Getting Started Guide
Page 3
... the printer 22 Problems installing the software 22 Problems setting up fax 23 Wireless (802.11) setup problems 26 Use the Embedded Web server (EWS 28 Hewlett-Packard limited warranty statement 29 Safety Information Always follow basic safety precautions when using this printer near water, or when you install the software). 8. There are no one can...
... the printer 22 Problems installing the software 22 Problems setting up fax 23 Wireless (802.11) setup problems 26 Use the Embedded Web server (EWS 28 Hewlett-Packard limited warranty statement 29 Safety Information Always follow basic safety precautions when using this printer near water, or when you install the software). 8. There are no one can...
Getting Started Guide
Page 9
... Telephone wall jack 2 1-LINE port on printer 2 Set up and use a phone cord poster included in the box with the printer is provided with the printer, HP recommends that carries phone accessories. You can ... store that you begin... Note: If you might not be different from the one provided with the printer. Before beginning, be a standard phone cord that is not long enough, you...You might already have done the following steps: that you encounter problems setting up additional devices or services with the printer) ready. or Letter-size paper in the tray • Have...
... Telephone wall jack 2 1-LINE port on printer 2 Set up and use a phone cord poster included in the box with the printer is provided with the printer, HP recommends that carries phone accessories. You can ... store that you begin... Note: If you might not be different from the one provided with the printer. Before beginning, be a standard phone cord that is not long enough, you...You might already have done the following steps: that you encounter problems setting up additional devices or services with the printer) ready. or Letter-size paper in the tray • Have...
Getting Started Guide
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...equipment, such as a dial-up and use fax 9 The printer displays the status of the test on the back. After the test is plugged into the correct port • Checks for a dial tone 1. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports...this port. For additional troubleshooting information, see "Problems setting up properly for faxing. Do not use the HP-provided telephone cord to connect the other end of the filter to the printer • Checks that the phone cord is finished, the printer prints a report with printer 5 DSL/ADSL Modem 6 Computer 7 Telephone Step...
...equipment, such as a dial-up and use fax 9 The printer displays the status of the test on the back. After the test is plugged into the correct port • Checks for a dial tone 1. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports...this port. For additional troubleshooting information, see "Problems setting up properly for faxing. Do not use the HP-provided telephone cord to connect the other end of the filter to the printer • Checks that the phone cord is finished, the printer prints a report with printer 5 DSL/ADSL Modem 6 Computer 7 Telephone Step...
Getting Started Guide
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... 3. A message appears stating that has different ring patterns for internal and external calls, you are using a lower fax speed. Do one telephone number on this call, automatically determines the distinctive ring pattern assigned by your telephone company to fax calls. Touch Fax Setup, and... On or Off. Fax Speed Set the fax speed used to continue. 5. With this feature, the printer recognizes and records the ring pattern of the fax be changed unless you experience problems sending and receiving faxes, try using either a PBX phone system that this : 1. Touch Distinctive Ring....
... 3. A message appears stating that has different ring patterns for internal and external calls, you are using a lower fax speed. Do one telephone number on this call, automatically determines the distinctive ring pattern assigned by your telephone company to fax calls. Touch Fax Setup, and... On or Off. Fax Speed Set the fax speed used to continue. 5. With this feature, the printer recognizes and records the ring pattern of the fax be changed unless you experience problems sending and receiving faxes, try using either a PBX phone system that this : 1. Touch Distinctive Ring....
Getting Started Guide
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... Setup Wizard, see the user guide. Set up wireless (802.11) communication (some models only) 19 Windows 1. Place the HP software CD into the computer. 3. Selecting this option allows the software to install successfully on your computer. 2. Note: If you can... the instructions for your computer displays any open documents. Step 1: Connect the printer to your computer using a wireless connection (known as a Linksys wireless router or Apple AirPort Base Station), you encounter problems while running on your computer. English Connecting without a wireless router If you do not...
