Wireless Getting Started Guide
Page 3
... required information and equipment 3 Step 2: Install software for your HP Officejet/Officejet Pro device 4 Step 3: Test the connection 4 Solving wireless (802.11) problems 5 Basic troubleshooting 5 Advanced troubleshooting 6 Change the connection method 9 Change from a USB connection 9 Change from an Ethernet connection 9 Connect the HP Officejet/Officejet Pro device using an ad hoc wireless network connection.....9 Method 1...9 Method 2 (Windows only 10 Configure...
... required information and equipment 3 Step 2: Install software for your HP Officejet/Officejet Pro device 4 Step 3: Test the connection 4 Solving wireless (802.11) problems 5 Basic troubleshooting 5 Advanced troubleshooting 6 Change the connection method 9 Change from a USB connection 9 Change from an Ethernet connection 9 Connect the HP Officejet/Officejet Pro device using an ad hoc wireless network connection.....9 Method 1...9 Method 2 (Windows only 10 Configure...
Wireless Getting Started Guide
Page 6
... back on will include recommendations that an Ethernet cable has not been connected to your computer.) Select Setup Assistant or Network Setup Assistant from the HP device control panel: HP Officejet J4680 All-in-One series HP Officejet J6400 All-in the Advanced troubleshooting section. Sometimes, turning off the HP device's wireless capabilities. 2. a.
... back on will include recommendations that an Ethernet cable has not been connected to your computer.) Select Setup Assistant or Network Setup Assistant from the HP device control panel: HP Officejet J4680 All-in-One series HP Officejet J6400 All-in the Advanced troubleshooting section. Sometimes, turning off the HP device's wireless capabilities. 2. a.
Wireless Getting Started Guide
Page 7
...wireless router. If you can help in the order listed: 1. Click Start, click Control Panel, point to Settings, click Control Panel, double-click Network Connections, click the View menu, and then select Details. -Or- Reconnect the power cord to the computer and the router. Advanced troubleshooting... one that the HP Officejet/ Officejet Pro device is connected to your network If your device is actively connected to your device is not connected to the same network as the default printer driver (Windows only) (page 8) 6. The connection status of the HP Officejet/ Officejet ...
...wireless router. If you can help in the order listed: 1. Click Start, click Control Panel, point to Settings, click Control Panel, double-click Network Connections, click the View menu, and then select Details. -Or- Reconnect the power cord to the computer and the router. Advanced troubleshooting... one that the HP Officejet/ Officejet Pro device is connected to your network If your device is actively connected to your device is not connected to the same network as the default printer driver (Windows only) (page 8) 6. The connection status of the HP Officejet/ Officejet ...
Wireless Getting Started Guide
Page 9
...HP Officejet/Officejet Pro device is online and ready If you have the HP software installed, you can check the HP device's status from using it. Or - If you can use the HP device over the network, continue to the next section for additional troubleshooting help . If you still cannot use the HP... double-click Printers. 2. Click System Preferences in your firewall might create a second version of the HP Officejet/Officejet Pro device is running (Windows only) To restart the HP Network Device Support service 1. Solving wireless (802.11) problems 8 Do one icon in ...
...HP Officejet/Officejet Pro device is online and ready If you have the HP software installed, you can check the HP device's status from using it. Or - If you can use the HP device over the network, continue to the next section for additional troubleshooting help . If you still cannot use the HP... double-click Printers. 2. Click System Preferences in your firewall might create a second version of the HP Officejet/Officejet Pro device is running (Windows only) To restart the HP Network Device Support service 1. Solving wireless (802.11) problems 8 Do one icon in ...
User Guide
Page 9
...108 To install the device on a network 109 To install the device software on client computers 109 To install the printer driver using Add Printer 110 Configure the device (Mac OS 110 Install the software for network or direct connection 110 Share the device on... a wireless network (Mac OS 115 To turn off wireless communication 115 Guidelines for reducing interference on a wireless network 116 Guidelines for ensuring wireless network security 116 To add hardware addresses to a WAP 116 Other guidelines ...116 Uninstall and reinstall the software 117 9 Maintain and troubleshoot Work with...
