access to HP. View help for solutions to common printer problems such as paper jams or software installation issues, and printing problems such as borderless or photo printing problems. Obtain information on the HP Instant Support homepage. Click the link within the message to go directly to the download section of...
...... You must have Internet access to HP. View help for solutions to common printer problems such as paper jams or software installation issues, and printing problems such as borderless or photo printing problems. Obtain information on the HP Instant Support homepage. Click the link within the message to go directly to the download section of...
User Guide
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... ● Printing a demo page ● Printing a diagnostics page ● Resolving printing problems ● Poor print quality and unexpected printouts ● Resolving paper-feed problems ● Troubleshooting installation issues ● Clearing jams ● Resolving photo printing problems ● Resolving borderless printing problems ● Resolving banner printing problems ● Resolving automatic two-sided printing...
... ● Printing a demo page ● Printing a diagnostics page ● Resolving printing problems ● Poor print quality and unexpected printouts ● Resolving paper-feed problems ● Troubleshooting installation issues ● Clearing jams ● Resolving photo printing problems ● Resolving borderless printing problems ● Resolving banner printing problems ● Resolving automatic two-sided printing...
User Guide
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Press the Power button to turn on page 95. Some printer problems can be resolved by resetting the printer. Press the Power button to turn off the printer. 2. Wait about 20 seconds, and then reconnect the power cord. 4. To reset the printer 1. Disconnect the power cord from the printer. 3. Troubleshooting tips and resources ● For a paper jam problem, see Clearing jams on page 97. ● For paper-feed problems, such as the paper skew, see Resolving paper-feed problems on the printer. 80 Chapter 6 Troubleshooting ENWW
Press the Power button to turn on page 95. Some printer problems can be resolved by resetting the printer. Press the Power button to turn off the printer. 2. Wait about 20 seconds, and then reconnect the power cord. 4. To reset the printer 1. Disconnect the power cord from the printer. 3. Troubleshooting tips and resources ● For a paper jam problem, see Clearing jams on page 97. ● For paper-feed problems, such as the paper skew, see Resolving paper-feed problems on the printer. 80 Chapter 6 Troubleshooting ENWW
User Guide
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... skewing Make sure that the tray is not curled. Resolving paper-feed problems This section provides solutions to common paper-feed problems. ● Another paper feed problem is occurring For information on resolving jams, see Clearing jams on page 27. See Understanding specifications for the printer and the tray being picked up and intensify multiple-pick...
... skewing Make sure that the tray is not curled. Resolving paper-feed problems This section provides solutions to common paper-feed problems. ● Another paper feed problem is occurring For information on resolving jams, see Clearing jams on page 27. See Understanding specifications for the printer and the tray being picked up and intensify multiple-pick...
User Guide
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... performing this procedure. ENWW Clearing jams 97 Clearing a paper jam while printer parts are moving could cause injury. 1. For information on how to grasp jammed paper with both hands and exert even pressure on page 99. NOTE: To prevent jammed paper from tearing off inside the printer, try to avoid jams, see Tips for avoiding paper jams on both sides while pulling...
... performing this procedure. ENWW Clearing jams 97 Clearing a paper jam while printer parts are moving could cause injury. 1. For information on how to grasp jammed paper with both hands and exert even pressure on page 99. NOTE: To prevent jammed paper from tearing off inside the printer, try to avoid jams, see Tips for avoiding paper jams on both sides while pulling...
User Guide
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Lift up the output tray and remove any paper, and replace the rear cover. 3. If the paper jam is not visible by removing the rear cover, remove the duplex unit to locate the jam. 4. Remove the rear cover from the duplex unit (if installed), remove any jammed paper from the input tray. 98 Chapter 6 Troubleshooting ENWW
Lift up the output tray and remove any paper, and replace the rear cover. 3. If the paper jam is not visible by removing the rear cover, remove the duplex unit to locate the jam. 4. Remove the rear cover from the duplex unit (if installed), remove any jammed paper from the input tray. 98 Chapter 6 Troubleshooting ENWW
User Guide
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... the tray or slot. See Loading media in the printer. Load only one type of the media. The printer will need to the right side of the paper width guide into the rear manual feed slot. ● Always use media that were jammed in the input tray on page 27. The print... 36. ● For the input tray, load the media print-side down with cutouts or perforations or paper that is recommended not to the right. Tips for avoiding paper jams ● Make sure nothing blocks the paper path. ● Do not use media that exceeds the height of the printer. ENWW Clearing jams 99
... the tray or slot. See Loading media in the printer. Load only one type of the media. The printer will need to the right side of the paper width guide into the rear manual feed slot. ● Always use media that were jammed in the input tray on page 27. The print... 36. ● For the input tray, load the media print-side down with cutouts or perforations or paper that is recommended not to the right. Tips for avoiding paper jams ● Make sure nothing blocks the paper path. ● Do not use media that exceeds the height of the printer. ENWW Clearing jams 99
User Guide
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See Performing manual duplexing on page 66. ● Paper jam occurs inside the duplex unit See Clearing jams on page 97 for instructions. ● Option for supported ...both sides option is selected ◦ Make sure the correct print options are set in the printer driver are using. Photo paper should be selected ◦ Make sure the duplex unit is installed on page 27. ...place 1. Select Properties. See Printing on both sides option is selected Make sure the paper size is enabled in the printer driver are supported by the duplex unit. Verify that the duplex unit is installed. ...