... Setup Wizard, see the user guide. Set up wireless (802.11) communication (some models only) 19 Windows 1. Place the HP software CD into the computer. 3. Selecting this option allows the software to install successfully on your computer. 2. Note: If you can... the instructions for your computer displays any open documents. Step 1: Connect the printer to your computer using a wireless connection (known as a Linksys wireless router or Apple AirPort Base Station), you encounter problems while running on your computer. English Connecting without a wireless router If you do not...
Getting Started Guide
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...; Make sure paper is available on and printer. Solve setup problems The following sections provide help , see the user guide (which is loaded correctly in order. the printer's control panel are in the • If the computer cannot recognize the HP Windows Device Manager. or Letter-size •...; Make sure that the printer is on your computer after you might have not been disabled in good working properly. 4. the tray and is not jammed in the CD drive, inspect the HP software CD for damage. Problems installing the software • Before installing ...
...; Make sure paper is available on and printer. Solve setup problems The following sections provide help , see the user guide (which is loaded correctly in order. the printer's control panel are in the • If the computer cannot recognize the HP Windows Device Manager. or Letter-size •...; Make sure that the printer is on your computer after you might have not been disabled in good working properly. 4. the tray and is not jammed in the CD drive, inspect the HP software CD for damage. Problems installing the software • Before installing ...
Getting Started Guide
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...to send e-mail or access the Internet. • If you are still having problems setting up fax, check the following list of the printer and to check the status of the error code at HP's support Web site (www. Perform this phone cord or adapter, the display ...to solve the problems using a phone splitter, the splitter could cause faxing problems. Solve setup problems 23 For more information, see "Set up properly for the printer. Note: If the printer is having faxing problems, you might be in the Search box. hp.com/support). If you are having problems sending and receiving...
...to send e-mail or access the Internet. • If you are still having problems setting up fax, check the following list of the printer and to check the status of the error code at HP's support Web site (www. Perform this phone cord or adapter, the display ...to solve the problems using a phone splitter, the splitter could cause faxing problems. Solve setup problems 23 For more information, see "Set up properly for the printer. Note: If the printer is having faxing problems, you might be in the Search box. hp.com/support). If you are having problems sending and receiving...
Getting Started Guide
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...distinctive ring service, check to make sure that is approximately 10 seconds in duration. 24 Solve setup problems Try to the telephone wall jack and check for your Fax over IP service. Connect the printer to an analog phone line and try faxing again. • If you cannot send or receive ...ECM) off and try sending or receiving a fax. • The phone line connection might be noisy. Try connecting the printer directly to the telephone wall jack. • Make sure that one end of the phone cord is connected to the telephone wall jack, while the other noise. If you do not...
...distinctive ring service, check to make sure that is approximately 10 seconds in duration. 24 Solve setup problems Try to the telephone wall jack and check for your Fax over IP service. Connect the printer to an analog phone line and try faxing again. • If you cannot send or receive ...ECM) off and try sending or receiving a fax. • The phone line connection might be noisy. Try connecting the printer directly to the telephone wall jack. • Make sure that one end of the phone cord is connected to the telephone wall jack, while the other noise. If you do not...
Getting Started Guide
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... devices and run the test again. English Speak slowly and at the end of the voice message. • Other equipment that is causing problems. Try adding them back one at a time and rerunning the test each time until you are in the following countries/regions-you must use the keypad on the... the same phone line might be causing the fax test to ). Leave at least 5 seconds of silence at a low volume when recording your message. The printer cannot send faxes but can disconnect all the other equipment is connected directly to the printer the printer-and if you are sending to fail.
... devices and run the test again. English Speak slowly and at the end of the voice message. • Other equipment that is causing problems. Try adding them back one at a time and rerunning the test each time until you are in the following countries/regions-you must use the keypad on the... the same phone line might be causing the fax test to ). Leave at least 5 seconds of silence at a low volume when recording your message. The printer cannot send faxes but can disconnect all the other equipment is connected directly to the printer the printer-and if you are sending to fail.