...108 To install the device on a network 109 To install the device software on client computers 109 To install the printer driver using Add Printer 110 Configure the device (Mac OS 110 Install the software for network or direct connection 110 Share the device on... a wireless network (Mac OS 115 To turn off wireless communication 115 Guidelines for reducing interference on a wireless network 116 Guidelines for ensuring wireless network security 116 To add hardware addresses to a WAP 116 Other guidelines ...116 Uninstall and reinstall the software 117 9 Maintain and troubleshoot Work with...
User Guide
Page 10
...image quality is poor 149 Scan defects are apparent 150 Solve fax problems ...151 The fax test failed ...151 Solve network problems ...163 Solve wireless problems ...165 Solve photo (memory card) problems 166 The device cannot read the memory card 166 The device cannot read photos on the ...memory card 167 The device prints half a page, then ejects the paper 167 Troubleshoot installation issues 167 Hardware installation suggestions 167 Software installation suggestions 168 Clear jams ...169 Clear paper jams ...169 Avoid paper jams ...171...
...image quality is poor 149 Scan defects are apparent 150 Solve fax problems ...151 The fax test failed ...151 Solve network problems ...163 Solve wireless problems ...165 Solve photo (memory card) problems 166 The device cannot read the memory card 166 The device cannot read photos on the ...memory card 167 The device prints half a page, then ejects the paper 167 Troubleshoot installation issues 167 Hardware installation suggestions 167 Software installation suggestions 168 Clear jams ...169 Clear paper jams ...169 Avoid paper jams ...171...
User Guide
Page 83
to help troubleshoot network connectivity problems. If you need to print this page before calling. Network Configuration Page ...IP address, subnet mask, default gateway, as well as the hardware address of the device. 3. 802.11 Wireless: Shows information about the active wireless network connection, such as the IP address, the communication mode, the network name, authentication type, and signal strength...(through UDP port 5353) where a conventional DNS server is often useful to call HP, it is not used. 5. The device supports SNMPv1 protocol on small networks for device management.
to help troubleshoot network connectivity problems. If you need to print this page before calling. Network Configuration Page ...IP address, subnet mask, default gateway, as well as the hardware address of the device. 3. 802.11 Wireless: Shows information about the active wireless network connection, such as the IP address, the communication mode, the network name, authentication type, and signal strength...(through UDP port 5353) where a conventional DNS server is often useful to call HP, it is not used. 5. The device supports SNMPv1 protocol on small networks for device management.
User Guide
Page 124
...; Solve copy problems • Solve scan problems • Solve fax problems • Solve network problems • Solve wireless problems • Solve photo (memory card) problems • Troubleshoot installation issues • Clear jams Work with print cartridges This section contains the following places: • On the label of... Ink Levels tab, scroll to display the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the Information and Support panel, and then click Retail Supplies Information. 120 Maintain and...
...; Solve copy problems • Solve scan problems • Solve fax problems • Solve network problems • Solve wireless problems • Solve photo (memory card) problems • Troubleshoot installation issues • Clear jams Work with print cartridges This section contains the following places: • On the label of... Ink Levels tab, scroll to display the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the Information and Support panel, and then click Retail Supplies Information. 120 Maintain and...
User Guide
Page 139
...to a functioning alternating current (AC) power outlet. For Windows, set it as the current or default printer. For voltage requirements, see Electrical specifications. Troubleshooting topics • Solve printing problems • Poor print quality and unexpected printouts • Solve paper-...; Solve scan problems • Solve fax problems • Solve network problems • Solve wireless problems • Solve photo (memory card) problems • Troubleshoot installation issues Solve printing problems This section contains the following topics: • The device shuts ...
...to a functioning alternating current (AC) power outlet. For Windows, set it as the current or default printer. For voltage requirements, see Electrical specifications. Troubleshooting topics • Solve printing problems • Poor print quality and unexpected printouts • Solve paper-...; Solve scan problems • Solve fax problems • Solve network problems • Solve wireless problems • Solve photo (memory card) problems • Troubleshoot installation issues Solve printing problems This section contains the following topics: • The device shuts ...
User Guide
Page 170
...) is "hpsetup" and the communication mode is one of devices that controls how they can be read. 166 Maintain and troubleshoot For Compact Flash II - For more information, ...see Understand the network configuration page. Solve photo (memory card) problems If the following topics do not help, see the software Help for information about HP...state memory only. Chapter 9 Add hardware addresses to a wireless access point (WAP) MAC filtering is a security feature in which a wireless access point (WAP) is configured with the network, ...