See Performing manual duplexing on page 66. ● Paper jam occurs inside the duplex unit See Clearing jams on page 97 for instructions. ● Option for supported ...both sides option is selected ◦ Make sure the correct print options are set in the printer driver are using. Photo paper should be selected ◦ Make sure the duplex unit is installed on page 27. ...place 1. Select Properties. See Printing on both sides option is selected Make sure the paper size is enabled in the printer driver are supported by the duplex unit. Verify that the duplex unit is installed. ...
User Guide
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... the print job. After clearing the jam, press the Resume button to go off , Resume light blinks. Power light off . To check the system, see the guidelines in Troubleshooting on page 91. ● Printer is a paper jam, clear the jammed paper. Wait for special media to continue the... print job. ● There is no paper jam in the power cord. Hardware error. ● Make sure there is a media/banner...
... the print job. After clearing the jam, press the Resume button to go off , Resume light blinks. Power light off . To check the system, see the guidelines in Troubleshooting on page 91. ● Printer is a paper jam, clear the jammed paper. Wait for special media to continue the... print job. ● There is no paper jam in the power cord. Hardware error. ● Make sure there is a media/banner...
User Guide
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... I... 76 HP Digital Photography 40 HP Inkjet Toolbox (Mac OS) 4 HP Instant Support 4, 74 HP media, printing 53 HP PCL 3 120 HP photo imaging software 43 HP Printer Utility 78 HP Telephone Support 116 I Information tab, Toolbox 74 input tray 36 input tray lock 7 input tray, extendable illustration 6 interfaces, I/O 120 iron-on transfers, printing 65 I/O interfaces 120 J jammed paper, clearing 97...
... I... 76 HP Digital Photography 40 HP Inkjet Toolbox (Mac OS) 4 HP Instant Support 4, 74 HP media, printing 53 HP PCL 3 120 HP photo imaging software 43 HP Printer Utility 78 HP Telephone Support 116 I Information tab, Toolbox 74 input tray 36 input tray lock 7 input tray, extendable illustration 6 interfaces, I/O 120 iron-on transfers, printing 65 I/O interfaces 120 J jammed paper, clearing 97...
User Guide
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...supported types 33 supported weights and capacities 35 tips for printing 41 HP Digital Photography 40 HP photo imaging software 43 PhotoREt IV 41 PhotoREt printing 42 printing 41 printing borderless 44 six-ink color printing 41 PhotoREt IV 41 poor print quality 90 posters, printing... paper jams clearing 97 tips for avoiding 99 paper width guide 7 parallel port 8 PCL 3 120 photographs 4800 x 1200 optimized dpi 42 digital photography technologies 42 Exif Print 42 guidelines for selecting and using automatic paper-type sensor 38 with a single print cartridge 24 supported 19 printer display...
...supported types 33 supported weights and capacities 35 tips for printing 41 HP Digital Photography 40 HP photo imaging software 43 PhotoREt IV 41 PhotoREt printing 42 printing 41 printing borderless 44 six-ink color printing 41 PhotoREt IV 41 poor print quality 90 posters, printing... paper jams clearing 97 tips for avoiding 99 paper width guide 7 parallel port 8 PCL 3 120 photographs 4800 x 1200 optimized dpi 42 digital photography technologies 42 Exif Print 42 guidelines for selecting and using automatic paper-type sensor 38 with a single print cartridge 24 supported 19 printer display...
User Guide
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...current print settings 49 changing default print settings 39 customizing setup program 16 HP photo imaging software 43 installing in Macintosh 12 other software, installing 17 printer driver 9 printer driver features 40 smart software features 40, 120 system requirements 121 uninstalling 14...-color print cartridge lights illustration 7 troubleshooting automatic two-sided printing 103 automatic two-sided printing accessory 103 banners not printing correctly 102 borderless printing problems 101 demo page, printing 82 diagnostic page, printing 83 jammed paper 97 photo printing problems 100 printer ...
...current print settings 49 changing default print settings 39 customizing setup program 16 HP photo imaging software 43 installing in Macintosh 12 other software, installing 17 printer driver 9 printer driver features 40 smart software features 40, 120 system requirements 121 uninstalling 14...-color print cartridge lights illustration 7 troubleshooting automatic two-sided printing 103 automatic two-sided printing accessory 103 banners not printing correctly 102 borderless printing problems 101 demo page, printing 82 diagnostic page, printing 83 jammed paper 97 photo printing problems 100 printer ...