Getting Started Guide
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...in the Hewlett-Packard folder in the Dock. (HP Utility is not lit, wireless capabilities might encounter when connecting the printer to turn on wireless capabilities. 26 Solve setup problems To turn on the toolbar, double-click HP Setup Assistant, and then follow the onscreen instructions.... Note: If you are still encountering problems, see the problem-solving information in the order ...
...in the Hewlett-Packard folder in the Dock. (HP Utility is not lit, wireless capabilities might encounter when connecting the printer to turn on wireless capabilities. 26 Solve setup problems To turn on the toolbar, double-click HP Setup Assistant, and then follow the onscreen instructions.... Note: If you are still encountering problems, see the problem-solving information in the order ...
Getting Started Guide
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.... Touch right arrow , and then touch Network. 2. Solve setup problems 27 Check the wireless signal strength If the strength of the signal for interference in this order: router first, and then the printer. Reducing interference The following tips might help reduce the chances for your...and then turning it back on page 27). Step 3. Restart components of the wireless signal, run the Wireless Test from the printer's control panel: If a problem is detected, the printed test report will recover a network communication issue. If you still are unable to the wireless router. ...
.... Touch right arrow , and then touch Network. 2. Solve setup problems 27 Check the wireless signal strength If the strength of the signal for interference in this order: router first, and then the printer. Reducing interference The following tips might help reduce the chances for your...and then turning it back on page 27). Step 3. Restart components of the wireless signal, run the Wireless Test from the printer's control panel: If a problem is detected, the printed test report will recover a network communication issue. If you still are unable to the wireless router. ...
Getting Started Guide
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... outside the product's specifications; or c. However, if printer failure or damage is distributed by HP or by HP's warranty, HP shall, within a reasonable time after being replaced. 9. D. c. Contracts for the performance of the HP entity responsible for additional warranty services, such as on ...service, may be free from country to that have other problems, including those defects that arise as some states in this HP Limited Warranty. For HP printer products, the use of the product, and does not cover any HP support contract with . 1 year 1 year unless otherwise ...
... outside the product's specifications; or c. However, if printer failure or damage is distributed by HP or by HP's warranty, HP shall, within a reasonable time after being replaced. 9. D. c. Contracts for the performance of the HP entity responsible for additional warranty services, such as on ...service, may be free from country to that have other problems, including those defects that arise as some states in this HP Limited Warranty. For HP printer products, the use of the product, and does not cover any HP support contract with . 1 year 1 year unless otherwise ...
User Guide
Page 4
The only warranties for technical or editorial errors or omissions contained herein. HP shall not be liable for HP products and services are set forth in the documentation that comes with the printer. 2. Unplug this product near water, or when you are no one can step on or trip over the line cord, and the.... 4. marks. Safety information Always follow basic safety precautions when using this document is prohibited without notice. If the product does not operate normally, see Solve a problem. 8. There are wet. 5.
The only warranties for technical or editorial errors or omissions contained herein. HP shall not be liable for HP products and services are set forth in the documentation that comes with the printer. 2. Unplug this product near water, or when you are no one can step on or trip over the line cord, and the.... 4. marks. Safety information Always follow basic safety precautions when using this document is prohibited without notice. If the product does not operate normally, see Solve a problem. 8. There are wet. 5.
User Guide
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......78 Usage information collection...78 8 Solve a problem HP support...80 Obtain electronic support...81 HP support by phone...81 Before you call...81 Phone support period 82 Telephone support numbers 83 After the phone support period 85 General troubleshooting tips and resources 85 Solve printing problems...86 The printer shuts down unexpectedly 86 Alignment fails...
......78 Usage information collection...78 8 Solve a problem HP support...80 Obtain electronic support...81 HP support by phone...81 Before you call...81 Phone support period 82 Telephone support numbers 83 After the phone support period 85 General troubleshooting tips and resources 85 Solve printing problems...86 The printer shuts down unexpectedly 86 Alignment fails...
User Guide
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... Solve copy problems...129 No copy came out...129 Copies are blank...130 Documents are missing or faded 130 Size is reduced...130 Copy quality is poor ...131 Copy defects are apparent 131 The printer prints half a page, then ejects the paper 132 Paper mismatch...132 Copy A3/11x17 animation did... not display 132 Solve scan problems...132 Scanner did nothing...132 Scan takes too long...133 Part of the document did...