...) is "hpsetup" and the communication mode is one of devices that controls how they can be read. 166 Maintain and troubleshoot For Compact Flash II - For more information, ...see Understand the network configuration page. Solve photo (memory card) problems If the following topics do not help, see the software Help for information about HP...state memory only. Chapter 9 Add hardware addresses to a wireless access point (WAP) MAC filtering is a security feature in which a wireless access point (WAP) is configured with the network, ...
User Guide
Page 211
..., troubleshoot 150, 151 link speed, setting 82 load tray 1 26 log, fax print 71 M Mac OS borderless printing 29 HP Photosmart Studio 17 HP Printer Utility 76 install software 110 print on special, or customsized media 28 print settings 34 sharing device 111 uninstall software 118 wireless communication...and printsettings 81 Windows setup 108 wireless communication setup 112 wireless settings 78, 113 Wireless Setup Wizard 81 noise information 188 normal copy quality 38 number of copies 37 O OCR edit scanned documents 44 troubleshoot 149 OK button 12 On button 13 one-touch speed dial buttons 13 ...
..., troubleshoot 150, 151 link speed, setting 82 load tray 1 26 log, fax print 71 M Mac OS borderless printing 29 HP Photosmart Studio 17 HP Printer Utility 76 install software 110 print on special, or customsized media 28 print settings 34 sharing device 111 uninstall software 118 wireless communication...and printsettings 81 Windows setup 108 wireless communication setup 112 wireless settings 78, 113 Wireless Setup Wizard 81 noise information 188 normal copy quality 38 number of copies 37 O OCR edit scanned documents 44 troubleshoot 149 OK button 12 On button 13 one-touch speed dial buttons 13 ...
User Guide
Page 213
...14 sharing device Mac OS 111 Windows 108 shipping the device 179 size scans, troubleshoot 151 troubleshoot copy 145 skew, troubleshoot copy 146 print 144 scan 150 slow print, troubleshoot 136 software connection types 13 HP Photosmart 17 installation on Mac OS 110 installation on 77 print 78 send faxes ...Color Scan button 12 to memory card 43 troubleshoot 147 Scan menu 15 Scan To button 12 scanner glass clean 130 load originals 19 locating 10 schedule fax 52 Secure Digital memory card insert 46 security wireless communication 116 wireless settings 113 self-test diagnostic page information ...
...14 sharing device Mac OS 111 Windows 108 shipping the device 179 size scans, troubleshoot 151 troubleshoot copy 145 skew, troubleshoot copy 146 print 144 scan 150 slow print, troubleshoot 136 software connection types 13 HP Photosmart 17 installation on Mac OS 110 installation on 77 print 78 send faxes ...Color Scan button 12 to memory card 43 troubleshoot 147 Scan menu 15 Scan To button 12 scanner glass clean 130 load originals 19 locating 10 schedule fax 52 Secure Digital memory card insert 46 security wireless communication 116 wireless settings 113 self-test diagnostic page information ...
User Guide
Page 215
... media 27 print settings 33 set up wireless communication 114 sharing device 108 system requirements 185 uninstall software 117 Windows Image Application (WIA), scan from 43 Windows Add Printer installation 110 borderless printing 28 duplexing 34 HP Photosmart Software 17 HP Solution Center 17 install software 106, 107...connection features available 13 port, locating 10, 11 setup Mac OS 110 setup Windows 107 specifications 184 V vertical stripes on copies, troubleshoot 146 view network settings 81 photos 47 speed-dial entries 31 voice mail set up with fax (parallel phone systems) 91 set up...
... media 27 print settings 33 set up wireless communication 114 sharing device 108 system requirements 185 uninstall software 117 Windows Image Application (WIA), scan from 43 Windows Add Printer installation 110 borderless printing 28 duplexing 34 HP Photosmart Software 17 HP Solution Center 17 install software 106, 107...connection features available 13 port, locating 10, 11 setup Mac OS 110 setup Windows 107 specifications 184 V vertical stripes on copies, troubleshoot 146 view network settings 81 photos 47 speed-dial entries 31 voice mail set up with fax (parallel phone systems) 91 set up...