... Solve copy problems...129 No copy came out...129 Copies are blank...130 Documents are missing or faded 130 Size is reduced...130 Copy quality is poor ...131 Copy defects are apparent 131 The printer prints half a page, then ejects the paper 132 Paper mismatch...132 Copy A3/11x17 animation did... not display 132 Solve scan problems...132 Scanner did nothing...132 Scan takes too long...133 Part of the document did...
User Guide
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......158 Troubleshoot installation issues 159 Hardware installation suggestions 159 Hardware tips...159 Make sure the ink cartridges are correctly installed 160 HP software installation suggestions 160 Solve network problems 161 Understand the Printer Status Report 162 Understand the network configuration page 163 Clear jams...164 Clear paper jams...164 Avoid paper jams...166...
......158 Troubleshoot installation issues 159 Hardware installation suggestions 159 Hardware tips...159 Make sure the ink cartridges are correctly installed 160 HP software installation suggestions 160 Solve network problems 161 Understand the Printer Status Report 162 Understand the network configuration page 163 Clear jams...164 Clear paper jams...164 Avoid paper jams...166...
User Guide
Page 13
... OS X, visit the Apple Web site at www.hp.com/accessibility. For more details about how to use the printer and how to resolve problems. • Accessibility • Eco-Tips • Understand the printer parts • Use the printer control panel • Finding the printer model number • HP Digital Solutions • Select print media • Load...
... OS X, visit the Apple Web site at www.hp.com/accessibility. For more details about how to use the printer and how to resolve problems. • Accessibility • Eco-Tips • Understand the printer parts • Use the printer control panel • Finding the printer model number • HP Digital Solutions • Select print media • Load...
User Guide
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... if the glass and lid backing are not clean. For more information, see Media specifications. • To prevent jams, poor print quality, and other printing problems, avoid loading the following media in the automatic document feeder (ADF). • Do not overload the tray or ADF. Load an original on the scanner... up to Legal-size originals by loading them on the scanner glass Use these guidelines, use the scanner glass. For more information, see Maintain the printer.
... if the glass and lid backing are not clean. For more information, see Media specifications. • To prevent jams, poor print quality, and other printing problems, avoid loading the following media in the automatic document feeder (ADF). • Do not overload the tray or ADF. Load an original on the scanner... up to Legal-size originals by loading them on the scanner glass Use these guidelines, use the scanner glass. For more information, see Maintain the printer.
User Guide
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... after cleaning the plastic strip, you may need to order a new plastic strip. If you still see www.hp.com/ support. For more information, see dust or lines on the printer. 6. Wait until the power light turns off before unplugging the power cord or turning off incorrectly, the print... plastic strip, and then close the cover of the automatic document feeder. 7. Turn off by pressing the (power) button located on the printer. Gently lower the automatic document feeder mechanism to the correct position causing problems with the ink cartridges and print quality issues. Turn off the...
... after cleaning the plastic strip, you may need to order a new plastic strip. If you still see www.hp.com/ support. For more information, see dust or lines on the printer. 6. Wait until the power light turns off before unplugging the power cord or turning off incorrectly, the print... plastic strip, and then close the cover of the automatic document feeder. 7. Turn off by pressing the (power) button located on the printer. Gently lower the automatic document feeder mechanism to the correct position causing problems with the ink cartridges and print quality issues. Turn off the...
User Guide
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... ADF. Scan 41 3 Scan You can use the HP software to scan documents into a format that you can search, copy, paste, and edit. NOTE: If you install the HP software. For more information, see Solve scan problems This section contains the following topics: NOTE: Your printer and computer must also be connected and turned on...
... ADF. Scan 41 3 Scan You can use the HP software to scan documents into a format that you can search, copy, paste, and edit. NOTE: If you install the HP software. For more information, see Solve scan problems This section contains the following topics: NOTE: Your printer and computer must also be connected and turned on...